I had been working with Brandy on my dad’s 90th birthday. I had been quoted a tent, market lights and linens with runners. It was $5,000 order. I had connected her with the venue to review some questions/details. Next thing I know, I get an email saying the items are no longer available and they’ve been rented out to other events. I was never contacted and given first right of refusal, which is standard in the event industry if a proposal is generated. If contacted, I would have put down a 50% deposit to hold the items. I was never contacted. This is extremely disappointing and I only hope we can find replacements in time for my dads birthday. I do not recommend working with this company.

They were quick to respond, such sweet women; I spoke to a couple of people and they were all so nice & accommodating! Im looking forward to working with them in the future.

Best customer service ever. Punctual, informative and answers all your questions. We got a tent for 300 people socially distanced and it was PERFECT. Thank you Mary Johnson and Grand Rental Station

An amazing place to get rentals for Weddings and events.. everything is always clean and buffed and always on time. I have been doing business with them for over 14yrs. And will continue to rent from them in the future. Always professional ☺️

Love this place and they have awesome staff

Great business!, I did all my ordering online, response was super fast, condition of items rented super clean and in like new. Very pleased.

Amazing experience from start to finish! Amanda, Brandi and all the staff I encountered were very nice and helpful. Amanda made sure I chose just what I needed and not too much. Brandi was excellent at explaining all the different linens when I picked them up. When it was time to return it was quick and easy! Thank you so much for helping me make my daughter’s wedding so special!

We were married on 10-15-20 and had a Covid wedding which was stressful enough. I sent this email on 10-20-20 after I was able to put all my thoughts down.---------------------------Out of all of our vendors your company was the most difficult to work with.We went with your company because we were told that you were our venues “preferred” vendor and would receive a discount for booking, no such discount was ever offered and when asked about it was basically laughed at.No flexibility with pricing, the only vendor who we had this issue with. I kept hearing about the labor involved and how I got a discount on the Chiavari chairs. Price matching is not a discount AND they weren’t even price matched to the other vendors price. The “labor” was setting up the tent. We were expected to set up the tables, chairs, and cushions for the chairs and provide the cords and the hoses for the port o cools. (100 white folding ceremony chairs, 100 silver Chiavari chairs w/ cushions, 1 cake table, 1 sweetheart table, 3 port o cools, and 12 60 inch round tables.)Even with that we continued with your company, the first major issue that developed came after our coordinators had asked numerous times to please send them over a copy of the order from the venue to confirm the order. I even asked for this and was denied and assured everything was correct.The day before our rehearsal dinner we find out the order was incorrect. The tables ordered were too large, there was not a cake table/sweetheart table available in the size we had requested. I had all my linens ordered already to the size we were expecting with no way to change with such last minute “notice”. Luckily my coordinators were able to correct these errors. This is not stress a bride needs right before her wedding.The day before the wedding the tent was delivered. Again our coordinators asked to be called when a time was known so that they could be present for set up. They sent over the floor plan (which I had also asked to send over and was dismissed). On the long drive over my fiancé got a call from some worker who said the power kept blowing, He informed them that we were on our way, at no time were our coordinators notified. I had to call them mid trip to inform them of that call and gave them the workers number. By the time we arrived everyone was gone, and the tent was set up incorrectly. The power kept blowing because they were putting everything on one outlet. For a vendor that is known to this venue this is simply careless. The dance floor was set up so far to the left of the tent that I lost the ability to use almost half of my tent. (I had a 60x40 tent!) No room to place the 12 tables I had planned on for that side. The entrance was not in the right location and the port o cools were not placed per my layout. I MISSED MY REHERSAL DINNER WITH MY FAMILY AND FRIENDS BECAUSE I WAS OUT IN THAT TENT WITH MY COORDINATORS TRYING TO REWORK A LAYOUT WITH AN UNMOVEABLE DANCE FLOOR!!! I spent many hours on that layout due to COVID-19 so that our family and friends would be safe and socially distanced and kept cool and comfortable.The lights that were supposed to be “zig zag” throughout the tent… were 3 strands for $300.Very disappointing experience and the venue was made aware of this.--------------------------------------On 10-21-20 I got this reply email:I will forward this over to the store manager.--------------------As of 11-2-20 I have received nothing else. No apology, no phone call, nothing. This further proves that this company does not care and no bride should ever use them for a wedding.

Beautiful Tent. I called for a same day install in Orlando. They were so nice and professional when I called. I wasnt exactly sure on how everything would turn out, but it was beautiful. And honestly the tent was so nice we couldnt believe it. It was as if it were brand new. Clean, white, crisp with a very attractive peak. I am thankful for their professionalism because they made me look good :)

Grand Rental Station Party Plus and their staff are great. I have rented several bounce houses from the store and have had wonderful service. They have made the difference at several of my sons birthday parties. I regularly recommend them to my friends and family. The staff is knowledgeable about what they rent and I look to them to make my events great! Thank you guys, you are awesome.

Reserved a lift five days ahead of time and went in actually payed already, they told me they didnt have what was reserved, i had to miss a day of work and so did my crew

Good prices. Helpful staff. Well run business.

Theyve got everything youre going to need if not they will find someone who does

They made my nephews birthday the part of his summer. Thanks guys

They give our church a good deal on bounce houses.

Good place, reasonable pricing and very friendly guys there. Ive rented heavy equipment and tools from them numerous times and have never had any issues.

Grand Rental is very helpful every time I go there. I have never had a problem. I use them for party items as well as I rent a lot of equipment for them.

Great place to rent from for all your party needs! Friendly service as well.

Great place! Great prices!

Great prices for all your rental needs

During the rehab of our home, we have used Grand Rental equipment several times. There is no doubt that their extraordinary customer service has made our job so much easier, they truly go above and beyond for their clients!

Great customer service, like new equipment, very competitive pricing!

Trustworthy business, freindly staff and dependable equipment to rent.

Good service. Good reliable equipment.

Equipment in good running order, courteous and prompt.

We rented a preassure washer during the xmas holidays and they were going to be closed the day we were suppose to return it and they let us keep it for the entire 4 days. Got our monies Worth.

Good place for whatever you situation is

They have lots of equipment which is great . They are very high priced. Maybe thats what it takes to have so many equipment options . either way glad they are a local business !

Nice people

Great selections and service

Has about anything you need are want

Got what you need

Always helpful

Good service

Easy and friendly

Awesome people

Helpful

Very nice personnel