Looking for a new vehicle during the pandemic is a difficult process. The inventory shortages and availability to test-drive a vehicle were difficult obstacles to navigate. The sales team did a great job listening to what I was hoping to have as a new vehicle and they delivered!! Patience and my ability to wait for the perfect vehicle gave me the exact vehicle I was hoping to get.

Had a rear end collision on my Nissan Rogue. Davis in the body shop was able to write an estimate for it and was right on with that. He was able to get me scheduled and done in the time it was scheduled for as well. Thanks to their team of people for doing a great job.

Davis, the body shop Manager was an excellent resource to work with to get my Camaro fixed. He was very proactive in finding whatever I needed as fast as possible. I never got my parts in or my car fixed that quickly after damage.They were able to get the parts significantly quicker (2 months) than all the dealerships in the area. I highly recommend the body shop for best and quickest service.

If you want a good buying experience for buying a new or pre-owned car or truck Tom Naquin is just the place to be. Good friendly vibes you will experience and maybe even a friend outside of buying a new car or truck. I have personally bought 4 trucks and traded them in and got true fair market trade along with fair market on the next trucks purchased. Sean Flick, Danny Groves & Sunny Camparone made all my deals easy from start to driving off the lot with my new purchase as easy as it gets and stands behind what they sell. My last deal I didn’t even drive it before I bought it! That’s the confidence I have with Tom Naquin. Thanks again guys! See you next time.

Davis and Nick and their team in the body and service department are outstanding! I had my Blazer in for repairs from a rear end collision and coordinated new tires at the same time. They got everything done in a timely fashion, had everything organized and my vehicle back to me within a super reasonable time. My Blazer looks great! The body work was perfect! The tires are great, the ride feels the same. Would highly recommend Naquin for service and body work. I always leave feeling like family.

What an awesome experience I had at Tom Naquin with Danny Groves. He was patient understanding and willing to help me look for what I really needed. Danny demonstrated his knowledge of vehicles and what was best for what I needed in a vehicle. Danny conveyed all of the financing process step-by-step, which is very important to me. My experience wasnt pressured or rushed. I would truly recommend Danny to my family and friends.

Recently purchased a 2018 Pathfinder Platinum and my wife could not be happier. Danny G was very knowledgeable explaining all the features. It was good decision to drive 50 miles to Tom Naquin. I will be telling family and friends about our Danny G and Tom Naquin experience.

Out $150 because they (admitted) did not functionally check out a used car I bought from them. I bought the car, put it in storage for 3 weeks till we sold our other car then got it out and drove it a week for work during the day. Then took it to TN during the day and when I got there I tried driving the car at night and NO headlights and I was suppose to drive back in IN at night in a few days. So I am forced to take it to the TN (ripoff) dealership that (over)charges $230 to change 2 headlights. Naquin could care less so they sent me a reimbursement check for $80. Looks like I got ripped off at both places, period. I will be boycotting all Toyota dealerships service for at least the next 5 years. Not a good experience at all and people just do not have integrity anymore.

Very impressive team. I saw my car on line, called the dealership at 4:00 pm on Friday and it was delivered to me in Michigan by 1:00 pm on Saturday. I highly recommend checking them out if you are looking for a new or used car. Many thanks to Sean and Will!

We worked with a salesperson named Travis! Travis did a great job, he provided us with a lot of product knowledge across many brands and makes of vehicles. Great follow up, I would recommend visiting Tom Naquin and asking for him!

I had a great experience at Tom Naquin. Tracy was great and super knowledgeable about the Altima. He showed me everything I needed to know and answered all of my questions. Naquin made my process of leasing a new car super smooth and easy. I would recommend them to everyone!

This is a top notch dealer, from our sales person Bob to our finance person Sonny, they were the most professional group of sales people I have ever dealt with. The owner of this dealership should be very proud. I will definitely be back if I ever need another car or lease.

I have purchased several used vehicles from Tom Naquin Chevrolet and I have been happy with them all. Danny Groves is my go to guy for used vehicles and he always treats me right! If you are in the market for a good used vehicle be sure to ask for Danny.

Huge thank you to Joey, Sean and Sonny for making my daughters first car buying experience a breeze. She could not be happier with her new car and mom could not be happier with how easy you guys made the whole transaction. Thanks!

What a great experience. Mike Was wonderful to work with and very helpful always keeping us posted and updated on our delivery. Would highly recommend them

I bought a suv from Danny Groves at Tom Naquin Cadillac, the customer service was outstanding, he really made a difference and absolutely no pressure from the staff and made us feel like we where family. Would recommend this place highly. Go see Danny.

I highly recommend the manager Jim Skwiat at this dealership! He goes above and beyond!! Thank you So much for outstanding customer service! I won’t go any where else!! Thanks again!!

Another GREAT experience at Tom Naquin Nissan. Brake lights on my Sentra suddenly went out, I instantly think fuse, no luck fuse is good. I call Tom Naquin and turns out there was a recall on my vehicle that I was not notified about (probably threw it out by mistake) Get this, they get me in the NEXT day and have it fixed in like 45 minutes!!!!! Thats the kind of service that will have me coming back!!! Thanks Jim Skwiat and all the guys in the service dept for your outstanding work!!!!! Folks go see these guys for your next purchase or service need, you wont be sorry!!!!!

I dont believe the dealership did anything to try and get my issue resolved under warranty. In fact I believe they told GM why it shouldnt be covered even though the tech did not know why it happened. This is the same lift kit that is GM approved for Tuscany conversions. Nobody can tell me what the cause of the failure is and why it happened. Just I have to pay for it.

Fantastic service, Michael karpenko got me in and out in less than an hour with my new Escalade totally worth the drive from chicago.

I needed a 3/4 ton truck to replace my 1/2 ton. Naquins had two sitting on their lot. Sean Fick helped me decide between the Gas & Diesel models according to how I would be using the truck. He also got me a super fair trade in on my 1/2 ton. I will surely look Sean up when its time to upgrade again.

Joey was so helpful and friendly! I would recommend him to anyone! Very trustworthy.

Donny was so fun to work with, very personable, and made my trade in/buying experience a breeze! Highly recommend

I needed a car within budget,talked to Danny groves and within a hour I had what I wanted couldnt be happier,great place and great people Ill will definitely buy my next car there thanks to everyone

Tracy was our sales consultant. He has been our sales consultant before. He is courteous and is always there for the customer. Answers our questions and very helpful. We highly recommend him. The finance manager and everyone in the dealership was very courteous.

DeMonte was great to work with! Great customer service and very knowledgeable in finding what best fit our needs!! Great job DeMonte!

Service department is awful. They scratched my vehicle while performing some of the warranty work and acknowledged they would make it right and never came through. They are terrible at communication. I have called a few times, with the most recent being last week, regarding warranty work that they were looking into, and 4 months later, no response. Save yourself the hassle and go somewhere that actually shows they care and wants to keep you as a Chevrolet customer.

We had the best customer service experience when purchase from Mike Karpenko at Tom Naquin! Very polite and easy going. Also we got to talking and he’s a fellow “car guy”. Very nice and exciting energy this guy has! GO SEE HIM!Also beautiful dealership! I was given a tour of the service center in house as well and told what to expect!

The sales manager was very helpful and walked me through the process of test driving and then discussing my vehicle options before we started discussing a potential purchase/lease. All through the process, Paul, was nothing less than friendly and respectful. Im quite happy with my new vehicle and I look forward to doing business with him and the rest of the sales staff in the future. Thank you for making sure my experience was a positive one.

My car got an engine tune up and had 3 recalls addressed, and an oil change. There was no inspection completed with any of this service. When I asked about it when checking out, the guy said they did one, but just didnt fill out this inspection report and showed me the blank report stapled to his copies. My regular shop always completes an inspection with every oil change, so I know what maintenance costs are coming up. Because I wanted to get an engine tune up, I brought my car to the a nissan dealer, and expected better service.

The customer service was great. The gentleman who welcomed me was very friendly. My appointment was at 4 I got there right at 4p. It was a standard oil change no extras just an oil change. At 5 I walked out there to see how much longer was told my car was going thru the car wash and it will be right out. Went to pay, came back out to get my car and the nice gentleman offered to run it thru the car wash I said you told me that it already had. He responded with no they didnt end up running it thru because the wash door was closed. I told him it was fine. I had already been there for over an hour at this point for just an oil change. Friendly but a bit on the slow side.

The team at Tom Naquin Chevrolet-Nissan-Cadillac is always extremely professional, the sales staff is friendly, and the management is great! They always take care of my needs promptly and I never have to worry about a job well done.

The service personnel are extremely knowledgeable and very customer focused. My interactions with them have been excellent.

Great experience. Greg and Tracy were amazing. In and out with my beautiful new truck.

I was getting oil change & he asked if I needed tires rotated. Only have own car 2 yrs & knew it hadnt been done, so I told him sure. Little did I know it was extra charge. Had coupon for service so didnt hurt my pocketbook too bad.Great service otherwise !!!

I brought my vehicle in for some recalls, one problem mainly that I was concerned about and they did everything but what I initially brought it in for. Once the work was done, an I-key system error was popping up on my dash, my hood latch no longer works even though it was replaced, and the problem I initially brought it in for was not fixed!

Mike and Rick are awesome! They explain every detail. If they dont know something you ask, they definitely find out for you. Good job guys!

Very easy transaction. I enjoyed the people I had to work with.

The service writer, Matt was friendly and got me checked in and the work started shortly after I arrived. The cashier was also very friendly and got the transaction completed in a timely manner.I generally have my tires rotated each time I have my oil changed. However, prior to this visit I skipped the tire rotation each of my last two visits due to the issues I have at Chevrolet Dealers across the country. Inside the drivers side door of my truck is a sticker that tells the recommended tire pressure for my truck. It recommends 60psi front and 80psi back. And when the dealers rotate to tires, they dont correct the tire pressure. I am a fulltime RVer and pull a 16,000 pound fifth wheel trailer so it is important that I maintain the correct tire pressure. This time on the multipoint inspection sheet it is noted that the tire pressure was 60psi front and 80psi rear. Now I have an aftermarket tire pressure monitoring system (TPMS) so that I can monitor the tire pressure of my truck tires and also my trailer tires. Since the inspection sheet noted that the tire pressure was correct I didnt check while at the dealer, but my TPMS told me that the tire pressure on all four tires was wrong. It indicated 72psi front and 67 rear. This isnt even close to what was listed on my inspection sheet or what is recommended on the inside of the door. I also checked the tire pressure with my tire pressure gauge, back at my hotel, and it confirmed what the TPMS was telling me. Did the tech that serviced my truck really believe that I wouldnt notice the discrepancy on my TPMS? After all it is right in front of the driver attached to the windshield. So when I arrived back at my hotel I had to once again correct the tire pressure on all four of the rotated tires because the Chevrolet Dealership couldnt do it right the first time. I hope that the dealership will make note of this so they dont make the same mistake in the future and that General Motors also makes note of this so they can correct this problem, at all of their dealerships, going forward.

The process was 5-Star and I definitely recommend Tom Naquin Chevrolet-Nissan-Cadillac for your next auto experience.

The team over there always does a great job getting me in and out.

Paul Luneke is great! I love working with him and have leased six cars with him and its always a great experience. I also find the Tom Naquin dealership and service department to be much more fair, honest, and easy to work with than my previous experiences with Gurley Leep. I would NEVER get a car from Gurley Leep!! Tom Naquin sets a high standard!

Danny Groves is amazing. I stopped in and he was a huge help.

Very upset for the cost of an oil change. $89.00 for 5 quarts of full synthetic and filter is outrages. I get my oil change for my F150 at the ford dealer and its under $50.00 for synthetic and my truck takes more oil

I dealt with Davis in the body shop. He is great to work with.

I bought a 2018 Chevy Malibu and have been servicing at this dealership for about a year now, Every visit is pleasant, quick & satisfying. They always treat me with kindness and I feel comfortable asking questions about my car without feeling like I’m being pushed into services I don’t want. Would definitely recommend!

One of the easiest places to get a nice ride, I purchased a 3 yr old vehicle, no pressure salesmen, easy shopping experience, very proffessional,.. I highly reccomend going here to get your next vehicle..

THIS THE ONLY PLACE SCROGY BRING HIS CADDY MAN. MY MAN GREG FINK IS THE BEST HE BEEN SELLIN ME DEM CADDYS FO 30 YEARS

Oil change and general service great! Was great to have a washed car when it was completed1

Great experience. Would buy their again

Jim the manager always goes above and beyond!! He is so personable and truly a great person to do business with. This is my third lease & second car buy with him & every time it’s been a pleasure. Thank you Jim!!!

Always friendly and quick always a pleasant experience

Very friendly service department and gave me a nice loaner vehicle. Fixed the major issue but will need to bring it back for the rattle in the door that wasnt fixed. Never fixed the rattle.

Great experience, Mike was very helpful and made sure everything went smooth. Took the time to answer all of our questions.

From the very first time we went to inquire about buying a car, every person we encountered was helpful, friendly, knowledgeable, patient & answered all our questions. I was not sure exactly what car I wanted & was able to test drive 4 different cars. The process took a few days and every time we were treated as the most important people in the showroom! Once we chose a car the process/finance/paperwork was efficient!! Then the salesman sat in the car with me to make sure I knew how everything worked! Impressive!! We feel we can trust Tom Naquins in Elkhart 100%.

Shirrell got me in and out. Chevrolet mailed me a coupon for an oil change and tire rotation, which Tom Naquin honored, in addition to punching my loyalty tag. I’m getting closer to a free oil change!

Personnel was efficient, polite, helpful and delivered vehicle exactly as promised.

Friendly and courteous service and a very reasonable price.

Stopped by to check out 3 of the chevy colorados

Your people got the windshield wipers going next business day which was even President’s Day, in time for a big snowstorm. A credit was found in my warranty. This was a great experience.

I was very satisfied with the service I received. My GM Advisor went above & beyond to help me & get my car repaired in a timely manner.

Very good place..... very good service.. MIKE did great job when we bought new truck.

Took my Yukon there for them to put it on the machine because a few days earlier took my vehicle to get a oil change and tire engine light came on. Employee wanted me to leave it there and come back to pick it up. I dont understand why that was when there was only one other car in the garage and employees looked like they didnt have anything to do smdh

I didnt have any problems. Paul Luneke was extremely helpful and the manager was also. I was a little concerned about the payments and they worked with me and I thought that was really GREAT.Ive always been treated real good and I have no complaints at all. My brother is buying the car I turned in. He was VERY satisfied with the service and all.

This was my 6th vehicle purchase from Tom Naquin.They are always very proffesional and helpful.Great sales experience!

Fast and courteous, and returned my vehicle washed

Came in for service.... oil change and tire rotation. Rick showed me a plan Nissan had that saved me money. Rick did great!

The weather was bad so when the technician finished working on my vehicle he brought it back inside so I wouldnt have to go outside. I thought that was such a wonderful gesture of service with a smile.

Service was quick and reasonably priced. comfortable waiting room and free car was as well

Proffesional and prompt service

Simple warranty change, oil change, and small repair to the door. Drop off box was an excellent service as I left my vehicle overnight. The service team quickly address all the issues on my vehicle. Also, the service team returned my call on additional issues. I was so impressed, I began looking at new vehicles.

Matt Iemma and his team always do a great job. Top-notch team and facility.

Absolute lifesavers! Mark from the service department is incredible. I called frantic mid day saying that my buicks windshield wipers have completely stopped working. Not a big deal? It is if you live in the midwest as I do and it has just snowed like crazy the night before. I got an appointment to take my SUV to be looked at in 2 days. Well, apparently that wasnt going to fly with Mark. He called me back and said to take it in the very next day! By 2pm the following day, I had everything fixed. The team called the warranty company and did all the leg work. I picked up my SUV and didnt even have to pay a single penny! Customer for life!

Saved me money on an unnecessary repair! I originally was told by another repair shop that my transmission was failing. It took a little bit of time to find the root problem, and they fixed it. I appreciated the car wash afterwards too. Rick Lord at the Nissan Service center deserves a raise after dealing with me! Thanks for all your help.

I went to get my check engine light checked out, they fixed the issue but later on that day my check engine light came back on. After I spent over $300. But very nice people, hopefully they figure out the issue without me having to pay anymore money..

I took my car in with what turned out to be a trying case. They stuck with it and got my car back to me running good as new. All the people there were kind and helpful and I felt I was in good hands. The use of a loaner vehicle made the wait tolerable so I could get around while I waited. The place was clean and well kept and so was my car when I got it back

Mike karpenko is the man to deal with awesome experience was really shocked you just dont find that kind of service in dealers anymore, mike is defiantly who you need to deal with.

The used vehicle I wanted to see was not there so I had to go back another day.

My wife likes to have her vehicle serviced at Naquins. I always take it there for her and everyone is always top notch. It has been a pleasure doing business with you.

Tom Naquin treats customers like family!!!I will NEVER go anywhere else!!I can not thank Nik and all the Tom Naquin employees for everything they do!!!!

Got a great truck and was pleased with the sales person and i dont have any complaints.

Very easy to work with in all areas. We like them a lot and plan to buy more vehicles in the future.

Very good service and professional employees as usual

Everyone was great, My car was in and out quickly.

On December 14th I had my car in to be serviced after waiting a month for the appt. I was told that another repair needed to be made, but not at this time. After 1.5 weeks I picked up my car. The car is not driveable. I returned the car a day later and was told the issue is the part that they told me was not needed to be repaired at this time. Never did I receive an apology for getting back a car that is not able to be driven. My teenage son drives this car and the situation is not acceptable. All offered to me was a discount on the new repair. The cars need to be test driven properly and not just around the parking lot. If it had been stressed to me how much the second repair needed to be done when the car was first done it would be a different situation. Was not even noted on the original paperwork. I will not be back to this dealership.

Not much help on a estimate on Older Rav

The service department was great. Addressed both the recall and minor warranty issue to my satisfaction.

The service started immediately. All on staff were very helpful.

It was a positive experience. No problems.

I can only write a review for the service department since they have had they vehicle more than I have in my first 90 days of ownership. Mark has tried to help as much as he can, however his hands are tied as well. Whatever so-called inspection was performed prior to purchase was a waste of time! After today I will have put $4000 into this vehicle and the used car manager has yet to call me back. Extremely disappointing!!!

Went in for oil change and was greated by everyone by name. Checked car over and found cabin filter to be really dirty. Glad to not be breathing dirty air anyone!The service associates are always very helpful and friendly. Always enjoy my appointment s.

It was great, oil 🛢 change tires rotated, the team washed my Trax wow, I didnt expect that, but it was nice 👍

Customers are well taken care of at Tom Naquin.

Our experience with Tom Naquin was above and beyond if any car lot we have ever been to. Our salesman Justin and the sales manager Jim were really awesome and listened to our situation and what we wanted and made a way for us to have what we wanted. Customer service was above and beyond what I expected. Really great place and really great people. Highly recommend going to Tom Naquin for any needs yo may need. They make sure they try everything they can to get you in what you want. I am very pleased with our experience. Wish I could give them more than 5 stars

We enjoyed speaking with everyone at this dealership. Everyone was very helpful. Our sale associate Paul was very good at what he does. He helped us find the vehicle we wanted and then explained all the updated features.

Great service department people are honest they do what they say theyre going to do and the rates are very competitive

Quick and easy.

They always find a way to get me in during the time I have available. All the guys in Nissan service are top notch.

Have had a great experience purchasing both a new and used vehicle from Naquin. What is more important to me, is the first class service they provide through their service department. All around great people, and business. Thank You!

Treated us like we were not important. No one spoke to us as we entered all just looked and stared. No one came out side as we walked the car lot we had to go inside and ask for help. This place is nothing like the YouTube video I saw that made me feel good enough to come there boy was I blindsided. But maybe someone else will have a better experience, I cant say theyre like this all the time but this time they surely were. I wont say why I feel we were treated this way but I have a really good Idea why. 🥶