Melissa was AMAZING. Super nice. Never once pushy. Best sales rep Ive ever had to deal with, with any type of business - furniture, cars, or anything else. Just know before you go into this store (or any other La-Z-Boys for that matter) if they dont have it in stock, it WILL take time. I got lucky and the couch I selected was already on order, but it could still take a month or more. If youre not willing to wait, La-Z-Boy might not be for you right now.Thanks so much Melissa! Cant wait to hear from you when the couch comes in. :D

La z boy furniture for k la z pricing.Do some research you can get better quality at better pricing

A huge, but welcoming floor room awaits you at La Z Boy, Midway and 635/LBJ. Here’s the place to get a comfortable recliner to couches to coffee tables.Ask for Carla to help you around the store. She is a well of knowledge. See if there’s a MINI Cooper in her life. 😊

We are replacing our 7 year old recliners that we have sat in constantly since COVID19. We met with Eric at the 635-Midway store and he had a lot of invaluable information. When we replace our other two recliners, well certainly go back to this store. Weve found La-Z-Boy furniture to be comfortable and high quality.

Thanks. This experience at Lazy Boy was the best. Our sales person Melissa was very knowledgeable, courteous, attentive and fun. She helped me with my recliner choice and answered all my questions. I was in the store less than 30 minutes.

Great staff. If your going to buy anything lazboy definitely head to this location. They will take great care of you there.

Very attentive staff, our salesman was great ! Brian was very knowledgeable & completely understanding to exactly what we were looking for. We are very excited to recieve our delivery. Great overall experience. 👍

Brian Jessup was very helpful assisting me in choosing the right recliners. I usually hate furniture shopping but there was no high pressure sales tactics- thank you Brian! I highly recommend this store location.

Melissa was so helpful and very pleasant. She made good suggestions but was not pushy in any way. I appreciate her professional expertise.

Service outstanding but after you pay thousands of dollars on several pieces of furniture and accessories delivery should be included

Great experience! 100% recommend.My wife is 8 months pregnant so we came looking for a recliner. They had nearly 100 different options and we found one that fit our small house perfectly. It was really nice to try all the different options.Robert helped us and wasnt pushy at all. You place your order here and then pick up two days later from their warehouse (a few miles away). The pickup was super easy and very fast.Lots of the furniture is more expensive, but there were plenty of options under $500. Of course you can find something cheaper at Walmart or Target, but the quality and build is superior in my opinion.

My daughter and I thoroughly enjoyed our visit yesterday. We were very impressed with the knowledge and helpfulness of the salesmen. The lowered prices were very nice too. I only had to try out one chair, before I was sold. Thank you

Outstanding service, very knowledgeable salesperson who took the time to go into depth and then some about each chair I asked about. I Didnt realize a chair should be matched to the size of the person who will use it the most. This location had a nice selection of recliners. I previously had an inexpensive recliner that I purchased from a discount store, but it only lasted three years with regular use. I also didnt realize how much a good recliner cost, but you get what you pay for. The one I looked at was leather, it had a back massage, heated back, and electric foot rest. The perfect chair for my wife who has to deal with the pain of a bad back.

Tim gave us excellent service and was very knowledgeable about his products, the developments in sleep technology since we last bought a mattress, and the science of sleeping. We are confident we bought the right mattress and adjustable base for our needs.

I walked into the store after having decided that a Lazyboy was probably a little too expensive for what I was looking for, but Id give the store a quick look.And boy did I get lucky...For starters, I managed to snag a beautiful Lazyboy Casey recliner for a good price and also my conversation with the store manager - Eric ensured that my purchase experience was in the top-5 of any in-store experience. Ever.Thanks for making the entire purchase experience an amazing one Eric!

Excellent selection and wonderful help. We were looking for a new couch, and were led to examples of just what we were looking for. We changed our minds a few times, but the Sarah was never impatient with us. She was always eager and willing to make sure we were fully satisfied with our choice.

Nice selection, friendly sales staff. Id return again. A little expensive, but the quality is top notch.

Our store in N. Dallas had exactly what I needed. The salesman Brian, was smart, empathetic, patient, with personality to match. He listened, guided, then made suggestions that determined my purchase and erased all the comparison shopping I’d done. Thank you Brian and La-z-boy, keep doing what you’re doing!

We purchased a recliner.Good service, polite and knowledgeable sales rep. My only complaint is the price tag on each item. The tags show 3 prices, the original price, the sale price and another price that was $100 more than the sale price and is the amount you pay. Obviously we want to pay the lowest price but when I inquired about why we were not getting the lowest price on the tag I was told that the lowest price would be the amount I would pay if I ordered from the warehouse and it would not have the Scotchgard. So ok, I did not like the answer but I want Scotchgard so I’ll pay the price for it. Then when we agreed to make the purchase I was told that it would have to be shipped to us from the warehouse. Wait but if it comes from the warehouse???? Didn’t you just say if I got it from the warehouse I would pay the lower price? For me the bottom line is this. Don’t tease me with a lower price and not give me an answer that makes sense as to why I am not getting that price. Also if I am paying another $100 for delivery I should not have to wait a whole week.

Really enjoyed my shopping experience with Mr Eric Lawrence, at the Dallas Midway Store. He was very attentive and informed on the product line, quickly being able to point out the best alternatives. He allowed me time time and space to make up my mind, in a low pressure environment. Thank you.

Great job of explaining products and options so I could make the best choice fore hat we needed. Best experience so far during this shopping experience.

I went to La-Z-Boy to find a recliner. The salesman was so friendly, knowledgeable and understood exactly what I wanted and needed. I ended up purchashing on the spot. It was definitely a good experience and Im very satisfied. Thanks, La-Z-Boy.

I had a very good experience at this location and Darren Bridges was just great helping me. He explained a lot about recliners and showed me several from which to choose from. After I chose the recliners I wanted he helped me with delivery from Dallas to Waco and to my new apartment in Waco about a month later. That helped me greatly and I really appreciated it. Thanks Darren. I will send any friends to Darren to get very professional customer service and assistance picking out a recliner. Outstanding customer experience!!

The showroom was nicely laid out, and the customer service was top notch!

They have a nice selection. However, if you want a custom chair be prepared to wait 6 months. They lady we worked with was nice, but appeared constrained by local and corporate requirements. At checkout we had to sign and initial a number of documents. It was a lengthy process and I almost gave up. It was made worse by their requirement that we sign and initial two copies of every document. I don’t understand why they couldn’t just make a copy of one set of documents. I will probably look elsewhere first before I go back to that store on Midway and LBJ.

Nice large showroom. We were met promptly after entering the store. Sales person was knowledgeable and pleasant to work with in selecting what we wanted.

MY Wife and I went to the La-Z-Boy store on Midway Road in Farmers Branch yesterday and were happily suprised by the attention we received. With the help of Eric we finally found the perfect chairs to fit us both. Eric had us try quite a few to find the ones with the correct seating depth and height for the ideal sitting position. Also had us try the effort required to recline and then return to straight up position. All very important to us because we are quite old and not as strong or agile as we once were.Couldnt have been better.

We had a great experience with our sales expert at Lazy Boy!!!Sarah was a great addition to the 2nd recliner we chose since the 1st one was not a good fit for our home. Will definitely recommend Lazy Boy on Midway in Dallas to all my friends and family.

We paid $3,420.19 for two matching chairs. One electric and the other manual. Within 2 weeks after delivery we had serious issues with the electric one not working properly. We followed procedure, called it in and a few weeks later a tech came out. He says it was assembled incorrectly causing parts to break and the main metal rod to be bowed and cracked. Told us he they normally fix them in your home but this was so extensive that he would have to order parts and completely rebuild the chair at their shop but he couldnt take it with him. I called after a month, still waiting on parts. I complain to our sales rep, the store manager, and the corporate office, as well as warranty service. Since it was assembled wrong and is broken, I want a correctly assembled and inspected chair like I paid for. They will not replace it. They picked it up today and cant give us any idea how long before they can repair it. No one EVER calls back. We have been loyal customers for about 40 years! Do not waste your money on LA-Z-BOY because they are no longer the quality product they once stood for! BEWARE!!!

Very nice store and a great staff. Covid compliant and very clean.

Outstanding professional service..told salesman what we wanted and he did not waste our time showing us other options...gave us time to think and make a choice.. no pressure to buy immediately..

Sarah was very helpful and knowledgeable about the recliner we wanted to buy and made the whole purchase experience a pleasurable one. Thank you!

Wonderful furniture, knowledgeable staff, simple process to buy.

So I moved to Texas from New Jersey. I explained to the staff my situation and what I was looking for. The staff was not only extremely personable but also extremely helpful as well. They did not rush me at all and they helped me in a timely manner. I highly recommend La-Z-Boy furniture in Dallas!

The salesman listened to my needs and found me the best couch for my needs.

Sales person, Carla, was Fabulous! Wish they the perfect, comfy recliner we were looking for. Alas, it was not to be. Still looking.But, if you are looking for furniture, stop by and talk with Carla. Shes very knowledgeable, experienced, and just good people.

When I walked in the store I was greeted by a nice gentleman. I told him I was just looking so he left me alone to shop until I found what I wanted. I love that he gave me space instead of hovering over me while I looked. I found the most comfortable leather chair and attoman for a really great price!

Very professional and thorough; a positive experience. Thank you Eric Lawrence.

The salesman was very patient and allowed me to walk the entire floor pointing out special features of each chair I was interested in. This was a first class experience from the moment I walked in the door. Please commend my salesman for his expertise and kindness.

Brian was great!! Great prices

Mr. Eric was attentive to our needs. Explain the items different function. I requested information about credit. Directed me to kiosk and the purchase process was simple and fast. He explain fabric protection, the warranty and return policy. Schedule a delivery date.He was professional and courteous. Thank you

Great experience made the purchase easier.

I have been to several Lazy Boy stores in the Dallas area and was not impressed with the service. This store though was great. Everyone I spoke to was helpful but not pushy. Sara took excellent care of me and I cannot wait to get my new living room set!

Good quality American made furniture. But not only would ordering in alternative fabrics take 10-12 weeks, but even buying a floor model would take 1.5 weeks. They refused to even let me and a friend load a recliner in my vehicle, saying they are required to send it back to the warehouse and schedule delivery from there. Seriously? If they are that backlogged on manufacturing and delivery, they should hire more people and buy or rent another truck.

Very nice things in there, also they have a good customer relationship and a lot of packages to go with their sales.

I did not like anything about the store, until I met Carla! She is the best! Very attentive to my needs! I had to leave her another great compliment!

Nice selection of chairs and sofas, friendly staff. But wait for a sale....

Ryan, the manager, is very knowledgeable. He spent several hours helping us find the perfect set. I would highly recommend the North Dallas location, the other locations in the area seem like they have given up. If it was not for the La-Z-Boy quality and comfort, I would have never sought out another location in the Dallas area due to the extremely poor customer service I received at other locations, but because it is unbeatable I decided to try one more spot. I was extremely pleased and impressed with the staff and my experience at the North Dallas location and would highly recommend it.

Great people and very knowledgeable. I really want a sofa from there but its very expensive. Best quality hands down so it makes sense and very comfortable

Speak with Eric, he is informative and a truly professional salesman. Great experience.

Pleasant experience shopping for and purchasing a powered reclining sofa. Eric provided important details which allowed us to customize our pet friendly fabric of choice. Very happy with our experience.

We found what we wanted and were able to purchase a new recliner and table.

Sarah was kind and helpful in selecting a chair for my mom.

I went to Lazy Boy because my family has purchased from this company since I was a child and it is outstanding furniture-but after the condescending and misleading information I received today the ties are severed.

I was greeted when I entered the store by Eric Lawrence, the store manager. I knew what type of recliner that I wanted and he led me to the selection. He was very helpful in explaining the details of the particular chair, the fabric choices, and the color of fabric. I left the store and returned with a cushion from my loveseat for comparison of color choices. I made my decision and Mr. Lawrence closed the deal. I was highly impressed by Mr. Lawrence. He was very familiar with his product and answered all my questions. If I ever need another La-Z-Boy product, I will go to his store and purchase it from him.

Great experience and love the recliner.

DO NOT BUY FROM THIS LOCATION. We bought a sectional from this location back in July (it is October). We were quoted 8-10 weeks for our sectional. I called in September (at 8 weeks), and we were quoted mid-October. Well, here we are in mid-October (over 10 weeks), and I called again, now they are saying MAYBE November. We paid for our sectional IN FULL in July. What company takes over $4K up front with absolutely no communication on their end and no product to show for it. Antiquated ordering process where you HAVE to order in the store, and I have absolutely no tracking information, other than personally calling the same crooks that took my money months ago. The staff should be calling ME to apologize for delays. They have done nothing to rectify the situation. Have not offered any discount or refunds. Maybe we will have a couch by Christmas - who knows at this point. Let me tell you, theyre now quoting Mid-March to everyone who walks in the store. Who in their right mind would agree to that sort of timeline? I understand COVID delays, but you can order from ANY OTHER COMPANY, and it will be here in less than their almost half a year wait time. Order number is 0722008JSBD (for Lazboy).UPDATE: still waiting, and we are officially at 13 weeks. Still no response from Lazboy.

Very helpful very nice. Store very clean and pleasant.Answerd all questions asked in detail. Wish everyone was so nice and helpful.

Im a fan of la-z-boy and have purchased multiple big ticket items from them before but this location is absurd. My mom and I came in to look at reclining sofas and from what I could tell, only 2 people were staffed for a Sunday afternoon. After wandering the store for about 20 minutes and picking out multiple recliners that I liked, I tried to get an older gentlemans attention to ask some questions and he avoided eye contact and walked right past me as though he made a judgement call that I wasnt a serious buyer. The quality of their products is unmatched but the service here is horrendous. Highly recommend going to another location.

The level of service here was amazing. Eric, the store manager was incredibly knowledgeable and patient even though we spent almost 2 hours in the store and changed our minds 3-4 times! I will definitely be returning here for any other furniture purchases and would recommend it to anyone who is looking for great quality and the customer service to go along with it. Also, their sofas and chairs are made in the USA, which is important to our family as well!

We wandered around about 6 minutes before Sarah greeted us. Sarah was delightful throughout the purchase process.

Never having purchased a lazy boy before, my experience was excellent. My sales woman was so pleasant and knowledgeable, it made the purchase easy.I was there during a sale and found the perfect chair from the in stock options. It has been a very nice addition to my home.Quality is there, delivery easy and courteous.

As a design professional I have now purchased 4 products from SarahShe is extremely professional and has a great demeanorShe is a true asset to your companyThank you so much

My wife and I found what we were looking for.Sharlen was very helpful and answered all of our questions

They tried to tell me the chair cannot come without the (unspoken till time to check out) chair protecting spray or whatever. 100$ then, I kept getting the run around on the location of my chair. I finally got what I wanted at the price i wanted. Customers should not have to fight over these kinds of things. I like the chair though. 5 stars on that.

Excellent selection and service. One of my best furniture shopping experiences ever!

Sales experience was great, Eric is very professional, helpful and courteous, highly recommend this store for anything LazyBoy...

I came in and looked over the recliners and quickly made a choice

I recently moved to Dallas and decided to leave behind most of my furniture in Seattle and splurge on a new couch with automatic recliners. The staff at the North Dallas store were helpful, thoughtful and not the slightest bit pushy. I found a couch I adore and it was delivered the week I bought it. I’ll be back for more!

We were greeted by a very knowledgeable and pleasant man who was attentive but didn’t hover over us. Answered all our questions and helped finish our purchase of two recliners.

Quality and quality service

Very well. Got what I wanted, no upsell!

Salesman was extremely knowledgeable and answered all my questions while I made my selection.

Very informative and professional salesman. Was a pleasant and successful shopping event.

Eric was very patient and helpful with my 94 year old mother when choosing her new recliner!

Staff was very informative about their products. It wasnt just a sale for them but a desire to genuinely find the right furniture for you. La z boy was very comfortable to sit in and we learned a lot even though it was our forth stop of the day.

Weve bought several items here over several years. The sales staff is great! I dont understand why the company refuses to have items in stock, no one wants to wait 2 months, but weve been lucky & able to choose items from the limited in stock items. The last purchase was a recliner. All the store models were in fabric & we took the one they had in stock but didnt know it was leather. Our cats, of course, instantly destroyed it by simply walking on it to check a new item in the house. They should have said it was leather & we should have made sure it was fabric. Were both at fault. We will return for our next purchase but lesson learned... make sure you know exactly what cover you are getting or your beautiful new chair will only be beautiful for 5 minutes!

My wife and I had an excellent experience getting our new chairs here. Eric was a great salesman who remained professional and courteous throughout our purchase even though we changed our minds about 5 times. We will be back for more furniture for sure!

American well made furniture just prices are quite high

Very pleased with our experience here, impressed with store manager, will be purchasing my furniture from them

It just so happened that I walked in, told the sales person what i wanted and she showed us to a batch of recliners. Found one that was petite just as we wsnted.Delivery was on time, fast and efficient setup.

The sales associates were helpful but I was just buying 2 vases and I had to fill out pages of unnecessary paperwork. I know small purchases are not common but they need a separate process for this since they don’t just sell large items.

Carla is such a gem! Very attentive to my concern! She is a very seasoned employee. I wish she was the manager! She knows her stuff! From fabric, to details and the advice as it pertains to your decor needs. I walked in to view some of the dining tables, and I was not impressed. However, then I was greeted by Carla and everything changed! Carla took me on a tour around store, then I understood their concept as a company and what they offer to there customers! Thanks Carla! Their customer base is not your average customer, because of the quality of the pieces! I loooove hat! The furniture here is fresh with a modern twist! I will be back just to see Carla! 🟥❤️🤸🏾‍♂️Ps: Ms. Carla you are an amazing woman! You taught so much in just 20mins! I can’t wait to buy the dining table ! #SheisAStar #BlessedisSHE

Friendly staff. Never rush you to buy and provide all the info you need about anything. Really good quality..

Charlene was great when working with us.

Sorry it couldnt work out, everyone we worked with were accommodating, unfortunately La-z-Boy doesnt carry what we desire

AVOID THIS LOCATION AT ALL COSTS! Decided to go with LaZBoy over Nebraska because the sale team won me over with talks of white glove service paid $150 for delivery (which wouldve been free at NFM) We wait the 2 months and still no call on when our couches would be ready. We call to follow up - the couches had been ready for delivery for an unknown amount of time. We hadnt received a call because the sales guy no longer worked there. Annoying but excited to get couches. Scheduled for Friday 2:30-5:30 delivery window. 4:30 we get a call, the truck broke down and would be running a little late. We called at 5:30 for an update and were unable to get a confirmed time. 6:30, We called back and explained how we had plans that night and we needed to figure out when to expect them. However we were met with an employee who didnt seem to care about our concerns.7:30 after continuous run around we spoke to the manager who was rude and told us we needed to sympathize. We requested to be delivered the following day. No accommodations were granted, no one was apologetic, we were wrote off as being rude. Our couches were delivered eventually at 8:30 pm. We paid for just a great service and the customer service at this particular location failed. TAKE YOUR BUSINESS TO A DIFFERENT LOCATION! DO NOT WASTE YOUR TIME!

LazyBoy always has a good selection of chairs and sofas in a wide range of fabrics. The quality is excellent. Sales and delivery could not be easier. Everyone is professional and courteous.

Great customer service!!

Horrible place. If you are a person of color do not shop here

Ordered sectional, delivered wrong side sectional. Delivery was not flexible, asked for after lunch delivery and was told not possible. Sales person was rude when I called about the issue and she set delivery for correct sofa without notifying me. Then she threw it in my face that I was not charged delivery even though she dropped the ball. If you are looking for good customer service this is not the place. Waiting to resolve with store manager.

I want to thank our sales representative Sarah, she did an amazing job helping us decide what we needed for our home. She was very patient and allowed us the time to make a decision. We never felt pressured or rushed. Pick up was a breeze as well.

The associate (Sarah) was extremely helpful and stayed late just to help us decide on our purchase.

Good variety of merchandise. Sales people were friendly and knowledgeable. I did not feel pressured.

Representative was very helpful and really knew his stuff.

Don’t waste your time !Terrible management, outdated systems, old school mentality and product offerings.Job Seekers: Don’t bother..... they will demand you work for 7.50 per hour for a 50 hour week with no breaks and very poor commission potential.This place should be reported to the Staye Wage and Lisbon Board !

The hours need to be updated. I drove 40 minutes and got here an hour before it said it was closing on Google only to find out they closed one minute after I arrived. So annoying Ill go somewhere else for an overpriced recliner

Horrible service, I have never been spoke to by a manager the way Nicholas addressed me. Would recommend the Lazy Boy product, but choose another store. They should learn to take responsibility for their errors and quit acting like nobodys time is valuable besides theirs.

Horrble! There were good people but the delivery took over 4 months!

Over priced