I had a great experience at this location! Every employee that I interacted with was very personable, knowledgeable, and helpful! It was overall a great experience!

A smaller sized REI store location, however, they pack in a lot of appropriate gear for the area. Employees are great and have a lot of knowledge about anything Ive asked about, be it skiing, biking, or hiking. In some cases this knowledge is aimed at beginner or intermediate. But you shouldnt expect a pro-shop level of knowledge from a jack-of-all trades store.

Had 2 of the 3 items in stock that I was looking for. They seem to carry way more product here than the Salt Lake City store. Cashier was also very helpful, kind and professional. It’s a little out of the way for me, but will likely return to this location over the Salt Lake City option. Also, more than enough parking available.

Awesome staff at this location. I spoke with several members in different areas and they all have excellent information on products. This store is clean, neat and organized very well.

Only reason its not a 5 is the interminable wait at check-out with only 2 CS reps. Staff could be a little more aggressive about asking a customer if they need help. I finally just had to ask do you work for the store? Helpful once I got their attention. Well stocked for one of the smaller coop stores.

I did curbside pickup today. Super easy and convenient to set up, and there were some open spots reserved for curbside in front of the store. An employee brought my order out within seriously like two minutes from when I told them I was there. The lady was friendly and helpful, too. Couldn’t be happier with REI.

I love me some REI! They somehow find awesome people and have great customer service all the time. They have a cool app and you can order on the app and pick up in the store.

A huge thank you to Ace & Tanner for adapting my mountain bike to have everything (both breaks & gears) mounted on the left handle bar! This has been 3 years in the making so that I can safely ride! 🤙🏼

The staff are very friendly and helpful.

Always love going to REI regardless of which store it is.

Great new location. Layout is awesome, and best of all, it’s SO CLOSE!! The grand opening party was a blast. The lines were long, as to be expected. Not sure how it will be on a regular night!

They had a person out front to make sure every person is wearing a mask. I thought, That seems unnecessary, but whatever. Then I walked to the back of the store to see the shoes. I approached from the side, and . . . they had walled off the entire shoe section with awkwardly placed merchandise? It wasnt even clear it was a wall until I had forced my way through it. At that moment I realized Oh they want me to walk through their approved shoe section entry where they have an employee stationed.The employee was looking at me. At that point, I felt really uncomfortable being there, so I left the shoe section completely. I went to the front to pick up a package we had ordered online, and there I encountered another wall made of awkwardly-placed merchandise. I couldnt walk to the cashier desk in a straight line; they wanted me to walk around--through their approved que path--even though there was no one in line and hardly any one in the store. Again, I didnt know this was a wall until I had awkwardly made my way through it. I felt embarrassed as employees were watching me figure this out.Bottom line: this store feels controlling in weird ways. It made me feel uncomfortable and unwelcome. I plan to shop elsewhere going forward.

Trey in the shoe department did an amazing job! He is very knowledgeable and patient.I have the hardest time finding shoes that work with my feet for long hikes. I usually end up getting blisters on my heals. Trey talked through different shoe options that would be better for my feet. We had to try on a lot of different shoes, and he was so good at figuring out what wasnt working and bring another option. We finally landed on a pair that made my feet feel happy!Oh, did I mention he was also helping 3 other couples at the same time?! Rockstar

My friend and I went to this location to find hiking shoes. Frank was absolutely amazing! Frank was knowledgeable, took his time to talk with us, and answered all our questions. This is how customer service should be done. This was the best REI experience I’ve had.

Slater was incredibly helpful and spent quite a bit of time breaking down the details on bikes. We purchased 3 due to his level of customer service and help.

Great experience. They were very helpful and very nice, and we wil definitely be going back.

Andrew was so helpful, nice, and knowledgeable when helping me and my mom find our new winter hiking boots. Marin was awesome and patient with our time consuming transaction (our fault) at the register. Great experience and appreciated the kindness/ knowledge of all the staff!!

REI has always impressed me from how well put together the locations usually are to how friendly the staff members are. The only thing I reccomend is dont hover over people when trying shoes on its makes the experience a little uncomfortable.

I’ve never felt like a farm animal before while entering and exiting a store until I came here. I understand proper COVID precautions but as I tried to leave they had the entrance blocked with a rope which is highly illegal. I almost tripped over it at first and someone told me I can’t leave until they open the gate. I won’t write what I said back to the employee to save the good public from reading mindless expletives. Will be reporting this store to the fire marshal.

I was looking for some cycling winter gear so I stopped by to check this store for the first time. Store looks great and clean, everyone is friendly and willing to help. Great location. However, I didn’t purchased anything. To be honest I wanted to check the prices, since they sell good brand gear. I wasn’t surprised to see the prices to be so high thought. It’s kind of outrageous how can they overpriced gear that in reality is not that expensive. I also checked their website and the same coats, same brands and same designs I found, I purchased them from Sierra for more than half the price off. My recommendation is to do a prior research before buying. I think many stores not just this one, overprice their items. With what you spend in one thing you can possibly get 2 or 3 somewhere else and again these were the same or even better brands, like Castelli for example.

Clean store and friendly staff. The people I spoke to were really knowledgeable. I appreciated their help.

I have been going back and forth for months on what kind of backpacking bag to get, and I stopped in for my second time today. Alan helped me out, and took the time to fit me on two bags, and fix a strap issue I would have never seen. He did all of this as he was due for a break, and it was one of the most pleasant retails experiences Ive had. Thanks again, Alan!

What a great location..the employees are all very friendly and eager to help. Furthermore, they are extremely knowledgable about what they sell.Frank in the shoe department was amazing and deserves a massive raise (and a cookie!). His knowledge was second to none when it came to the products he was selling and he was very patient with all our questions.Great experience... Some things here are a nit pricey, but worth it when backed up by great employees and a great company. Thank you!

Bought my first pair of trail running shoes. Peg was fantastic!

We went in looking for packs, but we didnt really know what we were looking for. Alan was extremely friendly and helpful. He was very patient in answering our questions. He helped us test out our gear in the store and find exactly what we needed. Alan and all the other employees there were very kind and attentive. We had a fantastic experience and will definitely be coming back.

I got a new hiking pack and left feeling confident and informed with my purchase

Great product, fair prices and friendly and knowledgeable people to help you. I went looking for backpacking gear, not knowing much about it, and Zoe took the time to show me a lot of different products, tips, pros and cons, etc. I felt bad taking so much of her time but she was was happy to make sure I got all the information I needed. It was such a great experience.

Extremely rude and unhelpful! I was wearing a mask and it fell below my nose for a split second (on accident) and the lady was extremely rude! I walked away when I was planning on spending $150. I’d rather spend my money elsewhere. SMH

Very helpful staff, and I didnt have to wait for help. Great experience!

Staff was friendly and patient, even during black Friday. Located in a really nice shopping district. I would definitely recommend this store to everyone.

Great staff. Not the biggest selection but not the biggest store so that makes sense. Like a second home.

I have been sitting in the shoe area and have been ignored twice. Planned on buying a pair of $220 hoka shoes, guess they dont want my business. Make that thrice (3 times) I gave the gal one more oportunity to help, but she walked away, again. She knew I was waiting, because after the second time walking past me, she asked how I was. I said great, just waiting. Maybe she doesnt like police, I was wearing a thin blue line gator face covering. I was even wearing it over my nose because they insisted on it. With my PTSD its extremely difficult to do more than 5-10 minutes, but after 15 minutes and being ignored I figured it wasnt worth it. So sorry Farmington Utah REI, you didnt get the sale.

Sometimes in-store selection is lacking, but theyre always willing to order it for you or help you find another location that carries it, if youre pressed for time. This store is pretty pricey, but youre paying for quality, long-lasting items! They also have a 1-year return policy, which gives you time to make sure the item is right for you.

I’m writing this review from the parking lot. This REI is incredible! and it’s because of the staff. I’ve been in a handful of times already and left stoked every time. The staff in the shop especially are top notch and know what they are doing. I’ve been treated well each time. A lot places treat you like dirt because you’re not one of their buds but not here. They did a ski tune on both sets of my skis and a core shot repair which turned out great. I’ve worked with Asa and Vincent and Grant and several others on the staff. Thanks REI for being such a great place to shop and for doing more than just selling stuff! Proud to be a member! Me and my family will be back soon!

Millie is really knowledgeable and super friendly! She made my shopping experience fantastic!

Love this outdoors store and the staff have been really helpful!

I heard that they cant be trusted and should not shop here at all because they can over charge you on things that you just purchased which if you take any purchased item back even a birthday gift you have to show proof purchase of receipt which at least it think is fair but unless your exchanging it for something else than yeah but if you cant get your money back well what about gift cards too but better not over charge on that one too.

I am new to rei l do like the quality and verity of the products they carry. I am surprised by the lack of knowledge about the products by the employees. There were more clerks than customers yet they were more interested in taking among themselves than helping a customer.

Cancelled an order of mine without so much as a phone call or an email. Now Ive lost the best coupon offers for the year. From the reviews this new REI location is off to a rough start. I will drive the extra miles to the Salt Lake location.

Really nice people. Not educated on what they are selling.

The Covid awareness and wokeness of this store is overboard and uncomfortable. If you’re going to treat and talk to your customers like lab rats, just close and stay closed till it’s safe for y’all to come out

I got a $60 pair of sandals for my Birthday. I tried to take them back because they are way to big for me. They wouldnt return or even let me exchange them because I didnt have proof of purchase. Are you kidding me so know you have to ask the person that gave you a gift for proof of purchase. NO thanks you just lost my business and I will be sure to tell everyone I know what a horrible business this is. They also herd you in like cattle and make you listen to a 5 min speech.

Extremely helpful staff. Slater from the ski/bike department went out of his way to help us purchase two Co-op branded bikes for our kids for Christmas. We called in ahead with questions and everyone we talked to was very helpful and knowledgeable both over the phone and in person.

I called the Farmington Station Park REI looking for a particular pair of hiking pants. When the female associate informed me they didnt have that item in their store, she quickly checked inventory of every REI store near me (without me even needing to ask). After discovering the pants were not sold in any REI store - she went a step further, and looked to see if there was a newer version of the hiking pants (again, going the extra mile without prompt from me). Alas, the pants can only be purchased online, with an option to ship to a REI location. However, I hope this review illustrates my surpise and delight at the genuine customer service I recieved. It was refreshing to not feel like a bother calling about an item before running down to the store, especially during a pandemic. 😜

Alan is by and far the absolute worst sales rep I have encountered. He was demeaning towards me and my wife. He made comments about how my wife doesn’t know stuff and he made comments towards how I must be doing things wrong in life. He’s way out of place. He knew very little of what he was talking about. He jumps into your conversations without being welcomed and he’s like that annoying child that will never leave you alone. Terrible experience I will only shop online now, which is sad to say.

Wide variety of products that are helpful to see and handle before purchasing.Ill pay a little more for the benefit of avoiding the hassle(s) of online shopping and its many returns.

They have everything. However the staff is completely knowledgeable about what they have. I surprised multiple of the staff asking for something they told me they dont have, and then finding it myself.

Its super tiny. I was expecting it to be huge with unlimited selections of camping supplies.

Product info on select items have gotten false details on at REI Farmington locations zero help given by staff in store, had called prior to showing up to be taken care of only to being rejected after showing up after a 20 min drive if you have the membership I’m sure this doesn’t happen to you I don’t and might be why less was done for me. On the other hand I have never had these issues with Cabela’s or sportsman because I don’t need to be a member at these stores.

Great selection of outdoor gear, but with prices that likely could be beat. I enjoy supporting local stores, but price is a factor (meaning I will still buy local when the price is higher than, say, online stores, if service provided makes it worth it). So far I am not convinced (would be worth the 5th rating star), but will continue to shop here.

I get that you had to close due to covid-19 but every other store in Farmington station is open. I have a bike rack that I been trying to return for 4 month now. I want it out of my house!Update: once they opened the took my bike rack and everything else without any problems. They were super nice about the whole thing.

Helpful staff and good selection

They offer quality products and their associates know what they are talking about.

Great store, well laid out. Convenient to me.

Blown away by how they were able to maximize space and I believe they have a great layout design! Lots of products, great options, and some reasonable prices for what you are getting. Employees are great, kind, and knowledgeable about the products. Overall pleased with my experience and looking forward to them being in Farmington!

Didn’t get greeted at all.

Helpful staff and great gear

Great customer service!

Lisa went above and beyond at checkout to make sure we were treated as members and not as customers. She was awesome! Thanks again Lisa!!

They screwed up my online order so I went into the store to fix it, and get the product I actually ordered, and they did nothing to help me. Awful customer service. Ive been to this location several times, and every time Ive talked to an employee about a product, they dont know the answers and have to find someone else to help me. Worst REI Ive been to. Drive to Salt Lake.

I wouldn’t spend a penny here! They preach about being a community & they’re all for their customers, yet I come to find out that is not the truth. I would recommend not coming to this location and not supporting the REI business at all. Go to another sporting goods store.

The manager wouldn’t honor my annual 20% off one item because “I could have shopped online” during the covid shutdown. She’s right, I can and will shop online. Backcountry.com is a good alternative. I want to like this location. The stores nice, the people are nice. It’s silly not to honor the one coupon we get each year, especially when the store was closed for weeks due to covid. Definitely did not meet the “100% satisfaction guarantee”. The right thing to do is honor the coupon.Follow-upI took the managers advice and shopped online. The shoes I bought yesterday at REI for full price, were 25% off at backcountry. I brought the shoes back, and explained to the same manager how we got to where we were. In short, she said her hands were tired by corporate (and I get that). She offered me 20% off the shoes, but wouldn’t match backcountry. Unfortunately, out of principle, I returned the shoes, and ordered them before leaving the parking lot, saving me $30. All this because REI corporate decided not to honor my annual coupon. 🤷🏻‍♂️

Bought some new sleeping bags with help from Slater. He was very knowledgeable about the products and gave good recommendations based on specs we needed.

A descent selection of gear and clothing. Its great to have this store for people that live north of SLC.

Poor customer service..

Fantastic and knowledgeable customer service at this location!!

Serious accessability issues. I shouldnt have to roll over que markers and run into shelving because the store isnt set up for people with disabilities. Many of the isles were not accessible to me because they had things placed to close together and items in the walkway. Staff is super kind and helpful though.

Closed on the biggest shopping day of the year (black friday). But then again REI likes to keep their prices high all year round 😂.

I love there products. They are just way to over priced.

Took my snowboards in to get tuned last week. When I got up the mountain to snowboard I realized they swapped my bindings. They put my left binding where the right binding belongs and vice versa. Super frustrating when you pay for a service and can’t get what you payed for.

Always the best service.

REI is always great with awesome products and great service.

The store is beautiful! The selection is fantastic.

Excited to have an REI close to home! Super friendly staff at the grand opening!

Great use of space! Friendly staff and a very nice selection of items.

If you ski, they are great. Out of luck if you want any snowboard gear since they wont get any in until next season

Saturday 7:56 pm they close at 8 o’clock Adam M would not let us in the store saying they are about to close that’s ridiculous

Hoping to talk with a professional I was very disappointed. As I looked around I only saw two employees. One was helping answering questions about bikes and another messing with a rack. No one acknowledged me or any of the other people shopping. I have been a member since 89 dont know what happened.

Clean place with amazing staff!

How can REI get an average of 3 stars???!!! People are soooo petty!This place rocks!!! 5 stars!

Check your receipt I was overcharged at this location! If you have a return do not allow them to credit the return to the new purchases. They overcharged me on the new items, meaning they didn’t do a full return. I’m sure I’m not the only one - check your receipt.

You can get anything you need for outdoor activities here.

This store is nothing but a disappointment, staff is not helpful

Literally the only store in Station Park that isn’t dog friendly. Plan on getting kicked out if you bring your dog, even though the employees all pet your animal. We will spend our money elsewhere.