I was told it would take 4-8 weeks for shipment of a bass. They were unresponsive to emails and didn’t answer or return phone calls. There was little to no communication until a dispute was placed on the charges. Then there was a fast turn around. When the bass finally arrived after 4 months, it looked as though it were rushed to build. There were still file marks and gaps on the edges, scratches and drips in the finish. It was also missing the sound post! I was told they would send me a blank to get fitted. That was a month ago. I will have to take it to a local luthier and have this brand new bass completed. This was a horrible experience. From now on, I will only buy instruments locally from reputable dealers.

Be Careful All.Dear Sir,I am Achintya Bhadra. I am running a business from India about exporting some strings musical parts to different country of the world mostly at USA.I have some complaint about business on the company detailed below:Engelhardt – Link (Link Bass & Cello, Inc), 1481 ELMHURST RD ELK GROVE VILLAGE ILLIONOLS – 60007,USA.The detailed complaint is:The above company ordered some strings musical parts to me on 05/12/2018. The item was shipped on 03/01/2019 and received the product on 16/01/2019. After receiving the items the company did not do the payment yet. He was just harassing me a lot. He did not respond with me by phone or by email. Two days ago he said that he sent the money but actually he did not do that. After that I tried to communicate with him but he did not respond.The product what I sent him were Double Bass Ebony Round Tailpiece. The value is 682.00 us dollars. The shipping price was 118.00 us dollars. So the total value is 800.00 us dollars.He said that after receiving the item he paid the amount within two days as a company policy as wire transfer. But he raised so much controversial situation with me.