Please avoid going to Magnolia in Elkridge, MD.This is my first review and I hope I can save someone who care about customer service experience. I did not have an option for zero star otherwise I would have given that for the customer service experience I had today at the Magnolia center in best buy. The manager John is extremely rude and was demeaning to us, Tyler who is a sales person was not helpful either. Please STAY AWAY from both of them. Please try to avoid buying anything from them, unless you are very sure that you will never need them for returns and exchanges. They will NOT inform you about the return policy on special orders (although I have ALWAYS ALWAYS had representatives inform me during placing any special order that have stringent return policy) and if you miss reading the return policy on your own, which probably you can and would like to return anything you will feel cheated, like we did. I bought home theater system for 15K and wanted to return a cable for $689. The cable did not arrive on time and I was given another date but was delayed further. I purchased from another vendor because I was NOT made aware about the return policy. I regret that I bought things in this store and went through this deceitful and demeaning experience.It is NOT about the money I wasted but how I was made to feel at this store.

If I could give zero stars I would. My wife and I purchased a receiver from Magnolia less than 2 years ago. After having some issues on and off, it ultimately stopped working completely. When I took it into the store for repair (luckily we were still within our warranty time frame), we were told they would ship it out and it would be fixed within 2-3 weeks. We are now on week 6. I have been told they are not sure where it is, what stage of the process it is in, and I have yet to receive a call from a manager that I was promised. At this point I wish we would have never purchased from Magnolia.

Fantastic place, every one here is knowledgable and recommends the best stuff for me. I will always come to this location