I couldn’t be more pleased. Excellent service. Great communication. They found the cause of a problem that I’d described and asked them to take a look at. They diagnosed and fixed it. The service rep is very attentive and thorough. Very professional. Impressive to say the least.
I came in for a oil change, tire rotation and asked for help in putting back a cap as my son lost patience when he installed a new headlight. You have to remove the cap in order to replace the headlight. I was told that the work was done and told to think about purchasing new tires in the near future. When I got back in my car after paying for said service, I found the cap on my dashboard. They had trouble putting in back and just gave up and never told me. If they cant replace this cap, then I dont think they are a certified service center. There should be a way for them to do this vs a car owner.
It was a great first time experience. Our Tahoe, that we purchased back in March, went back right away to get serviced. They were fast and efficient and very helpful at the desk. See you at the next 5,000 miles!
Zero stars is accurate. I called to bring my Impala in to have the front passenger tire patched. A nail was lodged in the top of the tire. I also requested a tire rotation and oil change. An appointment was set for 2:00pm. The service department offered us to wait and said that the service would not take long. We declined and said we would be back after we ran a couple errands. We called at 5:00 pm because we had not heard back that the car was done. The service department said that they had just brought the car in. Because we were not waiting, they put some other folks in front of us. I guess appointments are only honored for those who wait at the dealership. We requested that they leave the keys below the seat and we would most likely pick it up after closing due to our time constraints. When we picked up the car, the tire pressure was off by as much as five pounds between the four tires with one tire, now on the passenger rear side reading at 29psi. When I looked closer, this indeed was the patched tire. We drove the car home at about 6:30pm. When I arrived home at 10:00pm, my neighbor noticed that the tire was nearly flat in my driveway. Luckily he was working on his wifes tire and had me bring it over. The tire patch was not put in properly. My neighbor has a patch kit. He removed the bad plug and put another in. I took pictures of the repair the neighbor and I completed together at 10:30pm. I called Sunnyside the next morning to report this. I spoke to someone and shared the experience. The person apologized but did not admit that anything had been done incorrectly. I was told that the Service Manager would call back by the end of the day. I am still waiting. It has been a week. Huge waste of time but they have the $140.00 for the service. That said, I have found Sunnyside in the past to be very responsive and competent.
I am 65 years old and have bought many new cars and I can honestly say that my experience with Denise has been the best so far!
Today my fiancé and I made our first big purchase. A beautiful 2018 Chevy Silverado LT 1500. We are in love with our new truck! Colleen made our first time experience one to remember. That woman is an absolute gem!!! She has a great personality and made our time there very enjoyable! She knows her stuff and had us in and out in no time. I highly recommend Sunnyside Chevrolet! And Colleen, we cant thank you enough!!!
If I could give negative stars I would. The worst experience with the service manager. I have a 2019 Blazer with 30k miles on it. All 4 tires are bald but the front ones have no tread on them at all. I had the tires rotated service manager pretty much told me I was a liar without saying those words. I looked up online about the tires that are on my vehicle and they all have had issues with tread on them at about 28k miles. They are discontinued as of June 2020. I went to show the manager about them and he walked away from me and didnt care what I had to say. He was beyond rude didnt even offer to try and get me in a new set of tires. I will never buy a new vehicle from here again and I paid cash for my vehicle. they dont want to take care of their customers.
Great ! Dropped car off for first oil change, which was free, as well as the tire rotation. Car was washed before pick up, received a call that it was ready in a timely manner. Employees in dealership service area were very nice.
The Service department got me scheduled pretty quick, the technician got my truck fixed and Bob did a great Job keeping me informed and got me out quickly!
Worst customer service experience ever I would definitely advise anyone to never ever purchase anything from this place there service manager Neil Lester is super disrespectful and one of the worst customer service providers Ive ever dealt with I bought my Chevy Blazer 2020 from them and there is a recall on the tires he basically told me and my wife it was our fault because we didnt get the car serviced there and called us liars saying our tires were never rotated so there was nothing he could do now I have to buy new tires for a car thats less then 1 ½ years old even though they are clearly recalled! I will definitely be making other reports oh and they call you a liar if you dont have the documents they ask for so make sure you keep every piece of paperwork for your car but if I was you I would find another place to buy a car
Colleen was wonderful! The process was quick and easy. Justin in finance did a great job explaining things and expediting my paperwork. I will definitely recommend this dealership to my family and friends. Thank you so much for everything
Everything was fine -from making the appointment, to using a mailed to me coupon, to the comfort and security of the waiting area. Keep up the quality service.
Had the extended warranty on my truck, payed the deductible and had it fixed very fast.
Excellent job and great to work with. Tammy was fantastic and the tech who worked on my car did a great job. I have a lot of faith in the way Sunnyside performed and will feel very comfortable in any future needs i might have with the service there
I had routine maintenance done on my vehicle and had a great experience. The staff were friendly and I did not have to wait long.
Commercial sales is horrible. If I didnt need this truck so bad for work I would have waited and went elsewhere. 👎
This was the nicest people to work with! and will buy again from them the next time i need a truck and my company is in Florida thanks to everyone for the easy fast service Sams Wrecker Service
Oil change was done on a timely matter, very neat with my Truck also washed I’m and I appreciated it.
Way better than Serpentine in Strongsville. Will never go back there. Bought our new car from Sunnyside and will be back for our next vehicles. Thank you for great service.
We had a great time at the car show, lots of classic autos to look at and remember child hood memories.
Unexpectedly had a brake issue (Started grinding horribly) on a Sunday afternoon. We dropped off the car (Key Drop Slot) on Sunday afternoon and promptly received a call Monday morning. They had already diagnosed the issue and had it fixed shortly after noon. Awesome quick turn around for an unscheduled appointment. Always great staff!
Super easy and transparent transaction. Rick is a great salesman.
Rick was as usual, extremely awesome. He does what ever it takes to accommodate our needs. He worked with me to keep my payment within my means. He made sure the process was streamlined for us as I was in the midst of a family death. This is our third lease with this dealership and working with Rick and I will return as long as he is there.
Great car show,the kids enjoying see all the antiques that Mom and dad rode in as kids
Rick and Sunnyside made purchasing a luxury car out of state an outstanding experience. I could not be more pleased and highly recommend them. They went out of their way to make sure the car arrived in prime, detailed condition. They got me a fair price and fixed everything on the car. When we encountered a car challenge, they stepped in and paid the full cost of the repair, even though legally it was sold as is. I assure you next time Im looking for a car it will be with Sunnyside Chevrolet.
Didn’t fix one of 3 issues and still have not gotten back to me about what’s next . Also nobody is on the same page
Took my truck to them for a recall. Very professional Service. In and out quickly.
Not a ton of used vehicles on the lot, but Colleen was so helpful - definitely seek her out.
Everything was great from service to waiting area. Only complaint is my windshield wiper fluid was not filled during an oil change, tire rotation and checks. Not the biggest deal but makes you ask what else could have been missed.
Terrible business!Bought a used vehicle and was informed over and over that its as is, next day I have several check engine lights. While electrical goes bad, multiple problems rarely happen together like this.I repaired the issues, and the Sunnyside wanted to pay me off!!! I said why not at least cover my time... Guess what? I never received a dime. What a scam this place is. I strongly advise going elsewhere...
Sunnyside staff are friendly, professional and efficient. I really enjoyed talking with Jason H. And the coffee and cookie were excellent. Thank you.
Friendly, professional staff. Speedy service.
Very helpful service rep who enabled us to use our reward points towards service when we had new tires installed. Work was done quickly.
This was the easiest, efficient, customer service experience I ever had.
Quick and no issues. Customer service was excellent.
Took car in for bad burning smell. Car had stalled, frt right brake stated squealing, car would not move and radio blanked out twice. They had it 2.5 days, then called and said nothing was wrong, that they think the frt caliper locked up and caused the problem. Car is under warranty and they did not replace a possible frt caliper that locked up? Very next day got in car, same smell of burning., ( which they said there was no more odor). Same squealing frt right caliper. Terrible service. I guess I will have to take it to the dealership I leased it from. Also never heard one word about anything they were doing with the car, unless I called. They also said they put over 50 miles on the car, however the gas gauge never moved?
Purchased a used crew cab truck.Very next day, check engine light starting coming on.They reached out to me and helped even though it was an as is sale.I replaced two oxygen sensors out of my own money, and they reimbursed me.I received another check engine light as well which is preventing me from getting my e-check... They are looking into it and are being very understanding to my situation.Thank you for stepping up Sunnyside!!!Allen wilson
Diana Tait was very experienced in building commercial work truck for us from rockport
THE SERVICE MAN DID A GREAT JOB AND TOLD ME WHAT WAS TO BE DONE. GREAT SERVICE IN GREAT TIME. NO MORE TO BR SAID
Great service, took the car right in did the service, asked if I needed anything else and got me out in about an hour ! Then I went to the body shopto have them look at a ding in the right side where a little old woman ran into the car the other day ! I couldnt catchher ! He looked at and buffed jt out and it looks good ! Real good all around service !
Just purchased my newest Silverado for my landscaping business last week. Been buying from Jason, HD truck guru, for almost two decades! Good people! Tammy and Neil in service are great too.
Used car department is great. Denise is very knowledgeable and really listens to you.
Bob Cannon really goes above and beyond to ensure a great service experience. My check engine light clicked on and we took the Trax in on Tuesday. Not all the needed parts were on hand to make the repair, so he managed to get a loaner vehicle since we just have the one vehicle and a busy day scheduled for Wednesday. Even though we live in Parma Hts, we are loyal to Sunnyside due to the Great service we receive.
It was an excellent experience!Friendly and fast service!
Everything could not have been better.. From my Service Advisor, Jerry Taylor, to the technician, to meeting the gentleman in the classic car museum. Awesome. You should know, I was a top ranked service advisor for Chevrolet for twenty one years until recently. Not that it matters. I just want you all to know I have reference in what I say. You are spectacular!
My experience at Sunnyside Elyria was great! I had the opportunity to work with Rick Belsito and he was AMAZING! This was my first time buying a vehicle so of course I had a lot of questions. Rick took the time to explain everything to me and made me feel truly comfortable and confident throughout the car buying experience. He went above and beyond throughout this experience and I could not thank him more. It has been a short period of time since the purchase of my new vehicle, however, I have already recommended the dealership and Rick to many friends/family members and I will continue to do so for a long time to come. I will definitely be back because of the great experience I had. Thank you RICK and the Sunnyside team! You are doing great things!
Quick and courteous. Thanks
First, the customer service was poor. The service department had my car for a day longer then what was needed and lastly we where miss quoted on the cost of repairs on the phone vs at the time of payment. Also, paid $1300 for the service department to not even bother to put back on the antenna when I am not even sure why they took it off to begin with. I will no longer be going to this place to have my car services.
Quick and thorough. Good communication. Always appreciate the car wash.
Very nice place for your favorite vehicle.and the customer service is amazing..
Jerry was very responsive to me when I called and kept me up to date on repairs. Everyone there was very friendly and addressed my concerns.
I recently moved to the area and was referred here for an oil change for my 17 Volt. I am completely satisfied. I was in and out quickly and the entire process took around an hour. The pricing was competitive and the service was friendly.
The service was great, and i got the four tires at a very good price.
Car was serviced quickly and they fixed one of my tires at a very reasonable price! I will be back!
The sales rep Rick and the finance gentleman Bob were wonderful. They were very straightforward and I honest. Very easy process and everyone was very friendly. I would recommend a bit more attention to detail on the actual detailing or prep of the vehicle. Though the vehicle was satisfactory, there were many smear marks or streaks left in the vehicle that necessitated a little more work from me in order to show it off so to speak. Overall, very satisfied with the experience though.
KELLY IS AMAZING. I could not have asked for a better experience here. Kelly was extremely knowledgeable and so patient with me. I got not only what I needed but what I wanted. The finance department was so helpful. I am a new forever customer and I will most definitely be referring friends and family.
Love my vehicle I purchased, helpful staff, took a minute to get my vehicle diagnosed and fixed but it did get fixed and they were very helpful. Id recommend checking them out when looking for a vehicle
Fast efficient service .....no issues
Dropped my car off on a Thursday at 4:30pm for a repair that was going to be done on Friday. Little did I know at 7:06pm that Thursday night Jerry called me to let me know he had a tech stay over to complete my job! Awesome customer service through this whole experience. I work in customer service/automotive industry myself and I can honestly say Jerry, and his crew do a phenomenal job. There’s always going to be unsatisfied customers when it comes to their vehicles so don’t allow the negative reviews pull you away from here, they do their job and they do it honestly. Jerry and the sunnyside service team have won me over. Thanks!
I have historically had very low evaluations for my trade (normally $2-5K less than everybody else) every time I have gone for a trade quote. I also find the exact opposite (very high prices) when it comes to quotes for repairs or services. Not sure how they stay in business treating everybody this way. Hopefully management will eventually start treating customers like they are truly valued, and not just another cash cow.
Great service done right ✅
Just purchased my 2nd vehicle from Mike Foley and again I am so happy with my purchase! From the moment I emailed Mike telling him I was looking for a new vehicle I knew I was again in good hands. By the end of the day he had the payoff amount on my current vehicle and had already gotten me approved for the vehicle I wanted. I came in the next day and test drove my new vehicle and was driving off the lot with it in the next hour! Sunnyside is always so fast and efficient, my vehicles are always in perfect condition and I cant thank Mike and the people at Sunnyside enough for always making sure I am in a reliable and safe vehicle. Thanks again Mr. Foley!
As with all of my past experiences, I couldnt ask for more. Everyone is professional, helpful and their work is excellent.
I was able to bring my car in right away. The recall fix was completed quickly while I waited. Everyone treated me well.
Sam, Jerry Tami Rob, they all are great in the service area and always take care of us.
Great service, very helpful, the problem with my car was found and fixed the same day. I even had a loaner at no charge.Best experience I have had with car maintenance in a long time. I wont take my car anywhere else.
Bought a 1971 mach 1 from Rick Belsito. very friendly very helpful. great experience. their classic car showroom is awesome beautiful cars and high quality not junk like some classic car places. highly recommend them.
I have been using sunnyside for all of my husbands and my 2 car purchases and 1 lease since 2017. They are a wonderful bunch of people. Chris is our salesman. He listens to which car we are interested in and the features that we require and he finds what fits our needs. I definitely prefer car shopping here compared to other places where you get pushy salesmen that annoy you with phone calls no matter how many times you say no. I highly recommend sunnyside. The service people are extremely friendly and if you get your vehicle detailed they do a very thorough job.
It’s great opportunity for everyone to do business with your guys, we appreciate the attention we were granted.
Our Sales rep is excellent. Rick Belsito is the brst and will always come back to him
U welcome,nice people there in service
Bob was great, he called to infomercial of all the issues and with a $$ amount, then called to let me know it was done. Fast and friendly.
I appreciate the service I received at Sunnyside Chevrolet. Have to come back for my car wash later. Because I got there to close to closing to get my oil changed. Thank you for that dash light you turned off 👍
Awesome show Thank u all
Randy Loeffler was great to deal with! I explained that we were a busy family and wanted to have all the paperwork in order to purchase my vehicle. He had everything ready. We were at the dealership for less than an hour. This was the best experience I have had purchasing a car!
Tammy is the real MVP. I came in to get an out of state VIN inspection done and she was a rockstar. Made it easy as pie. I was in an out in less than a New York minute. If I ever need one of those God forsaken VIN inspections again, Ill 112% be coming back to Tammy. 12/10.
Colleen is the absolute best sales person. It like dealing with family. She always takes great care of us and do her co workers
I had a great experience working with with Kevin Chojnacki at Chevy. He helped me find a car within our budget. Kevin is very knowledgeable, kind and helpful. I highly recommend talking with Kevin if you are interested in purchasing or leasing a Chevy.
My sales person Tiara was amazing. She and the sales manager took fantastic care of me and then went out of their way to give me the deal I was looking for
There was no communication or updates for 2 weeks. When called to inform the associate could not find the truck.When the truck was dropped off arrangements for body work after service would be coordinated, this never happened.I am 100% disabled and just had surgery. Making arrangements for the vehicle to be there is not easy. Lack of coordination is drastic inconvenience for me.I am still not happy with the rearend in this truck. Saying it is within tolerance does not fix the visible issue or problem it has caused along with the noise.
Like going hear friendly staff Im always in and out
They were able to change in my appointment no problem
No pressure, no problems. Great experience!
Made a purchase the Saturday of Memorial day weekend and everyone was very pleasant to deal with, I didnt feel hurried or rushed or like I was being taken advantage of, very satisfied with my deal and will undoubtedly continue to do business with them.
The repair was not done properly, had to drive back to cincy in a broken vehicle and get to another dealership. Who stated it was misdiagnosed now it runs fine.
Car show great cars
Everything went great, very fast service on the oil change
Very professional and honest people best prices on a mason dump truck that was built to a professional grade very well designed and super heavy duty. Diana Tait was great will definitely buy from her again !!! Oh and let’s not forget delivered to my door when they said and not a day later for a great price. Thank you 👍
Awesome experience buying our truck. Thanks Diana!
Everyone was very helpful.
I find the environment very friendly and inviting, in spite of the pandemic guidelines at the moment. I like have the option for a loaner car. That is key for my servicing needs. Service technicians tend to be quick at diagnosing the problem and getting back to me with all the information. I am very satisfied.
Great customer service!
Buying the car, and bringing it up to be serviced was completely comfortable. It was almost like I was just going over to another family members house for a favor.
I bought a used 2011 silverado for them in september. The vehicle did have some issues, on the way home to Illinois. Sunnyside allowed me to have a local dealership repair it, minor sensor stuff. Denise Gurnack is the sales person you want to sell you a vehicle, she was fantastic. Thank you for the truck, and experience.
It was a very clean environment and the service was great. Thanks for servicing our cars and for being professional, handling the cars with care.