Wow! Charles is the truth! His customer service skills were so strong but that’s not just it. He was so caring and courteous. The last dealership I went to caused me nothing but headaches. Charles cleaned up their mess. Not only did he get the job done faster than expected, but did a great job communicating. They go above and beyond here. He also noticed a brake light out which I didn’t even notice. Fixed it immediately. I would recommend this place in a heartbeat and if you’re lucky enough to be helped by Charles just know you’re in great hands. Thank you guys!!! You are so appreciated.

Today 10/28/21, I came to buy a Kia Forte Gt-Line. Amazing experience, staff really nice. Highly recommend Bruno Lee for any car buying inquiries. He is very knowledgeable, friendly, and kind. Definitely would come back to buy another car from him.

I bought a car July 20 of this year paid cash and I still have not received a title. They misrepresented the odometer to the department of motor vehicles and New York State will not issue me a title and the dealership is doing little to nothing to help me get it resolved. I’ve never had such a terrible experience with a Car dealership before.

I had the pleasure of recently purchasing a new vehicle from Kia of Englewood through George. This was by far the best car buying experience that I ever had. George is very kind and made everything super easy without feeling pressured or rushed. He really cares about his customers and makes you feel comfortable throughout the whole process. I highly recommend anybody who is looking for a car to visit and ask for George, you will not regret it!

I came in on 7/17/21 to Englewood Kia to get the Kia Forte GT Manual. I had a very great experience with this dealer ship. Speak to Bruno Lee for any of your car buying inquiries. The staff was amazing and was definitely worth the trip from Brooklyn to Jersey. I highly recommend this place.Said goodbye to the GT-Line, Hello GT Manual! #YESKIA 💪🏻

Thank you to Nelson Jimenez from Englewood Kia for his professionalism, talent, thoroughness, and friendly outstanding service in the handling of 2 great Kia Forte GT’s for my kids. Nelson has taken great care of my family over many years and always goes above and beyond. And thank you to Amanda and the entire Kia team for making this experience so positive for my children and I. You all are simply the best! See you again.

This was my first time having my car serviced at Kia if Englewood. I had an emergency situation where my tire was losing pressure quickly. The staff were super helpful and got me a same day appointment as soon as I called. When I got there I felt very comfortable handing over my vehicle and even more comfortable in the waiting area as my vehicle was being serviced. Everything was done within two hours and I was extremely satisfied with the customer service. I will definitely be returning to this Kia location for any future service needs.

Organized, friendly staff . Started on time, finished earlier than expected. And they washed the car!!! Very, very pleased!

My wife e and I have been to every Kia dealership in Westchester, we finally decided to visit Kia of Englewood and happy we did. George was the salesman that helped us purchase our car he is the nicest and made this purchase a pleasant experience. Nelson was great in making sure we got the best deal on the car we wanted. Kia of Englewood is a fairly new dealership and you can see that walking in its bright, clean and spacious. Special thanks to George for keeping my wife calm she is always anxious when purchasing a car and usually hates the process but she was comfortable and more than happy to purchase a car from George.

Had a great experience today at Kia of Englewood. Highly recommend salesman Bruno Lee. He is very knowledgeable and friendly and he helped me pick out my Kia K5 in the color I wanted, wolf gray! Super excited to be driving it around. Thank you to Mr. Lee, and general manager Richard! Definitely will be coming back to Kia of Englewood for future purchases.

Great help and got the K5 GT I was hoping for! Highly recommend.

I went to KIA to look for a reasonably priced car for my son.Amanda was very helpful and courteous, and she went over with me various models that would fit his budget and style.She took her time and there was no sales pitch, which made me feel very comfortable.Thank you, AMANDA, for your excellent customer service!!!!!

Just bought my 2022 Kia Seltos!!! Nelson and Jin couldn’t have made the experience any easier for me!! This will be my 5th Kia that I’ve bought from Nelson he treats you like family answers any questions and concerns that you might have he’s honest and dependable!!! Thanks so much

Thank you Bruno & Peter for your help purchasing a car! It was the first time for me and they were above and beyond helpful and kind to me and my family throughout the process. Don’t hesitate to come here. I truly felt that everyone I encountered here was an absolute delight!

Didn’t have an appointment for an oil change. Drove in at 9, said they’d take my car and had it ready in an hour. No fuss. Quick and easy.

Clean and nice waiting area with coffee Work done in time frame given

I went to look for a car at this dealership and all vehicles were over at least $5k over the MSRP, their justification was the shortage of the chip. While the shortage is understandable I do not think the sales rep Bruno Lee and manager Richard were attempting to work with me as customer. It wasn’t until two days after my visit that I received a call being offered to sell at MSRP instead of attempting to work with me while present at the dealership. -Elvis Otero

Staff very respectful. The waiting area is clean with free coffee and water. They let me know what my car needs very quick service and a free car wash.

If your time is precious and you have better things to do than wasting so much of your time just to get a price on a car, then stay away from this dealership. You will be doing yourself a favor and avoiding an unnecessary frustration. Just to get a price on a car you will be passed on to 3-4 people, there will be email and phone messages leading you to believe they will have a price for you. When you contact them they will keep asking you to go to their dealership, no price will be given. Why is it so difficult to quote a starting price on an item that you sell, after all the information needed is provided by the buyer??? I think we all know the answer!

Nelson and Amanda were amazing!! We have gone through Nelson for four vehicles now and we are very pleased with him!! Amanda was a new addition this round of cars and she did an amazing job explaining everything to us thoroughly about our new vehicle. Another successful Kia purchase with Nelson! Very happy customers here!!

My experience at Kia of Englewood was amazing. I was guided through my purchase of a K5 GT by sales rep. Bruno Lee who was very thorough, polite, and honest. Manager Nelson Jimenez was also very helpful, great to talk to, and truly went the distance to get me a deal. Compared to a few other Kia dealerships I had gone to before my visit, Kia of Englewood was definitely the most professional. I felt comfortable and cared for throughout my visit (even other employees passing by were super friendly). If Im in the car market again some time soon, I know where Ill be going!

Everyone was pleasant & accommodating. They fit me in when I didnt have a scheduled appointment. The only complaint (not really a complaint) is that no sticker was put on my windshield for the next oil change. Other than that, everything was all good.

Very courteous. Clearly explained expected wait time.Car was actually ready earlier. Prompt phone call alerting me that my car was ready.Great job Kia of Englewood!I was not paid or given cookies for this review.

First experience with Englewood Kia for service. I was taken immediately by a very courteous greeter. I waited in a very large, clean, well stocked waiting area that had plenty of hand sanitizer and required masks which they also supplied. Excellent first introduction to this dealership.

Nelson and his team at Kia of Englewood were fantastic! Everything went smoothly from start to finish. We were in and out- driving away in a new K5 GT in record time. Super happy with the car and the professionalism we experienced at Kia of Englewood!

Took my car in for an oil change and recall. Was done fairly quickly. And they washed my car. Provided water, coffee, and tea (which i haven’t seen lately at other dealers). Free wifi and charging station. Nice and clean. Thanks!

Rocco and Charles in the service dept were very friendly and professional. The waiting area was very clean and comfortable. Highly recommend them.

Update: The customer service manager called the next day to sincerely apologize for the experience. The steps they have in place to ensure a good customer experience had not been followed and they seem to be working to improve that in the future.TL;DR: I expect a car dealer to sell a car to the first person who arrives onsite. This review is about the strange and infuriating in-person customer service I experienced at this place. Save yourself the frustration and go elsewhere.The Details:I spent 2 days engaging in detailed communication via phone and text with 3 employees about a specific vehicle, which included:- Confirming the day and hour I would arrive- Calling 3 hours before arrival to check that the vehicle was still available- Reiterating my arrival time and ensuring someone would be available to speak with me at that time- Reiterating several times that I would be driving from 2 hours away- Speaking with a manager about details of the vehicleThe last person I spoke with by phone was 2.5 hours before my arrival. This manager was to call me back “shortly” with the answers to my questions. He never called back.After arriving at the dealership, I signed in, referenced my previous communication and stood in the waiting room which was empty expect for my partner and I.Here’s what, as a normal human, I expected to happen:The sales people would ask if we were so-and-so waiting to see the vehicle, introduce themselves, explain that they had sold the vehicle in the last 2.5 hours, apologize for neglecting to call me back, and we’d move on our way. I’d even expect them to try to sell us a different vehicle.Here’s what actually happened:2 sales people walked into the room and stared at us. For seconds. Until my partner spoke. The salesman seemed confused about his own name, the sales woman never introduced herself. (We asked who they were looking for and the salesman said his own name. We had a weird back and forth trying to figure out if that was his name or the person he was looking for. It was his own name. It was extremely strange.) They didn’t seem to know our names, despite signing in, or who they were looking for, if someone else.I briefly explained my previous communication and told them what vehicle I was there to see, to which they replied - apparently surprised - they it had been sold. I asked when and asked why no one had returned my call. The salesman meekly said I had been emailed about it (I wasn’t - they only sent marketing emails). They didn’t say anything else, just stared at us. We walked out, furious. It was the most bizarre human interaction I’ve had in a long time.All I was looking for was human decency, to call me back when you say you will, either with details or to let me know the vehicle is gone. Own up to your mistake if you forgot to call. Apologize. Say words when you walk into a room, dont just stare at people/customers. (Before this I had never encountered a car dealer who didn’t have something to say.)I would have been disappointed but not angry had they acted like regular human salespeople. I wouldn’t even have bothered to write a review if they had.Oh - and folks working at this dealership? Dont bother responding with your generic reply and a number to follow-up. Use that time to enroll in a customer service course.

Thinking of changing those 5 stars. Problem not resolved. Called to bring car back. Have an appointment for over a week from now. Schedulers attitude not in tune with an unhappy customer.

First and foremost, I got used car from Kia Englewood three weeks ago and I realized my sunroof does not work properly, then I let them know and got appointment and they fix this however it’s still has issues on sunroof and need calibration, I’ve been trying to reach them out last couple of days but they always transferred my call to the service department and no answer! In addition I left my phone number to customer service for calling me back, it didn’t work as well. That’s also interesting I’ve been getting so many phone calls from sales department before I got the car, now it’s hard to find someone from service department !

Thank you KiaofEnglewood for your tremendous help! My purchase of 2021 k5 kia is an absolute great buy! My experience at Kia was indeed a pleasure. I appreciate the hospitality and patience in working with me in giving the best price as to what I need. I would definitely with no hesitation recommend this dealership. I personally would like to extend my gratitude to Peter Kim and Nelson Jimenez and rep sale George. Thank you once again.

I would definitely definitely recommend this place let me tell you how courteous and professional they are not only did they accommodate me on short notice but I had pulled my car into the wrong lot and unloaded my self and my diaper bag and stroller and baby and they were kind enough to move my car to the correct place for me and then service it and they actually did everything in such a timely manner and constantly asked me if I needed drinks or was comfortable they had a great TV on in the waiting room. Are usually go to the Jersey City one but I’m really glad that I wound up at this location because they are really respectful and that something big for me because I’m pretty ignorant to car stuff not going to lie so the fact that they were so honest and caring really made me feel better about being serviced by them

Knowledgeable and courteous staff. Communication every step of my vehicle being serviced. Due to the length of time needed to properly service my SOUL EV I was offered a courtesy loaner. I’ve never expected or experienced such service. Thank you Kia of Englewood.

The service was very good. Kia offered Lyft from home to the sercive center while they fix my car. I have warranty so No pay for battery change. They cleaned my car too.

I lost car in flood. They helped Me get another in a very sensitive timely matter. Thanks!!!

I had a great experience here with George Pakradoonian! He gave me a great deal, without the run around. He was also patient and knowledgeable throughout the entire process. Especially since I was also ending my lease, and starting a new one. I left there very happy, and felt great about the decision I made. Thank you George!

Great service. Amanda is courteous, friendly and knowledgeable. Unfortunatly, they had only two 2022 K5 GT cars. Beautiful but dealer added $5000 to MSRP. ABSURD.

Charles in the service department went above and beyond. All the staff are super friendly and helped us get back on the road in 1 day. No bs straight business. Love it and you will too!

Going to Kia on Englewood was very convenient and the customer service was very good

Salesman was nice but the hidden fees were outrageous. Fees were close to 3k before taxes. Sales manager swore his vehicle was the “lowest around” and wouldn’t even drop price due to the worst curb rash on all 4 wheels that I’ve ever seen including a bent rim. Went to the Benz dealer 15 minutes away and got the same exact car/miles for cheaper and $1k in taxes. *Car has been sitting on lot since April too so that says a lot*

Worked with Jin in sales & Peter in finance for a used car. Both were very helpful, reasonable and flexible. They gave me a deal at right where I wanted to be around thank you guys again we’re really enjoying the car

Friendly, knowledgable and courteous staff. If youre willing to shell out $5K over MSRP, than this is the place

Wow. This dealer is one of the best experience we ever had. We purchased and leased a lot of vehicles before. They were very professional answering all of our questions and concerns. They were very quick with the paperwork. Our new car was sparkling new and gas was full. Definitely a recommend...

Great service and great place. Just please tell the people there is a 4% of charge to debit card payments before the payments

I’d just like to say that i had an amazing experience with the guys over here at kia of englewood. i’d been looking for a porsche for 7 months and never thought i’d buy one at kia. but, bruno, richard, jin and the guys went beyond all expectations. gave me a great price and made the process as easy and safe as possible.

They were very courteous and professional. They asked questions about any further concerns l had and were not trying to rush me out the door. One of the best car dealerships l have experienced.

I would love to give negative stars but cant. I am in the market to buy a new car and really like Kia. The salesman Bruno was rather arrogant and when I asked him what the base price was on a Telluride he said I can see what the sticker says and that there is a $10,000 premium on top of the MSRP...! He also said there is such a long waiting list for any of their cars and he said he wont help me as I can go online to check pricing. I told him I think Im done with the Kia brand and went straight to Subaru in Englewood! Well done Bruno! Way to go in chasing away customers. I wonder if your dealer principal will want to call me. JP has my number.

Had a great experience at Kia of Englewood. Brian was awesome to work with - honest, personable and trustworthy. Everyone was attentive and very friendly. The process was quick and we were out in no time with our new Niro (excited to have a hybrid)! Definitely plan on going back when were ready to replace our other car.

Charles, who handled the maintenance/recall work, is courteous, professional and knowledgeable, truly pleasant to work with. Everyone at Kia of Englewood that I interacted with is genuinely friendly and service oriented, including the employee (cant remember him because of the facemask, and thats exactly the point!) who kindly helped moving my car in the parking lot while on his lunch break. Something uniquely good about this companys culture! I hope theyll do well and stay in the business for a long time :)

Very satisfied. Seltos 15,000 miles Full service and oil rig recall took about 1 hr. Waiting room is nice and clean. Staff is friendly and knowledgeable.

An amazing experience in Kia of englewood, they really know how to treat people, and help in everything you need, finally I get my Kia k5 Gt line 🤩, everything was perfect 5 stars 🌟

If u go to service at Kia Englewood. Meet Charles Sanichar. The very cool and honest guy. The technician Ray awesome guy. Fixed my engine light issues quick n reliable work. Thanks to u guys. I am very impressed. Thanks guys. Always my 1st choice for service my car. Planning to get new car from there.

Came in to see a Kia K5 GT and was surprised at the amount of price gouging that this dealer operates at. The aforementioned vehicle had more than a 10% price gouge and the representative, Brian, would not negotiate. Please be aware of the MSRP on the vehicle you are looking to purchase as they will try to price gauge you. Good Luck on your purchase!

I honestly never had good experiences with car dealerships, but Mr. Jin Back showed me a new world. Mr. Back was so kind, friendly, and professional. He never once make me feel pressured; he was just simply amazing. For once in my life, I was not stressed AT ALL while purchasing a vehicle. On top of that, Kia really stepped up on the new vehicles! Got the 2022 Kia Carnival, and it’s just beautiful. Thank you once again so much, Mr. Back, for all your hard works & being the best!!

If youre buying a kia here, do your own research and then go in. NOT SAYING KIAS ARE BAD CARS, but the salesmen go on talking how good their offers are when in reality, they are not. A salesman told me that a used telluride costs more than a new one (same trim). Your monthly target may be important to you but lying your way in is not the right thing to do.

Had a great experience with George and everyone involved with my lease. We went to another Kia dealership before Englewood and had a bad experience, so we tried this one and was treated excellently all throughout. Everyone worked very hard to ensure the deal went smoothly despite some credit issues, but very very happy with everything and will absolutely be recommending them to my friends and family.

Got my first ever lease with them. Georgie did an excellent job showing me the cars and helping me decide what car would fit me best. There were a couple issues in the lease process, but Nelson Jimenez really helped me out in finalizing the lease agreement and I will be sure to recommend this dealer to my friends and family in the future.

Nice staff, nice showroom, salesperson Amanda was a pleasure to deal with!

Charles was very helpful. He fully explained what they did and service was done very promptly.

Best KIA showroom and amazing personal service!Enjoyed the whole experience. Keep it up!

I visited here for the maintenance service,They said they rotate the tires, which they didn’t.Also, it looks like there are additional new scratches on the hood of my car after the service,I at a loss for words,,,

Great experience at Kia of Englewood. Willingness to answer all my questions, let me test drive multiple times, no nonsense, and a great price. ASK FOR GABRIEL in sales. He assisted me and was polite, knowledgeable, and got me what I wanted in terms of price. Would gladly purchase a car from them in the future.

My family and I came in to get a new Kia K5 GT AWD lease. This dealership is beautiful and the people inside are just as wonderful. Simon, George, and the f&i manager Peter were amazing to deal with and handled everything so professionally, easily, and quickly. I highly recommend this dealership! Such a great environment and great staff! 10/10!!!

Oil change was quick but the attempted upsell was just an embarrassing thing for them. They tried to tell me I needed new tires, but when I showed my receipt for recently replacing them, they claimed it was all based on their system suggesting work based on milage and what work they had records of having been done.

I went to Englewood Kia, not knowing if I would leave with a car that say as I wanted a specific color both exterior/interior, which seems to be a hard find throughout the other Kia dealerships I have been to. I was lucky enough to get Amanda as my sales person. She went above and beyond, was fantastic throughout the entire process! I know I won’t be going to any other dealership or dealing with any other sales person again! 10/10!

Right now the upsell and premium is way too high. They want at least 8000 more as a dealership fee for models that are not high in demand like a sportage. Its like that with the chip shortage but right now unless you want to pay a rediculous fee, it is not worth getting a car from here.

Great service done quickly text me and called me to let me know what was going on100% use service Dpt again

I was very pleased with the customer service I received @ Kia of Englewood. I dealt with representative Simon who was pleasant, informative & honest. He gave me a great deal & handled me with respect & made me & my mom feel very comfortable. I give this establishment three thumbs up 👍🏾👍🏾👍🏾

Appointment and service was on time and complete.the only fault I found was that the drop off spot at service was a bit more than I expected and somehow the location should be changed so that a handicapped person would not be required to walk the distance with steps. I have considered that you technically just recently moved in and perfection takes time. Good luck

Most unprofessional car dealership I’ve ever worked with ! Waited 2 months for my plates and registration. Was always a song and a dance with them. Never answered the phone and ignored all calls and messages asking about the whereabouts. I was in constant fear & stress over getting a ticket because of their carelessness and irresponsibility. Do yourself a favor and save a headache and go to literally any other place but this one.Update: finally got my plates and registration after driving with expired temp and registration for over a month

Excellent and efficient service. It was my first visit and I was very impressed.

The reason i found myself there was to sell my used vehicle as per a Kelly blue book request! The sales person we delt with was of a unic charm, gentil and professionally helpfull! But.......dont sell your to them!!! They are not different than any other dealership!

Efficient service location but no place to drop off and pick up if youre dropping off or picking up!

The whole Kia of Englewood team was so great to work with...Mr. Lee our sales representative was friendly, knowledgeable, patient and kind. Thank you Mr. Lee! Thank you Richard and Peter. We love our new Kia!

5 stars. Today my wife had engine issues on her way back to Florida. She was able to make it to Englewood Kia and service dept took the car. Diagnosed and got her back on the road in a few hours.Being in the customer service industry this dealership knows how to take care of people. Not just repeat customers.Absolutely the way you do business. I will tell all my friends in NY to go to Englewood Kia.Top notch.

This is the first time I visit Kia in Englewood.Huge difference from Kia in Jersey City.Charlie was by far excellent! I truly felt at home,The secretary inside the waiting area was incrediblyInformative and nice. The waiting area was great,The person whom greeted me immediately welcomed me to the lounge and said” there is coffee, etc.I will always come to This location to Service my car.Excellent service!!

Jin Back was my sales rep and it was the smoothest process ever. He explained everything that I needed to know about the car. Thank you Kia of Englewood for putting me on the road!!

I had a great experience. Gabe and the Finance team were a pleasure to work with, responsive and attentive.

Very happy with the experience that the mechanics have in being able to tell me what the issue was. Miss Jasmine assisted me throughout this process and her communication caring and compassion will have me definitely coming back as a repeat customer. Thank you Kia of Englewood.

Used kia of englewood for part recall on my Sportage. Whole process was seamless. Appreciated the coordination via text message. Was taken on time for my appointment and the waiting area was clean and comfortable. Shout out to Charles who helps manage the service area.

Everyone here was very helpful. I did not feel rushed in the process. Here @ KOE they gave me more than fair market value for my trade in and their level of customer service has not tapered off after closing the deal. I am beyond pleased.

Excellent service overall. The sales people are very helpful and answered all our questions. Beautiful, clean showroom is a plus too.

Bruno Lee, our sales person was really great. Kia Englewood was the first dealership we went to get the new Sorento.. We tried other dealers as well but decided to go with Bruno as he was attentive and did his best for us to get a good price. Thank you Bruno!

Please do not use this dealership. They are price gouging on cars when other dealerships are not. My suggestion is to look around. Gabriel Bekdas is very typical salesman and do not trust. Again, my advice is to look around.

Transparent! Refreshing to see. Excellent sales agent and service - thank you Bruno and Peter for all your help.

Great service provided by professional and courteous staffs.

Service department is professional and honest. Paid for my lift so I wouldnt have to wait for my car. Will be back

Service Department was very attentiveTo my concerns and proceeded toFix the problem.Waiting area was clean and CovidProtocols in place.Charles, the Service Manager kept me updated on work and timing.Services were completed in normal amount of time.

Good dealership. Fast service.

Very informative salesperson. We kind of knew what we wanted but he was able to fit all of our needs into one vehicle. Thanks!!!

Just bought my new K5 from Nelson Jiménez at Kia of Englewood! This is the 6th Kia that we have purchased from Nelson and as always this man rolled out the red carpet and treated my wife and I like family. Highly recommend Nelson and his crew!

Brian was awesome. He was a great help, friendly really knew his stuff. Thanks it was a pleasure working with you.I would also love to give a shout out to George. He was So kind and tentative. Keep me supplied and water and Kevin and I had a wonderful conversation with him PS he hooked up my Apple play and explained many things to me about it.

Staffs are friendly but shame on the premium they add to all the new cars.

We really had a great experience at Kia of Englewood. Bruno was our guy who was very knowledgeable about the cars we were inquiring about. He thoroughly answered our questions (which we had a ton of haha), went over every detail and didn’t push us to make any decisions. Highly recommend anyone coming here for superb customer service!

One of my worst experience by far Im still trying to figure out how they refuse to sell me a car for the asking price just because I did not finance through them.

Brought my car in for a recall. Courteous staff, friendly. Nice comfy waiting area.

Great experience buying my Kia K5 GT line ! Jin back is the best salesmen . He made my experience very special ! Best dealership ever !

We just bought 2021 Telluride and worked with George who was great. He understood our position related to our needs and budget. He was very accommodating and took time to explain each trim level and the differences. George was great with us and my wife and I wanted to say thank you to him and your dealership for a positive car buying experience.Also want to give Peter from the finance department his credit too. He was willing to work with us even when the financing wasnt what we expected to ensure that we got the agreed upon terms as we expected to get the deal done.Overall experience was super. Thanks Kia of Englewood.

I was there today to lease a vehicle for my mother . Our salesman Brian Fernandez was pleasant, professional, and did not seem rushed or have his own agenda . He was extremely patient with all the questions my mother had for him and had a smile from beginning to end ! His manager Richard was equally helpful and willing to listen to my mothers concerns regarding the details of her contract . The finance guy at the very end seemed rushed and it was past closing time so he clearly wanted to get home which is understandable but we had also been there 4 hours so we too were exhausted . He was pleasant but told my mother to “calm down” when she questioned the wear n tear add options . P.s. Never ever tell a woman/client to calm down. That would have been a deal breaker for me but it wasn’t my lease, My mom didn’t seem to mind . In any case everyone was professional and even though they were short staffed and it took forever, we were over all pleased with the experience . Big props to Brian . Give that kid a raise !Jenielle Deleon

Very welcoming, comfortable and clean. Staff and service was efficient !