user
Blue Ridge Lumber Company
22-09 Rosalie St, Fair Lawn, NJ 07410, United States
Appearance
Blue Ridge Lumber Company
Comments
Yo
Review №1

Price is good, but some of sales person are not friendly. They said bring my car on wearhouse entrance for pick up. and I ended up relocate my car 3 times, he just shout on me, just not that location, when I moved my car, he just told not that location...

Ja
Review №2

Ordered TREX from them. They were able to get pieces from a few yards to get what I needed. A few pieces arrived dented and they were able to get me replacements the next day.

Ky
Review №3

I stopped by Blue Ridge Lumber today and was very happy with the service I received from Parker. He helped me pick out the right cedar boards to build a garden bed, he even cut them to size for me. I would highly recommend them for all of your lumber needs.

Ta
Review №4

Worst experience of my life. I tried to give NO stars but I had to give one in order for this to post! I will never use this company again and I strongly urge no one else too either. I am still waiting for parts of my order from early March 2020.I signed papers with my contractors on 2/28/2020. Work was supposed to begin the first week of March and last 2-4 weeks MAX....here we are August 4, 2020 and I still do not have everything ordered. First week of March my contractors took out the old windows to restructure the front and back for bay windows. While I waited for the windows they boarded the areas-it was only supposed to be another week or two for the windows to come in...yet that did not happen.Yes I understand the COVID backflow situation many companies are dealing with but please let me explain why I am so upset-first and foremost right about when COVID took Jersey by storm (about March 13, 2020) I told my contractors I changed my mind and wanted the grills built in my front windows. That day they called Blue Ridge who said they could do it for my two bedroom windows but the bay and the flankers were COMPLETE and could not have them done any longer. MY FAULT, I waited too long...EXCEPT the April 7 delivery as promised never happened. Blame COVID, ok.... I did not get my windows until the end of the last week of May (all windows BUT THE FLANKERS FOR EITHER BAY WINDOW). I had BOARDED UP AREAS and had to live this way through the stressful quarantine with no end in site because Parker (the slaesperson) had no idea what was going on. The bay windows went in finally but the flanker sections had to be boarded as we waited for them to finally appear. That took another 3 weeks for them to finally come in. I truly thought I was going to have a surprise and have the grills installed for the front flankers as I wanted for my troubles...but nope.My contractors kept saying how they called Parker and waited for a call back many times. Now the windows are in but I AM MISSING 3 SCREENS!!!!!!!!!! Fed up waiting as it is was the last week of July 2020 I called and spoke to Parker myself who stated there was only two screens that were damaged ( I explained it was 3 and I also heard my contractors call and speak with him the day we noticed three were missing clearly stating 3 screens were missing in front of me on speaker phone with Parker who stated he would have to look into it in -this was the first week of June 2020) Parker also stated to me when I called that the 2 screens he was aware of are in his warehouse-I told him to get them and call me back I will personally pick them up. It is August 4, 2020-and I am still waiting for a call back. New screens could have been ordered and delivered by now. I want my three screens NOW.

Ro
Review №5

Fast easy pull up pick up

Na
Review №6

This place needs to hire safer drivers. I was driving on 208 and one of their trucks was tailgating me. I put my signal on and merged into my exit lane. The driver of their company truck purposely tried to cut me off and nearly side swiped my car while I had my child in the car with Me! This is a bad representation for the company in my opinion. This happened in July 21, 2017 as 5:30 PM. Conviently no-one was at the store to take my complaint over the phone which is why I am posting it here. This place should consider driver safety courses for their employees.

Ch
Review №7

I went to Blue Ridge Lumber, because their prices were competitive, and I prefer to not got to the giant chain stores if I can help it. I was replacing my deck and was purchasing about 700 square feet of Trex Enhance decking, about $5000 worth of material. For the initial purchase I dealt with a salesman named John, he was very helpful and I thought that I had made a good choice of suppliers for building materials. When the delivery came, I was impressed, my driveway is narrow and curvy, and the retaining wall was about 6 inches higher than the fork lift could reach, the driver helped me unload every board by hand, he was great. Unfortunately this is where my positive experience ended. I had miscalculated the number of 20 boards I needed and had to order two more. It may have been just a coincidence, but now that I was only making a $120 order, the great service I had received when I was spending thousands of dollars was now nonexistent. John told me they had them in stock in their other yard and would have them transferred up, well, the boards they had were Trex Select, NOT Trex Enhance, something I did not notice until after I had picked up the boards and brought them home. So I loaded them back up and returned them, and asked them to order the correct ones. Somehow that order was not placed and John went on vacation. I was running up against my dead line and there was a gaping hole in my deck that was both unpleasant to look at and also created a safety hazard. So I had them make the order, again. They said it would be in in a couple days. A couple days came and went, I called, no John. The guy I spoke to said for some reason the order was placed with a different supplier that delivered on a different day. So now Im really running out of time and patience. I told them to cancel the order. I had been jerked around for too long, I was two weeks beyond when I needed to have the deck done, all because the people at Blue Ridge Lumber were either too incompetent or simply couldnt be bothered to put the same amount of effort into a $120 order as they put into a $5000 order. I called another lumber yard that was a little further away. They had the boards I needed delivered when they said they would be there, and treated as good or better than Blue Ridge had on my initial order. I wish that had been the end of my poor experience with Blue Ridge Lumber, alas, it was not. When placing my initial order, I bought an extra board or two of every length, because if there was a miscalculation or a bad cut, I didnt want to be stuck waiting on a board or two to be ordered. I asked John when placing the order if I would be able to return any unused boards at the completion of the project. He told me that it would be up to the distributor, but that it shouldnt be a problem. So today I called, I had 9 boards left over, about $400 worth of material, I was told that 1) the distributor would not be open until Monday so I would have to call back then and 2) there would likely be a 25-30% handling fee to return the boards. That last part, the 25-30% handling fee was never mentioned when I made my initial purchase and had clearly stated that I was buying extra with the express intent of returning any unused material. So in the end, Blue Ridge Lumber, and specifically the salesman John, cost me an added week to two weeks on my project and failed to mention that it would cost me likely $100 to make a $400 return. I will never use Blue Ridge Lumber again, nor would I recommend them to anyone, not even someone whom I did not like.

Kr
Review №8

Very good stuff. Easy to order.

Na
Review №9

Great place! Knowledgeable, very helpful staff. Huge inventory.

Information
22 Photos
9 Comments
3.6 Rating
  • Address:22-09 Rosalie St, Fair Lawn, NJ 07410, United States
  • Site:https://blueridgelumber.com/
  • Phone:+1 201-796-4500
Categories
  • Building materials supplier
  • Building materials store
  • Cabinet store
  • Door supplier
  • Hardware store
  • Lumber store
  • Molding supplier
  • Plywood supplier
  • Window supplier
  • Wood supplier
Working hours
  • Monday:7AM–4PM
  • Tuesday:7AM–4PM
  • Wednesday:7AM–4PM
  • Thursday:8AM–12PM
  • Friday:Closed
  • Saturday:7AM–4PM
  • Sunday:7AM–4PM
Similar organizations