Very professional service and explained all procedures clearly. Carlene was my Rep who reflected this curtesy….

Receptionist very pleasant n helpful storage unit clean good secerity

I highly recommend CubeSmart. Carlene Barbosa-Amaral is Amazing. She is so helpful, kind and profesional. It is the Best storage place in Fall River I ever rented. I definitely would rent again if needed. Especially if Carlene is there. She is the main reason why I had such a wonderful experience. Thank you Carlene for All your hard work. Fancy Nancy Pavao

Availability. Cleanliness. Pricing. Promotion of first months free. The office person who checked us in was fantastic! Professional and friendly.

The customer service rep was very friendly and knowledgeable. The only down side to this is the faculty is not truck and trailer friendly as well as a bit expensive. But so far so good.

Very secure, well lit, friendly staff.... was very pleases with my experience.... will definitely use again of i need additional storage

I was helping out some family in the area, and came across this place. The attendant was very polite, helpful, and knowledgeable. She knew exactly what we needed, and the whole process was very quick and efficient. Great prices too! Highly recommend!

Great customer service... protective of one’s property

Pin code to get in and out. Feels very secure

Can’t say enough about the customer service of this location! The staff were great very patient while I asked a 100 questions. I had just come from another storage company and I was so impressed with the Cleanliness of the location. It just seemed to Check all my boxes as far as what I was looking for. Thank you for all your help and patience.

Booked online due to covid. Arrived and the facility is well-kept, with cameras all over the place.I did have a bit of a snafu- My confirmation said it was a drive-up unit, but I actually have to walk a bit to get to it. I was a bit disappointed and, let the manager on duty know. The walking distance actually wasnt bad at all, and when I was leavig, the manager, Nicole, came up to me and apologized again, and gave me a free lock, which was great because my unit has two doors and I only had a lock for one.Customer service was excellent and I would gladly recommend this place!

No loyalty. No matter how long you’ve been there, they randomly increase your prices without even telling you . Would NOT recommend .

Extremely polite and very helpful. Quick and efficient. Unit was clean and ready. Paperwork was quick as well. Me and my husband were worried due to reviews but everything went great.

Friendly customer service

Best customer service affordable clean

We visited multiple storage before choosing CubeSmart storage on Fr. Devalles Blvd in Fall River, MA. Convenient location with easy access and great prices, but most of all the staff was outstanding. I will definitely use this facility again.

Great customer support, she helped me get a smaller unit. Since it was another unit and name transfer I got February free. I havent been up there since moving to a smaller unit but in April or May I am getting another smaller unit until its all sold or I find some room in the closet. Donate, sell and only keeping needed items. Unit is a good size 10 x 15 and $45 cheaper 😊 Great place to storage and love driving to unit outside. 👍

Great experience. Staff member was friendly and very patient and helpful. It was a positive experience.Sonya Merkman

The workers at CubeSmart why are very helpful and work with me in paying my bill every month however my payment for the unit kept spiking and ended up being $200 per month thats the only bad side to my review other than that the workers were pretty friendly and professional.

Good facility, but they have a tendency to increase prices as a surprise

I had no problem reserving my cube. The worker was pleasant and answered my questions. She came out and made sure the area was swept and clean. So far so good.

My son recently passed away. I didnt know about the unit until recently. Was told if I came in with the proper paperwork and money by a 3/13 that I could empty out the unit in one day. Recently found out that if I dont pay by 2/27 they are adding more money to the balance. I was not told of this beforehand. And I just found out they opened the unit, took pictures and have my sons stuff up for auction. They did this without contacting me. I thought his belongings were safe there. And it looks like someone trashed the whole unit on top of it. Like dealing with the loss of my son isnt bad enough, I have to deal with this too. Very disrespectful is all I can say. I wish my son never rented from this place.

Great customer service, easy accessible units.

DO NOT RENT A STORAGE UNIT HERE UNLESS YOU LIKE BEING ROBBED!!! I got a storage unit here a little over a year ago. I was in a bad situation that I had to leave with little notice so I had to put most of my belongings in storage. I paid for this unit for about a year if youre a little late they give you a huge fee and will not accept partial payment. After about 6 months of having my stuff stored there I slowly started to remove some of my things. My brand new bedroom set was ruined from being in here because mold had grown on all the wood on the bottom as water does leak into these units. I went to the office and spoke with the woman who worked in there to let her know that I had a lot of damage to my bedroom set from them being in storage she had told me that when I was late on one of the payments one month even though I came and paid the late fee and the money I had owed them they had cancelled the insurance I originally paid for and thought I had on the unit so therefore the items were not covered as I did not have insurance any longer.I dont think they should be allowed to cancel the insurance you think you have without informing you especially because you can never know if you are paying for the storage as they are constantly tacking on late fees that are different every month. Finally after a year of having the rest of my stuff in storage I went to go pay and before I did I called to ask what my balance was so I could finally just pay everything off and get my things out of there. I was told that it was $475 I went down there to pay it the next day after calling and finding out the price from the associate I was now told it was $600 and something dollars I tried to give them the $475 and see if I could come back the week later when I got paid to pay the other hundred and something they told me they could not do that and that if I did not pay within a week my stuff would be going to auction. I asked if I could speak with a manager I tried to sympathize with the lady and let her know that mostly everything I owned was in here and I had paid a good $7,000 over the last year to keep my items if I could please just give them the 475 like I was told by the associate I owed and come in the next week with the rest of the money she basically called me a liar and said theres no way it could have been 476(which according to my calculations sounded right) she didnt know what I was talking about and gave me the date that my things would be auctioned off.The only satisfaction I got in the end was they did auction my things off and I did have to go buy them through the auction and I did get them a little bit cheaper than I would have if I just would have paid my bill and that was after a bidding war with someone else which shows you how much they really rob you. Also after purchasing my own storage locker I went in there to get the rest of my things and found that most of the other furniture and clothing that I had in there was damaged by mold as well as totally infested with spiders and spider eggs and there was not a damn thing I could do about it this place is a joke they charge you a fortune while NOT AT ALL PROTECTING YOUR STUFF EVEN IF YOU HAVE THE INSURANCE. IF YOU ARE LOOKING FOR A STORAGE FACILITY IN FALL RIVER I WOULD RECOMMEND THE ONE ACROSS THE STREET FROM WALMART THATS ACTUALLY INSIDE ITS VERY CLEAN NOT FILTHY LIKE THIS PLACE AND NOT SUSCEPTIBLE TO WATER LIKE THIS PLACE WHO WANTS TO STORE THEIR THINGS IN A SPOT WHERE WATER IS GOING TO GET IN AND RUIN EVERYTHING WHILE THEY CHARGE YOU A FORTUNE TO GET YOUR THINGS BACK OUT DAMAGED WHETHER YOU HAVE INSURANCE OR NOT ITS ABSOLUTELY RIDICULOUS AND ITS HIGHWAY ROBBERY GET YOURSELF A NICE STORAGE UNIT INSIDE WHERE ITS PROTECTED FROM THE ELEMENTS BECAUSE NONE OF THEIRS ARE. I WOULD NEVER RENT A UNIT HERE AGAIN

If anyone need storage. Go to CubeSmart I felt safe my stuff there its clean an the people that work is nice an willing to help out any way they can . Thank You

Facility is well kept and I had great customer service experience.

I came into the FR CubeSmart with a friend who had to make a payment. My friend was having a hard time lately medically and financially. The young lady who assisted us was so patient and kind while she took the time to empathize with my friends difficult time. I have not seen customer service like that anywhere keep up the great work !!!

Great place, awesome staff. Charlene and Sam are very helpful with getting things sorted out. Customer of over 8yrs been here thru 3 other companies and by far the best its been here in years.

Nicole was super helpful and my storage unit was clean upon move in.

Samantha and Carleen. Deserve these 5 stars they are very helpful always keeping it clean.very nice to there customers as Ive seen. AGAIN VERY NICE PEOPLEIN the business

I arrived 20 minuets before closing. I wasn’t rushed at all. She took her time and even showed me three different sized units! 5stars for customer service, signed lease and was out by closing time at 6!

I had a great experience at CubeSmart in Fall River. I was moving to the area and needed storage. Online CubeSmart had the best rates and easy online reservations. When I didnt show up the day of the reservation, Glenn called to make sure everything was ok. I explained it would be another day before I got there. He held my reservation. Once on-site he did a great job explaining every detail, he answered every question and was very professional. I would highly recommend Glenn and CubeSmart in Fall River.

I would like post this up that Samantha shurtleff is very pleasant to deal with she always goes above and beyond to make sure that we are always satisfied and which we are. I give five stars for this woman. THANK YOU SAMANTHA FOR ALL YOUR HELP AND ALL YOU DO!!!!!

Getting a storage unit with CubeSmart Storage was a real great experience. The staff, Carlene and Beth, were a pleasure to deal with and made the process very easy. The unit itself was clean and close to the office which was a plus. We highly recommend this location. The Reades

I have been storing at this location for about 6-7 months. Such great experiences everytime I go. The new office staff are so friendly and helpful. The manager is always super helpful and she is always smiling. This place has really turned around since this company took over. Highly recommend this place to friends/family!

Reserved storage space last month and told them I may not move items in until one week after start date... They said this wouldnt be a problem... Was told on arrival that they had given my space away because I didnt arrive on start date.

The people who made it easy for us, through this hard time!

If I could give this location less than one star, I would! We have had our unit for 2 years and we recently were going to start moving our belongings out when we realized it was covered in feces and you could actually hear mice in there! Brought it to the offices attention, to file a complaint and they said they do not cover rodent issues because they are an outdoor facility! I have called the DM twice, left a message and yet a week later, still no response! So needless to say, having insurance on your unit is for NOTHING! Oh and the woman at the office mentioned that an exterminator comes every month to treat the outside of the units because they are aware of the rodent issue they have but yet fail to tell their customers. Here I am... pregnant and going near the units not knowing any of this. Needless to say this is going to be a matter that we are bringing to court because our lawyer is at a loss for words with this one.

Very easy to receive a storage unit. Staff was very friendly. Easy to find the unit and drive to with the length of the truck as long as you do it correctly. Overall, great choice of using the company.

The general manager has been so helpful while I moved in and helped me find the best locker for me all while going above and beyond the call of duty. Amazing customer service clean and neat facility, would recommend!!!

Clean grounds. My storage unit door is warped and never closed without a struggle. Overall secure place.

Great place, staff is amazing, only problem is there is people living in their storage unit, others who race their off road vehicles around the compound while smoking narcotics.

I recommend this place the general manager Carlene was very helpful, smart and knowledgeable she helped me find the perfect size unit took her time showed me numerous cubes and was very patient I will be referring all my friends to store here very professional customer service

Highly recommend cubesmart to anyone needing storage. Samantha and Carlene were so nice and very helpful. I will store again here if needed.

The Fall River Cube Smart Storage, Manager Beth Lockett and the General Manager Carlene Amaral did a super job helping me get a storage unit. I would recommend them to anyone who needs to store their property. Thank You for the professional customer service your the best

Beth Lockett was a very nice person to make service with. She made our experience straight forward!

Went to get my stuff and everything was covered in feces and chewed up. I cant even bring anything home because my daughter has asthma and a heart patient.

Samantha was nice enough to put a rush on my unit so I can move in early. Informantion that was given from Samantha and Carlene was of satisfactory.

Excellent experience. Staff was very helpful and friendly.

Awesome with late fees and most staff are very personable

Very nice and clean units. Excellent customer services.

I have 2 units from cube smart and love there services they give me ... Glenn takes really good care of me

Very friendly and helpful manager. Prices are very good too.

Wonderful place! Great staff. Would recommend.

Courteous, small for the price but reliability and security makes me measure it at 4 stars..

My experience was amazing the young lady who helped me did an amazing job!

The people that work there are nice the service is good I I rent two storage units one was infested with mice they do nothing for you about it they make you pay for the insurance which does not cover it and the mice are not mine

I would like to say thank you to Carlene Amaral general Manager she was very helpful, courteous, smart and knowledgeable when it comes to her job and dealing with the public I give her 2 thumbs up I would give her a bonus if I could.Very patient....Thanks Carlene Amaral

Would like to give credit where credit is due. My fiancé and I recently rented a unit at the Fall River location. Miles Hamrick III was the rep we worked with. Miles went above and beyond to make sure we got a unit that was just right for us. The original unit we had reserved via phone turned out to be under construction and not in rentable status at the time. Miles went out of his way to make sure we got a unit that best fit our needs. His customer service skills and personality made us feel right at home. The CS team is very fortunate to have someone like him on their staff. Many thanks from Ashley and Bryan!!! We will be referring as many friends as possible! Thanks for all your help Miles!

Great location easy accessibly for storage.

Not clean has a mice problem. Will never use them again...

Helpfull staff .Nice unit so far. 1/2 off first month was a nice touch .

Damon Lee was and is an exellent person to deal with, extremely helpful no complaints I will recommend Family and Friends

Glenn and Carlene are too cool. Cubesmart is great and Im a returning satisfied customer.

Quick and easyVery knowledgeable staff

Easy access all day long

Super nice and very helpful

I would never again rent from cube smart I only rated 1 star because I had to especially since Glenn the manager at the time punched me in the face because I called him out on stealing from my storage he was drunk drinking on the property and screaming and threatening my boyfriend who he tried to run over with his truck I made an official police report and got an attorney involved because I am a disabled person this place is disgusting with disgusting people like Glenn running it you should be ashamed of yourself your a piece of crap

Come here everyday with no problems, the only issue is the fake me out cop car thats always in the way and blasting their siren thinking they are big boy cops.

So far my experience has been absolutely terrible. Bikes and 4 wheelers flying and speeding in and out of lanes like they are on a race track. I would give it no stars if I could because the place has absolutely zero class.

Very professional

Unfortunately this place doesnt know how to keep customers at what point to you stop raising the rent....when its a mortgage payment?????

Staff is lazy price is high and had people riding dirt bikes in unit areas

Never had any issues with the service just wish they had coffee

Hello. Thank You for your courtesy and help when moving in to your unit. It was a difficult task for me to complete. You were there and made the move possible.

Average rented 5x5 and knew it wont be exact 5x5 but it was 46 by 49 i also had to tell them slight damage on one of the wall

Customer service is bad..pricing is bad also..found mice in my stored vehicle ..took months to get smell out..last owners had traps outside of units ..

Besides not have access 24/7 . its a good spot ..

Good price

Thankyou for the 📦

Nice

Very good

Space was clean and staff was friendly

Great service

Cheep storage

Super clean a little bit expensive.

Very good storeges

Well