Took me less than 15 minutes to go through the upgrade process for the new iPhone 13. They didn’t have it in store but it shipped and arrived 2 weeks earlier than expected. It took me only another 5 minutes in store to complete the trade in process. Best experience I’ve had in a phone store. The employees were friendly and very efficient.

Tracey was fantastic. All the guys and girls at this At&t store provided great customer service. I would definitely recommend this store to existing and new At&t customers. Well done!

Came in and spoke to Reggie. I asked for help on an extra charge that was posted and asked why I could not access my AT&T app. He said he could not help me, and when I asked for a contact to someone who might be able to assist me he again said he could not help me.I understand if you cant help but if you could at least direct me to someone who has that ability, whether its an email or a phone number, that would be way more helpful than just telling your customers no and having them blindly deal with customer service related issues on their own.

This review is about service and speed.I was here a few years ago for my Samsung note 9 and it took HOURS to complete.So I carved a chunk of my day out for todays upgrade.To my delight, my customer rep was lightning 🌩 fast and super Kool to work with.I imagine that between tech upgrades the work is much more streamlined. But that doesnt diminish my reps soft skills. She was awesome and deserves every credit.

Denise was so helpful! We walked in 5min before they closed and you would have that she had all the time in the world. She was patient and informative in helping me choose an upgrade for my phone. Very good service!

Denise was absolutely amazing. As a business owner I can not stress enough how much of an assets she is to your business. She was pleasant, knowledgeable, efficient and most of all still cares about what she does which is apparent in how me and the person with me was treated. 10/10 will be sending her some referrals. I hope management gives her an attaboy with her service today.

Our experience at this store was absolutely amazing! Bria was extremely helpful with our process of switching carriers and made everything so easy! We got a great deal too! She’s the best!

Although I didnt get good news (my current phone is beyond repair), Dasheona, Sheshe was compassionate, warm, informative in a way I could understand and gave us the best option considering the situation. If I wouldve known the customer service was this good, I would have come to the store sooner:)

Tracey H. Was the most helpful ATT employee I have ever had the pleasure of helping me. I usually dread going into the store because there is a long wait, (not by any fault of the store), the employees sometimes give you the run around, or want to pass you off onto calling the service line or the Apple store. Tracey H. Was fast, efficient, friendly, and by far this was the best experience I’ve EVER had at ANY cell phone store, and I’ve been a customer for 20 years! Thanks again Tracey H. For all of your help!

TLDR: Shady sales practices; not an actual AT&T store. Avoid this store and go to the actual AT&T store on Wrightsboro Rd.I wish I could give them zero stars. Customer service is terrible. The manager doesnt return calls. Went in to purchase a phone for my relative at full retail price. They refused and would only allow purchase via installment?! I contacted AT&T and was informed that this store isnt an actual AT&T store, but an Authorized Reseller I contacted the parent company to get answers on why they were going against AT&T policy... No response.

W loved our experience at the store, Denise was amazing. She made she we understood the ends and out of everything. Very professional.

The lady who helped us was very thorough and knowledgeable about AT&T phone service. We went in after having some problems with ordering the iPhone 12 Pro Max from the online AT&T website and she helped us and we were amazed with her excellent customer service skills!

I couldn’t be happier with the amazing service I received today getting my new IPhone. Tracy was very helpful and patient in helping me make the transition to the new device. Will definitely give my future business to this location.

I just had the best service at this AT&T store in Mullins Crossings because of Mr Reggie Mcbride. He was so patient and professional..I hope management there realizes what an asset he is. This is my first account with AT&T. Because of Reggie, I know Ill be back, and Ill refer you to others. He even stayed late to help me. Reggie Mcbride is proof you can still feel appreciated for patronizing a business!

Dasheona Mingo was the greatest agent. Friendly professional and on point with all information needed. I love the atmosphere of the store also. Top of the morning feeling. I shall return…

Very Helpful! Went out of their way to help me get my handicapped father’s phone in order. Very pleased!!!

Lack of professionalism. I expected to arrive at a store that is knowledgeable in their products which in reality is their only job. If you do visit this store, avoid Tracey. Poor experience with interaction and being informed. Rather than snap chatting, try building a connection with your customer who pays $800-$1,000+ for a phone. Do your research on the phone specs you are looking for. They are just there to sell you the newest phone. Now, did I get a new phone? Yes. Old phone had trouble charging. Was the process easy?Yes. But in reality if those were the only pros I could have sat at home and purchased the phone online.

Assistant manger Tracey Harris was very helpful and patient with me I think she deserves a raise just for her costumer service

We would like to Thank MikeLauterbach at the AT&T store located at 4239 Washington Road, Evans!!!!We purchased a new phone from Costco through the rewards program and were supposed to receive credit for turning in a phone. As a result we spent 7 months dealing with Costco and AT&T through various phone calls. Mike spent only 15 minutes and gave us the credit we were suppose to receive in the beginning. If you need help this is an excellent store with excellent employees and service. Thank you again!!!Will and Jenny Rodgers

Dasheona, was excellent to work with. She hooked us right on up. Thank you Sheshe.

I needed to upgrade my phone. I was dreading the process, but Tracey H. handled it without any issues. She was kind and knowledgeable, answering all of my questions!

Dasheona is the best. Very professional, knowledgeable and friendly.

Dasheona was the best give her a raise and Tracey was awesome and very helpful and they knew there stuff

Very unprofessional. Tracy was very impatient and rude. Someone was calling her personal phone constantly and she just continued to answer and scream im at work . I honestly don’t see how she’s an manager. I will not be returning EVER.

Went to 2 other stores. No manager was available at those locations. This location went above and beyond my expectations. Come here for all your cell phone, tv needs. Thanks Tracey, Reggie and Mike!

Reggie is a very bad manager so disrespectful him and the other lady who he is in a relationship with at the job disgusting

Great, friendly staff. Was able to come in and take care of adding a new line for my child and trade in my old phone and smart watch quickly. The associate even made sure I had the best deal possible for my plan and situation. Excellent store.

Came in and received outstanding service and was very fast! Tracey was very helpful, quick and nice! I highly recommend this store and ask for Tracey!

Our agent was fast, helpful and so nice

Funny - called AA&T and got voicemail that was full and not accepting calls. Typical service!!!!

Tracey was quite helpful and knew what I needed to do to trade in my phone for a newer model. Would have been out in minutes but transfer of data took a while.

I would like to thank Courtni for doing such an amazing job helping my wife and I get the best deal that we could on our phones and service plan! Thank you!! Excellent customer service!

Professional and knowledgeable staff.

Courtni Redic was awesome with helping me with my request. The store as whole were also kind and had a great sense of humor.

I miss the kiosk. Ever since it’s been removed all the computers are always down. And one guy always try to help but other than that the rest of the girls just stare at you eating their food.

Dai was extremely knowledgeable and helpful. We have already recommended our daughter speak with her about her concerns with her phone.

Bro, try to help your customers connect the dots and suggest things they might need. Why doesnt any wireless store in the CSRA want to make a sale today? Dont try to hide fees and charges behind a lot of words. Give me the bottom line, clearly and simply.

I always get excellent service when I visit the main store. They were extremely helpful and attentive to my needs in suggesting plans that would better suit my lifestyle. I’ll definitely be coming back. Thanks.

Supposed to open at 10. Store employee pretended to be the manager and the authorized dealer. After a Rude, awkward and challenging 20 minutes, all I wanted was a new phone for my daughter the day before she travles and to add a line yo my service and leave, the girl Andrea was rude and even challenging to corporate loyalty rep over the phone. 3 women sitting around chatting with the door locked a ful hour before opening the doors. Will never go back to the Evans 4239-3 Washington rd. location in my life. Embarrassing and shocked. Awful. Thankful for local witnesses. Run.

Totally unprofessional here they might as well be closed basically sell you a phone and nothing else to be sure you have a easy transition from one phone to next knew very little information and they were wearing flip flops at work I’d never send anyone here they need a whole new crew here

Very prompt and helpful staff! Clean and welcoming. Dai answered all of my questions and helped me make up my mind! Thanks. 👍

Derico was super friendly and helpful and was super patient despite being outside in the heat and having a long line of people. They both wore masks and gloves when touching our devices.He got our problem solved and walked us through it with great news!

The staff was very friendly and helpful and made my purchase of my new phone very easy. Also you had the phone I really wanted on hand, Samsung fold 2. Yes its very expensive but I love it.

My family and I were helped by Courtney, a true customer service representative for AT&T. Courtney, established rapport, even while we all were masked, comparing apples to apples, making sure we got the bang for our buck. Understand, we’ve been with AT&at for over 25 years, and I was ready to go to another carrier, signal is not great in our neighborhood for Uverse or mobile devices. Courtney, valued is a long time customers and AT&T, should value her as a great associate.Antionette Brunson & FamilyU.S Army (Retired)Proudly Served

This is probably the best AT&T store front in the Augusta/Evans/Grovetown area. The staff is always really friendly and knowledgeable. They always have all the products in stock. We have never had an issue in this storefront.

Andrea was an absolute pleasure to work with. She worked around insurance, lines and plans in order to save us a good sum of money on upgrades. She was friendly, nice to talk to, and very helpful. If you come to this store, ask for her. I know I will.

I was “helped“ by a customer service representative named Greg. He laughed at my issue and told me that he couldn’t do anything about it in store and that I’d have to call to resolve my issue. He was extremely dismissive of all my questions and didn’t offer to call for me in the store to fix the issue immediately. I had to leave the store without a working phone to fix the issue on my own. I have been a customer of AT&T for years and have never had such poor assistance from anyone in this company.

Very informative and looks like a go for my daughter in law.

Went to buy a phone and no phones in display, reason : people touch them!! you can clean them. How in the world you want to sale phones if you don’t show them, can have them and show to people that is there to buy when requesting but probably to hard cause you will have to clean them !! To much work !! Better be there and do nothing all day.

Andrea was amazing. Customer service was on point. She was so knowledgeable and kind. 5 star recommendation!

I went to AT&T to buy a new phone. I was going to buy it by paying full price. They refused to sell it to me. They said I could only purchase the phone if I financed it. Is AT&T trying to return to a time went customers hated doing business with them?

Andrea was awesome. The older male representative was also very knowledgeable and friendly. A big difference from the past staff and experience

I went in to this store at about 7:35 P.M. on Saturday, 9 JUNE, with the intention of buying an iPhone 8 Plus out right. I am already an AT&T customer and simply wanted to upgrade one of my existing devices. Unbelievably, they refused to sell me the phone without putting it on a payment plan!! This is got to be one of the truly dumbest policies Ive ever seen. They suggested that I drive to the Apple Store in Augusta to make my purchase. Has AT&T lost its freaking mind?! For starters, why would I choose a payment plan when I can buy out right? Second, why would they inconvenience an EXISTING customer by asking them to drive another 10 or 11 miles further when they are already in the store? Lastly, what would prevent me from purchasing on their payment plan, then immediately pay off the device while Im there? None of these options make good business sense to me.The store manager even had the audacity to argue that AT&T loses money on every phone they sell! So, you are in business to lose money I asked? No, he replied, but we can at least make money by keeping customers subscribed for the duration of their payment plan. I asked him how much does AT&T make if I port all my lines back to Verizon?Terrible policy, awful customer service, too many choices out there to have to tolerate this ridiculousness. I called the District Manager from the parking lot to express my frustration -- as a paying customer having been turned away. To her credit, I believe she was genuinely concerned with my poor experience and stated that what I had been told was not AT&T policy. Wow. What happened to consistency in messaging, people?She offered to have me go back in the store, but I had already been told that the model/color I wanted was not in stock -- after they discovered I didnt want the payment plan. I decided to go home. The juice just wasnt worth the squeeze at this point.

Stay away at all costs. This business is the reason brick and mortar stores are falling by the wayside. Untrained and unprofessional. One star is really still too high. All I wanted to do was add a line to an existing account. Easily spent 30 hours of my personal time trying to fix their screw-up after they helped me out. Thanks AT&T!!!

Monday, October 8 I spoke with Greg. I feel Greg was unhelpful and dismissive. After being told my device doesnt have a SIMM card, I asked for a printed list of my phone calls. Greg told me he could not give a copy of my calls and told me that is old and you should read the app because AT&T cant tell you everything. He also told me I am responsible for backing up my phone when I was not told that when I purchased the device that I was looking to replace nor was told how to do backups. I dont know if Greg thought he was being helpful. He wasnt helpful at all. I know there are ways to get the phone log. The old ways are not always removed.I left the store very annoyed with Gregs lack of service. I called the toll free number and got useful information and a new device shipped.I think Greg needs retraining. It is not a good idea to tell a customer what she SHOULD do. Ive been a loyal customer with AT&T for years and this treatment is ridiculous and unacceptable. He offered nothing to assist me with retrieving my contacts.

Staff is super helpful. Easy to work with them. They are knowledgeable on their technology and implementations.

My wife and I went to this store today. We were pretty satisfied with the service that we received. Pretty please!!

We just went in and got my husband a new iPhone 6. Kristy helped us and was so kind and was very informative. She was genuinely interest in us and offered us cool add ons without pressuring us. If you go to this AT&T store ask for Kristy!!

Mid morning or mid afternoon is the best time for purchasing a phone. It takes a little while to do this, so this is the best time.

Terrible. I unfortunately had to go into the store a few times to resolve an issue. Each time, there was a long wait and the staff had a poor knowledge of products and service. After enough grief, I finally ended up calling corporate and they resolved things in 10 minutes. This store is pretty much useless, Id suggest going somewhere else.

Hands down, the worst customer service I have ever received with AT&T. Tried to upgrade my husbands phone TWICE. The first associate had no idea what she was talking about and the second associate (a few days later) was rude and very short with us, like we were bothering her by trying to spend a few hundred bucks in her store. We finally gave up and went to Apple. Now, its my turn to upgrade and I refuse to step foot in that store, even if everywhere else is sold out of the phone I want. If you want to go to an AT&T store, go to the one by the mall. Theyre so polite and genuinely helpful.

I got my Phone this Store and let me tell yeah if i was didnt need a phone quickly i would of not got it here. REPS dont know anything their knowledge of Phones is 0. Simply buying a phone you have to wait for more then an 1 hour. I went in to buy a phone for my wife after i already got my phone from them month before. 1 rep was there to help with customer and the so called manager of the place was signing people in but will not help them. why??I will advice people to stay away from that place. If you want tot information about a phone it will better of to get it from a person on the phone or a person on the chat system on att website then this store.

Store has always been neat and clean. Customer service has been great help.

If i could give half a star i would,Google for some stupid reason says you can pay the bill at Verizon, second thing is i thought i had enough time to make it to the REAL AT&T STORE, BUT GUESS EHAT, EVEN THE OPEN AND CLOSED HOURS ARE WRONG, THEY CLOSE AN HOUR EARLIER THAN POSTED ON THEIR WEBSITE. I AM BATTING 1000% WITH THE POOR PERFORMANCE SINCE I HAVE SIGNED A STUPID CONTRACT WITH THEM AND I CAN NOT WAIT UNTIL THE DAY IT IS OVER

I was not acknowledged when walking in, but finally was after waiting 10min. When someone finally decided to offer help I was pushed off to call customer service. What is the point of being a corporate store if you can’t help me!? This would not happen at Verizon, I guess I’ll be switching back.

Helpful. 40 mind no help had to leave

Tay Teeling was very helpful and worked very hard to get my service switched from straight talk.

DO NOT COME HERE.Waiting now for an over an hour to get a phone. If I didnt HAVE to get this done now, I wouldnt still be here. From watching the people in front of us. It takes about 1 hour to get your phone and have it turned on after they get to you, so make it 2 hours to buy a phone. DO NOT UNDER ANY CIRCUMSTANCES GO TO THIS LOCATION.

Go see Brandon at this store, great guy, truly knows what customer service means!

On June 16,2017 my husband and I came into the store to get new phones, after being with Verizon for More then 7 years. We both got Galaxy s 8+. And Two gear s watches. We also got direct tv. Now we spent over 4 hours in this store. We spent nearly three hundred dollars. We never received paperwork on the watches, however it was on our receipts. The rep never provided information on our order such as, 20 dollars a month per watch for a line access fee, didnt tell us about the 45.00 activation fee per watch.We went out of town to North Carolina that Monday. So two days later, we lost signal and drop calls. Mind you,we only had two bars in our home in North Augusta. So we were very disappointed in the service. So come Sunday when we got back from our trip we took them back. Canceled direct tv as well. Our bill was 225 dollars and we got back 45.00 from two phones, two watches, and setting up direct tv. They would not waive our restocking fee. Before going back to this store to return everything my husband called AT&T customer service and they stated that we would not need to pay the restocking fee due to us only having the equipment for 9 days. AT&T is absolutely horrible. I will never have AT&T as a carrier for anything I own. Nor will I refer my family or friends!

Really great AT&T store, the staff are very friendly and helpful. I went in to upgrade my wifes device and was done in 15 minutes. The Wrightsboro Rd store is alot slower.

We went there for a cell plan and the staff are amazing. AJ assisted us and he was great

The customer service was average but the knowledge of the staff was awful. I spoke with two different representatives and they provided false information regarding the changing of networks. I will not be returning!!

Courtni is the best very informative

Someone got a new phone! Knowledgeable and friendly staff.

I have mixed views about this store. The store manager, Will, and one of his sales consultant ignored my issues until the damages became irreversible. On the back end Kristy DAbruzzo along with the assistant manager, Grant, bent over backwards and assisted me for over 3 hours. Although the DirecTV deal is a pending disaster, the last leg of my customer service has been great!

Vert good customer service,Know what sue was

This store has the worst customer service I have ever experienced. All I can say is lies lies lies!

Always new staff. Wait time is ridiculous. There will be 3 employees helping 1 guest while a whole bunch of people are waiting. Weird. When its finally your turn, they assault you with their aggressive sales techniques, n try to get you to buy the most expensive phone they have. Every time Ive been here Ive walked out empty handed, confused, n frustrated.

Great serive!

Terrible store, they want to charge you restocking fee just to update your terms(monthly payment). Andrea was not knowledgeable and not very helpful at all.

Awesome staffing and professional accurate results

Great service!

Tay was an excellent advisor!

Repeatedly the worst customer service. It just doesn’t get any better. No help.

This store is AWESOME.

Understaffed, but the staff there are friendly.

No idea of how to manage people!Bring food, you’ll need it while waiting for assistance!

Employees were ready to assist me, friendly, and helped with what I came in for. A +

I have been to all three stores in Augusta and this is the worse one, I think all the employees need to see the Psychologist lol, because every time when I ask them question the get shocked and they keep steering at my face without answering my questions, I dont know who hired them

Bait & tackle shop. Stupid service; stupid managers; think Im stupid. The whole nine.

Helpful

Bought a tablet.

Time to pay the bill.

Friendly

Excellent attention 🎉🇵🇷P.R🇵🇷