Ive been going to Unique for years, about a decade, since I was in college. The staff is always so kind and helpful! Their knowledge is comforting because ya gurl dunno whats going on half the time! I get my equipment from them. I photograph weddings and have to have a good setup. Ive gotten new and used items from lenses to camera bodies from Unique. I definitely lean on them for their camera knowledge for making changes or upgrades. Ive rented from them countless times and the guy who does the rentals is the best. 😊 This is the only place I really trust with things so important!

I ordered just a small accessory pack for my Fuji 27 mm 2.8 from Barbara, and was treated very well from her.I think I found a new store I will be ordering from.Thanks Unique Photo.P. C.

Jay Sullivan answered all my MacBook computer questions & made the experience a smooth trip!Great place with everything, actually went in after making an appointment to have my MacBook Pro laptop checked out to learn how to connect it to an older Mac desktop monitor to use it as a big external monitor for when I’m editing at home on my laptop.

Ordered a back ordered item from them. It came weeks ahead of schedule. These guys are great and way more friendly than the competition. Will be making all of my purchases through them from here on out.

While trying to find (including B and H) what I thought was a rather useful and common Nikon part, I happened to come upon Unique Photo. Here-to-fore, I had never heard of them. The staff was helpful, but, more importantly, actually had the Nikon dot spot[ter]; nearly all others noted the item was discontinued, no longer available, or could be back-ordered with not estimated shipping date; and then there were those photography stores that did not even have this item on their web site. One prominent photo store had the item but their unhelpful or unresponsive customer / sales staff were just terrible. Additionally, I was made aware of other items on Unique Photos site that I never knew existed. Unique Photo will definitely be a site to visit in the future. Now, if they can just cut a deal with Synchrony Bank to provide a store-specific, sweet-deal credit card (like the other two major NYC photo stores), they would become more widely known.

I will never buy anything from unique photo ever again. I bought a used 180mm macro lens, already had the 100mm and the results were too similar to justify keeping it...called to return was told I had 2 days to return it ...hurried up and drove the 45min to get there. I was interrogated by the salesperson who didnt seem to like that I am returning the lens without it being broken. Then he proceeded to charge me 10% restocking fee...WHAT RESTOCKING?!?! HE PROCEEDED TO JUST PUT THE LENS BACK INTO THE DISPLAY CASE...these lenses arent cheap to begin with 10% is a good chunk of change. F this place, I wish I could give them a rating lower than zero

Ive found that unique photo has been quick to respond to my orders and are very friendly to the customers and getting the orders right. I like them better them amazon, alot better .

Bought here once but never ever again.I spent right at 7,600 on first order. In my order I had ordered two SB 700 speed lights, they shipped one and then claimed the other had to be shipped from another location but actually they forgot. I was told I would get a combined discount of about 400 but after they then claim it was only 100 discount but everything on invoice was listed at same original price as was quoted before asking for discount. Upper management at this place are criminal with their actions. I highly recommend no one to buy from this place.

Decently priced with a wide range of things. However, their film lab is not good. Ive used it twice now and both times, Ive only had half of my rolls developed properly. I think its ridiculous that Im paying $10-20 per roll to get developed and have them not come back. One time I paid about $20 get a disposable camera developed and they didnt even open the camera and returned it with no refund. With the scans that I do get back, there is so much dust and scratches on it that youre better off shipping it to an actual professional lab or scanning it at home.

Great staff. Helpful and knowledgeable. No reason to into NYC when there is such a great camera superstore right here in NJ

Its always a great trip here, buying cameras, film or even developing, everyone that works here is passionate about photography and are always very knowledgeable about anything they sell. The only reason for 5 stars is because 6 isnt an option.

Very knowledgeable and more than happy to answer the multitude of questions a new photographer like my self fires their way.

Buyer Beware! Recently I attempted to locate a particular model/color camera for my wifes birthday because who doesnt want to make their significant other happy? Well after hours of searching I finally found a store that showed this camera in stock: Unique Photo. I ordered the camera excited that I had finally found it! Fast forward 4 weeks and here I am, still with no camera. After many discussions with staff at Unique Photo I find out the product marketed in bright green text as IN STOCK is actually back ordered and the best I can get as to when it will arrive is we cannot say. Very unreliable, and a bit deceptive with very little follow through or effort to try and find a solution. I will never shop Unique Photo again.

Great Lens, Great service, Great Price, Super fast delivery....what else could you ask for?

Best customer service, Barbara is nice & helpful person .

They have very knowledgeable sales people. Quite helpful in choosing the right camera.

I came across this place though a Facebook Ad for a photo expo that was happening for three days from Dec 6th to 8th. More I went through the website, the more enticed I was to know more about the classes they were offering over a course of three days and the other photography related services. The classes were very cheap to start with and I enrolled myself to the portrait class by Bobby Lane and Lee Varis on December 8th.I got to the place on time and was surprised by the size of the building and the massive parking space they offered. As I entered the building, I was pleasantly surprised by the crowd that was in and the number of counters they had for every top brand from Canon, Nikon, Sony, Sigma, Panasonic and many more.The class started on time and was very informative. The best thing was that they additionally gave each participant a chip for $10 that you can use towards buying or renting anything from their shop for any later time. Since I’m a Canon user, I quickly zoomed through to their section and tried using a lot of different combo of lenses and bodies, which was great.They even offered free sensor cleaning and I submitted my camera for servicing. I’ve even got an email already that it’s ready for pickup and will give me one more chance to go to the shop again. I’m sure I’ll be getting here often in the future too ;)

This place doesn’t seem to have an urgency to please their customers. I rented a monitor from this place and the cable was faulty. I couldn’t call the same day, since they were closed at that time so I called 1st thing in the morning when they opened. After I spoke with someone, they stated they were going to call me back, but no one did. I was not around to return the monitor since I had to be at a shoot the entire day. I went back the next day to return it and told them about the issue and the guy at the desk said he remember calling yesterday. After he confirms that the cable was the issue, he said that he couldn’t do anything, since he was not the manager. He told me to wait 10-15 minutes for his manager, and after an hour of waiting, he comes back and says that the best he can do is give me 35% off the total price. I reminded him that I was NOT able to use the monitor at all and his response was that anything could have happened from the moment I walked out of the store, which NOTHING happened. Got home, opened it up and it didn’t work. Now, it’s only $70, but making me wait over an hour, then carelessly dismissing my issue and basically insinuating that I might of had caused the cable to malfunction, now they just lost a customer. Plus the manager didn’t even come out to talk to me, when he was the one that gave me the rental in the first place. Very poor customer service and respect for people’s time. It’s unfortunate to have had this bad experience at this store, but I guess it brings to light the way they really care about my business.

Staff always very friendly, helpful and professional. Never a a hassle.

Amazing assistance, knowledgeable staff. Awesome service.

Wow! I have been looking for a Nikon 50mm 1.2 Z lens since December. I found it at Unique Photo (Nobody else had it), called to confirm. They sent it to me the very next day! Perfect timing for an upcoming shoot this weekend.

Just terrible! (Waste of time & Money)I called earlier today to inquire about a lens (Canon 800mm f11) i was told they have it in stock, i asked sales person on the phone if its new and i was told its brand new direct from Canon.So, then i drive 2hrs in nasty rain to pick it up and find out it was someones returned with hair and dust allover it. Then they admit it was a return from someone.Instead of being polite and apologizing, sales person tells me nothing we can do for you. sales person also didnt care about safety, his mask was hanging below nose (Unique photo: look at the vide from 5/30 2:55-3:10pm, front register by the entrance)Would never buy anything form you guys again! Have some decency to return a call when issue was reported in the voicemail.

Three things that make this the best place to buy camera equipment:1. Price matching2. Patience & experience that saved me money3. A pleasurable experienceMost importantly I have no intentions of going anywhere else other than unique photo dealing with Sam you cant ask for a better sales experience.When you’re dealing with a knowledgeable person it saves time especially when you are in the photo industry and you need to get precisely what you need and not over invest in products that wont fit the bill. This is a great place!

I love this place! From the staff to the available stock, I always feel confident in making purchases there. Efrain, Zak, Brianna, and Louie are so wonderful to work with; they are patient, kind, professional and take the time to answer my questions. If you want the real camera store experience - definitely check out Unique!

Kareem is a best associate and very pleasant to deal

Stopped in and shopped previously and always a good experience. It’s such a nice store and great overall experience. Today was one of my more expensive times in there as I was upgrading my camera. Justin was outstanding, while I was fairly confident in what I wanted he made sure I explored all my options and wouldn’t have any buyers remorse. I will be sure to ask for Justin every time I walk in!

Friendly and experienced staff. Excellent and affordable education program, up to date with the latest technology. I attended an intermediate Sony Alpha mirrorless system class today and it was awesome. Field-tested instructor answered every question we had and revealed features we never knew existed.

I just completed an order to be shipped maybe an hour ago and already my order has been shipped. This is extremely impressive. I will make another post after I receive my order. I do not anticipate any problems, and again I am super impressed with Unique Photos methods of operation.

I was referred to Unique Photo by a good friend of mine. I needed two lenses fixed, a Canon 50mm 1.2L and a 24–105mm F4 L and Ill say that I am very pleased with the service and the turn around.

This morning I purchased a Nikon D850 that was priced on their website at $2496, I added to the cart and paid, to my surprise the price changed after I clicked the place order button to $2996. I called and asked and apparently they supposed to have a price adjustment that wasnt corrected and instead of honoring the priced asked on the website they actually changed the price on their website as I was placed on hold! Their answer wasis not even in stock we cant give it to you at that price, but we are still have the option to purchase it even though its not mentioned is backordered. Absolutely no help from customer support only to say it, yeah, you are right, I saw it on the website too! But no effort to make it right! I am not going to purchase from them again!

I went to Unique Photo in Fairfield, NJ, to possibly make a trade up on a lens. I didnt get as much for my trade as I would have liked, but I made the deal anyway. If you want great service, and great customer service this is the place for you. The sales representative was incredibly knowledgeable. I will most definitely return.

Picked up some film for an old kodak I just got. first time ever going here - awesome place. will definitely be back!

Do not shop here. I bought a used camera in condition good brought it home and the dial disc had fallen off somewhere in transit and the grip of it was actually melting off like it was glued back together with some cheap glue. If you try to take the grip of your camera off, its very secure on there so its obvious this camera was glued back together unprofessionally. I returned it and at first it seemed great that they were willing to stand behind their product/customer. However, they never gave me my money back. I called 2 weeks later and they said it processed on their end but I spoke to my bank and the money went back into my bank account. They said theyd look into it and get back to me. I asked when and the guy said uhh tomorrow. And guess what? They never did. Its been almost a month since I returned this damn thing and I had to file a dispute with my bank.

I purchase all my business equipments here. They always advise me to purchase the right gear while teaching my and my employees how to properly use it. I couldn’t ask for a more professional and helpful establishment.

Great store for everything photography and videography related.

Ordering was easy and delivery was fast, but you sent the wrong item!I ordered black ink cartridge and you sent colored ink cartridge.

They shipped my package UPS. UPS lost my package. i can not get any response from UPS or Unique Photo.

Edited on 06/15/2020 from one star to five.I was contacted by Scott Kearns at Unique Photo and he reminded me why I used to love this place so much. He was very kind and took the time to fully investigate my experience. He apologized and assured me that it was a one off experience and the values of Unique Photo have no changed. I am so appreciative that he took the time to reach out to me at all. They value customer feedback and I’m truly grateful to have been able to update this review with good news!Original post:Unfortunately they are selling items they don’t have and being childish and disrespectful when you ask for a refund. In a time where respect is the absolute minimum one could ask from another human, the staff showed that they don’t care to show their kindness to paying customers. I was a customer there for years and used to travel to go to the Camera Show every year. I was beyond hurt and disappointed to find they changed, their ethics plummeted, and their attitudes are awful. I wouldn’t recommend them to my enemies. Be nicer to strangers, guys.

Ive ordered from Unique several times to keep my photo printer supplied with paper and ink. My order has always been processed and delivered very quickly with no issues. This keeps my scrap-booking wife very happy!

Was shipped expired film, but customer service handled it appropriately after bringing it to their attention.

Unique Photo has been a go-to for photo gear for me for years. Always knowledgeable and stocked with goodies.

Great guys, I messed up on my end with not returning part of equipment they did not crucify me. Overall great customer service and very respectable.

I came to Unique Photo not for any camera or photo needs but because they are authorized by Apple to help with Apply Products. I brought my laptop in thinking it came to its end. Kareem H was the gentleman who helped me. Shipped my computer overnight and gave me an abundance of information. I would never go to anywhere else BUT an Apple store for any form of Apple needs. It just so happened Unique Photo was closer to my home other than any Apple store. I am so happy I came here. I felt as if my best interest and the best interest of my laptop was taken into consideration. I never got this at an Apple store. Yes they are nice and friendly but they are loyal to Apple not the customer. To sum up just get here and if you can see Kareem. Great job.

Give Sam a raise. He has to inder my problems.

Great equipment selection

I ordered a camera and telephoto lens from Unique Photo. I paid for 1 day expedited shipping. They called to verify my payment details. They informed me that all was verified and let me know that the order would be shipped that day. It never was. Instead, they cancelled the order without informing me. When I followed up with their online chat customer support they refused to give me any reason why the order was cancelled and would not inform me who I could speak to about it. I followed up with an email and have not heard back from them. I had the choice between them and Amazon. The price was similar (but Amazon had no extra shipping fee). But, I wanted to give a company besides Amazon my business. Unfortunately, I should have chosen Amazon.

Great costumer serviceSale rep was very helpful

Very reliable place for anyone looking for analog photography needs and products. Obviously, they are great with digital as well, but for anyone that needs analog products its a great place being that brick and mortar shops for analog demand are dying.

Great people that are both knowledgeable and friendly. I am also glad they are very patient with me.

Great prices and good quality. I highly recommend!

Great price and speed of shipment.

Great customer service

I always have a great experience at Unique. Especially in the rental department being that I am there almost every other week. Steve in rentals has been a tremendous help since Ive started shopping at unique. Hes super informative, very knowledgeable about the equipment and has exceptional customer service. My go to guy of the rental dept. The printing department has been great as well.

Great store to shop in members are very knowledgeable

Sale person was very knowledgeable and helpful

Just went there to pick up a new drone, I was able to walk into a showroom so clean even Howie Long would feel safe. I picked up my order from the counter where the always friendly staff stood behind plexiglass shielding like they’re filming an episode of myth busters. That was a few days ago and I’m happy to report I’m still free of the rona, no cough, no fever, perfectly safe place to do business.

Grest experience very helpful staff!

I ordered a printer from this store over a month ago, their website said the printer was in stock, so I paid for expedited shipping. Almost two weeks passed and my order still hadn’t shipped, so I messaged them asking where my printer was. They informed me the printer was on backorder, which would have been really helpful to know prior to placing my order, or even after my payment went through. Instead I had to go out of my way to find information that should have been freely given. They said the order should ship with the next batch of printers they received, but they didn’t know when that was. I checked back in a week later and they said, yes, they got printers, but not enough to fill my order. I have been checking back in weekly since placing the order and every time they can tell me nothing about when my printer will ship. Sometimes it’s “oh we don’t know” others it’s “it should ship in a week!”. It’s been over a month and it still hasn’t shipped and I’m still getting unhelpful responses. I wanted to support a local business over buying from amazon, but I’m regretting that decision. I will not be ordering from them again.

I walked into Unique Photo today, not expecting to make a purchase. I was greeted by Jessica who was not only personable, but also extremely knowledgeable and helpful. I told her what I was looking for (a beginner camera for my teenage daughter) and she helped me find a great camera, at a great price. She walked me through the features of the camera, explained what other accessories I might be interested in (in the future) but didnt try to sell me more than what I needed. I felt so comfortable with the camera that she showed me that I ended up making the purchase. I will definitely be back, and I will recommend this store to anyone who is looking for a camera.

Worst Customer Services. Placed an order and immediately contacted them to change the shipping address. They acknowledged my message but said they wouldnt make any modifications and proceeded to sen the package to the wrong address. Never again.

I have purchased Panasonic S1 with lens, and the deal was open box. At that time, I have never heard of Unique Photo so I was a little bit worried. However, the camera was shipped prompt and in a great condition, w/o sign of any use! So far, all of its features works great and it included every accessory. I am very satisfied. I hope I would purchase something more from Unique Photo, if my wife allows me to spend money!

Today I had to run to Unique to get some paper for a specific printer and when I got there there was a whole show going on. People w cameras everywhere, staff everywhere... a typical show atmosphere. Although they were very busy, I was in and out with my paper thanks to the most proficient staff you get in a place like this. Thank you.

We visited for taking passport photo for our family. Karen P of photo lab was fantastic in helping. She has great patience takes good care of customers.

Very helpful. Answered my questions clearly and precisely. No pressure to buy, but I will buy from them.

Go literally anywhere else, unless you like being overcharged and/or sold the wrong equipment.

The classes with Michael have been great! Time flies when he teaches. He is engaging, enthusiastic and knowledgeable. Efraim in the retail area was very helpful with questions I had today. Chris was helpful in a phone call recently as well. Ill definitely be back!

Revisited:Placed an order & it was seen in stock in the website, order was processed & shipped & unfortunately after i got the package there were wrong items sent in it. Contacted their support team & a full refund was sent back to me immediately. Though was unable to reorder the same product again immediately because it wasnt listed in their site again, but was lucky enough that the same product was listed again in 2 days after contacting the UniquePhoto team. I totally understand sometimes wrong products are sent to customer unintentionally but after having conversations over email with their team i really understood that UniquePhoto is a family owned business & they take care of this company very personally & my issue was resolved as they take feedback very seriously. My order should be delivered by tomorrow & very much excited to see the camera & lens in my hands. Thank you so much Scott for taking my feedback personally & fixing the issue. Appreciate you & your company so much, who take feedback very seriously & help win your customers heart & trust again. Unique Photo will be in my default list of buying any photo gears going forward.

The service I received was excellent. The girl was very helpful and did not pressure me into anything I didnt need. I will be definitely be going back for future products and classes.

Love Unique! They are always happy to help. I have been renting practically bi-weekly from them the past summer while I switch my gear over. I havent had any problems and the questions I have had were answered immediately and clearly. One time I had an issue with an online rental and the employee stayed on the phone with me while we sorted out the error. They also started to know who I was after my second visit and that goes far. The place I go to get my coffee every morning doesnt even seem to know me and I call them by name. So, a nice Hello, how are you this morning? Where are you headed to today? How was last weekend? Everything worked out fine? goes a long way in my book.See you soon Unique

Just wanted to say Thank you, for placing a $39 service charge on a defective body camera that I returned. Saying I kept the AC adapter and Lanyard. No way I can prove those items were in the box when I returned them, but enjoy the $39 and please donate the entire amount to a worthy charity.Improve by not calling me a thief over a 50 cent lanyard and a adapter that is available at any thrift store for 10 cents.

Dropping $3000 on a camera body is no small decision. After shopping around for the best price, I ended up bringing my business to Unique. Not because they were the least expensive for the used camera, but because they were the most helpful and trustworthy. I worked with Ryan Horowitz who was patient and knowledgeable. Furthermore, when I noticed an issue with the camera’s charger a couple weeks later, he remembered me and quickly shipped me out a new one. Unique has a forever customer and I hope to but all my G Master lenses from my new favorite camera store!

I love this place and the service is always stellar. I went back today and bought a camera from Julianne. She spent a great deal of time with me the other day and again today. She explained everything in great detail and helped me choose the camera that was right for me. You really feel like a valued customer when you shop here. Thanks for all your help and especially your patience!

I called to confirm the lens I wanted was in stock. I told him that they were the only store with the lens and I was really surprised. He then assured me that the lens was in stock and I would have it within 2 days. I said I wasn’t going to buy it unless I had it in 2 days bc I have a wedding to shoot in 3. Not only did the lens not arrive but I was never informed that the lens went on back order. I’m guessing it was already on back order and they bait and switch me into buying it hoping I would wait. Now I have to wait 5 days for a refund. For that I’m giving you a one star.

John was super helpful! Very friendly and cool to talk to. Very fair trade in prices and everyone eas eager to help us even though we werent spending much.

So here is there exact wording off of their FAQ section of the website:Q: How can I tell if an item is in stock?A: The availability of an item will be on its product page. The status will be on the left hand side of the item in green font right above the price.Q: What if an item I ordered is backordered?A: If the item you ordered is on backorder you will receive an email from us within 24 business hours. We will provide you with an estimated arrival time and you can decide if you would like to wait for the item or cancel it.Neither of these two things are true in my case. The item I looked to purchase stated it was in stock. In fact they put a hold on my credit card even though they didnt have the product.And secondly, I never received one email in the entire month I waited about the product being backordered. I had to reach out to them to hear it was on back order and then a few weeks later to find out it was still on back order.I would never deal with this company again. They blamed Nikon and the pandemic in two seperate live chats. Not once did they offer an apology for not staying in touch with me! Look in the mirror!

Needed a new point and shoot camera. Told customer service what I was looking for (something pretty indestructible, compact, etc). They were extremely helpful, sent me a list of possible options, and gave honest opinions about which one was the best value. Shipped that day. EXCELLENT overall experience! Also, their website is awesome with tons of info. Highly recommended for anything from photo classes to expert opinions. Thanks, Unique!

After placing several orders with Unique. Ive found them to be one of the good guys in a field of many bad shops around me. Their online sales are completely spot on and extremely helpful. They even went above and beyond when I changed my mind about a purchase the previous night and had my new gear shipped out to me that morning via UPS. Everything is packaged well so thats another plus as others just throw a box in a box. Thanks again for another great transaction.Update 06/06/18 If I could give them another 5 stars I would. Between Dave and Barbaras wonderful customer service what more can a shopper ask for. They back everything sold and shipped from their business. Rare to find a store that will do that these days. Long live Unique Photo and their staff.

I recently bought a brand new Nikon Nikkor 35mm ZS F/1.8 lens from Unique Photo from one of their Ebay listings. The sent me my new lens in a box with no cushioning to protect my purchase. When I left negative feedback on their Ebay seller rating, they violated Ebay rules and tried to leave me negative feedback as a buyer. This is how this company treats its customers. Do business with these folks at your own peril because they trade in revenge.

Great place to get photo gear in a clean and no pressure environment. You can test any camera of lens and the sales staff will not push you to spend money. They are interested in helping you get what you want and like. Their classes are great too.

A joke of a store. I called to see if they had a d-tap battery charger in stock. The expert who answered the phone asked about the voltage I needed. I said it should be a simple charger for a 12v d-tap battery. The expert said since the voltage from a wall outlet is 120, perhaps 220 depending on whether or not its installed in my house, but its usually 120 volts, so a 12v charger wouldnt work. All I can say is, OMG.

Julianne Karr Is simply amazing.. she is always super helpful and kind. Customer service is what really matters at the end of the Day and That’s what brings money to any Business.. for That I think she deserve a great medal for being the best employee of at this place.. bravo Julianne

I purchased a drone from Unique last year around Christmas and they were great to work with. The customer service has always impressed me and I was glad to have them to work with after my girlfriend crashed it about a month ago. Even though it had nothing to do with the drone, they helped me with the repair and got me back flying in no time. I would definitely shop here again.

Great place! Always so helpful. They helped repair a tripod plate that I didnt even buy there and when I asked how much I owe them they said nothing just come back! I certainly will.

Excellent shopping experience, every time. I am a person, not just an account number. Unique has everything I could want. Pricing is competitive with the market. Unique is also very active in sponsoring training, both in & outside of their store. This is FULL SERVICE! A+

Second time in a row that I called ahead and was told one thing and when I arrived I was told something completely different. Last time it had to do with a tripod I was purchasing and this time I called ahead about a camera repair and the person on the phone went over the entire process. They even told me it would take longer than normal due to the COVID situation. When I arrived to drop it off, I was told they are not taking ANY repairs in at this time. Frustrating !!

Ordered a camera through UniquePhoto. I got the order number and shipping confirmation. UniquePhoto shipped the item but before it reaches me they revoked the item. When I inquired UniquePhoto said it is because of bad address the shipping agency sent the item back to shipper. Later when I check with shipping service with tracking #, it is because of sender request the item returning to the origin place. After all UniquePhoto said they will send it back once they receive item. But UniquePhoto cheated/lied at me. I have been waiting and checking with then almost every day but after a week they flipped their word and never send the item to me. One of the worst online shopping experience.

Came in for an appraisal for a lens. Got a super lowball offer and to make matters worse they removed my $25 Hoya UV filter and never put it back. When I got home I noticed that it was missing when I went to move it from my small bag to my large bag. I called right away and they told me that they didn’t find any filters and I must have misplaced it. I literally watched the rep take it off and they were appraising that and another lens. I wandered around and when I came back they were done and had already capped my lens. Their suggestion was come back in so they could sell me one. Yeah nice try you won’t be selling me anything ever again. I’ve spent at least 10k in the past but you’ve lost me as a customer over $25 just for being sketchy.

Purchased a camera online, only hours after it went on sale. It was labeled as in stock. I used a coupon code for it too. I received an order confirmation email. As it was after hours on a Sunday, I did not expect the camera to ship until the next day. When I did not receive a shipping confirmation by the afternoon of Monday, I used the chat feature on their website to ask the status of my order. I was told that everything was in order, and that they just needed to confirm my mailing address and phone number. I thought that somewhat strange, that I had to reach out for that to happen, but I confirmed it and was promised the camera would be shipped that day or the next.On Wednesday, when I had not received any word from unique photo, I emailed them to ask the status of my shipment again. I received an email back stating that the order was cancelled. I immediately began a chat again with a Paul asking if this was true, and to have the order reinstated. I was told that the order was cancelled. I asked if it could be reinstated and I was told by Paul that there were no more cameras and that it was not even back ordered. Inventory mistake on a web store? I asked why I had to contact them to find this all out and got no response. A courtesy email would have been nice. As, by this time in the week, most other retailers had sold out and had I known unique photo was out, I would have bought somewhere else. Given I contacted them Monday and was not informed lead me to believe that they new in advance they had more orders then cameras and, instead of delivering them to those who ordered first, they passed over those who used a small coupon and gave the few cameras to those who paid full price. Very shady.I was told there was no back order. They said they would contact me if they ever got them in again, but had no idea when that would be, and that they would only honor their earlier price through the end of the month.I wont shop there again, even if they have a great coupon code or sale. They arent honest brokers.

Great place

From the very first time I went to Unique Photo the experience has always been top notch! Everyone at Unique is very knowledgeable and very helpful! Unlike the other camera store in this general area, the staff at Unique do not ever talk down to anyone! I honestly can not say enough positive things about my many experiences at Unique Photo! I will always continue to bring my photography needs to such an outstanding camera superstore!

Awful experience! I ordered a canvas enlargement that was for a wedding gift. Originally told me it would take a couple of days. Then their machine broke down and couldn’t give me the canvas when they had originally stated. Extremely unapologetic about the whole situation sandra had told me I had to wait an additional week. That if they didn’t repair their machine they would send it out to another shop and make sure I would receive my order. The whole week passes and no one ever reached out to me. At this point I couldn’t give the canvas as the gift as I wanted. I had to reach out to them again because they did, and when I speak to the staff no one knew anything about my situation. So I spoke to a manager this time and explained the whole situation and he said he would reach out to me a couple of days later. Of course, he never did. I had to reach out to them again and when I finally did he told me they were getting another machine and to either wait or cancel my order. (Great customer service huh?) I waited another week. This is already 5 weeks after I first placed the order. And again, no one reaches out to me, I call at 10am and Sandra again tells me that she has no idea about anything that’s happening and tells me that someone will call me. No one does. By 5pm I call them and tells me that they are having a delay with the machine again, that someone should’ve called me. Wow! So I ended up cancelling the whole order. Worst place to go. They might have good classes but stay away from ever printing anything here. They have the worst customer service.

I dropped my canon 24-70 today and the filter got all shattered. I went to the Unique Photo and the gentleman Korl at the repair department fixed it flawlessly with zero damage. It is very hard to fix as it got the B+W filter on it, so I know it is very hard. The best service I ever had! Thank you so much to save my baby!

Ordered a printer in May and they repeatedly said they would ship it. Now that its October they have canceled my order and the printer shows in-stock for twice the amount on their website. Hopefully the Attorney General investigates this company for price gouging during a declared emergency.

I have been coming to this establishment for years when there were or little warehouse and love how they have expand and build throughout the years and respected the location and The Business but unfortunately after today I have about two maybe three more purchases and I will not be going to the store ever not that it matters to them sorry to say they lost me as a customer. Ive been spending money at this establishment since about 2008 2009 I believe

Unique photo has a knowledgeable and caring staff, whos professionalism has earned my long term loyalty. Unique isnt just a retail outlet, it supports the creative lifestyle. They offer classes and excursions through local environmental groups and businesses to offer their clients unique opportunities to practice their craft (photo video etc ). They cater to the amateur and every skill level all the way through to the professional. They even bring in professionals from around the country to provide opportunities to learn a wide range of skills from practioners. They also provide global excursions. Just about the only thing that they dont offer is studio rentals (to the best of my knowledge ). I look forward to each of their semiannual expos since they are fantastic. I continue to buy and rent camera gear from them as well as take their classes, workshops and excursions. Beyond that I use their fantastic lab for prints.

LYING AND PRICE GOUGINGFuji quit making FP100c film a couple years ago. I had ordered from Unique Photo last fall and had a good experience. I knew the film was coming to an end, so I called in January to see what the expiration date was on the film that they had in stock. The guy I spoke with said it expired in February. He didnt say anything about anything with a later expiration date, even when I asked. Since my busy season wouldnt be starting until the spring, I ordered from Amazon that had an expiration of August & September. A few weeks ago, I was contacted by Rich Kelley asking if I wanted to buy. He sent me a written quote of $28/box for 18 boxes. I had to wait for some $$ to come in and told him I would purchase the next Monday. When he called me to get my order, the price had jumped to $31/box. I didnt order any. Luckily, my aura camera comes in digital.

I recently purchased a Go Pro camera from Unique Photo on Amazon as a birthday present for my husband. It stated it was in like new condition. When he opened it for his birthday we found it was not like new. The box was damaged, the power cord was missing, the previous owner of the camera left his SD card in it with all of his photos and video still loaded, and the Go Pro was broken!! Unique Photo refused to accept a return and they stated that I should pursue fixing the camera via the Go Pro warranty. How is this my responsibility?! Do not buy from Unique Photo, they are frauds selling broken, incomplete cameras to innocent customers. Terrible customer service and products. Terrible business practices.

I rented a camera and lense for my sons swim meet and Unique Photo directed me for all my camera needs and hit it out of the park. I cant wait to take classes and learn more about photography:))

Pros: Amazing staff—qualified, attentive, professional and detail oriented. Brian Roy and Emily especially. I’ve had photos Emily printed for a show complimented for their outstanding quality by a gallery framer with decades of experience. I won’t let anyone else print my work. She deserves a raise.Cons: the technology they’re forced to work with is painfully slow. 20 minutes for a few photos to open was frustrating, and repeated tech delays were the only downside of working with Unique Photo to produce my show. They desperately need to upgrade their computers and software.

Its the companys team members that make Unique Photo truly Unique. All of the people here I had the experience of working with were incredible, especially Daniel Ryoo. He listened to my project, gave me a detailed list of options, and walked me through the purchasing decision. Very impressed. Keep up the great work!