I just spent about an hour of my life playing around on hold with the print center! Due to previous mess up at this location, I called to verify my online order would be ready at the promised time. The young lady who answered the phone at the print center continued to put me on hold for extreme amounts of time. About an hour & 18 calls later, A fine young man answered the phone and was able to verify my order in under one minute. Upon speaking with a manager, she giggled and claimed that this is normal when helping other customers. Im confused as to why one would even answer the phone if you arent going to help the customer youre speaking with?!

I like the store but the service is slowPlease bring in more staff. The location is great.

Limited selection of printer drums on hand when website said they had it. Needed to go to store to have them tell me they dont carry it after I called and confrimed

Always got what I need, and the best employee out. When I go to get a copy of my new books the staff is always friendly. I am so glad I made it my store. Thank You all Big Ron

LONG LINES! UNBELIEVABLY LONG!! But the personnel here are kind they just need to be fully staffed.

Never have what you want. AlwaysOut of stock.!!

I have never had a problem here. I love it and the printing service manager Ron is amazing. I had ordered a print job and lamination and unfortunately it wasnt done even though I got notification it was. Ron was very pleasant and did the job right away as I waited, he was extremely professional and nice. On a previous order I had on a different day, when I went to pick it up they couldnt find it because my name was not put on the sleeve it was in. Besides that no issues to report. Love the place, not too far from home and always has what I need.

The printer service is great. These customer service representatives are so pleasant. Thank you To BOTH GENTLEMEN THAT RUN THIS COUNTER. I will be back and I give it 5stars!

This Office Max at this particular location is the BEST!!!! Extremely clean and very organized and the ultimate customer support! I always felt very good and safe here. I can easily find things and it’s the best convenient store for educational supplies!

The agent who works the service center, is terrible at his job. He is to busy talking and not actually doing the job. Either they need to find him help or hire someone else all together

The young lady that helped us out was very nice. And very patient with us as it was last minute and we didnt have everything together. The service was quick once we got our stuff together.

Just went in for a few copies, but Ron back in the copying area was fantastic. In the short amount of time that we were in the store, he made us laugh in a way that definitely wasnt expected. He greeted us with a hearty welcome, asked if we needed any help, and wished us well as we left. One of the best customer service experiences Ive ever had. Thank you Ron!!!

Ronald dropped what he was doing to help me. I was in line about 30 seconds. I really appreciate a employee who cares about my time. GOOD JOB ! He is a credit to the organization.

Though the website said they had the copy paper that I was looking for in stock, when I got there, though the internal system said they had it in stock, they didnt. When the sales associate asked the manager through his in ear radio if I could have the price concession on a other brand of paper since I traveled a distance under the premises that it was in stock, he said no. I asked to speak to the manager myself, who after rechecking the inventory, allowed me to purchase another brand for the same price of the paper that wasnt in stock, the price went from $13.99 to $6.00. Essentially the manager ended up doing the right thing, had he not said told the sales associate NO the first time, I wouldve given 5 stars. Overall happy with my shopping experience. Just know now to call ahead to make sure items are in stock regardless of what the website states.

Some of the employees need to be fired like the light guy with the thinning curly hair. He was very rude and unhelpful like he didnt want to be at work and didnt want to be bothered. Im the customer and I should be able to ask if Im in the right line for online order pickups without being spoken to rudely.

Only came to this location cause i was in the area, Terrible and slow service ESPECIALLY PRINT CENTER who came up with an excuse not to give a certain amt of paper just so he wouldnt have to count them! Now i have to go to ANOTHER STORE to get more!

Rep not really knowledgeable about 564 ink. I needed the house shape big cartridge ink for my 5 cartridge photo smart printer. I wanted the HP brand ink. He did not know about that. He brought out an office depot brand which he was sure the larger cartridge.

There was so many employees behind the printing station doing nothing only one of them was handling customers and the customer line was so long. A lady with glasses using her cell while customers waiting to be helped, seriously I dont think that management should let their employees be on cell phones. On the other hand they should be multitasking to be efficient.

The staff is great but there is always a line!!! They need to hire more people!

The service was helpful, looking forward too a return visit. Keep up the good workThank you, Margaret Harrison

Great place, mostly able to find all i looked for. People honest and not in it for the money. They try their best to help.

Not always the best when you have to wait for service. But they do have good service, you just have to wait for it. Overall I keep going back because of the quality.

I dislike dealing with anyone other than Ron from this location. I sent an email requesting an order, they could not find it. Ron found it everything was good. Placed 2nd ordering using same email they have no record of it. I tried calling the location on hold for over 26 minutes. Needless to say I hung up. This is so irritating. Ron gets 5 stars. The others get 1.

Customer services is great as always and the store is easy to navigate and find what you need

Workers were helpful and friendly. Huge store which makes it harder to find exactly what your looking for. Not enough specific signs.

Large OfficeMax. Loaded with supplies. Organized and clean. Best one Ive been in.

Love the renovations. Found everything we were looking for. The sales were right on time...

Not the quickest copy and print shop but very helpful. The store seems to managed well. Great selection of office supplies.

This time it was a long wait just to pick up a prepaid order. But the staff was wonderful!

This place is charging prices as if they are the last place in the world to get office supplies. They want $5.00 for one ream of paper. And thats a sale. Ha! Not to mention its dark and untidy. I paid $13.49 for a three ring binder. They only get customers because they advertise a sale on popular item and busy moms like me just continue to get everything on the list even if its over priced. This is not the place for families on a budget or anyone who cares about being ripped off. Moms keep moving and look elsewhere.

Trying to get business cards. Day one the person doing the business cards was not there. Day two placing the order took forever and I paid said it would be ready at 7:00 pm. Day three no business cards said I didnt pay and I would have to come back tomorrow. Mind you no one called me. So here I am waiting for my business cards its been over 30 minutes. I asked to speak to a manager never did. If there was a negative rating I would give it. The service was HORRIBLE!!!!

Customer service and Attitude treatment are great and Satisfing. Find out for yourself. Thats all I can say.

Great customer service. They need more employees like the person at the copy service desk. Rare find.

Terrible. Just walked out. Two employees were talking and then left to take out the trash while the cashier ignored me while she took a phone call. I walked out and Ill never be back. Obviously there is no management, nor is there supervision or training of their incompetent employees. They just lost a customer FOREVER.

The only person I like working with is Ron from printing. Everyone else customer service skills are poor. If Ron isnt there I wont even come

If you looking for supplies great to go to. But the coustmer service is bad and you are going to print or fax the service is extremely slow. I shouldnt have to stand in line more than 20 min to get help they need to put more people in the printer department.

Service is trrrible and extremely slow. EXTREMELY SLOW. Low on products. Takes forever to get attended to and has bad selection of computers. Good selection of pens/pencils/coloring supplies and desks but that is it.

Printing Center workers moved with zero urgency. Ordered and paid online but my order was over 2 hours late. I had to stand there 20 minutes waiting for the machine to warm up. Wont be using that Office Max again.

Kenrick was a super nice employee here who helped us with some very specific and complicated paper needs. He knew his products good, which is rare in todays world, where many folks cant be bothered to do their job.The store is clean and has a good stock, Im not sure why folders are not all together in one place, theyre literally spread throughout every aisle, but thats not a big deal.

My experience was great, the staff understood what I was looking for and aided me to acquiring the items I needed

The staff was helpful and pleasant; however, the object that I ordered (and was told was in stock), was nowhere to be found. The manager took steps to rectify the situation.

Kia (CS Manager) and the other young lady in the printing department were really nice, honest and efficient !!!!

They could hire a few for quicker, faster service., but great selection of items and printing services.

Quick in quick out! They had what I needed, please stay open... dont close this store!

Maybe a 5 star after I c proof 4 print job.

I guess because the enployees crack a few jokes your supposed to be happy standing in line for over 30mins and still end up leaving because no one even acknowledge the fact that your even standing there! Dont go here unless you wanna hear a few corny jokes and no service...😤😤😲😕

The printing service is the worst

Customer service was hardly good. I wanted to know the price of a backpack, and so i asked an employee, and he told me it cost $40. After I bought it, i saw that they sold it to me for about $70. I then decided to go back inside and ask about this. The man I was speaking to started to discretely insinuate that I was lying. He kept saying that it was NOT $40. I then told him about the man who told us this and once he came, he was not interested in the conversation and did not care at all. There was also this other young man who was just standing and pacing around doing nothing and having no interest, and laughing and playing around with the other young man. The man I was speaking to, turned out being the manager. I then kept telling him that I will not allow for them to insinuate I was lying, because I am not. The manager then seemed annoyed and he just walked away trying to ignore me, and he shouted Go Home! I dont want to argue about a backpack I then became very annoyed at his ignorance and poor lack of thought. If he were the manager he should have helped me with the problem. I then set my daughter to record him. He was trying to walk away to make me shut up, and I just told him that saying Go Home is very rude and I wont tolerate his ignorance. If I had power over him, i would surely had fired him, and the other young men. They ALL lacked customer service. And as we left, my daughter told me, that she heard him say something extremely rude to the other young men. Saying it was stupid and something else. We left, and they didnt even help AT ALL.

Customer service is great when its ur turn not enough staff on hand durning prime time

GREAT PLACE FOR OFFICE SUPPLIES, COMPUTERS, SCHOOL SUPPLIES, AND MUCH MORE.

This place had just what I needed.

They need to hire enough people to serve the customers in a timely manner

Excellent friendly knowledgeable service. Highly recommend.

The people at the print shop were very customer friendly and actually had me laughing due to their good humor

The staff was very helpful with help for myself.

The service was excellent and superb.Wonderful workers and very helpful and smiling

The customer service rep. Was friendly and attentive.

Good service but often out of stock

They have a friendly staff BUT THEY ARE EXTREMELY SLOW WHEN IT COMES TO THE COPY & FAX CENTER IN THE REAR OF THE STORE !! This has always been a problem i was there today they had 4 peo pool le behind the. Counter & 2 people in line, & I still had a 28 min wait!! This is a constant problem with these folks smh. HORRIBLE SERVICE!!

The staff was extremely helpful and friendly.

Always in stock; great prices; clean store

Bad customer service and the store is never fully stocked. Management is also no help.

Dont order from the copy print center! Very slow service. I called to make sure my order of 50 copies that I had placed online would be ready by the evening, giving them several hours to print just 50 copies, and it wasnt. The only guy doing anything is Bill, the older AA gentleman, white hair (no name badge, probably for obvious reasons) has been on a computer for half an hour now. Awful service! No wonder this place is going out of business, your ONE job was to print 50 copies and you couldnt do that. I was just given a flash drive and told to use the self service machine. Seriously???

The store is huge. They have a lot and thier staff is very helpful.

Had what I needed but faulty android pay.

I have a poor experience every time I go in here. I only go there because theyre the least expensive place for my office needs, but their customer service is bad bad bad bad bad.

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Had a good experience,price match charmin tissue. Wish i could have price matched with a lowes item for softsoap.

Great customer service. Clean and tidy store.

I went for ink, for my printer and they didnt have the basic black XL and told me they dont carry it. Strange since the XL is the better value.

Avoid this location if at all possible..I waited over an hour for the associates to find a calculator for my son whos in 11th grade...no communication with the customers...employees standing around conversing while the checkout lines run down the aisles!!!!!....I WILL NEVER BE BACK..ONLINE SHOPPING FOR ME..EXCLUSIVELY!

Upon arrival at the service desk (for copying, etc., services), another customer was complaining that she had been waiting an hour for her services and complained about the two employees completing other jobs ahead of hers, causing her extended wait time. There was a very cavalier attitude about her complaint as the male employee asked if could he help me. I needed to get one set of papers spiral bound. It likely would take all of five minutes. I was told that since it was 2 minutes to closing (8:58 PM, and I arrived before this time) that I could not be helped and that I had to come back in the morning for my name to be placed on a list to be helped. I was told that this was due to the fact that the other employee was helping the other woman who complained, and she was the only one who knew how to spiral bind documents. I stated that I only had one item to be spiral bound. He replied that was the store policy. I went up front to the cashier and asked to see the manager only to find that the employee who had helped me at the service desk was the manager. I replied that explains the lack of customer service in the store. He stated that that was their policy. I replied that I had done my part by being in the store before closing. His very clever management retort was Whatever. Shop in the store only if customer service is not important to you.

The employee, that assisted me was very helpful.

Sorry to say that Customer Service is not the high point of this locaton.The only saving point is that Im the type of customer that doesnt need their printing services, so everything else is pretty much self serve for me. Plus I have a technical background.For the non-tech experienced shoppers out there, I would look online for what you need and see if it is available in store. If it is, write down the description and sku# and find it yourself. (cause thats what you will probably do anyway) If you cant find your item and are forced to ask for help and told they can order it for you, go home and order it yourself. You will be much happier! You wont have to deal with the personalitiies again and your items will come directly to you. Hope that helps!

Good prices limited stock at times.

Very friendly and the work is done beautifully

Quick fast friendly service.

Always knowledgeable and has what I need

The line was extremely long they only had 2 registers open. Found what I was looking for in 5 mins. It about 20 mins to checkout.

Great Variety & Nice Price!However, Only One Checkout Open...

Wont even answer the phone. & Theyre open -_-!

Its been so long since youve done basic maintenance that the lines for parking lot have faded away so nobody knows how or where to park.

The shopping was fine, Friendly staff, but the owners need to attend to the water hydration outside on the east wall the bolts are sticking out to far someone can get hurt on them.

Did not have printed toner I needed. There was no one available to assist me

I had an awful experience there is nothing self-service about their print and copy center, you will be in there for a minimum of 30 minutes to get any thing done. awful

Needed to pick up milage book, had lots of stuff on clearance.

Excellent service from Ron !

I normally avoid this location... Today I was reminded why. The checkout line is down the aisles on a Saturday morning with no holidays or special occasion occur. I will continue to drive 20 mins out of my way to avoid this location.

This location does not appear to have a lot of inventory. The prices are not competitive.

Dry customer service. Would it kill them to smile?

They had what I was looking for. So I did not need any help to find items

Needed to pick up an order that took 2 hours to place the day prior. Stood in line for 45 minutes while an employee attempted to print a job from an email for the customer ahead of me. All he kept saying was I gotta make a living too! HORRIBLE EXPERIENCE!!!!

Excellent customer service

Didnt have the quantity of items that I needed and the prices are higher than most.

Gentleman at the cash register was far from being one !

Not enough workers at the check out area this needs to change pronto

Long line always in printing department 1 worker for 10 people

Poor customer service until the manager stepped up and resolved the issue.

Rude. Just walked away and talked all ghetto.

They had some items I needed, and it is close to my house.