Never could put in an expensive stereo in my daughters car so that it wouldnt drain her battery & leave her stranded. They tried to fix it 3 times & their service department never could fix the problem on the stereo that they installed. Very slow at rescheduling appointments to fix it!!! It still drains the battery if you use the stereo!!!

Dont waste your time with these guys unless you are willing to tell them exactly what they want to hear and have A TON for a down payment. They kept giving me the run around on a couple vehicles I wanted to look at and then after dropping contact regarding one of them for an entire week finally messaged to tell me it had been sold and sent me a list of options which I promptly ignored. My time is worth more than that and Ill use a different dealer in the future.RESPONSE TO BUSINESS:Of course Im not in your database. I never bought anything from you. As stated why waste my time as it was obvious you didnt want my business.

Would definitely do business with these guys again nice place Dre was awesome good car at fair price. Oil changed washed full tank thanks fellas 👍 👌 👏

Hands down best customer service!! Garrett, Kennedy & Clay are amazing at taking care of matters!! I couldn’t of asked for better treatment. Absolutely love my car!

Horrible dealership. Called ahead. Said they were negotiable on the price. No car fax. Car had been hit in 2 areas previously ( can tell it had been repainted ). Went UP on the price. Awful people. Do not get taken.

In all honesty, my business was through Lou Fusz - Metro East by way of Fiat. The salesman was extremely patient and willing to figure out various ways to make me enjoy the car shipping experience. I was pleasantly surprised to be honest.

I stopped by to check out a vehicle a couple of weeks ago and my experience couldn’t have been better. All the staff were extremely courteous and patient with me, even though I arrived after work which was about half an hour before they closed. They didn’t pressure me with the sale and made the transaction go smoothly and painlessly, and our family couldn’t be happier sign our new car! Thanks so much!!

Traded my car in Oct 2020 and just received a Court Summons for that Vehicle for parking in a handicap spot Mar 2021. The car was traded in at a different Lou Fusz but was sold from the Metro East Location. Now I have to waste my time to clear my name.

Customer service was good and professional 🙂

I recently had an issue with another dealer so I was skeptical about trying again but am so glad I contacted Lou Fusz in Fairview Heights. Taby called me within minutes of my application to go over any questions I had. I informed her of my recent situation with the other dealer and she stated she knew who she would have help me. Clay, the finance manager, found me a loan for the perfect car within a couple hours. I went to the dealer the next morning and drove away in my new car within a hour. I highly recommend Taby and Clay to anyone who is in the market for a new/used vehicle. They went above and beyond for me, as I’m sure they do all of their customers.

DO NOT BUY A CAR FROM HERE UNLESS U ARE WILLING TO BE SHELLING OUT ALL OF YOUR MONEY ON REPAIRS. I PURCHASED A 2020 Chevrolet Silverado on 9/11/20. My title didnt come until over a after the 30 day temp tags expired. I had to fix 4 recalls & PAY for an alignment within 2 months of actually driving the truck. Then yesterday on my birthday going to lunch with friends & family my check engine light comes on. So that was cancelled & I drove to the dealership in St. Peters where they did NOT check my truck but DID schedule me a $150 diagnostics appointment & depending on the problem may or may NOT be covered under warranty so basically Im going to be out $150 plus whatever is wrong with the truck. Did I mention Ive only had the truck a few months?? I bought a lemon from here. 😣

Found a new car here. Process was painless

I wouldve put one star but the GM was very helpful to me. His communication and understanding was highly appreciated!However, the sales manager, was absolutely awful in communicating with me about my issue with the truck I had purchased. If he had just called me back when he said he would, it may have been a different outcome. He was rude to me on the phone the time I did talk to him about the issue.I had to call the GM three times and bother his busy work life and explain that Im trying to get a hold of the sales manager to touch base with him.The GM understands customer satisfaction and concerns with great professionalism!

Bought a nice car, fantastic price, warranty, and GAP insurance, and fantastic people to work with. Why go anywhere else?

Great assistance & follow up by Mr. Salvador

Friendly, helpful staff. Neat cars!

Very friendly staff. Bought a used 2013 prius thre a few weeks back and Im definitely loving it.

Great experience! Very friendly staff and had the car I was intrested in all ready to go when I arrived. Highly recommend co ming here for your cars needs

We had a great transaction and experience with Christine.

Sold me a car with 38k miles and no issues until they replace the factory radio with an aftermarket. Battery has been dying and having to be jumped and battery replaced several times ever since. Multiple attempts to fix with whoever their sound people are that obviously have no idea what they are doing. Havent been able to reach anyone by phone or text for months. Paying $377/month for a car that they caused to be undependable and will not make right.

The service departments customer service is exceptional, above and beyond my high expectations. Answered questions thoroughly and made sure my vehicle was running its best. 5 stars.I hope I never need to interact with the sales department again. I compare my experience to a lemon lot. Remotes for the vehicle didnt work and they sold me a car without a clean title. I paid cash and took me 4 months for them to correct it. Never again. 1 star is too high.

We drove all the way out there from South Jefferson county to look at a vehicle and it wasnt what we were expecting it was dirty it had previous bad experiences in its poor little life and we left there unsatisfied. The sales lady seemed to be a nice lady though so Im not going to give them too bad of a rating I just dont think Id go all the way out there again.

The sell mans or not pushy let you make your own decision about buying a car

Buying process was smooth and staff were great. Not pushy or pressuring, staff gave me space and let me fully inspect the car I was buying.To add to this, the engine failed a couple weeks later. It wasnt my fault or the dealers fault. They covered and supported me through the process of replacing the engine. It was done under warranty and was a quick process, my car is now back on the road.Thanks all involved.

I took my car there they have alot of cars to choose from and they take good care of them

Great customer service. See Clay and CDV for the best new Alfa and Fiats or trade in.

I was looking for a car for my daughter and after searching all day long, I stopped by the dealership on my way home. I had a certain amount I wanted to spend and found the perfect car. They treated me like royalty. They even put a large bow on the car when I took my daughter to pick it up as it was a surprise for her. These people are great!

Do not buy from this dealership. I purchased a car in December with gear issues. I’ve been emailing the salesman since the 14 of February. NO REPLY. When he was trying to get rid of the Jeep he replied in seconds. Do yourself a favor and stay away fromThis dealership. The customer service is horrible fromManagement on down. We work hard for our money. Poor customer service is unacceptable.

This dealership is impressive! I live over 400 miles away so my communication was limited to email, and text only. Bryan Anderson did a fantastic job in quickly responding to all of my inquiries. He was very courteous on the phone and very professional. He also took the time to send me four different videos that were very informative, and I have to admit that I have never had that happen before. I didnt buy a car from them simply because my interest in the car changed, but I took the time to write this review because of how impressed I was in my encounter with this business.

Keith Rice was AMAZING!!!! No pressure to sell me something I didnt want. He went above and beyond to make sure I got exactly what I wanted. Finance was quick and easy also, the whole process from start to finish was the best experience Ive ever had buying a car. I will defiantly recommend Fusz and Keith to everyone I know! Love my Fusion, my Fusz team and my Fusz family!

Made an appointment for my first service and ECM software recall updates for My 18 Giulia. Appointment was scheduled sooner than I expected. Roy Bode in Service was fantastic. Polite, professional and very accommodating. Service and customer care exceeded my expectations. This Alfa Dealer is definitely better than the other dealer in the area. Will be back!

I like going there good customer service and they get you in and out👍

They will promise the moon till you get in there. They will blow up your phone, email... they advertise we will finance everyone. False hope I guess. But I hate being led on. I told them to call wait I had some things to take care of. But nooooo. Oh it will be alright, we need to put this through by ( this date) smh... I have never been made to feel so terribly bad about my existence in my life. They sure did a GREAT JOB at doing that.

I purchased a 2009 Camry from Lou Fusz on 1/4/18. It only had 96k miles on it, I came to Lou Fusz because of their reputation and their engines forever that is supposed to give customers peace of mind - what a joke. On Saturday 1/20/18, I noticed my car starting to make strange noises and the low oil pressure light come on. Immediately upon arriving, I turned off the car and let it sit for a bit. Since I had recently purchased the car 16 days ago, I knew that it had a fresh oil change so I didnt think it would be low on oil after 16 days. When I started the car again, I noticed the engine idling rough then the engine just turned off. I went out to check the oil, and noticed a huge puddle of oil coming from my car. I am not sure how all of the oil drained from my car. I mean the oil was recently changed by Lou Fusz! I am not sure if they installed it wrong or what the problem is - all I know is that I had my car for only two weeks and it wont even start now. They sold me a lemon! I talked to the manager, and all he was able to tell me is that you didnt purchase a warranty so youre out of luck. I have no clue how they expect this to be my fault, the only reason why I bought a car from here is because they advertise their peace of mind engines forever program which I was just informed that my car wasnt eligible for. So now I have an inoperable car and a car note due next week. I havent made the first car payment yet and its already broken!I still havent registered the car yet! They sold me a lemon and arent trying to do anything to fix it.

It was such an easy and great experience to deal with the dealership and especially Clay from the sales was very helpful in explaining all the details about the car which helped us determine which one would fit best to us and I also I liked the nice test drive route that he took us onto, was fun to drive and test all the features that the car had to offer. The finance department was very helpful too. Pretty respectful and I would certainly recommend to visit this dealership to get the best discounts in town. Thanks again!

Awesome service I had some trouble with my credit and what not and they helped me get into my dream car and at a great price. I can call anytime with questions or concerns. The atmosphere is great and so are the employees. Also u gotta get a car pass it has great discounts and free oil changes 😁

My first experience going to an Alfa dealer and Clay made sure it was nothing short of personal, informative and eye opening. He was extremely helpful and knew the vehicles inside and out. I consider myself an avid car guy and I have experience to back it up, but was blind sided by how much I learned from him and how eager he was to help. I at no point felt pressured to buy and knew he had my best interest at heart. I truly hope to purchase my first Alfa when the time comes from him, hes made a future customer today.

Cynthia was extremely helpful and followed up greatly when we werent able to initially find a vehicle. She was thoughtful and took my personal situation in consideration and found the best car to match my situation. She answered all questions and concerns promptly and all calls back immediately each time that I called in to request something. I definitely would recommend her when you are ready to purchase your next car.Angel and Germany

This is simply an outstanding dealership! Everyone we came in contact with was friendly, helpful, and competent. Clay Duggar needs to be singled out for the work he did in getting us into the car we had been looking for. From our initial contact online to the final signing of the paperwork, Clay was there, explaining and helping. An outstanding sales associate in an outstanding dealership.

Great dealer. Ask for Cynthia. She treated us great. Got the car we wanted at the price we wanted to pay. This is the first used car I ever purchased from a dealer and the experience was very positive. No pressure and no gamesmanship when it came to negotiating. Probably the best car buying experience weve had in 20 years.

Clay and Bryan made the process stress free. This was a pleasant car buying experience. They were very personal with my needs and will be referring friends and family to these guys. So hats off to Clay and Bryan WELL DONE JOB. THANK YOU AGAIN

We bought our 16yr old son his first car here. Very nice dealership. The staff was very nice and very professional. Would highly recommend this dealership!

Best car buying experience EVER. Jody was fantastic, finance was great...It is such an honest and straight forward dealership. I never pressured, and was always treated with respect.Ill never buy from anyone else again!!! Thanks for everything... oh!!! I love my car, too!!!

Scammed my mom. She bought a used Chrysler 300m from them and drove it strait to the Lou Fusz in Mo were it failed inspection. Then she was on the way home when the engine blew. Now she has no way of getting around and a useless car sitting in the garage with no money to fix it.

The sales and finance team worked well. Top notch service. This was my first experience with this group in buying a use vehicle. would recommend them and will shop there again. Thank you Dan for such a great, speedy sales experience. love my van

I am happy to say Chris, Bryan and myself were able to figure out the miscommunication that happened! I would like to thank them and the rest of the staff for figuring out how to get me in the car I’ve been wanting for quite sometime. They did a great job and I am very happy everything worked out! Thank you for all of your hard work! Jon

I can honestly say that i am 100% satisfied with Clay Duggar. I would have given him 100 stars had it let me. I will be referring as many people as I can because of the phenomenal service that I have received from their entire staff. Thank you again for my beautiful car!

My experience at Lou Fouz was amazing. Everyone was so accommodating and professional. I love the fact that we started the process online, so when I got to the dealership all I had to do was test drive, sign, and go! My salesman, Chris Dixon,made the process really simple for me and I appreciate that. He sure does know how to treat a girl!!!

This experience was great and my wife and I felt comfortable with the process as Tony Aldana went above and beyond. Each step was explained and nothing was left out making it us wanting to come back for another car in the future. Definitely recommend purchasing a vehicle from Tony at Lou Fusz! Thank you!

Great buying experience. Clay was very helpful in getting a deal made. No games were played like with some other dealerships. I very highly recommend and would definitely do business again.

Emailed the dealership with my price request and what I was looking for, & Clay went above & beyond to help make my dream car accessible, & then some! I am super happy with the service I received AND it feels like Christmas each one I get into my new car! Very responsove, even emailing and texting when I had time at night (after the kids were in bed)! Frequently only took 10 min or less to reply to my inquiries! I would highly recommend Lou Fusz, particularly Clay, to anyone looking for a car!

My wife and I went to look at a 2010 GMC Acadia. When we got back from the test drive we made our offer and the manager seemed frustrated that I complained about the DVD player not working among a few other things. I seen a DTC scanner on the managers desk and asked if I could use it to check for codes. He got really frustrated and said why the engine light isnt on! I went to check the vehicle and it had been cleared. I read the dtc and there were 2 codes for catalysts below threshold bank 1 and another for bank 2. These guys are really shady and clear check engine lights! Our salesperson Yahtzee was great!

I cannot say enough nice things about Clay! Fantastic guy, extremely high quality of service and attention, truly cares about his customers. Buying a vehicle is a huge decision and he really understands that.

I was a first time car buyer, so I was very timid about purchasing my new car, but Cynthia greeted me very nicely and was patient with me and my decision. I am very happy with my new car, and Cynthia helped me a lot with making me feel comfortable and welcome to take my time!!! Thank you very much!

Excellent service, especially if your car is foreign like a Fiat. Had my car diagnosed and fixed in less than 2 hours. Even drove me home and back to the dealership to pick up my car. Will most definitely go back.

My experience with this dealership was fantastic. Chris the sales manager left no stone unturned trying to find a car with the color and exact options I requested. He and salesperson Pedro kept in contact with me through phone calls, text and email keeping me updated. I have never had anybody work so hard to earn my business. Decided to have the car built and when it arrived Dec. 24 it was inside the studio with a giant bow on the hood. Pedro took pictures and it was a pleasure to drive my new car out. Chris kept his word on the price we negotiated on my car before it was built. There were no hidden charges or bait and switch tactics with him or the finance manager. I received personable, professional service at this outstanding dealership.

Just bought a gorgeous FIAT 500X Trekking Plus. Joe Mayer was my salesperson and he was extraordinarily kind and helpful. It was the best car buying experience Ive ever had. I didnt feel pressured or rushed. Joe did everything he could to find a car to meet my needs. I will definitely recommend Fiat of Metro East at FVH, IL to friends/family interested in a new or used auto.

This was my first time visiting the service center at Fiat of Metro East. Joseph Mayer was very helpful and reviewed all of the charges and services. The wait time was short. I was very pleased with the level of service.

After purchasing my vehicle from Clay back in 2016, I still continue to bring my vehicle here for service. Getting my appointment scheduled with Joe was easy; he was able to pull up my records and know what maintenance needs my vehicle has (besides just the oil change), and also ensure that nothing is repeated by reviewing my history. Its also a bonus that my car gets washed every time I bring it in!

Tony Aldana was awesome! We went to Fiat knowing exactly what we wanted. He greeted us and immediately took us for a test drive. He wasnt pushy nor overbearing, like salesmen weve met at other dealerships. We never felt pressured and he didnt attempt to upsell us a different car. Great experience and highly recommended!Also, we never felt rushed. Most dealerships weve visited, it felt like everyone was in a hurry to make a sale. This was much more relaxed and comfortable. Greatly appreciated!

The service at Fiat of Metro East was amazing! I am a new Fiat owner and the experience at their service was nothing short of outstanding. Was greeted by their Service Consultant Jeanine who makes my visits painless and makes sure I am satisfied with everything before I drive off. She always answers any of my stupid newbie questions. Also my Fiat comes home all cleaned up after the service visit. Just a great service experience, very rare to find! Thank you.

I am very pleased with my car buying experience at lou fusz. My salesperson Gabriele Moreno worked hard to get me into a nice car that I love. Thanks Gabby!!! I also want to thank Tony who worked on finding a lender. I would highly recommend this location if youre looking to buy a car.

Awesome and knowledgeable team at this dealership! Purchased a second car from Lou Fusz Alfa Romeo-Fiat of Metro East. Highly recommend this dealership and salesman Clay Dugger. He made the process enjoyable and easy, no pressure or stress. Finance/Management team was great as well(Chris/Bryan and Stan), if youre looking for a car this is the place to go.Added 8/2/2018:Lou Fusz refinished my wheels to better than new when I found some marks on them. No charge or hassle. Derek and Joe made the process easy and made sure I was happy. I trust them with my cars and highly recommend them., Ill be a life long customer for sure Truly a great dealership from sales thru service.Added 1-4-2019:Was a pleasure buying from Clay, very knowledgeable and professional. Bryan and Stan in finance made the process easy. The service department always addresses my concerns and rectify any issues I may have with my Fiat or Alfa.

I worked with Mr Bryan Anderson, hes a terrific Representative of Lou Fusz. Bryan Anderson, along with his team helped me get my close to desired finance payments and I applaud them for that. Specially what I lacked bringing to the table. I wouldnt even be mad if I WAS short changed! Thats how awesome Bryan and his team is. Tracy the finance manager was also great and very organized. I came in on a Saturday and everything was handled timely and appropriately amongst the busy chaos in which comes with the weekend! The only thing that might have needed work is how fast a vehicle can be properly detailed to a showroom status type of deal. That wouldve been excellent. 5 stars to this dealership though, because their customer service is top notch. Thanks again!!Dan G.

I had to go to this dealership because it is the closest Lou Fusz dealership to my house. Everyone there was very helpful and very pleasant to work with. I had to go there to get my oil changed and I will definitely be going back there in the future.

I recently purchased a new Fiat 500 from this dealer. My salesperson Clay was very patient in helping me with the right choice. His patience is appreciated. Will return.

I bought a Toyota Camry 2015. I love them they helped me get the car I needed instead of wants. I 100% recommend. They also help you as far as your budget and insurance. No complaints. Speacial thanks to Yatz Moralaz for picking me up from home to purchase. And she helped with my whole process.

My teenage daughter and I saw a preowned car they had listed on Cargurus and called them to confirm the price and they did. I then asked if I could put a down payment on the vehicle that I wanted to purchase it and they told me NO!! the only way I can purchase the vehicle at that price is if I financed it. My daughter then confirmed it was still there, the next day so we drove about 75 miles to look at the car, we test drove it, then I told them we wanted to buy it. Then they informed to price that was listed was wrong and it was now $1200 more and someone else was interested but it could be mine because the other customer did not put a deposit down. So why was I not informed of the wrong price(they had our contact info) and why now all of a sudden do they take deposits The only positive is the sales lady was very nice. I am very disappointed in my experience and will never step foot in a Lou Fusz dealership again!!!

Did you get a scratch and win? Think you won? Doubt it. Check my other picture about what you think you won. This is the biggest false advertisement ever. A bunch of jerks inside. Manager was pretty rude about the sweepstakes also. He told me to read the fine print and showed no enthusiasm about the door entry prize. I will never, never shop here! Do not shop here! Go somewhere else!

Find a cute little efficient car with EXCELLENT mpg. Casey, Bryan and all the other employees here went out of their way to answer questions and worked hard to get me the BEST deal possible.Out the door, I got my car for 75% of the cost of the average price for this model within a radius of 500 miles!(Its great having the internet at ones fingertips to do on the fly research!)Thanks EVERYONE at Lou Fusz Metro East!

First time in for service since I purchased my car at Lou Fusz Fiat of Metro East. I had emailed the service department a few days before my appointment to mention that if possible I would like Mobil 1 synthetic oil for the oil change. Even though they had not started carrying this brand yet, Joseph Mayer made sure they had that brand to complete my oil change. I appreciate them going the extra step to fulfill my request.!

This was a great experience! not only did they put me in a car! Bryan Anderson and Chris set a positive and friendly atmosphere before entering the dealership!!!! These guys are spectacular!

Pretty good place. They were amazing and didnt pressure me at all. Would definitely recommend.

My experience with Christopher Dixon-Vance was AWESOME!!!!! He really made my car buying experience painless and offered so much help to me in finding the car that I wanted and have wanted for a while!!! I will definitely come back and refer others to Fusz for their car buying experience.

I had a great experience. The people there are really helpful and I left with a new car. Plus there are a lot of perks to buying from them.

The service here is excellent. My salesperson, Clay, was extremely friendly and helpful and I got a great deal on my new Alfa Romeo 4C! Happy new year!

Tim Heatherly is the best!! Thursday I had a friend crash my old Ford Focus car. Friday morning Tim called me asking if I wanted a 2016 Chevy Malibu! I was so excited and nervous! When I went to the dealership Tim was very easy going and professional. He let me test drive the car and I instantly fell in love! Bought the car that day! :) best expierence I have ever had! Thank you so much Tim! If you are looking for a great car, Tim is the man to go to!

I was in a really tough spot and needed help and they screwed me over and now they wont respond to the calls and contact messages I leave. I was tricked into paying 525 dollars for a service they terminated only 3 months after me buying it and only being able to use it once. I WANT MY MONEY BACK!!!!!! I can get better service at Walmart for way less than have the price! CONTACT ME AND MAKE THIS RIGHT!!!

Very friendly service. They worked with my husband and I very well. Overall great experience buying a car!

Went here to test drive a Fiat 124 Spider and was really disappointed with the results. While the service was friendly and cordial, it seemed by the price given that they felt I wasnt a real buyer. Whether this was due to age or other factors, it wasnt appreciated.I went to Lou Fusz of Chesterfield and had a fantastic experience buying the same car for $100 less a month after receiving far better service. Would highly recommend Lou Fusz of Chesterfield.

Worst car purchase ever. I won’t purchase from this dealer again. Having found the car I wanted I secured my own funding. Once returning to the dealer with fund letter, I had to wait about an hour where they threw at me a $250 surcharge, then tried to get me to purchase their overpriced extended warranty, and oh, some service BS where for every 100 dollars I spend they give me a dollar credit, which I ignored because I was already annoyed about the warranty; When I looked at the car, the “as is, no warranty” sticker was on the driver side. The other side of the car had a different sticker indicating a 3000 mile or 30 day dealer warranty since it was a used car (I may not have that 100% accurate, but there was a dealer warranty), which I asked the salesman if I could get more of a warranty, to his reply of “yah sure!” The best they did total was 1000 miles.After almost a week my bank called and said the dealer rejected their funding. Something to do with the taxes, which both the dealer and the bank said was the other entities fault. The best thing the dealer advised me of is to let them secure my funding. No thanks. Seems to me this dealer doesn’t like to work with anyone other than what they recommend. A week later I still have not resolved my funding issue. I am ready to return the car, but can’t because I signed what I thought was legit paperwork.Yes, it’s a used car that I intend for commuting purposes, but considering other factors one would think the dealer would work more to retain my business. Furthermore, when I mentioned the car needs alignment, the salesman said the cars they sell get a 150 point multipoint inspection or something like that. Clearly not the case with the car I bought.While the salesmen and finance people weren’t overly rude, they weren’t all that accommodating. I had to ask for a drink… The entire staff there seems terrified of the General Manager.

This is the worst car dealership for one back in July I paid my car note and they still turned my car off. Now I paid my car note again in October and today they turned my car off again saying I was $1.50 short really that is unacceptable I pay the amount they tell and then they say Im short and turn me off. But $1.50 is petty I could see if it was more but it wasnt also if they would tell me the correct amount I would pay it. I have been faithfully paying my car note on time for the past 3 years with this place and it has not been nothing but a headache. I would suggest do not buy a car through them. And the people dealing with the money should get fired they told me the wrong amount for one then shut my car off for their mistake

Clay was just a delight to work with for the second time. Very very professional and helpful loved working with him.

Tim Heatherly is awesome....He knew i was coming from over 2 hrs away and he literally made sure i knew everything about the vehicle. He even did a short video of the car just for me and emailed it to me👍🏻👍🏻👍🏻 Top Notch

Clay Dugger was very helpful throughout the buying process. He went the extra mile with personalized videos and responsiveness that out shines the competition.

We bought a 2014 dodge van from them and we only had it 3 months. It has been jumping and lights on dash board come on at random times since the first week we got it. We called to see what we can do. First they said to trade it we would need to put 4000 down plus van (which we didnt even put that much down to purchase it plus our 2008 Pontiac g6). 2nd time they had us drive almost 2 hours away to just tell us the banks was closed and they would call us back which they never did. 3rd time I get mad and call them just for them to tell me that they cant trade for a different vehicle and they can set up an appointment to look at vehicle (which they already looked at the first month we got it. Told us nothing was wrong with it). They are really making money off of ppl instead of helping ppl.

This one is Much better then lou fusz in st Louis and this one has better service and meals.

It was an amazing experience and Clay Dugger is the guy to see. He and his team were indeed amazing in securing a process that I thought wouldve taken forever. Even when it seemed as if the odds were against me, they challenged the odds and I am now riding in my new car.

Clay was a phenomenonal salesman. Not pushy, followed up frequently as we were waiting on the car to come in. The whole staff was responsive, friendly, and great to deal with. If you are shopping for a new Alfa or Fiat, go here. You wont be disappointed. This is now the standard that I will judge other dealerships on in the future.

Awesome sales staff. I told them Im not buying right away but they still took the time to help. Thats odd for a dealer.

Bought my little Fiat 500 from these guys, great hassle free car shopping and buying. Love my car and loved the experience!

I just left this dealership. I looked at this dark blue 2011 Toyota highlander,apparently they dont do an inspection on the vehicles they get in. Christine seemed to be clueless about the vehicle.The test driveChristine: you can turn leftMe: I want to go rightChristine:NO TURN LEFTThe SUV sounded raggity not something you drive off the lot.

I first had a problem with my turn signal switch. It was replaced and worked fine. On the second day in the morning I noticed that my headlights didnt come on automatically. Once I turned the headlights on manually there was a clicking noise similar to the problem with the turn signal. I was able to get my car back in quickly and they started working on it. It was the Body Control Module (BCM) and they told me that hey had to order the part, but gave me a rental car. Once the BCM came in, they had to send the vehicle to a GM Dealer to have it programmed. The Service rep kept me informed as to what was happening. 3 BCMs and almost 4 weeks later, then job was finished. All along the way the Service rep kept me informed how things were going. She asked me how the rental car was and I told her it was a little small and I couldnt get my entire family in the car, especially the back seat. When I went by to check on things, she put me in a larger vehicle. She didnt have to do that but did it because I told her how small the original one was. During the final days, I told her that I would be out of town, and she made sure that when everything was finished and ready to be picked up she called me and let me know and apologized for the length of service and contacting me while I was out of town. I explained that it was not a problem and I was glad that she called. It made my trip that much better knowing that when I got back, my vehicle would be ready for me to pick up.

Great experience! Clay Dugger was professional, patient, and willing to go the extra mile! Highly recommend Lou Fusz of Metro East!

Wife left a deposit to hold a vehicle at Fiat of Metro East a Fusz network dealership. She didnt buy the vehicle but they cashed the check anyway, after telling her they couldnt find it and had probably shredded it. A month later and $400 in bounced check fees they admitted to cashing it when we called the police. Instead of doing the right thing and covering the fees Business Manager Chris Dixon-Vance came up with the lame excuse that, Thats what a grocery store would do. Wont ever do business with them again. Beware if you leave them hold deposits.UPDATE - Manager stepped up and made everything right.

My husband and I purchased a new vehicle at Lou Fusz Fiat in Fairview Hts. Our sales person, Tim Heatherly, was very pleasant and helpful with our buying experience.

See Derek and his staff. Great place to service your vehicle.

I have my oil changed every 6,000.miles and have always been satisfied with the service and the people. They are very courteous and always on time!

I just purchased my new 2018 Alfa Romeo Stelvio at Lou Fusz and could not have asked for a better experience. We worked with Clay Duggar and he made our experience the easiest and best we have ever had purchasing a new car!!! This car is classy and sexy and we absolutely love it!!!Cheryl McArthur

Salvador Garcia was great to work with and didn’t push me into buying anything. I will be buying my next vehicle from him.