Our Duplo 616 jammed up and caused issues just as we were slitting and creasing thousands of baseball schedules, and Pat responded quickly to save the day! After walking me through several problem-solving steps, he traveled to our Colorado Springs Minuteman Press and got the equipment going again! Thank you for the excellent service!
Our company recently updated our postage and folding machines to the Quadient ix-5 (postage) and Neopost ds-75 (folding) machines. Both of these machines are so much faster than the ones we had. Pat has been and continues to be great in assisting us with whatever our needs may be. He responds in a very timely manner and is always quick to assist us with his expertise. CMS has met all of our needs and has wonderful customer service.
I am more than impressed with the level of customer service offered by Nate. We had such a great time just talking that I forgot he was there to fix our machine, which he did quickly and professionally, all while maintaining a professional/joyful attitude AND educating the staff on the machines operation. i would give more stars if i could....oh wait i can. 10 stars for a great service and experience. thank you, Nate!edit: we miss you Nate. please visit us again soon!
Nate came promptly and ready to help. He answered all of my questions and helped me learn about the machine.
Working with CMS has always been a pleasure. Their office personnel are diligent and thoughtful. We have always dealt with Pat as our repair technician and he is wonderful. He is an upfront and honest person who really knows a lot about pressure sealers. My company is in the payroll industry and so response times when we have a mechanical failure are very important - CMS does not disappoint!
Postage Meter is Excellent. Nate, Tech, that trained us and services machine is Awesome! Very Knowledgable, friendly, patient, valuable employee!!
Nate our service tech is excellent at his job and always gets here to fix any problems with our machine expediently. He is also very polite and a true professional in his position.
Nate was awesome! I need a lot of hand-holding with anything technical, and he was wonderful. Then he went and helped a client who was having car trouble and got her car started! First class service!!
My experience with your CMS service rep Nate J. has been terrific. Every time Ive needed my machined serviced Nate has been spot on with repair and service. Nate has taken multiple times to train me in other functionalities of the M8500 and how use it more efficiently. Thanks Nate.
My man, Nate, is the real deal. He hooked us up with NOT ONLY the sealing clean, but ALSO with the International Customs form prompt! GIVE THIS MAN A RAISE. Hit him up for any of your Complete Mailing Solutions needs in Colorado OR southern Wyoming. :)
Nate was so nice and willing to train our staff!
Paul and his team have always been a joy to work with. The staff were courteous, efficient and very helpful with any questions we had to answer. Their services provided have always been above and beyond what was expected, I would recommend them to anyone.
Friendly service rep, thorough and knowledgeable of the product.