This is MY neighborhood Kroger. This is why I most often pass my local Krogers and drive to the one further down in Fayetteville. I looked for a Store Mánager to address the condition of the front of the store and could not find one. Other photos were too blurry to post. I think you all ŕcan do better.

I have shopped at this Kroger for the last 8 years, and all the employees are helpful and curtious. However, there is one employee that I see there almost every time I visit who is always busy, but never hesitates to stop and take care of a customers needs, says hello, and is always cheerful. His name is Andrew, and he is in the produce dept. As a vegitarian I spend a lot of time in the produce dept, and I feel well taken care of when he is there. As a person who spent 25+ years in customer service management - I feel outstanding employees deserve credit, and should know they are appreciated. Kroger should be proud to have him representing their company.

30+ years we have stopped and used their pharmacy. After COVID, we endured the thinning shelves. The pharmacy along with ALL the amazing staff.NO LONGER! We were forced to change our pharmacy. We never wanted to switch! Kroger has treated the staff throughout store horrendously. There is NO excuse for the negligence Kroger has shown their employees which in turn reflected onto customers.SHAME

Kroger pickup falsely advertises 100% satisfaction guaranteed. It’s been over 1.5 hours since my order was scheduled to be ready and I’m still in the parking lot waiting. One of the managers named Lee came out to speak with us after we called, but she was rude and instead of apologizing she blamed us for slowing her down by calling to ask about our order and for more money to be credited back because of the extremely long wait. We are very unsatisfied with the customer service and the false advertising of “100% Satisfaction Guaranteed”

Please do not go to this Kroger or visit their pharmacy. I have never witnessed such unethical behavior. I went to the pharmacy and Mr. Chase Bishop, the pharmacy manager, was quite short with me. You cant miss him. He looks like a hobbit with a mohawk. I needed to refill a prescription and he spent the entire time flirting with one of his pharmacy technicians. Denise, I think. They seemed to be in a hurry and didnt pay much attention to me. When I was done with my shopping, I went outside and I noticed the pharmacy manager and his technician walking in the parking lot. He rubbed her shoulder and he led her to his car with tinted windows. I dont know how long she was in his car but by the time I got done putting the groceries in my car, she came out his car and her clothes were in wrinkled. I guess we know why they were in a hurry.

The two stars are for the pharmacy. Ive recently moved all my prescriptions because the pharmacy is terrible. My last medication took over a week to get filled, when online it said it was supposed to be ready the next day. And when you do finally get the notice its ready the wait in line is never shorter than 25 minutes. So annoying.

Nice store, they have a sushi counter with a someone there making it to answer questions etc. I like the wine section layout and that it is close to the deli which is really nice. Overall, its clean with good selections. Seafood counter is looking good lately as well.

I will never be returning to this location due to the bad customer service and poorly stocked shelves. The curbside pickup workers will run you over to get the items they need and ironically if you choose a curbside pickup for this location you will always encounter an issue. Also, Todd the floor supervisor needs a reality and attitude check.

We have been getting our prescriptions from Kroger for many years, but in recent months they obviously will not keep enough staff available to prevent long waits in line to get your prescriptions. Will consider getting them in the mail.

I will not be using Kroger click list at this location again. My order was over 2 hours late!

The pharmacist and the techs went above and beyond for me this week as I had started a new medication and had several questions, had to get new and extra info from the doctor sent over, etc. It could have easily been very frustrating, but they walked me through everything and even helped me get a discount! So pleased. Keep it up, guys! :)

This is one of the best Kroger location. The store is clean, well organized, offers a great variety of everything and the service there is great. Very helpful and friendly people.

They are known for their middle of the ale deals, like the 10 for $10 or the 4 for a $1 and they give their plus members the low, low, low…

Check your bulk produce.Bought a bag of Cara Cara oranges.2 oranges soft with mold.

My sister in law, who is 38 weeks pregnant, had a ClickList order for 1 PM and then was told to come at 5 instead. She did but her order then was not ready until after 7:30. This is completely unacceptable. Her car battery also died because she was sitting for that long, and it being cold outside; she had to keep the car running for the heat. Several cars came and got their orders while she waited in those two hours. Please do better next time! I have also always had a bad experience with ClickList, but besides that the store itself is great.

I prefer Publix to Kroger for various reasons, and after my last experience with Kroger, I doubt I’ll be back unless I absolutely have to get something there I can’t anywhere else. I bought a breakfast bowl 11/9/2020 and when I went to heat it up a few weeks later I noticed the expiration date was JUNE 2019!!! I went to return it and all the lady (Porlish) said was oh sorry and I was offered a gift card for the amount paid because I didn’t have the original receipt, however, I showed her the purchase via my Kroger account! I’m grateful for the gift card I guess but in my personal opinion this was a big mistake on Krogers part and more could have been done.

This was my first and last time going to this Kroger. I only went in to get formula with my 10 month after her doctor appointment! I went in and got what I needed, walked to one of the lines. The floor supervisor Todd ask me if I had a Kroger plus card and I said no I do not. Todd (floor supervisor) told me I can’t shop here because I don’t have a Kroger plus card! Like I said this will be my first and last time going there!!

#SUISHI❤❤ I came for the sushi bar. Delicious and a good variety with reasonable prices. Also, has a Starbucks.☺Best Kroger Ive been too...

Do not order pickup from here. Either mismanaging or need to hire more people which also means mismanagement.Just waited 40 MINS for a pickup up order. It was 4 items only to find out it was 3 because an item wasn’t available (which I’m not mad at) I’m upset at the fact that I waited that long for only 3 items when I got an email saying my order was ready. Waste of $5 additional. Could’ve shopped on my own.

There is an employee by the name of Earl, I believe. He was not only rude but was constantly in my way and never said excuse me. Do better like honestly.

For the love of god please don’t do the Curbside here. It’s been an hour and I still ha e no hope of getting my 3 bags of groceries. I’m going insane. Watching the insanity of the 2 people trying to make this work is maddening. My heart hurts.

I was disheartened during my last visit when I observed many customers allowed to shop without the required face covering. With all of the posted signage and announcements being made over the intercom there is no enforcement of this simple ask. Its unfortunate the employees have to be subjected to the blatant disregard for their health.

Shelves for staple items not well stocked. A bit disconcerting that during pandemic runs they do not have enough eggs, milk, and bread around let alone the staff to keep things stocked.

Saturday at 8:24 p.m. when I say the absolute best customer service with the representative at the customer service counter and the store manager on duty. I mean.... the absolute best Kroger customer service experience Ive had in a very long time! Thank you Kroger Fayetteville, your store is absolute best!

Cashier made me feel so bad for using my wic vocher its like his tone and attitude completely changed. He didnt inform nothing qualified he just put the items back. I typically shop at this Koger very often since is 1.8 miles away from home. May think about changing up.🤔

Nice and clean and associate was very helpful and polite and attentive

Clean facility and nice employees. Seemed a bit low stocked, but I’ll chop that up to bad timing/still filling from pandemic. All employees had masks and kept their distance, which was very nice to see. Thank you

Awesome they had squishmallows!!!

As a busy single mom, their grocery delivery service is very convenient. They are courteous and efficient. I highly recommend trying their delivery service if youre busy. Thank you so much :)

Horrible customer service spoke with theManager Amanda. When asked to speak with a manager asked the cashier what they want? Really them once she came I understood why she asked she cant solve the problem. Maybe I came out better to cashier.

Well organized and great customer service. Well stocked as well

Your Curb side Service SUCKS!!! Almost 2hrs after the pickup time and in still here!I hope upper management Reads this!

Went to this Kroger (south side of Fayetteville ) today, 5/29/2020 to purchase items to make buffalo hot chicken wings... Upon learning that they are completely out of the wings in the bag (freezer), however, there was chicken wings in the butcher shop. I asked the butcher (African American gentleman) if he could cut them.. He proceeds to tel me, “We don’t do that here”. Very, very rude...What do you do... all butcher shops cut meat....Rude and unprofessional..I will go to Publix for now on, they do cut meat..

A good Kroger. Probably the best one in the Clayton/Fayette counties area. Normally very clean and well stocked. I try not to use any public restrooms so I cant comment on that. I almost exclusively use self checkout and their machines are well maintained, so no problems. My biggest complaint would be the setup of the aid/pharmacy setup, it is just inconvenient to navigate.

This location is another one of my favorite Krogers because its very low key. There is never a mass mob of people in here and its one of the nicer stores.I came here after another Kroger on the same road turned down my coupons for Tide. The lady was rude and I left everything on the belt. Drove a few more miles and voila. A totally different atmosphere. The employees are helpful and nice and the lines were not long. They had plenty of cashiers and stock of sale items which is what I wanted.I went through the self checkout and the associate assigned to that area was pleasant and most helpful. Everyone has a smile and speaks to you.

Love the Starbucks. The fact I get to come in here and get coffee is the best.

I generally really like Kroger, as the atmosphere is usually much better than Walmart. But, the last two trips are starting to steer me towards Publix. When did it become the norm for the customer to say thank you to the cashier, and the cashier not reciprocate? Hell, she never even spoke to me this trip. No good afternoon, no your total is, nothing. The lady bagging even spoke to me. Kroger needs to work on their cashiers customer service.

I used their Clicklist pickup grocery service and it’s not like how it was back then. Upon arriving at the designated parking spots, I noticed there was only one additional car waiting. I checked in how you are supposed to and waited 20 minutes for someone to come out with my order. As I was putting away the groceries I noticed that they gave me bruised up fruits/vegetables. They need to work on their quality, might as well just out of stock items then giving customers trash.

Their multiple deli areas offer terrific, exotic specialty foods like, numerous cheeses (& samples), meats, Sushi, take-out picnic/party trey selections, and numerous types of value priced to high end wines. Their general store foods offer equally multiple selections from value to high end with hard to find foods. Krogers covers all bases!

This store is disguised as a good Kroger when in fact it sucks. The produce is terrible most the time. The sale items are never in-stock DURING the sale. The shelves house a myriad of expired items. The Deli department is full of fools AND is nasty. There are always flies flying around. The staff in the deli department tend to keep an attitude. On several occasions Ive heard them arguing with each other or someone from another department. The same goes for the meat/seafood department. The stay with an attitude, they rarely ever give great customer service. Its as if management doesnt care how the store is seen. Oh and the dairy department... is ALWAYS out if something.They are weak on staffing, cleanliness, friendliness, customer service, and stock.Like I said this store is disguised as a great store because of its location when indeed it needs a total revamp, from department to department starting with the manager.

I ordered an entire day ahead using their pickup option and still had to wait outside for over half an hour, while the employees sat outside and talked to someone in the parking lot about their dog. It was a very dissatisfying and disappointing experience seeing as how I have been shopping there with nothing short of impeccable service for years now. Also customers who arrived after me received their groceries before I did which was very annoying and upsetting.

Usually I dont have any problems when I go to Kroger. Most times I find what I need and they usually have the sale items I am looking for. However if I ever have to call to get someone in a department, I am placed on hold and then when they come to the phone, they dont either cant answer my question or give me the run around. Waste of time calling best to just go and find out for myself. I call to ask about an item, to make sure it was in stock before I went there and the guy that came to the phone didnt bother to check or ask anyone on the floor to check, he just told me it Should be back there and hung up the phone. I know it should be but thats why I am calling to check to make sure it is there.

The cleanest kroger on the south side! Love the Starbucks.

This store is not easy to shop in. I am used to the organic and health related items to be in one section of the store. Instead these genius decided to spread them out throughout the store. Makes for a long trip when you dont have time for,it. I am sure the marketers who thought of this think its smart, but its made me not ever want to go to that Kroger again.

Employees are always courtious and nice. Easy to find what I need, good prices. Wish they were in New Hampshire!

I bought groceries at Kroger today...Im thinking items could be better sorted or arranged in a way to enhance user friendliness; although Im not used to Kroger. Maybe Id flow better in future

Lots of empty shelves and somewhat disorganized. 2 lanes open, people 3&4 deep waiting, finally opened 2 more.Been better...

Whenever they do a remodel, the customer is the last priority. Everything out of stock or no idea where things have been moved. Heading to Publix across the street where you pay a little more but get 100% better service.

The pharmacy people are not trained In customer service and are not patient and kind. I had a insurance issue and thought they fixed it days ago and went to day from post op surgery to fill new prescription but they did not have right info saved in the computer. My wife dealt with it for over 45 minutes and was never offered an apology and the staff tried to get her to call the insurance company. She refused to do so bc we did all that days ago. The male manager coward behind the female employee and said and did nothing. When I called back to speak to him he said they did nothing wrong, They didnt lose the insurance info, he could not reprimand the employee she did nothing wrong, and said he couldnt do anything for us. No compassion and no kindness are shown to customers. We had to ask for the cash price to pay out of pocket for it, just to get home, the employee never offered that info. When we asked why she didnt tell us that, they said its their policy to file insurance and they dont have to tell you the cash price. Ive never been to such a poorly run and careless with information pharmacy.I would not go to this pharmacy if was last one on earth.

Nice Kroger as in the store, but bad customer service! The lady at the front door was rude!

Picking up a few things and will always find others, as well.

Love the ClickIist service at this location. Ms. April is awesome. Her customer service is always consistent. Shes a joy to speak with.

I have been going here since 2001. The staff here is helpful, knowledgable, friendly, and always available. The gentleman in produce is just a joy. He is always there and always willing to go the extra mile. I wanted beets but the beets on display were small and I wanted bigger ones and just casually mentioned it to him as i left the area. He went in the store room and found the beets I wanted. then looked for me in the store. Impressive. As to the produce, I disagree with the other post, they are on a par with Publix and certainly better than Aldis or Walmart. And the chocolate section is unparalleled in Fayetteville. And open till 1 am, a total lifesaver. Please don’t ever change managers or make sure the current one trains the new one. Whoever he or she is, I never met them but I love them.

But they do not have various items - especially cat and dog food. They do not refill the shelves until all the cans are gone. So if you cats favorite kind is beef, all the other flavors have to be sold before the beef will show up on the shelves - madding. 👎

Its a great store. For the most part they are super sweet but you know you have those certain people that are rude. I really like the store.

The store OK but the customer service at the pharmacy Is pretty questionable especially the one Beta soyboy who works there seems to have a bad attitude towards athletic people Who pick up their prescriptions at the front desk.

Young lady from Clicklist was very sweet and personable. They had to substitute some items because they were out of what I ordered. Id gladly use clicklist again.

I used to be a big fan of this store until the poor customer service exhibited by the store manager yesterday. I went in for some spaghetti noodles, I see the sign in the front that says 10 for 10 for Braille spaghetti, I go to the rack it says 1.49. I go to the customer service desk and see the manager and tell him the discrepancy. He goes to investigate and he does not know the location of the advertisement. I point it out to him but he didnt give me any clarification on the price. I leave while he stares at the sign. So I just to bypass him and his wonderful associate Amanda just simply fixes the price for me. It was a fifty cent discrepancy, it did not take a full investigation.

Great store...but the aisles are very narrow. Im handicapped and I can never get a handicapped spot. That has to do with all the very rude people that go there!!! Thats why I go to Publix across the street. It cost a little more... But its a much better shopping experience! Two different worlds! Plus Publix has a cleaner store!

This is the BEST Kroger Ive visited. All other stores should be modeled after this one

I love this Kroger its the best. Lines are all open, customer service Is Great! Wish all Krogers were like this one.

This past Monday, I went in twice. I went the first time just to get breakfast, including a Bolthouse drink. When I opened it, it had mold all around the rim, I looked at the expiration date and it was 5 days expired. When I went back that afternoon, the customer staff member allowed me to replace it and get a second one for free. I did the rest of my shopping, and when I checked out, the cashier wasn’t very nice and the bagger didn’t say a word to me. The produce I got was bad the next day.

I love this pharmacy. Been getting my prescriptions filled here for years and Ive never had a problem. The staff is very helpful and polite. Chase can answer any of your questions you have about your medicines. Unfortunately other parts of the store are in a steady decline. Alot of the daytime employees just do not seem to care about your business. The cashiers are not friendly anymore as they were in the past. Today I gave up on selecting a new toothbrush when the same employee asked me to excuse him for the second time after he ran his broom into my feet. While clicklist is probably wonderful for the minority of people who use it it is a big hindrance for the majority who do not. I truly want to continue to give this store my grocery business but if a change for the better is not made soon it will go across the street to competition.

Always good.

Its a very clean store, love to go there because they have a big variation on the organic section and pretty much find everything i want to purchase. Friendly staff and helpful.

I like to shop at Krogers. It is clean and well stocked. The employees are courteous and always ready to assist you.

Best Kroger in Fayetteville! Great organic and natural foods section. Rest of the store is clean and well organized.

Great selection, we can do almost all of our shopping in the one store! I love their natural / organic section!

I would have given them 5 stars, however I had gone to 2 locations in search of one of their products, the shelves were empty, & all they made it right, I still really wanted their brand.

Way better than the north kroger ... was able to buy my gift cards here without any problems

This Kroger is ok as my husband and I were checking out we encountered a very unpleasant young lady bagging groceries and so early in the morning she was throwing our groceries in our bags and never spoke or said Thank You or anything the cashier was ok but most of the time the employees here are very petulant and unpleasant we only shop here if we absolutely have to, This morning was our third and final time in this Kroger this old lady Beatrice with tattoos (look nasty) was very rude and nasty my Husband simply asked her if he was in her way and she rolled her eyes at him we simply wanted one item and were deciding which item we wanted yet she was suppose to be stocking but was standing in the isle talking to another employee so really she was in our way My husband and I try to be a blessing In some way to others where ever we go as God has Truly Blessed us but the devil is busy and the world has truly changed to others beware and alert when shopping here.

Love to shop in this store. Usually has some great bargains.

Is a great place to work and Shop and you can pretty much do all your shopping there except for clothing but other than that is a great place

Went in this store on Sunday and wanted to buy a 8 piece FRESH fried chicken, the clerk tried to give me chicken that had been sitting under the heat lamp for over a hour, when I asked for fresh chicken the rude clerk said she needed to speak with the manager before she could give me fresh chicken, the clerk was argumentative and had one of the WORST attitudes I have EVER seen

Is always nice and clean. Customer service is friendly and welcoming.

This is, by far, the better of the two Fayetteville Krogers. The store is clean and spacious. My only complaint is that they often run out of popular items around holidays and special promotions. It seems they fail to anticipate heavy sales on specials and in-demand items which means they can tend to run out of common items like Coke and sausage, often unable to restock for days. It can be very frustrating. My wife swears by the Banks Crossing Kroger but this is my Kroger.

Did a Click list pick up. Easy smooth transaction

Store due for a remodel but that doesnt stop them from being super friendly. Store is always clean. Very good sushi chef at this location too.

Sooo tired of having to trip over the Click List humongous carts every. single. visit. I mean, geez........ Im actually physically there, why am I punished for that. Also, enough with changing the store around all the time, in hopes that Ill see and purchase something new. So annoying to have to relearn the layout every few months. My Kroger has changed layouts no less than 5 times in just a few years.......and its still rather dirty and ill stocked constantly.

7 pm on sunday. One register one Express and 3 kroger staff just walk byLines gonna be in the cereal soon

The best Kroger ever, always have what you need, fantastic customer service, very clean and very shopping friendly!

Pretty crowded. But, still found pretty much what we were after. Wish they had a bigger beer selection.

I love the choices: produce, meats, non-parishable items with competitive prices.

Lovely location. They had everything that I was looking for

I use this location for their click list option. Service is always amazing 😍

They have a large organic selection. A good sushi chef and Starbucks. Friendly service

Love thus Kroger. The staff are always friendly and I can always find what I need.

Clean store, great service and fresh produce and fish. I just love grocery shopping at Kroger

Nice and friendly place to shop with great sales every week.

Never enough bottled water. Great employees! Cynthia rocks!

I love my neighborhood Kroger. I can always find what Im looking for and the prices are awesome!

Great variety, prices are good, friendly and helpful staff.

The deli manager chaney is very rude and doesnt want to talk to customers. I would go to the other Kroger here instead every time.

Picked up meds and bread. Fast service and decent prices.

I love the staff at this location I just wish the produce was a better quality.

This has been my primary Kroger since it opened. Clean store, good shopping experience.

Ive learned that Sunday is not a good day to shop. They were out of the cherry yogurt I typically get. The cucumbers didnt look great. Everything just needed to be replenished.

Usually pretty busy. Larger selection then the Bank Station Kroger. Much cleaner too.

I tried the Kroger ClickList for the first time and the only thing that made me not completely satisfied is because the bleach I bought was not closed all the way so it actually spelled out. Please insure all products are tightly closed.

Love it! Huge organic food section. Salad bar is convenient for a quick bite.