I called the AT&T store at 1201 E. Valley Parkway in Escondido to ask about a screen protector. The manager, Matt, informed me that they didnt have the correct model for my Google phone. Then, all on his own, he completely took apart my otter type case and cleaned every piece of it and when he put it back together, it was clean, like new. He was so very nice and even though he couldnt provide the service or part I needed, he went out of his way to give me fabulous service. I called another time and spoke to Liz who was very friendly and knowledgeable. She answered all of my questions very patiently. This was the best service I ever had at an AT&T store. Lynnie

Thank you Liz for your help! I was able to preorder the new iPhone 13 quick and easy. Usually when I order a new phone it takes quite a while but not this time because Liz handled everything efficiently and professionally. I will now make this AT&T store my primary knowing Ill be taken care of.

Amazing customer service and Cesar was so kind and patient. He explained everything so well and answered all the questions I had with such a great attitude. The store was clean and welcoming and I didn’t feel rushed or pushed into anything, like I have before at the other store by Target in Escondido. This location was a breath of fresh air! Hopefully I never have to go to that store (by target) again and this location can help me with everything I ever need! I’d give 10 stars if I could! Keep up your great work guys! You are appreciated!

Went to the Escondido (CA) store near Ash & Valley Pkwy. Athough I was eligible for a free upgrade, there were none in stock & I was told they were back-ordered until sometime next month sometime. In order to get this info, the guy made me call the other store, to see if they had one. Anyway, so I had to take a phone that costs me every month, because my current phone needed a new battery & is too old for them to make them anymore & I cant just not have a phone; as we have no landline anymore. Also, I was struggling to set up the new phone and the sales guy helped me once; then, even though I was obvously still having trouble & was confused, he said I could finish the set-up at home & basically dismissed us because we werent buying an expensive phone. There was no other customer waiting for him, that he needed to get free to help instead of us, either. This is not my first bad experience at this store. I will be going to the store near Target from now on; where they are friendly & courteous!

The service here is terrible. 20 minutes in zero customer greetings for 3 separate new customers walking in and waiting. The two men working Cesar and another guy were very curt. I’ve worked in this industry and have to say if you don’t like your job and don’t want to work with people or even greet them, it’s time to move on.

I hate this store as well as the people that work here. Cesar is the worst, he always messes up he helped me and then my family. He couldn’t fix my issue and sent me to the corporate location (by target). They were all helpful, it’s worth the wait!

Caesar at this location was very rude and refused to help me with my data transfer issuesAs a long time ATT customer I would expect a lot more from ATT customer services.

Not too interested in customer service.

Edit: Past two times i’ve come in, employees have been super unhelpful and unprofessional. It’s a shame whenever i dealt with cesar i had a great experienceBest AT&T store i’ve visited! Cesar was super friendly and professional and was a huge help! Thank you!

Lydia was working by herself at the store on valley parkway and was able to help me right as the stores closing time. She demonstrated very professional and friendly customer service and made sure my iPhone 11pro max was ready to go. I was very anxious and was afraid she wouldn’t have enough time. But with ultimate satisfaction in mind she did her job with excellence! AtNt is lucky to have someone as dependable and knowledgeable as Lydia !

Usually dont write reviews but the employees here were so good that I felt I need to take the time to do so. As soon as I walked in I was greeted and it was only waited a couple of min to be helped. Vanessa the store manager helped me and I can see why she is a store manager. She is friendly, great personality and professional. She was thorough and helped me fully understand a few questions I had. Great Store and Great staff! I recommend coming here if youre the type that expects great customer service!

Lydia was amazing. Patient and accommodating. I purched s20 ultra and love it. Give her a raise. Had bad experience at the corporate Escondid Auto Parkway store staff and manager but GREAT EXPERIENCE at Valley Parkway Retail store with Lydia :-)

I dont often write reviews but when the service is this good I have to take the time. Though the store was busy (typical for a Saturday Im sure) the manager, Vanessa was amazing about communicating my place in line and addressing my needs as soon as possible. Once it was my turn she had me in and out of there! I love my new iPhone and am so glad I chose this at and t store, I havent heard great things about other cell phone stores like this in the area and was a little nervous but thanks to Vanessa and her team I had a fantastic experience! Will def be back when Im ready to upgrade.

This is the best At&t location period. I wish I lived locally cause this would be my store. Being out of town and needing some emergency service the small female manager, with the long blonde hair, Im pretty sure her name was Vanessa? Any way, the store manager was super helpful and fast. I wasnt in the best mood and she was still a delight. I wanted to write a review to say thank you to her. If and when I am ever in Escondido, my business will go there. Thank you!

Clerk were ok! AT&T needs to work on in store customer service!

Just wanted to thank Vanessa and especially Cesar Alvarez for the fabulous help they gave to me while dealing with a major phone problem. They both acted very professional and were very knowledgeable in their service. Also Victoria was very sweet with such a nice attitude . A very grateful customer since 2005.

Vanessa the store manager at the Escondido store on Valley Center. She did an excellent job of helping us with our upgrade. She explained everything thoroughly and was extremely knowledgeable and courteous. All while training her staff and helping others as they walked in for quick questions

Chris was very attentive, knowledgeable, and made the entire process of choosing a new phone very easy ! High recommend

May 6th 2020, 4:45. Christian gave amazing service.I called on behalf of my mom who has been having issues with atnts customer service for about 6 months, shes had a hard time with the outsourced customer service understanding her problem and helping her, Christian answered the phone today, may 6th at 4:30 and finally helped my mom get somewhere with figuring out what is going on. He was incredibly professional and super patient and understanding while she detailed the very long saga. Thank you so much Christian!

Tim (store manager) was great. He went out of his way, beyond duty so to speak. He found great deals saved me about 800 dollars! He gave solid customer service. I highly recommend doing business at this store.

This store is awesome! The Manager and reps were very helpful and very knowledgeable with their products. They helped me set up my account and explained exactly what I was getting, Ill definitely be coming back.

Needed a new SIM card for my brothers phone.Vanessa helped us with cutting the old one to fit his phone great service. We ended up getting upgrades on our old phones with Two new IPhones .She was very patient and explained everything about our new phones.Great service at this location thanks VanessaDave Aguilar

Thank you so much Vanessa and Victoria! Your information and customer service got me reconnected with life quick and painlessly. Sometimes I walk into AT&T pretty upset because of my phone problems. Thank you for immediately putting me at ease.

Today I received assistance from a very very knowledgeable and pleasant professional by the name of Victoria here at the Escondido location. This knowledgeable professional assisted me and politely resolved all of my many issues and concerns. Further Praise to this young lady for her professional assistance.⭐️⭐️⭐️⭐️⭐️😊

My plan is older my cell phone and AT&T did not grandfather my Long distance calling to Mexico and I told the representative AT&T dealership and they give me my money back that was three dollars !

Stopped in here yesterday to get a phone and was helped by Vanessa, the manager. From the moment I entered her store to the moment I left she had a smile that would knock anyone off their feet. The location I usually go to has ok service but doesn’t hold a candle to Vanessa’s customer service. I was impressed by her knowledge, speed of service, and professionalism. These are the type of people we need more of in this world. Thank you, Vanessa. You created a repeat customer.

Sales Rep: Cesar Alvarez was awesome, kind, courteous, and helpful. His appearance was very professional. Cesar is the best employee at this store ever! So very grateful he was there to help me.

The only AT&T I will go to if Im in the Escondido area. Respectable staff and everything is done in a timely manner. Many other AT&Ts have to go to this store. Its the main one for Escondido.Sal and Jaime are the best! They are friendly and helpful!

Awesome staff very helpful and extremely informative. Hands down the best experiance Ive had at an At&t. Vanessa and her team are doing all the right things to make customers like my wife and myself feel comfortable. going to recommend this location to family and friends.

Amazing service from manager Vanessa Crowder, who took over on her own time to correct phone contract arrangements done incorrectly last week. Going forward, I will be going to the store at 1201 E. Valley Parkway because of the exceptional service and commitment to get issues resolved.

Thanks to the staff who greeted me in today. And rep Chris for helping me today, very nice & helpful. Definitely recommend this location.

I gave this place 2 stars because the young lady was nice but you can tell she was rather new. I wanted 2 iPhones and the ones I wanted were not even in stock. I was told I could wait a week for it to be ordered. Really? There are to many locations for me to wait a week. Located in very crowded shopping center.

Very upset with this location. Everything felt like it went well, but turned out I was lied to about the contract, and a lot that I was getting. Turned out the $5 Next installment plan addition does not pay off the phone sooner, but is a $5 fee to upgrade early. I was told that would be applied to the phone and have it paid off sooner. I was told about a $600 credit I would get for purchasing and opening a new line, turned out I didnt get it. Ohh and the free wireless charger I would get for purchasing a case and screen protector, turned out to be $15.99 that I was billed for. So it wasnt free! On top of it, I returned my iPhone 11 Pro Max on January 9th and it still reflects as an active installment plan on my account (as of 02/12/2020). So Im being charged, and no where in the notes on my account does it state I returned the device. The 1(800) numbers for AT&T have all told me the same thing, no where do they see I returned the iPhone, and it looks like I still own it. Which I clearly did return it, and thank God for my refund receipt!! Ive had to spend hours of my time on the phone, hung up on, repeated my story like 100 times, and transfered to all these different departments, and then told to contact the store. Id contact the store and they would tell me over and over and over that theres no manager and to call the 1(800) number, or wait another week or two. I am just very very very unhappy with my experience here and really hope the issue is resolved quickly. Ohh and the person I purchased the phone from, and was lied to from was Ivan Q. Once the problem has been resolved, I will update my review.

Vanessa did a amazing job and gave excellent customer service. She helped us get internet for our new home, she made the experience quick and easy.

Oseas was my retail rep. He was helpful and efficient. Made my visit pleasant thanks!

This was so far the best at&t visit my wife and I have had. Vanessa and Victoria were very helpful and seem to really enjoy their job.

My experience today with both Customer Service Reps was excellent. They had a full house when I entered the store and they multitasked to be certain everyone was being seen. Grade A.. Thank you.

I had an awesome experience at this location. Christian is very helpful and a very fun rep to work with. He helped fix my issues and set me up with new phones and new home services that saved me so much money. Gracias amigo!!!!

My experience with Vanessa and her crew at the AT&T store at Ash and Valley was exceptional they took time to explain things to me thoroughly and we’re great at the customer service skills and very knowledgeable.

I have been working on an email issue for weeks. I was at my wits end when I walked in to ATT. Cesar’s smiling face reassured me immediately!! Not only did he calm me down, he fixed my email issue!!! I have faith again in ATT!!

Chris was beyond helpful! Was friendly and quick in switching me over to the At&t fam! Definetely recommend coming to this location for all your At&t needs!

Really helpful, cheaper than the other phone carriers. Would definitely recomend to friends

Vanessa was amazing and professional and very helpful. Great customer service

The manager was super sweet and very patient. She helped me out a lot and made the process of getting a new device very simple..

Vanessa was friendly and helpful. She knew her stuff and was a hustler! Would definitely come back!! Thanks Vanessa!

Vanessa was super helpful and was able to answer all our questions & concerns.

Mispresentation of services and fees by store. Promise of 45 a month devise fee and 35 dollar a month service fee. Did not explain administrative fees, taxes and surgarges, which pay as you go companies such as cricket and boost mobile do not charge. Total actual cost per month 192.00. Was told by ATT customer support over the phone on June 15, 2019 that phone could be returned and cancelled the next day for a refund. Arrived at this store on June 16, 2019 and was told cannot cancel or return since it has been 15 days and not 14. Reporting store for unfair trade practices and misrepesentation to the Federal Communications Commision and BBB They post a 5 star google review printout in their store yet have a 4 star rating.

We went in to get a sim card. No one greeted us. Could not tell if anyone was working there. Waited for 20 minutes and I finally asked the other people in the store if anyone was working there. Bad customer service. Or I should say no customer service !!! Left....

Excellent service, very thoughtful and thorough. Thanks! Vanessa took great care of us !!

Thanks for the great experience. Definitely a store to come back to!

If I can rate it zero stars I would. They have horrible customer service. I went in a month ago to pay my bill. No one greeted me, no one asked if I needed any help, they were just there on their phones. I approached a girl employee & asked if I can pay my bill & she was very rude. Yesterday I went in to pay my bill once again, there were two male employees, on their devices. It was the same attitude I got from one of the employees( the bald one)! So I ask my self how these people got the job???I highly recommend going to the AT&T on auto parkway, they do know the true meaning of good customer service.

Thank you Lidia for being so awesome! I love my new XSMax !!!

The manager at att escondido, vanessa rocks. She provided outstanding above and beyond customer service

Esco Rocks !! Thank you Victoria i love my new S10+

We went to the store today with two bad phones, the manager Erich went to great lengths to help us. He knew just what to do to solve our problems quickly. We are very pleased with the quality of service we received from him.

Awesome customer service! Went in to upgrade my phone and walked out with DTV, Digital Life and my brand new LG G5 all for less than what I was paying before! Thank you Michelle for helping me out with all my needs!

I have never visited an AT&T store and walked out with what I went in for.

Thank you to the reps ! Made me have an awesome experience

Great help from Cesar setting up my phone !

Today I walked in to AT&T and bought my new sexy iPhone XS. The manager Vanessa was very knowledgeable and helpful. Thanks ! Your guys rock !!

We went in to the at&t store in Escondido on valley pkwy. There was 1 person working. We went to inquiry about my mom upgrading her phone. The only rep in the store said I suggest you dont buy a phone from us, go to walmart. He was the rudest rep i have ever come across. He was very sarcastic, and i have never been so pissed off in my life. Trust me, we are switching my moms service, and will NEVER refer anyone to get s phone through them.

Lidia was a very helpful girl. Definitely recommend coming here on getting whatever you need.

I have attempted to call this store 3 times and every time it goes directly to voicemail. I have tried at different times during the day and every time it is the same result.

Friendly staff. The staff helped me convert my micro SIM to a nano SIM. They also helped me install the nano SIM and verify that it is working.

Vanessa was super helpful and friendly! Can’t wait to use my new phone!:)

Wanted to make a payment. Had to wait 45 minutes. This store only had I customer service!!!!

Great place! Got My phones in and out and the guys knew what they were doing!

Rep quickly fixed the issue I had with my phone, in and out under 5 minutes

I would like to take this time to say thank u so much to Jorge and Angelica the manager at this ATT location!! I met Jorge at another ATT location he helped me get my uverse service started and he was awesome! Both of them were super nice and theres nothing better than someone with GREAT customer service!! Again, thank u so much and i know if i have any issues with my services i know i can come straight here for they’re help!!😊👍🏻😉

This might have been quite different experience for me being at a AT&T store. Ive been to different stores like San Marcos and Carmel Mountain and received immediate help and with kind employees. At this store I was attended immediately as well, but didnt receive the answer I wasnt expecting. When I want to ask about the warranty about my flip cover for my Samsung Galaxy S 3, I was told to call Samsung about the problem because it wasnt AT&T problem. And even though I tried to tell her to if she could look it up in my account, she told me it wasnt AT&T problem. I went to a different AT&T store and they kindly changed my cover. I dont quite remember who it was, but I think I was attended by the same person that told one of the reviewers that she or he can Google the number for the other store. That being said, I will not be returning to this store.

Great customer service and exactly what i wanted and for price i wanted

Vanessa was very helpful with saving me money and doing my upgrade! Thanks Vanessa!!

Vanessa did a great job helping us!

Vanessa needs a raise for helping me. Thanks AT&T

I went because I had a problem with my prepaid plan but Ceaser was very patient and made sure I left more satisfied than expected

Thank you Vanessa for helping us today!

Great service with Vanessa, excited for new DTV.

Vanessa was very helpful! Thank you!

Great service!!

Best staff hands down 😊 Vanessa the store manager answered all my questions and concerns .

Love my new IPhone XR ❤️❤️❤️

Very helpful and informative.

Sucks wrost service ever internet service is a joke

Great service ! (:

Vanessa was polite and efficient!

The worst customer service on the store Cesar It does not know what customer services is Ask him if I could pay my bill here and he said no I dont want to process your payment Pay online or go to the other store its near target It did not accept my payment Because he didnt wanna do it Dont come to this store he does not know how to treat people

Thank you V and Lidia !!! ESCO ROCKS!

Great service!

Thanks you César for the service!

Great service !

Cesar is awesome!

Just a pleasant experience

Good service

Thank you Cesar.

Thank you for the service !

Lady that Works there Was very rude and unprofessional Very rude Soon as she opened the door Nothing but attitude didnt even have a name tag on if it wasnt for another customer telling me to go the other one my phone never would have been affixed awful service there

Thank you Vanessa

Great

Thanks Vanessa!

Suck