user
Advance Auto Parts
2850 N Harlem Ave, Elmwood Park, IL 60707, United States
Appearance
Advance Auto Parts

Comments
Pi
Review №1

When ever you need help with anything this is the place to go. Thank you Joe for helping me. I recommend everyone to come here :)

jo
Review №2

As a customer I did go to this store and the 2 employees who were so helpful was Damien and Dennis they both said good morning to me and both said good morning and I told them year make and modle of my vehicle and they were so helpful and knowledgeable with the parts for my car ..I will always go to this auto parts store .

Ja
Review №3

So I enter the store and I noticed 3 employees all on the computers. No one said hi someone will be with you shortly. I walked to the back of the store and grabbed some Lucas Fuel.injector cleaner and waited patiently in a line that only had me in it. The young lad on the far left computer went to the male and female to her left right in front of me and still not a word. So I walked back to the back of the aisle and placed the Lucas back on the shelf....the guy had the nerve to say he was about to ring me out.....how neither one of you had the common courtesy to say hi, acknowledge me for being in your store and ask me to wait...I shop often in Advance Auto and for this reason, I stopped patronizing AutoZone. What happened to the simple customer service? I went to the store on Grand and Mahehim and spent my money. I doubt If I would ever return to this location.

Ye
Review №4

My husband and I went in looking for trim tool removers unfortunately there was none on the floor. However we asked a staff member Jose and he checked all the aisles where he thought they might be we told him it was ok we would check online. We were about to leave after a few minutes and Jose came out with the tool we needed plus another option. We really appreciate he went out of his way to check in the back for the tools we needed. He helped us check out and was extremely friendly. I enjoy coming to this location staff is always very helpful.

Jo
Review №5

BAD EXPERIENCE...! EMPLOYEE WAS VERY NASTY WHEN I ASKED ABOUT AVAILABILITY OF AN ITEM. HE WAS VERY DISRESPECTFUL ACTING LIKE IF HE WAS TOO BUSY OR IMPORTANT TO HELP ME FIND SOMETHING. TRY TO AVOID THIS STORE AS MUCH AS POSSIBLE. MANAGER WAS PRESENT AND DID NOTHING ABOUT IT . EMPLOYEE was about 5.6 polish guy.

Ju
Review №6

Dont remember the employees name but he was so helpful and quick! Needed a battery, had went to 2 other stores (competitors) and I finally got helped here! Would recommend! Its worth the money!

Si
Review №7

Went to this location looking for a tool and specific parts.The person that helped me was very friendly and assisted me in finding the part that I needed.As for the tool it was cheaper somewhere else and the price matched so I was happy to buy from them.

Je
Review №8

All the employees at Elmwood Park Advance Auto care about their customers! Always friendly, cool and helpful, offering advice and willing to help figure out exactly what you need. They genuinely want to help you get your vehicle fixed with minimal fuss. Excellent customer service all around.

Ji
Review №9

Shop online to get discount.

Te
Review №10

Great service! Them gals at da counter well educated and trained! They know what you need!!

Ro
Review №11

Great service in the middle of a Snow Storm. Very help to a person like me who absolutely knows nothing about cars.

Wa
Review №12

Super awesome and very helpful. Looked the parts, acquired them for me, and super polite. No crowd either.

Cy
Review №13

I contacted the store regarding having them pull up my brake warranty information. Sarah or maybe her name was rosie refused to help me over the phone and told me to go in store then rushed off the phone. When I arrived they did not have the information available and told me to call their other location and find out myself.When I told her that she should try to be more helpful she refused to make any eye contact or address me further.When I finally got a helpful person he said the parts are warranty out. When I asked what this meant he said I dont know you have to call the other store. Again no help.Needless to say I will be returning the item to another location and going to their competitor moving forward

B
Review №14

Melody was very helpful and great with everything. will be a returning customer. if you need any help with parts and what not highly recommend this place.

Ra
Review №15

Product availability, knowledge on how to replace bulb, reasonable prices.

Ro
Review №16

Jakub is amazing! He has such knowledge and is very kind, informative, helpful, and sweet. If I wasn’t married, I’d probably give him a chance. Lol jk Great employee you have, please value him.

Pr
Review №17

Good car stuff in one place

se
Review №18

Everything is fine good service.

J
Review №19

Went for purchase & installation of Jeep battery . Service was quick & efficient .

Jo
Review №20

Great customer service

Ji
Review №21

Came to this store to get a bulb for my taillight. The counter had three people helping customers and one was finishing up so I was helped right away. My counter person was knowledgeable and knew right where my bulbs were in the store. He even went outside to look at my third brake light to see that all the bulbs were also working. I would definitely recommend this place.

Ch
Review №22

Political message on store... Not even walking in to this one sided establishment.

Ce
Review №23

Hand sanitizer for customer everyone going in and out the doors not clean we need sanitizer

Ji
Review №24

WARNING NO EMPLOYEES WEARING MASKS. There were two employees working while was there, and nether were wearing masks. All customers were.

As
Review №25

We have been taking all of our vehicles to this auto shop. They are friendly and trustworthy. They have always made us happy. Keep up the good work.

Ma
Review №26

I placed my order online and picked it up at the store. Very convenient option. Very helpful and friendly staff. Helped me to replace my cars windshield blades. I highly recommend the store.

Pe
Review №27

Great service and prices. Courteous help. You will be well served. They take you seriously.

St
Review №28

Great experience staff all parts available

RA
Review №29

Great costumer service

ki
Review №30

Prices are good but never have online orders ready. They wait til you get there to pick your order. Sometimes they dont find items and have to wait til next day

Ti
Review №31

We have been taking all of our vehicles to Advance Auto Parts. They are friendly and trustworthy. Always are truthful with us and treat us like one of their own.Keep up the good work.

Be
Review №32

Guys and gals behind the counter know their stuff. Prices are reasonable. Order online, pick up in store, very convenient!

Je
Review №33

Great place to go for parts, Jose is a great guy and very knowledgeable about the parts very good people person. Thanks jeff

Al
Review №34

Bought a battery and the gentleman that helped me was awesome.

is
Review №35

Absolutely useless, walked into this advance Auto parts store simply for diy hoses, cut to length, first off I was never greeted when I walked in to this store, 2ndly I was walking around obviously looking for items when 2 employees walked passed without asking if I needed help with anything. Then I was waiting in line to ask for the hoses I needed for 20 mins before being helped, when the guy asked me what I needed I told him I just need a couple feet of hoses in size 3/4 and 5/16 he said he needs someone else to take me back there which was a first for me never had anyone say that before. Then waited in line yet again for another 1 0 mins while employees who clearly are doing nothing just stand around. Who ever manages this store either needs to fire some people or needs to be fired. This store is so terribly ran and dirty inside also so unorganized. Autozone isnt much better but at least Im greeted and helped almost immediately. I will never come here again and advise you all to shop elsewhere until this store gets better management

Mi
Review №36

I have nothing but good things to say about this location. Every time Ive gone in, the person who waited on me was knowledgeable and friendly. Im working on an older car, and most kids are clueless about carbs and distributors. This crew asks me how my car is coming along and that they want me to bring her by when Im done with her.

bs
Review №37

Their prices online and in store dont match. Store prices are 20 to 30 % higher. Order online and go there to pickup your items or order from Amazon where it is even cheaper. Advanced Auto Parts was such a disappointment and wasted time. I ordered everything online for half of their store price but had to wait couple days.

Le
Review №38

Had pretty much all I needed in parts and down the street about a block is a Napa Store which I had not known about was in need of some wipers and the advanced Auto was out sent me down the block and ip was able to complete my purchase and was very happy and glad1 I didnt have to wait and they had the order done quickly and no fuss I was happy.

Ca
Review №39

Always have what I need.

St
Review №40

7 bucks for one quart of 5w30 oil. Outrageous. 7-11 isnt that much of a thief..

Ji
Review №41

Guy at the counter reluctantly looked over my way as if I was invisible. I told him I bought car battery on the website, and like to have it installed on my Honda Odyssey (I called earlier and was told they install car batteries). After looking at my car, he told me it would require labor... yeah, right... to remove a plastic cover and replace the battery... He never looked like he wanted to help, and didnt even seem to care. NEVER go back again.

Mi
Review №42

Very helpful always have what I need

je
Review №43

Bought a brand new battery did not start my car took it back within 30 minute after purchase and the associate claimed i could not return it, i did not not want to return it i wanted an exchange or at least a recharge but she kept on giving me mechanic advice and then tested the battery and said it was charged, i took the battery to AUTOZONE and they charged it for free and my car started right away. THANK YOU AUTOZONE

Ju
Review №44

Clean place for auto store and very helpful staff.

Jo
Review №45

Well I went into this locations in chicago yesterday, because I had warranty on some spark plugs. So we did the whole waranty thing and they ordered them because they didnt have them in stock and no one else did either and they said they would be there ready for us today at 11am so my fiance went to the store around 12 to go pick them up and they didnt have the order at all and tried to give my fiance a cheap brand and not the brand that we paid for and had waranty for. Gave him the complete run arround so unprofessional, completely lazy employees, very dissapointing.the employees gave us the complete run arround, so unproffessional.

Pa
Review №46

I walked in here no one was on the floor to help I could have probably walked out with anything I wanted from the floor. I waited 5 minutes for help finally the guy showed up

Pa
Review №47

Found what I needed for my car, with the help of Damian and Jason. Solid store, they even let me check out the Haynes Manual without buying the book, since I already have it. They really know their stuff, thanks gentlemen.

Jo
Review №48

Great store to keep your vehicle advancing

Be
Review №49

They were very helpful and didnt tell me part I didnt need and everything comes with a warranty

Ma
Review №50

This guy named Annie who works here is super awesome

Ja
Review №51

Customer servies needs more work

Ro
Review №52

The guys were not 15 yrs old, like at my wireless phone company CRICKET!! THEY ACCTULY LISTENED!!

Ka
Review №53

Knowledgable, friendly, and fast.

To
Review №54

Good prices, good staff,

Ma
Review №55

Fast and friendly, too bad they dont change light bulbs.

ig
Review №56

Was on hold for 15 minutes n drove to the store n still on hold n there wasnt any customers in the store.. told employee Im still on hold n he got nerves n said oh ill help u . Two employees outside smoking should had taken a pic...

ma
Review №57

Good service...very helpfull

R
Review №58

Terrible customer service, was told by employee that if I didnt like what they were saying I could leave, the general manager just walked away when his employee started being disrespectful. I wont be taking my business there anymore.

ko
Review №59

2 guys on duty with an empty store refuse to do a check engine. What is the point of them even advertising they check if their employees dont wanna check it. Useless!

Ma
Review №60

This location has a very friendly staff and the managers go out of their way to help

Ke
Review №61

STAY AWAY FROM THIS PLACE, the guys working at this location are total jerks, they are so unhappy with their jobs, you can tell by just walking in the store, they do not want to help, they are lazy, and worst of all they barely have advance auto parts..any other auto parts store is better then this unpleasant place!!!

ni
Review №62

Counter clerk most of the time is moody and takes a lot of time to attend!!

Ka
Review №63

Most of the workers know most of the stuff

Ch
Review №64

Very helpfull

Ho
Review №65

Worst customer service

Is
Review №66

Good deals

C
Review №67

Very helpful staff

ig
Review №68

Good store

Ed
Review №69

Best store

Jo
Review №70

Easy and convenient

An
Review №71

Not to shabby

Jo
Review №72

There are not many sizes

Information
11 Photos
72 Comments
4 Rating
  • Address:2850 N Harlem Ave, Elmwood Park, IL 60707, United States
  • Site:https://stores.advanceautoparts.com/il/elmwood-park/2850-n-harlem-ave?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 708-453-0464
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations