LOVEE this place and especially love the girls! theyre always SO helpful and sweet, always help me pick bomb outfits and are so helpful with sizes. LOVE WINDSOR & this staff in particular is my favorite! 10/10 favorite store

I had a great experience at this Windsor.3 girls working the day I came in to get a gown for the evening helped me find the right style, size, and shoes.They were more than helpful - I actually needed them to find each piece! It would have taken me 3 times as long had I not had their help.I had a great experience! Thank you!

I was about to try a dress and this employee said right on my face that I cannot try it on. I gave back the dress and she said, no worries. I havent encountered this kind of treatment in my life in front of other people. I hope the owner can train her with proper manners, she was so rude.

I tried some dresses for homecoming and i wanted something different, i wanted a sparkling dress so i got 3 to try. I just tried one of them and i was full of glitter, my face, clothes, even the floor in the fitting room. When i gave back the dresses, full of glitter the employe that was supposed to help me, laughed in my face. I went home and took a shower to get rid of the glitter and it’s still everywhere. How can you sell something like that!!! I will go to the customer service with the pictures. The prices are too high for the quality anyways...

Beautiful dresses. Some reasonable prices. Clean changing rooms. Friendly staff.

Theres almost too much in this shop. When its busy you can barely walk in there, and its hard to see dresses when theyre packed in and way too high to reach. The dresses are overpriced considering most of the ones we saw were fraying, losing beads, etc. And these were the ones they were selling? They should have samples out and keep the dresses safe from the crowds. Just my opinion.

Windsor offers really nice dresses, especially for special occasions. A bit pricy for the dresses. They also offer trendy clothes and accessories. This location is by H&M, Burger King, and Jamba Juice. Very close to a mall entrance.

Pricey but I love the designs! Unique gorgeous dresses can be found here.

If there was an option of giving this place a zero I would, because thats the kind of customer service I received while being in this store for less than 5 minutes. And let me just be clear, it was only one employee in particular. As I was looking at some dresses this very rude employee walks past me and bumps me, as she is walking very fast. I didnt think much of it until she clearly said Excuse YOU in the rudest way possible. Heres the thing, it wasnt the fact that she bumped into me, it was the fact that she rudely said what she said. Ive had great experiences in this place before, but because of this, I plan on never buying anything from there again. I didnt get her name, but let me just say that I remember faces quite well, so if I see her again Ill be sure to get it.

I love the merchandise but the employees can be rude. Ive specifically noticed the employees in the changing room area seem annoyed when I need to try on clothes. Makes me feel uncomfortable. I wish the people that did not want to work in customer service would not be out on the floor.

I will no longer be shopping here. I tried to return my dress that I never wore with its tags attached and within 14 days. The manager Anabell was so rude!

I heard them describing me on their walkie talkies when I was in the fitting room. Even though I was already uncomfortable I still made a selection. I was at the register counter with more than one employee staring at me. The cashier viciously swiped my card a few times but unfortunately her register couldnt read my card, I asked if she could type it in manually and she inserts the lie that typing in a card number is ILLEGAL!?! she gave up. She then called the next customer before I could offer cash or another card. I decided to walk out empty handed thanks to their employees.

The absolute RUDEST employees Ive ever met in my entire life. Called me stupid and was extremely sassy.

I needed a simple but still beautiful white lace dress to get married in. I went to the Windsor at Parkway Plaza mall in el cajon. I walked in and looked at a couple dresses. When i found the ONE I was excited to try it on. They had a Large and a Small. Of course... Just my luck I needed the Medium. After trying on the Large I knew it was just perfect! Just needed that Medium. So I went to the register and had the girl look up the store at Plaza Bonita. She said they have a medium and gave me the style # for that dress. I called them that night and the gal on the phone said she had a medium and would hold it until tomorrow. The next day I left work an hour early to drive in traffic (the opposite way) down to the mall. As I waited in line to get onto the freeway I decided to call to check to make sure they still had it on hold. When I called the girl that answered said oh sorry the girls that worked last night must have put all the dresses back... I was like seriously.?? She said hold on let me check. When she came back to the phone she says oh yeah we have 1 medium here... BUT... It has a small hole in the front, is that okay? I was in complete shock and said NO thats NOT okay! Im glad I called before driving down there or I would have been so upset!! The girl then told me I can call the Escondido store to check with them. As I got out of line to go down there I ended up driving home. On my way I called the Escondido store and talked to a very pleasant woman named Meghan. I explained this whole fiasco to her and she sincerely apologized. I gave her the style # of the dress and she asked me what it looked like. I explained it to her in detail and she then put me on hold to go see if she could find it. The first time she came back she described the dress to me but that wasnt it... Then she asked me to describe it a little more and then she goes OH I know exactly which dress your looking for hold on When she came back to the phone she said we have it and its a medium! I was so happy I said great!! I aksed her if she could hold onto it and I will come up once traffic isnt so crazy. She said No worries I will put it on hold.. Even if I couldnt make it in tonight I can come tomorrow. I said No I dont want to chance this again after everything. She said No worries I am going to bag it and place it in the back tonight so nobody will touch it. When I got home I convinced my fiance to drive me up there to pick up this dress. He complied and took me up there. When I walked into the store I was amazed at how big it was. When I walked to the counter the woman that was working (Meghan) was standing there with a smile on her face.. I said hi.. Meghan? Im Kristen we spoke earlier about the dress. She said yes its right here. She then proceeded to hand me a bag with the dress and what happened next completely took CUSTOMER SERVICE to a whole other level. She says After everything that happened to you the last couple days, no bride should ever have to stress that much about their wedding Dont worry this dress has been taken care of As I stand there... Kind of confused for a second.. I said what..? She said she purchsed the dress for me!! I literally said are you serious!?! And started to CRY (happy tears) I have NEVER in my life... In all my customer service jobs and experiences EVER been treated so kindly.. Especially by a stranger who went above and beyond to help another stranger out by doing something so selfless and KIND! After wiping my tears away she opened me a room to try it on. As I am trying it on she comes to check on me and helped me zip it up. She told me I looked beautiful.. and I felt BEAUTIFUL in it. She was just so amazing I couldnt stop crying (happy tears) I must have given her like 10 hugs I was just in shock still. Meghan is the PERFECT example of how customer service should be done. Not just by paying for it.. But by generally caring about someones problems enough to take action and make it right! I will always remember her. THANK YOU MEGHAN!!!! Youre truly AMAZING!!

Great place to shop for womens clothing

Love this place !! One of my favorite stores love their clothing and its at decent prices and always have really great help from the employees :) got my ball dress from this store and the jewelry to go with it !! ❤️❤️❤️

A great place to get formal dresses but they are expensive.

These girls working here have horrible customer service! Never going back!!

To pricy and under staff

Store is not for really short person.

Pretty dresses

Very rude employees