Normally I really like PappaRoti for their customer service. This week I have been extremely disappointed. I got this Karak Tea today and although the tea is good, the cup and lid do not fit with each other and spilled hot tea all over my hands. They also have a sign up in the window that says 99 cent coffee on Monday and Tuesdays and when I asked about it on Monday when visiting they said it was no longer available, yet the sign is still up.
Today was my first time at this coffee shop and I am so amazed. There was only one person behind the counter and we were served very quickly with amazing quality food and buns.Ill definitely be back soon!
I wondered how a bun could be as complex and good as they say? I was pleasantly surprised, it was delish. The American coffee was really good, too. The place is super cute if you want to sit a spell or meet some people up there. I got a carry-out but will definitely go back & eat in. This is a Malaysian chain & they’re literally all over the world.
Good customer service - they recommended the plain bun with their signature tea. My boyfriend liked the tea, just thought it needed a little sugar. The plain bun was really good - soft, flaky, and buttery.I had the berry one with strawberry syrup, almonds, and white chocolate chips. I think the plain was a little better as the almond and strawberry syrup flavors overpowered the bun a bit, but I think both are great choices. The vanilla latte is also pretty good!
You get the best kadak chai and bun in this place. The bun is perfectly made, crisp on the outside and super soft from the inside with butter in the center! I have tried all the speciality buns here and all are awesome. But my favorite is just the regular bun. I literally take everyone who visits Michigan to this place. One of my favorites definitely.
This place is a novelty. I was surprised by their kadak Chai! It tastes so good! If you miss the road side tea in india, you must visit here just for a small cup of tea.The buns were amazing too! Super soft inside and crispy on the outside. They bake it after you place your order so you’ll get them fresh and hot every time. The guys here are very friendly. I recommend this place !
Get their Karak Tea combo with the bun! Its a must have!If you have a sweet tooth, then try Nutella bun or one of their other toppings.A good place for evening snack
No doubts about the quality of food served here. But customer service sucks. Their website has started taking online orders and when you go to pickup then you will know your order was never placed and online ordering is in test mode. Even their phone orders pickup is quite lame. At their given time of pickup buns are never ready and one has to wait same as ordering in store.
Went to PappaRotis in UAE and never thought Id get the chance again! This is one of my favorite dessert places ever because the buns are so warm and savory with a touch of sweetness. There is nothing like these anywhere else and I highly recommend anyone who has never tried it go and get one! Anyone living close to this is so lucky because they can get it more often! Staff/manager were amazing and friendly as well!
Unique selection. They really need a larger space. It is very crowded sometimes and only a handful of seating arrangements.
Amazing staff and even better food, check them out you will not be disappointed!!!❤️❤️❤️
This place is like heaven. Everything in this place is delicious. I couldnt stop ordering and ordering over and over again. The buns are a delicious desert. The milkshake is delicious. They are made with fresh fruits. The whipped cream that you can have it on the buns is home made. If you will taste something from here you will become addicted for life. I love food and this place is one of my top favorites.The staff is very nice and friendly.I highly recommend!
We are group of 5 people, visiting Papparoti from past 6 months and never experienced bad customer experience as today.We went to place an order in person, we are in middle of placing an order, phone rang, and the person who is taking our order, asked us to hold on and made us to wait couple of minutes instead of asking the other person to wait, he made us to wait. Finally we placed an order, and we asked us to enter my phone number for reward points, and he literally hesitated to enter phone number, firstly he mentioned after billing he will be able to enter the phone number, he forgot to add the points after billing, and he straight away denied to enter the phone number saying that he forgot.After a while, we went near the counter, to collect our buns, and the buns are half raised, and we asked to replace it, but he started yelling at us, what’s wrong with it.Customer service is really pathetic. I never never experienced such kind of rudeness, this is the first time I experienced.I wanted to know his name, but he denied to tell his name and asked us to talk to owner.I wanted to reach out to owner, but I don’t see owner details anywhere in the store.Since, I don’t know his name, would like to mention date and time, and the owner will be able to track him. Sept 12, 2021, 11:45 AM.Please make sure, you have a good staff, otherwise, this will impact your business in a bad way
I enjoy their coffee. They have great customer service. The place is clean. I have not tried any buns due to a gluten allergy. I hear the buns are amazing though. They smell so good.
I have been getting Karak tea from this location for almost since they started. Karak tea and bun is a great combination but the place is too small for dine in. Their signature buns are nicely presented. I could have given 5 stars if they had little extra space and don’t run out of buns once in a while.
Best coffee spot, service and staff in town. Had a chance to meet Victor(owner), just wow, what an amazing passionate person. He really knows his coffee and how to make a customer smile. This is an absolute must try spot especially for coffee lovers. Dont forget to add one of their delicious fresh buns with your order.
Tried this little shop for the first time. Took my 1 year old so we could enjoy a special treat together! The owner seemed really nice, he took a moment to tell me about the buns and the drinks. Very open to answering questions about the menu. We got a bun with some fresh strawberries and whipped cream on top, I also got a chai tea. The bun was really yummy! Not too sweet and a good mix of “sweet and salty”! Chai was so well spiced and not overly sweet like so many chai teas around these days. Really yummy! I love how proud the owner is of his restaurant and I’m happy to have them here in our community!
So delicious bread, nice place to take a while and enjoy a tea or coffee with a delicious bread. Kindly people
Lovely cafe with amazing service. The gentleman working was so kind, and passionate about the delicious coffee/tea selection and of the course the buns. Will be going back very often and highly recommend.As a side note, everything is priced very reasonably as well.
The food was really good and the place looked nice. its worth trying
Terrible service.. Employees barely speak English and would leave in the middle of the order and ask it again. Standard cappuccino is cinnamon flavored. Does not taste good.Also medium is small.. If you want a regular size drink, you should get their large.
Coffee Buns are just amazing, cant stop eating them. Karak Tea is my another favorite.
I would give them 0 starts if there is an option !!! This happened 3 times, they keep not doing my orders when i order over the phone, very poor service, dont waste your time
I used to love this place for the past year. My friends and I were regular customers (3x+ per week) and karak chai and a bun would be my go to for long days after work. It seems the staff changed recently. The new staff has continued to burn the buns and ruin the taste. The buns are no longer sweet but instead dry, and I can’t taste the required layer of coffee they spread on top. The karak chai taste has also deteriorated. Bring back the old amazing Papparoti please!!
Excellent chai, but really disappointed with small Togo chai LID! Spills all chai! Hope they fix it soon. They Introduced a new design for short time (that worked good) but back again to old design lid.
If you like Indian style tea, this is a place to visit.Coffee buns are also awesome.Ensure you use app to order it. You can collect point and get free tea or bun.I have got a tea and 2 buns for free and I have been there 3 times.
This place was amazing! The buns are to die for! Super sweet and fancy. I got the hibiscus tea along with the icloud bun and they were both delicious! Reasonably priced too. Both plus the tip were about 10 bucks. The gentleman who greeted us and took care of us was super nice as well! We will be back soon!
I always enjoy trying new bakeries, but this place turned out to be such a hit! First of all, its Malaysian chain that has 450 stores worldwide. How lucky we are that the first US store was open here in Michigan! Second, Malaysian buns are just divine! I love their signature Karak tea with cardamon, and my daughter enjoys new flavor of buns every time we come here
I saw this place and wanted to try it because the place Im staying is across the street. Well on my last day here I stopped in and the staff was so warm and welcoming. He gave me a taste test of the karak tea. I then order the combo of the tea and bun and waited for the bun to come fresh out the oven. I didnt know I was waiting for magic. Seriously if you get the chance to try this fresh out the oven do yourself a favor and get one. I spent the past 3 days eating all the different foods i could here and this bun was by far my favorite thing on my journey. It was light and crisp and the buttery goodness was unreal. I am dying for another one. Wish this was in NY near me because this was pure happiness.
The bun cools off before the tea is cool enough to drink, but the pairing is still SO GOOD. And Im so glad they set up in Farmington so its close to my house heheh
This place is a must goo. I really like their bun. I tried their signature combo. It was really yummy. Butter filled inside the bun. I really enjoyed it. Their karak tea is also good. Worth the money. They are open for dine in
Best place to chill out in the eveningOne request to papparoti can we have old staff back to work at Farmington location so that orders will be processed faster. From last week we have to wait long even for a tea.
Very popular place that a friend owns. This was our first time and we loved it! The buns are buttery and delicious. We got the Mona Lisa pictured here. It also comes with vanilla ice cream. The items made here are like a work of art that just happen to be delicious too. I will definitely be a regular and cant wait to try all the items. It was hard to choose what to get!
Just one word Awesome. One of the best dining experience. Very welcome people and warm atmosphere. We were here for the very first time and ordered signature bun with karak tea combo and it was amazing....just try it if you are here for first time like me and then go for their creations. I would definitely recommend their signature bun combo and you wont regret it. Bun was so amazing, crispy from outside and full of flavors from inside..just loved it. Tea was one the best I had in North America even including Indian restaurants or yemen tea in Dearborn. Great work guys, keep It up and will be back soon.
Geat chai and the buns are awesome. The wait times are long even when you order ahead but the buns are always fresh.
First time Ive gone in there and it was amazing! Pleasantly surprised the quality of the pastries.
It was easy to find this place in Farmington. We went there with recommendation from a friend.This place is heaven for tea lovers. The Karak Tea is must have, it is Irani Chai with twist of masala Chai. The Bun at this place is super fluffy and very soft, it melts in your mouth and is a classic when combined with Karak Tea.I wish they would have served the tea hotter than what they served during our visit.The place feels small especially during the busy hours.
Best tea I have had in the US!Their buns are flavourful and fresh.Will definitely be visiting more.Hope they open in more locations.
My kids and I loved their coffee buns just plain. They were so good. Nothing like we’ve ever had before. Very good coffee very good buns 😊 they were very fresh nice and warm. The butter was melted and it didn’t even need the extras. Was just the right amount of sweet and buttery and moisture was perfect. Loved it. Could have had at least 10 of them if not more. Good thing I only got a few. They were yum!!
Chai tea was decent but the buns are delicious.
Very good chai and bun. Must try combination
Smells great and ohh yeah tastes awesome...
Love this place, buns are to die for! I could eat 4 of them, they are awesome
Congested seating and orders take too long. The Karak tea is not really worth the hype unless you like really sweet tea. The buns were just okay.
Started loving the signature bun from the very first day of my visit, Definitely a must try café . And ask Mohammad for the best drink . He greets and welcomes you with big smile and suggest you for the best drink .
Their chai is delicious and the bun goes perfect with it.
Absolutely amazing treat! The buns are one of the best things Ive ever eaten in my life and the Karak (chai) tea is probably the best you can get outside of India and both are a must-try. The Morning Tweet bun with Ashta and Honey and a karak tea is the best way you could start the day. If you have a sweet tooth, I recommend the Mona Lisa which is truly a work of art.The wonderful service coupled with food and tea you must taste to believe makes this place one of my favorite in the world. I would truly spend a fortune to have one of these in my home city. Thanks Yossef for the warm welcome!
My friend hyped this place up, and whenever that happens, I’m always disappointed. However, words don’t do this place justice, this flavorful bun slapped👋 🔥. I unknowingly came before closing and felt bad but the lady that works there was super nice and made me a fresh batch of buns. Great staff, great dessert. Highly recommend, give her a raise!
Amazing place to have tea and bun.....(we took the karak chai and bun combo) havent had such soft and sweet texture bun in long time.....Recommended .....definitely a must go place
Amazing 😋😋😋I never thought I can have the real test of Maska bun with Tea in USA ever. PappaRoti is the best place to live your childhood and college time again. Feeling Nostalgic 😇
First time at Pappa Roti and I was not disappointed! I ordered the signature bun and chai from and both are quite good. Id definitely go back!
I loved their plain bun with their karak chai.!
If you are like me and enjoy trying new things, love meeting new people, learn and be around different cultures...YOU MUST GO TO Pappa Roti! They went to Malaysia to learn how to make the buns before they could bring this place to the U.S .Their Karak Tea...W O W especially if you like cardamom 🤯Victor is so excited and passionate about Pappa Roti. He wants to share all he has learned and the journey he went on for Pappa Roti.
Fantastic experience….loved their buns and coffee 😋
The food was delicious, although the service was a little all over the place they did a great job! They served all of us, even though they looked a little overwhelmed by all the orders. Overall a great experience!
I love the signature bun here. The layer of butter inside enhances the taste.
Really unique assortment of food, surrounding a mouth-watering delectable bun.
Amazing tea and awesome tasting bread
Loved the Tea and Bun here.
The buns are delicious! Crispy, a little sweet, a little salty, quite crumbly - not an easy eat in the car treat. Friendly service and received a great coffee suggestion. Will definitely be back!
Highly recommend their tea, if you are up for some strong tea.Of course Nutella makes any dessert good, so add that to paparoti bun with macadamia- yumm! Location has nie interior and decor for catch-up with friends.
PappaRoti is my favorite cafe place, I tried their tea and original bun an i fell in love with it. My coworkers and I always visit PappaRoti to chill and spend good time. Their staff is amazing and very friendly, and most of all the place is perfectly clean. I truly recommend this cafe for anyone who wants to try something new and special.