5 stars to the Emmett Verizon store. I have stopped in several times with questions after I purchased my phone there. Brandon has always been very helpful and patient.

Very awesome help! Super fast! There were 3 guys working and I didn’t even have to wait in line 😀

I walked in to buy a samsung s21 on a payment plan and was told by the female blonde employee working, that Friday the 13th of August 2020, That I had to buy the phone outright and then they would check my credit to see what type of payment plan they could get me. I told them I would be back the next day and they held the phone for me. I then thought about it and realized I was just told I had to pay outright $800 for the phone before being able to make payments which didnt sound right and isnt. I bought my samaung s21 off the verizon website and drove over to the Linder road verizon store and only paid $48.00 that day and will be paying other fees and such in September. I cannot believe that this local store would do such a thing I will not be back for anything out of fear that Id be charged with fees that are not even related to anything I do with my phone. How disappointing.

Was turned away today when trying to buy a new iPhone 12 the guy told me to call Verizon. Just wanted to give a local store my business.

Brandon is my hero. I had several issues to address. He was knowledgable, friendly and helpful. He fixed them all within a short period of time. I highly recommend him. I will return. Applause!

Ivy is one of the best reps this store has ever had. Takes the time to go into detail and makes sure you understand everything. Don’t lose her!!!

Brandon and Tedd were super helpful! They helped me through my situation, and fixed the problem swiftly.However, I find it very disturbing that one of the staff is required to cover his facial tattoos. Why cant he come to work, being completely comfortable in his skin? He should be able to come to his work environment and not be made to feel like a lesser person.

Brandon was terrific. We were having a horrible time get a new phone going from another carrier. So we opted to move to Verizon. Even though Brandon was exceeding his work hours (going into OT, Highly frowned upon by the boss) he stuck with us to get the phone operational and get service for us. And Ted was great at keeping us entertained. The store had several customers at the time and it would have been pretty unprofessional of Brandon to have left to stay within his hours. He is a very good manager.

Got great customer service from both Brandon and Tedd. Always great service and very knowledgeable

I highly recommend this Verizon location! I was new to the area and Brandon did amazing job at making sure I knew what choices I had to replace my phone. He spent a ton of time with making sure everything transferred safely from my old damaged phone. He knew I was really worried about all my pictures I had on there of my family. I truly think he went above and beyond with amazing customer service!!! I highly recommend if you need help with your phone Brandon is amazing at what he does. All the other employees seemed very helpful too.

Great service !!!!So knowledgeable, wonderful staff .Brandon educated us on our service options and we are so happy about the new plan we have.Thank you so much.Very refreshing to receive such high quality attention and expertise.They treated us like royalty.We talked about many things besides phones and WiFi .We shared life stories back and forth with each other.Great experience.Manager was awesome he was there.The entire staff was very engaging and very helpful

Had a great experience at the Verizon store in Emmet. Brandon answered every question I had and it was great to deal with someone sincere. I even had questions about what to do for fun in this area as I’m new to it. I walked out feeling that I received my moneys worth and new exactly what I was getting into with a new service. I had previously been dealing with US Cellular and I never felt good about it. All the guys in the store were friendly and informative as well. Thank you !

I had a great experience dealing with Brandon at your store.he was very helpful and knowledgeable!

So glad we went to our local store, this was one of the best experiences we have had with any Verizon store. The staff (Brandon N) was very friendly and knowledgeable. We got a new phone and got all information changed from our old phone with no problems at all. And I must say that has never happened at a Verizon store. Great Job guys

Service was awesome with Brandon he fixed my phone in 5 seconds .I recommend this store and Brandon all day long.

You know that feeling of dread when you have to go to phone store to upgrade lines? Yeah, me too. But that isn’t what happened when I went into this location. Cody was an amazing help and made the process absolutely painless. I highly recommend this Verizon location, especially Cody.

It had plenty of clerks, usually just one or two. They attempted to set up my iPad and I we locked out of it for 14 days. I was not given the reqired passcode or passwords

Was an amazing experience!! My husband and I were treated and taken care of like royalty! Michael the manager and Tori provided us with Top Notch Above The Line Service! Their knowledge, guidance and patience made the difference to help us to make the best choices for our purchase. I would like to also say that all the associates working there provide great service while multitasking. We left there with a feeling of good and trust that that they are there to help. Thank You very much Rick and Joyce Sugiura

So I came in today as I was thinking of switching over from T mobile hoping to get some helpful info. Well I was greeted by a very friendly team of associates as soon as I walked in the door, and I was helped by a very nice helpful young man, Michael Faust. It was a very nice a helpful experience overall. 5 STAR SERVICE one of Emmett’s best

We are paying way too much for service that hardly works. I talked to Verizon and they promised a credit each month for a screw up on their managers part and then talked me into a different plan that should work better all for it to get worse and no credits. We cant wait for our contract to be up so we can go back to our old service. I only gave two stars because they do have some good employees that care but their hands are tied. Verizon is a disappointment.

Great people to work with!! Esmeralda was great! She did what it took to receive my phone before I went out for a 3 week tour. She was very patient and did all she could to get me the best deal on the new iPhone X’s! A+++

I have not been in a Verizon store in months. Today I was in there twice for two different issues. They were amazing. Thank you to the young men who were so patient. They actually fixed my husbands phone when they could have sold me something brand new.

Well everyone in the store was awesome! I got my iPhone 11 Pro Max and my smart watch with no problems

Andrew helped me upgrade and was just amazing. When picking a case, he had lots of good information to help me make a well informed choice. They didnt have the color I wanted in the store so he had it sent straight to my house! Great customer service. He even did a follow up call, asking if I liked my new phone or if I had any questions that hadnt been answered yet!

I have been with Verizon now for 5 years. I do love the convenience of the experience, what I do not like, and what has happened now 3 times, is being lied to right to my face. Not only has the representative (one from each of three different store fronts) straight up lied about the monthly cost of our bill (i dare you as a citizen to ask for a straight answer dollar amount, not an estimate or the $10 more than what youre paying right now phrase), but also about the care they have for their customers. Im sickened at the way they conduct their business. We have gone to a store front each time to upgrade and renew our account. Each time a different location to give the individual workforces a chance to prove the advertised values of the company itself, with no success. One of the shady ways this company screws you over is they inform you that your bill will be coming in the mail, and when it never shows up, you are expected to pay $400 out of pocket within 24 hours to keep your service going, despite your best efforts and requests to receive your bill. There are constant glitches (or intentional interuptions) that cause hang ups when talking to representatives. And, we have yet to receive paper statements, as requested once a month for the last 5. As soon as our contract is up, we will be switching to Straight Talk. After 15 years of family loyalty and 5 years of our own since becoming adults, I can no longer handle the service this company gives its loyal customers. Im truly disappointed. However, I suppose Im only one review in 1000s, so, hopefully, your experience goes better than mine has. And hopefully, you wont waste five years figuring it out. Good luck.

Brandon was the best. I hate to shop, especially for new phones, and he made the experience a great one. Thank you for de-stressing the whole process.

The guys and gals down here are always great! They helped myself and my wife get setup, any questions theyre willing to get an answer, and they have the know how to get you and your family connected. Thank you again you guys!!

James and John and Brandon was just amazing, so knowledgable and helpful I would recommend these guys to everyone, I wont go no where else..

The sales people here are so nice and helpful! Cody was so wonderful helping me pick the right phone. Shout out to Brandon and Mike to for the good laughs while I was hanging out getting my new phone set up!

Brandon was a great in helping me with a Sd card that needed formated. Great customer service.

I came in with a strange issue I was having with two of our devices (too long to get into here). The guys took the time to research the problem, find a fix, and then stayed with it until I was satisfied. The staff is friendly and courteous and they take their job seriously. I will be happy to go back for my next purchase.

Michael F. helped us and answered ALL of our questions. Hes very knowledgeable, helpful and polite. Best Verizon team member weve ever dealt with. Outstanding!!!

Had the BEST customer service experience from Brandon! Needed to switch several phones and issues this visit, and he went above and beyond with a smile on his face the entire time! Friendly, helpful, patient and k knowledgable:) highly recommended!

Nadia is GREAT! She is professional and really made me feel like she cared about my experience. I didnt feel like she sold me but instead she explained how the devices would help me get things done better. She explained everything to me and even asked if I had any questions. Will definitely shop with her again.

Worked with Jake today and he was very helpful and informative. He is trying to help with a trail cam function. He also replaced my screen protector and shared information about a new product that might get me a decent TV reception where I live. Great customer service.

This is THE BEST Verizon store ! They are super friendly and helpful. Marisol rocks! She was super patient with me, trying to figure out why my phone died, and then helped me choose a new one. I didnt have to wait and they went out of their way to make sure my needs were met. THEY are a great team and Im thankful for the knowledge and friendliness. :)

Great experience at the Emmett, Idaho location. Cody helped us out, bought a new phone. We really enjoyed Cody. hes perfect. Made the experience relaxing and worry free. So far, love the new phone.

Amazing crew members Michael and Brandon. Very helpful and knew how to answer all my questions. I would recommend them to all my friends.

Entirely positive experience at the Emmett store today. Brandon (the deputy manager) and Esmerelda gave great service. Thank you very much!

Adaline was amazing help and so was James they really go the extra mile. John in the other hand...

I received great customer service in Emmett store. Ms. Esmeralda spend hours with me to help me keep my kids safe on theyre new phones. Thank you Esmeralda for being so helpful, caring and your time.

Make sure you have all day to be there or on the phone. Nice service once you get to the counter

I highly recommend coming to see these guys if youre looking into switching to Verizon or starting up a cell phone plan. Esmeralda was a huge help, she was able to answer all of our questions and she has loads of knowledge and information to help you get what is best for you.

Brandon was very helpful to me today! Very courteous and friendly. I was very grateful for his service.

Alexis and Brandon were such a big help today! They helped me with an insurance claim and were super patient and nice! Theyre the only ones Ill let help me. Definitely coming here for all my Verizon questions.

I have applied for military discount through Verizon wireless 3 times and all three times I have had to call back and find out where it is. Even now I applied for it the operator gave me a discount for past months and now it is not on my bill. Verizon is very difficult to deal with and they actually do lock you into a contract with phone discounts that you cannot receive unless you pay off your phone with a monthly payment. I am not in favor of this wireless service it has been a headache since day one.

Esme is an awesome lady. Very helpful. Thank you so much

Brandon and the whole crew have been amazing over the last week. I have had a few issues with my phone and they were so kind and patient. They got all of my issues handled.

Brandon is always so helpful & patient! I so appreciate his assistance!

I needed to update my phone and of course busted the screen the night before. To add insult to injury, I couldn’t remember important passwords for my data to be transferred. A nice group of employees (managers included) worked together and got me taken care of and out the door. Thanx gang 👍

Had a fantastic experience. Everyone was super cheerful, polite, and happy to help. Brandon answered all my questions and solved all my phone problems. He knew his stuff. Lexie jumped right in to assist. Great experience and atmosphere was on point.

Great customer service! Friendly, patient, and helpful. Store Manager Brandon Nelson is a Verizon superstar. Thanks, Emmett Verizon!

Michael Faust helped me get the new service that was just right for my needs. He was very patient in explaining things. He looks at the needs of the customer. Thank you

James was awesome ! We had been at the Meridian Store and the guy there wasn’t exactly helpful ! James and Brandon at Emmett Verizon were awesome !

Alexis Morales is amazing!! I was visiting Idaho and she has convinced me to change carriers!Well done!! You are so sweet, professional and courteous

Esmeralda was very helpful and found me some great deals! I would recommend her customer service to anyone!

James went above and beyond and he was awesome setting up my phone!

Brandon was very helpful and service was great!!

I needed a new phone fast! Michael was super helpful and got me out the door quickly with a new, really nice working phone in no time! See you again soon Michael! 😃

Rachel and her crew in the store are by far the best verison reps around. Ive dealt with others In the Boise area and have not received the quality of service given by the Emmett store. Thanks for giving us quality customer service. In this store there is no dumb question. Thanks Rachel and crew!

This is the very best Verizon store I have ever walked into! Not only where the sales people in this store friendly, they were also very helpful and patient with me while I decided which phone would be the best fit for me. I am going to recommend this store to all my friends and family. I will definitely be going back to this Verizon store.

Came in needing help activating a phone I already own. Cody was super helpful and shared some of the offers they have available now but didn’t pressure me into anything I didn’t want!

Just left the store. After MUCH frustration with a different carrier these guys sorted out my issues and the process was seamless. They were very patient with me and helpful. Worth it!

Sooooo much better than the one in Ontario Oregon, will go back here every time I need anything

Got a great deal on our tablets. Love them! Thanks! Would highly recommend My Bullfrog in Emmett, great service

The guys at Verizon in Emmett were very helpful. Brandon was friendly, efficient and knowledgeable. Thank you For your help.

Great survive! Cody and Mike are definitely the ones to speak to when in need of some quality help.

Everyone at the Verizon store in Emmett Idaho were so helpful. They did a great job for me that is not that good with all that phone stuff. Thank them very much.

On September 6th I came in because att was not covering where I lived, I came in very upset with it and I sat down with Brandon and he calmed me down and gave me a box of tissues for my tears over the situation, he gave me a quote and assured me that Verizon was the place to come for all my phone needs, he got me a new phone and a home phone for alot less then I was paying with att and my coverage is amazing now, he got me the best deal possible and Brandon is just the sweetest most kind individual I have ever had the pleasure of doing business with, I will always come and see him from here on out about all my wireless needs, the best phone experience Ive ever had and it was all because of Brandon at the Verizon store in emmett I came back in today just to give my thanks and ask a few questions, he answered them all and had no problem helping this old gal out.

2 thumbs up for Michael and James! Amazing Service!

Awesome experience! Esmeralda stayed at least an hour past closing to help me switch phones and transfer all of my photos and contacts.

I have had an A++ experience with this Verizon/My Bullfrog store this week!! ALL employees and staff were very helpful and patient with a VERY frustrating device problem. Special thanks to Lori who spent literally hours on the phone and the computer with support staff trying to solve my mystery problem. Super patient and super helpful! This isnt the first time I have had dealing with this store, Marisol has helped me before when upgrading and went above and beyond to achieve customer satisfaction!! Highly recommend!! Thanks Ladies:)

The screen protector on my phone was peeling up the day after i got it so i went back in and Brandon replaced it for free, great store and great people

I came in to do A upgrade but we seemed to run in a lot of issues the assistant manager Jesse went above and beyond on his day off to get everything taken care of and I have never been so pleased with the customer service I have been given. Jesse is the epitome of a store manager and I would recommend anybody I know to do businesses with him and the Emmett store.

Excellent service, extremely friendly staff. Took care of everything we came in for and then some. Rachel made quite happy to make the switch back to Verizon :)

Friendly people. Very efficient people. Always willing to help. God bless you Esme youre a great lady!

Tarrin and Luke provide the best customer service. These two employees know what they are doing and always leave you satisfied. Verizon is lucky to have them as employees and should try to get more employees like them.

Great staff, Great store. Went to upgrade my phone, they had it in stock and I was in and out in less than an hour.

Brandon was awesome! Great customer service and was very helpful in helping me with my new phone. Thanks!

I went in with my grandparents in order to be my grandfathers ears and the service was great! Esme really helped make sure that my grandfather understood why he was getting billed a certain way and helped fix his plan to make it cheaper for him!

We had a very nice experience, I came in and asked for a good phone she recommended me another phone. Set it all up and put all accessories on. It was very fast and super nice people in the whole store.

Nadia and the staff are so helpful. They have made the transition from old phone to smart phone so easy. They help me all the time with questions. Best service .

Customer service is wonderful. Especially that little lady Esme with that great smile.

Very Helpful

Alan was very helpful getting me set up with a new phone. Excellent service! Will always come to this store for anything Verizon!

Nothing they say is correct. Paid 300 cash on my phone bill and they never posted it. Then got a new phone ordered a case that they 2 day shipped and still havent recieved it. They said to allow 5 to 10 buisness days. If it hasnt come in by tomorrow to come back in and they will order another one. Rediculous

Esmeralda was a great help when my phone kept shutting off for no apparent reason...she got it running again, helped me get everything backed up and was very patient and friendly. I will definitely go back to her for future help or when it comes time for a new phone.

Ya know, lemme tell ya bout this here Verizon in Emmett. I came in super annoyed and frustrated about a problem I was having with my account. But after working with Mike he gave my mood a total 180 FLIP. His patience, kindness, and knowledge just absolutely stunned me. I am now a Verizon customer for life and will only be working with the Emmett store from now on!

Esme is a Rock Star!!! She helped me resolve a very frustrating problem!! She was extremely helpful and she delivered excellent customer service!!! Thank you Esme!!!

Worse customer service by store manager Rachel. Accused my husband of cussing at her when we didnt know our 4 digit pin for the account and then kicked us out of the store saying we rude. I have never been accused of such a thing. We will never go back into that store while she manages this location. She did a great thing for Emmett and making sure the town looses local shopping.

Mike and Randy were awesome when I had to have my phone replaced

Everyone is super nice & greet you when you arrive.Luke helped me with all my service needs. He is super knowledgeable & explains everything so its completely understandable.

A big shout-out to Andrew Miller at Emmett GoWireless. We had just an unimaginable tangle with our land line via a different phone carrier and my sons new phone. While he didnt purchase the phone at GoWireless, we did stop in to see if anyone could help. Well, Andrew certainly did. He very patiently worked with Verizon and sorted out what our problem was. In the end, we jettisoned our land-line company and are now happy with our new Verizon land line phone...and our sons phone is up and working as well! Thanks for all the help, Andrew!

Purchased my Samsung Galaxy S6 in August and love the phone and service I received here! This was a great transaction and I even received a $100 credit to purchase my needed accessories! Thanks team.

Haily is one of the best reps here. She has done so much to help me with my phone issues and I appreciate her! Thank you Haily I will always, from now on, do my business with you!

Brandon helped me somewhat get my phone back and I am forever grateful

I needed a new phone and Brandon (I hoped I spelled it right) really helped me out. I asked him how much it would cost out the door and when all was said and done the price he originally told me was the price I paid. It only took 30 mins and probally would have been way faster if I had remebed my passwords. Great place if you have any cellphone needs go here.-Curtis

Alexis and Jesse were great. The store has a great team and theyre very kind.

Great customer service, answered all the questions I had, very friendly and helpful staff!!

The manager Mike has gone above and beyond to help me out several times! I’ve had great experience there.!