Decided to visit this location yesterday and arrived during a rush, the line was wrapped around the building and I know how tedious the line can be so I just decided to go inside. Big mistake. The inside was packed too but I was like whatever and decided to stay and order anyway, I ordered a venti iced chai tea latte with coconut milk (which is an up charge btw) and an iced water so in the end I was paying $6 for that. Anyway I was already expecting to wait a while since it was pretty busy so I sat down expecting to wait for maybe 10 mins and waited for nearly 25 minutes. I waited patiently and at last I finally got my drink but it tasted absolutely disgusting, im sorry but it just tasted like it was mixed with dirty water? I dunno it tasted nothing like a chai tea latte, it also looked very watered down and I didn’t end up finishing it it was just too gross. I understand that workers are stressed and tired, trust me I’ve worked in foodservice and I know how it can get but this was just ridiculous, especially after paying 6 whole dollars and waiting for 20 minutes. I will not be returning to this location :( I wish you all the best of luck though I know you are all trying your best but this was the last straw

Came here since it is the only Starbucks near my house. Had a long wait time, at first I thought is okay, No problem. However when I got to the window the girl who got my payment gave me attitude. I tried to be understanding. Then my order was wrong. Do not waste your time came to this location. Came here a few times before when it first opened and always received best service until now. Always new people as well, miss seeing the old crew familiar faces.

I’ve been going to Starbucks for over two decades and very rarely have a poor experience but I wanted to give recognition to the above and beyond experience I had this morning. When I walked up to the counter, the manager took my order. The store was out of my favorite syrup and he made great suggestions and asked questions to make sure my coffee would be something I really liked. The drink was delicious but it went beyond that. I have a lot of experience with service industry so I pick up on things. I watched him check on all of his employees to make sure they were doing okay and was happy to give help where needed. He was obviously very engaged with them and wanted to do whatever he could to make sure they weren’t overwhelmed. These days it’s really nice to see that sort of customer service and care for employees and their well-being. Everyone had a positive attitude and they truly made a great team and now I have a new favorite drink! :)

When you tell them no whip and they tell you oh we don’t even have whip right now. Here is what I got 🤦🏽‍♀️. We had to wait a while and drinks did not even come out at the same time. I wouldn’t have mind if my order was right.

This Starbucks was a wreck. Trash around the outside couldn’t even sit on the patio. It was dirty. Drinks were not good. The workers were not friendly, I understand it’s busy and wasn’t expecting amazing customer service, but a greeting or some type of human interaction would be nice. Been to other places that were busier and the workers at least acknowledge you. After reading the reviews now I realize I won’t return. Bad Starbucks. Should have taken the business card for the manager.

Salted caramel foam tho.. best mouth liquid for 100² miles

Probably be the best time to get whatever you do for all the while there done!!!

Amazing team! The employee Lowell helped me find a drink to spice up my day while I was on vacation. If I’m ever back in Texas, this is definitely my go to! Grace is also a super friendly

I live really close to this location and have been going there several times a week since the day that it opened. Ive always had really good experiences until the last couple of weeks. There seems to be a whole new crew in the morning, a bunch of faces I dont recognize and my drinks never taste right anymore. Half the time the drink is not even what I ordered even though it has the sticker on it for my order.. Im going to stop going to this location and drive down to the one on Josie. If Im going to spend $5 on coffee, I want to get what I ordered.

I visit here twice a week to buy delicious latte. There is an employee I sometimes encounter when I visit there, and she always had a irritated face and her voice was also blunt. If there was another Starbucks near my house, I would not have visited here.

Too popular of a location to get an order through quickly despite ordering ahead. Very disappointing. Almost 40 minutes have gone by and the same people are still here waiting.

I hope the service will improve with time. This location has a beautiful dining room and covered patio.

This store closes with no notice all of the time. I understand that these are covid times. But when it is actually open it’s a revolving door of employees, every time I go there are a batch of new people working (who are rude by the way). Like many before me I wait in the long line only for my drink to be wrong. And I don’t have the time to wait another 20 minutes for it to be remade. Just go down the street to the location at Josey. Won’t be back to this location.

Bad service. My daughter went inside to get a coffee and a croissant. She was waiting for almost 20 min. And they forgot to make her coffee. Whenever they gave her the drink. They gave her whatever they decided to give her and told her they had ran out of everything else whip cream and other stuff. I did not have the time to go in and talk to them about it. But I’m not going back to this location.

Customer service here is 💯Lines were pretty long but its Sunday morning, I ordered venti white hot chocolate mocha 🤤

Located in fb. Employees seem happy!

Ive tried this location several times. Most of the time it looks like I get a vanilla Frappuccino when Ive ordered a mocha or Java chip. The color was way off. Takes way too long. It seemed like my drink was sitting for way too long before I got the window because it had totally melted. (About 7 cars ahead of me)

Everyone is always very busy, but always lacks drinks or muffins, be sure to order another product as they run out of products very soon

Parking is not easy because the parking spots are in same place as the drive thru line. Hard to maneuver.

Love this location! Always friendly service and even though its busy, the wait isnt bad. Quality never disappoints.

I’ve been using them. Always very polite and great service. These days every place has new hires, we should be patient

Wonderful experience. Service was quick and the frappuccino was delicious. And to top it off the driver in front of me paid for my frap.

Can I just take a minute to tell you how much I love this Starbucks location!? Jazz and Konrad always greet me by name every day that I come in making me feel welcomed. I have kind of a picky order and those two strive to make it perfect every single time!! Thank you guys so much for starting my day with all the smiles!!

Probably the worst Starbucks in the general area. Definitely don’t go if you’re in a hurry to be somewhere. Nightly staff is often slow, inattentive, and incompetent. Their morning staff is much, much better. However, because it is the only Starbucks in the area, morning lines are extremely long. 2 1/2 stars.

Always out of something that your wanting! Never really get what you want because they say just ran out. Very slow service. Not a pleasant experience getting drinks there. Same old story every time youre ordering something there.oh sorry were out

I have been going to Starbucks for years and this is the worst one I have ever been to. I have to always convince myself to go back here since there aren’t any as close to my apartment. Every order I have placed has been incorrect. I set a pick up time for 10:00am one day and had one drink ready by 10 the other one was not ready until 10:30 because they had “forgotten” to make the drink. Several times my friend has gone here and asked for a pup cup and they say they don’t have whip cream. She complained and as she gets up to the window whip cream has magically appeared out of thin air. We have both tried to give this Starbucks SEVERAL chances and each time we are disappointed. With previous Starbucks we would wait in drive thru lines of maybe 5 mins and when it was over 15 mins the barista would comp the order. Today I waited 15 mins with only 5 cars in front of me - appeared to only get 1-2 drinks. Slowest moving service known to man kind.Drive the extra 5-10 mins to the next Starbucks. - thank me laterWORST STARBUCKS!!!

I’ve always enjoyed the lovely staff at this store. They’re always really attentive, even in the busy times.

It used to be ok before the pandemic. Now, it takes too long to get your order or they just forget about you. I find the coffee to be overrated but this time I went to get an order for a friend. I stopped buying starbucks last year and uninstalled their app. on my phone.

Why would you accept mobile order if you ask everyone go through the drive through for pick up? We went there and the drive through line was huge. Isn’t the whole point of mobile order to save customer’s time? If you are going to close the in-store ordering and pick up, you better update your google map. We wasted time.

I love this store. The staff is very friendly, quick and my drink is on point every time.

This place is very nice and the workers are very helpful.Thank you

I love the sweet French lady that always takes my order. This place is always packed, but worth the wait.

Always love Starbucks! 4 stars because I ordered pickup ahead of time (at least 10 minutes) get there and still had to wait 7 minutes. Then instead of a veggie breakfast wrap, I bit into it and there was pork. Unfortunately I dont eat pork, so that was disappointing but I was already at work at this point. Very busy location!

This used to be our FAVORITE Starbucks location near us when we first moved to Texas last year. Unfortunately it has really gone downhill. The baristas are friendly, but the drinks are always inconsistent and we find its just a waste of money to go here. They seem to be in such a rush that the drinks just do not taste good anymore. There are white sediment looking chunks at the bottom of our drinks half the time, which means they arent shaking the bottles of milk before pouring. Our drinks are also usually WAY too sweet made with too much milk no matter how we order the drinks or ask for them to be remade... I dont recommend going to this location.

This Starbucks was a 15 min wait on drive thru, then my order was wrong.. Only ordered a venti hot Blonde Americano with cream.. Yup no cream, too hot..

So its a black coffee that Im getting, first I wait in a long line then the coffee is too sweet. Like its a black coffee, who and why add sugar.

Bathrooms were horrible dirty, ransacked looking, unclean toilets no toilet paper or soap in either one. I wouldn’t have ordered here if I hadn’t done it on the app. No reason there aren’t checks done hourly in the bathrooms.

I ordered in the app with 10 minutes prior and they make me wait for another 25 minutes to get my drink. The service is awfully slow. They really need to improve service.

Place two mobile orders at 9:45 am get there my orders was not ready then when I ask they told me that they was out off that. Waiting another 15 minutes before I got my mobile order will not be coming back to this location

Ordered frapachino mocka. Average and had sugar chunks at the bottom. Not sure if this is normal but disappointments from starbucks are now normal

Horrible experience picking up my mobile order.

As we all know this particular Starbucks is by train station. When I get to the shop my phone dies in the middle of me trying to get the phone number to place my order. I explained to the supervisor that my phone was dead and that I needed to charge it so I could place my order. I felt so humiliated at the look and smirk on her face. I pulled my money out to show her a had funds to cover my order. I asked her why there wasnt a phone number soMe where visible so that we could skip the directory desk requiring their number cause we, I dont know it. I tried to empathize with her the fact that she is at a shop with a lot of traffic but we have to remember to always maintain professional. Our duties when we are in uniform are very important cause thats the face of the group, company, etc..... Im so upset at her manners, tone and just by the way she presented herself that I feel a way beyond words. I love Starbucks but today she help put hAmper on it. Thank you.... The one with the foreign accent

Place is like any other but every time i go they dont have all the ingredients to make the one i wanted

The service is horrible, my order wrong for the 2nd time. and the woman who was at the window did not apologize and treated us very rude. she should find another job, horrible experience.

Go here all the time, coffee is usually great. Without fail for months, breakfast pastries are cold (even when warmed). Pretty sure they are frozen and simply dont thaw before being thrown in the oven. Stopped getting breakfast entirely as a result, sticking to coffee only. As a side note, drip coffee today was room temperature.... :(

Not a big fan of this location. Always slow and the cold brew is always out of order.

I came here for the first time today due to convenience. The partner on window was anything, but welcoming. Coming from a previous partner I have never felt such hate and unprofessionalism from someone. I understand the job is stressful.. I worked for the company for two years, but the way I was treated today was the worst I have ever been as a customer. Will not be returning to this location, but I do wish the best for the partner on window and hope she learns how to handle the stress.

If I could give this place a 0 I would I waited now 30min in drive-thru no hello nothing and the guy at the window was on his phone then another time there wasnt a sign tat it was closed if Starbucks doesnt do anything soon all ur stores will close I love Starbucks but this customer service sucks very disappointed.

I have visited this Starbucks ever since I moved close by and felt welcome most of the time. But for the past four visits, I have experienced the worst customer service as a customer. She is very unprofessional and her attitude lets the whole world know how unhappy she is to be working. Honestly, I do understand how working at a busy drive thru coffee shop is stressful and hard as I have worked customer service, but the least she could do is be professional. Every time I am helped by her, I have something wrong with my drink. One day it comes out the wrong size, or there is no vanilla in my vanilla latte or there are no strawberries in my acai refresher. If I were to point out any mistake with my order she would heave a long sigh almost making it feel like Im the one making the mistake. I would understand if this is a one time thing with the attitude and all as she could be having a bad day. But to feel this every time I am there is unacceptable. I hope this problem is fixed in a timely manner.

The service has gotten worse over the last month. The food is cold by the time I get it and the drinks are sloppy.

Starbucks is Starbucks. Putting the brand aside, the store is clean and well maintained. Staff are welcoming and friendly

Love the iced tea green matcha

Always positive and amazing folks here. I love that they prove how passionate about their job and caring for their customers. No matter how bad my day is, stopping here changes my attitude to awesome.

20 minutes to get our drinks. Slow and rude.

My drink was perfect, but the line was long and moved extremely slow compared to other locations I normally go to.

This is hands down without a doubt The BEST Starbucks in Texas! I go out of my way to get my coffee here daily! The employees and service is phenomenal!

Waited 20 minutes at a drive thru on a non busy Sunday hour. Avoid at all costs!!!!!!!!

Went today I had order online and to p/u through drive through waited 10 to 15 mints to tell me they didnt had what I had order but the website said they did have the drink that was rude and bad customer service and rude to that cashier

I go to this Starbucks often and always get exceptional service except this last time I went this girl named MICA was super rude and her customer service skills were awful she should not be working there if she thinks that shes not getting paid enough like she stated. I dont understand why she needed to argue and be difficult to customer when drink was ordered a specific way. Customer service job just isnt for everyone. They should reevaluate their employees and train them in customer service/satisfaction especially when you spend a lot of money coming to this store.

Great drive through and amazing baristas!!!

I was the first & only person in line in the drive thru @ 5:40 am & the cashier/barista walked pass the window 3 times and never acknowledged me. This is after I drove past the ordering machine bc she wouldn’t answer. I was in line for over 15 minutes staring at a window. Your website says open. There are 2 people working. And I was the only person in line. If you weren’t open However, please have your hours reflect that online so others don’t sit waiting for nothing.

I went today to pick up a mobile order and the place was closed. In general this location has been very inconsistent with its hours. Sometimes only the drive thru is open or mobile ordering is not available. The drive thru line is usually too long and even when I go inside to pick up my drink Ive had to wait 5-10 minutes for a drink that was just sitting there ready the whole time I was waiting.

Cool place awsome crew this place crew rocks

Got babe a moca cookie crumble mocha sumthing and it was delisious

Ive come several times so far and no food to purchase.

Very good 😊

Poor customer service with long wait time. The time I came by was Sunday afternoon.

Now thats what I call Service! Now open. Nice outdoor seating.

This morning I received hot milk and water as a latte. Really awful!

Probably the best Starbucks in the Carrollton/Farmers Branch area. Everyone is so kind and quick in the mornings. The tall Mexican girl (I think her name is Alex) is the biggest sweetheart and always makes me feel welcomed in the drive thru. She also deserves a raise! :)

Thank you for serving the entire office while we had no power. COFFEE became so important and staff was bored.

Took forever and never responded to the drive through

Probably the worst Starbucks Ive ever been to. Staff was very friendly but extremely slow to get a coffee and a sandwich took almost 40 minutes

This is a great location. Ive never had to wait more than 5 minutes in the drive-thru, and my order has always been correct. I always get a Flat White with 4 shots, and they make it perfect every single time. My wife loves the refreshers, and says they taste great. This location is on my way to work, and I stop in as often as possible!

Line took 20 minutes and I received the wrong drink.

Second time they get my order wrong 😒 I just dont understand good thing I ask for light ice 🤔🤔🤔the cup almost full on a vt green iced tea.

Very nice that they still remember my name after a while I hasnt come

Worst Starbucks ever bad management, always short on stuff, unfortunately it’s the only close place to me

Very good customer service thank you

I drive out of my way to come to this location. The only location that has continuously made anything I have ordered to perfection. Everyone is always friendly too!! I will always come back.

I HAVE A MAJOR COMPLAINT ABOUT THIS LOCATIONS PARKING AND DRIVE THRU LINE SITUATION: it was made so that people would form a line AROUND the parking area yet for some reason people keep INSISTING on forming a line right through the parking area making it where people who werent lazy and got out of their cars cant get out because these people are blocking them. Ive even seen people pull forward more once they see someone coming out to their car. Just WOW!! There REALLY needs to be a sign FROM STARBUCKS showing where to form the line with an arrow so people will finally understand the importance of NOT BLOCKING THE PARKING LOT!!!!**I have included a birds eye view screenshot from Google Maps (it is from before both locations were even finished but its still enough to understand it) showing how the drive through line was meant to be done - the XXXs show where you should NOT be forming the line as thats the tiny parking area** If this issue could be addressed, this location would be a FIVE STAR. Thats the ONLY thing keeping me from rating it a five because that alone frustrates me so much! I do order ahead and get out of my car when I get there to get it as that is THE fastest way to get in and out, SERIOUSLY!! But these people just dont care!!Then on top of that (which has nothing to do with this location specifically, but instead people in general), theres the occasional person who decides they will just sit in the middle of the parking lot to do whatever it is they need to do in their car meanwhile blocking one side of the driving causing issues and they seem/act oblivious or just dont care - DONT BE THAT PERSON!!! This parking lot here is already small enough being it is also shared with Chipotle.

I had been a regular since this store opened and it used to be really great until May this year. Heard the old manager left then it went down hill fast! This place needs an even NEWER MANAGERbecause the one there now clearly can’t get things under control. Until then I’ll be going to another location.

Service has gotten horrible over time, drive thru is slower than ever. If you want better service and don’t have 20 min to wait on 3 cars ahead of you, I’d recommend going elsewhere.

I love Starbucks but this specific location is really rude. This morning i ordered a drink - pulled up to the window and asked if could add blueberry oatmeal to my order. They told me I would have to come inside for that? It made no sence that I was already at the window? Anyway thanks for the help.

Its a beautiful store, and the baristas know how to make a proper Flat White

I ❤ this spacious Starbucks☕location! Convenient on my daily trek to work!Personal touch of greeting you by name!!They have my complicating SPECIALITY latte down!😊 Love the EURO feel and decor. Great place to connect with friends and business associates. 10 STARS SATISFIED~HIGHLY RECOMMEND ❤ Nova

Take forever, never have anything in stock 👎

Great just wish it was faster

Fast friendly masked staff. Order came out fast. I will be back.

I have visited this Starbucks two times and will never go back!! I called the first time and spoke to Manager and she could care less!! Walked up to Starbucks (did not have phone), and the front was closed, so waited in line thru the drive thru (walking). Tried to order and they refused me ! Said I needed to order on phone. I said I didn’t have phone, and they basically said too bad! I Went today and employees were so inconsiderate! I was left at the drive thru for 5 minutes before they told me they were closed! I had passed several employees outside before I got to the drive thru and they watched me sit there! I finally asked them, and they said we are closed today! Could they not have come up to me snd said they closed or put a sign on drive thru! Won’t be going back ever again!

Its new and clean!!

Very good !

If you like waiting 25 minutes for coffee and then getting your order wrong this is the perfect Starbucks to come too.

Love this location! The customer service is impeccable, as well as the coffees, teas and food! Ive noticed that they try to acknowledge every customer that comes through the door, especially the regulars (which would most certainly be me bc I go there every day...lol) Probably one of the best locations Ive been too, and thats saying a lot bc Ive been to A LOT!! I love when places take that little extra measure and make sure your having a better day than before you walked through the door. Because you never know what someone is going through, and that small measure may just move mountains in ways you never knew possible. You never know how far a little kindness goes until its given. This Starbucks shines in this area! For that they will always have my business! Thank you, and you are appreciated more than you know!

Never really had a problem with this starbucks but they really have the most inconsistent hours I have ever seen. Sometimes they are open until 10pm, then suddenly its 1pm, then some days they are just closed entirely. Not sure if its a staffing issue or what. Luckily they just built another starbucks not 2 minutes away on josey.

Always fast and good service

I love this location. Its has been busy since they opened just before the pandemic and lock down (since they closed other locations nearby). The staff does a great job moving the line. They are very nice people. My issue, they keep changing their hours and not posting them. There were 10 cars waiting this morning at 0645, the line wouldnt move. So I tapped on the door... apparently they have decided to open at 7am. Most of those cars left as did I. I get that businesses have lost money and they have to work during the most efficient hours to mitigate losses. All I ask is that you post your ACCURATE hours or maybe have them as an automated message on your phone b/c yes, I did call to try to confirm but there was no answer. They had previously been open before 7 as I usually pass by or stop before 630 and they had been serving people. I havent stopped early in a couple weeks b/c of going into work earlier so Im not sure when the hours changed. But clearly 10 other people thought they would be open. 🤷‍♀️

Good coffee!

Very nice place at this location. It looks new or at least a year old. I have been getting my chai latte over here and they make it very good. I have using the motor app so that way I can just come in and get my items and leave.

To slow the service