Couldnt be more happy with my experience, not only was Mike kind enough to give us plenty of time to test drive the bus around the lot. But, he also stayed on call after work hours to help us with on the road problems. Incredible technical experience paired with unparalleled customer service. You guys rock!
Northwest bus sales is the real deal! I worked with Layne and Ashley, they are incredibly accommodating and answered all of my questions promptly. Layne sent updates throughout the process which I thought was cool. Since I made my purchase from across the country (3000+) miles pretty much though a YouTube video, they really made me feel comfortable making the purchase. Erick picked us up at the airport and we drove the bus home which I thought was awesome. I wouldnt hesitate to recommend these guys or purchase another bus from them. Customer service was too notch and they clearly care about their customers. You guys rock!!
The entire team at NW Bus sales is top notch. I started a charter bus service and having never been in the market for a bus - I was a beginner and knew NOTHING. From the first phone call to my drive over the Cascades back to Yakima with my Ford Goshen, NW Bus sales has been genuine, professional, and beyond helpful. Without single reservation - I recommend this company. They stand behind their sale.
These guys were awesome from the start, I have never bought a bus before let alone two. Our salesmen was Layne Coscorrosa and he was approachable and easy to get on phone to talk about the million questions I had and our CEO had. I called several other companies around the US and I did my homework before choosing NW Bus Co. Every other company was somehow too busy to deal with my needs and these guys all stepped up and helped us buy two amazing Van Hool buses they assisted in getting them wrapped and directed us to a company to build out a sleeping berth. Ashley was there every time Layne was out and I /we are grateful for all your help and support... they are a very good company. Believe me I am not an easy customer and they took care of us from Day one. Thank you all including the many people that helped make our buses great and even though I didnt mention you. I am still grateful to you for your efforts
A very professional and clean operation. We were looking for conversion feedstock, and compared to trailer and car dealers, they are very courteous and professional.
Great people to work with!! These guys went above and beyond expectations and I am very happy with what I got. Customer Service is not dead!
I have bought two buses from Northwest Bus Sales. Both of my experiences with this company were extremely positive, thier coustomer service is exceptional. I appreciate that they take the time to make sure thier vehicles are roadworthy prior to sending them out the door.
Living in Central California, we have been looking for a very specific shuttle bus for a couple of months. After searching different resources, we finally found Northwest Bus Sales website. Layne and Ashley from Northwest Bus Sales worked with us to modify the bus and also had the bus delivered. Mike, who delivered the bus to Central California, also was great to us. We are very impressed with the service Northwest Bus Sales has and how honest and great their employees are. They are very helpful and always answered our questions, either through phone or email. They did all our requests on the bus and we did not have any issue at all from start to finish. We also had no issue registering the bus in California. Even after the bus was delivered, Layne would still answer any question we had. We would definitely recommend this bus sales company to anyone who wants to buy a bus. They are an honest and very reliable company. Five stars all the way!
They really are the real deal!After I received the bus I found issues that should have been taken care of prior to delivery.After expressing my disappointment with the company they bent over backwards to make it right.Jack, Lane, and Abraham came to my house (65 miles) to correct all of the issues.Lane went to the local NAPA and bought parts for the squeeking noise from the engine. So he worked on the engine while Jack and Abraham worked on the floor and bad cab leak. Then Lane gives me a check for the tail light I replaced...WHAT?Since we couldnt get the squeek fixed they took the bus back to their dealership and got it fixed right up and then redelivered it back to me.This was totally above and beyond what I was expecting from a used anything dealer. I am very satisfied.NW BUS ROCKS!!!Update 5/18/2021:Did they do all I said above= yes.BUT... I asked Lane for maintenance records especially for the dpf system and was told he would...still hasnt happened.Also asked Jack to help me find a driver mirror bracket and he said he would...still hasnt happened.SEEMS THAT ALL THEY CARE ABOUT IS THEIR RATING. ONCE YOU GIVE THEM WHAT THEY WANT YOU ARE JUST A FAINT MEMORY TO THEM...WHAT A SHAM!!!!!Overpriced and a great lack of CUSTOMER SERVICE!The owner really needs to reconsider his/ her choice of employees and their complete business practices.I WILL NEVER RECOMMEND THIS COMPANY EVER AGAIN!THIS RATING WILL BE THE LAST EVER EDIT FOR THIS COMPANY...PERIOD!!!
Weve worked with Northwest Bus Sales for years to supply our ongoing need for mini-buses for a small paratransit agency. Rob and the entire crew are the consummate professionals. Very fair in pricing, happy to customize orders as needed, always on time, and just generally a pleasure to work with. They are frankly the tops in the industry and I cant imagine ever doing business with another company. On top of their work, they are incredibly community minded. We are a non-profit organization, and Northwest Bus Sales has very generously provided sponsorship support for our 5k supporting special needs individuals. NW Bus Sales are truly gems in our community.
Friendly staff, great service. In and out fast!
Greetings from Canada!I watched the videos on YouTube. And I gotta say, the buses are very primo! Even though some may have scratches, dents, wear and tear on the seats and vice versa, they still look great! Both me and Erick have two things in common. And that is our love for air horns and hating those dadgum buzzers on the emergency exits... Keep up the good work with those videos NWB!
Very helpful people. Went there to purchase a couple of buses and they were quite accommodating. They went to airport to pick up my driver as well as helping them to get back to hotel. When there was a part on the newly purchased bus not functioning 100% they took responsibility to fix it. Great people.
I was very pleased with the service I got. I did have a couple problems with the bus I bought after having it shipped almost across the country. They didnt hesitate to make it right. Justin was great and very helpful.
Justin and the rest of the team were great to work with! They found us not 1, but 2 busses in great shape and right in our budget. They made the whole process from providing information to delivery easy and painless. Highly recommend this company!
Not very trustworthy!! They sold a bus to my company that could not be used in the state of California. Nevertheless, they will not take responsibility for their actions and is unwilling to accommodate their customer after selling an illegal bus.
Layne and his team were amazing to work with. They sent me a quote for a daycare NON-CDL bus over to me and within a week, we were owners of the bus. By the following week, they had the bus sent to us in excellent condition to Houston, coming from Las Vegas. It was such an easy process with Northwest Bus Sales. They are the best!
Jack was very personable and easy to get along with. He was extremely knowledgeable about the entire process and was able to help make recommendations and field any questions and concerns we had throughout the process. Highly recommend asking for Jack by name.
I had a great experience purchasing a bus from Northwest Bus Sales! Justin was super helpful and made the process very easy and helped me find the perfect bus for my RV conversion. Everyone there was friendly and helpful.
Justin worked with our staff to find exactly the right bus at the right price for our little school. He made the process so easy and was so great to work with. Highly recommend!!
NW Bus Sales is top of the line! Ive had the privilege in working with Justin and his customer service, knowledge, and attention to detail is unlike anyone in the industry. We highly recommend NW Bus Sales!
Great Dealership! Absolute pleasure to work with. Very honest, upfront group of people. I would do business with them again, no doubt
Jack was absolutly patient and amazing !My Temsa TS 30 Bus is beautiful and just as he promised !Highly recommend anyone looking for buses to call Jack and he willmake your purchase stress free .Regards from : Miami
If all dealerships were this accommodating and professional, auto shopping would be a very pleasant experience. We purchased a blue bird tc2000 after months of debating if it would be a good purchase for a skoolie conversion. The sales rep Justin Ackley continued to guide us throughout the process to make sure the bus would fit our needs. He continues to follow up with us to see the progress of the bus. We purchased 2 new cars this year from other dealerships and have yet to hear from them to see how things are going. So for that I am very pleased to have selected Northwest Bus Sales for our school bus purchase. If you are looking for a bus this is the one stop shop and I highly recommend checking them out! 5 Stars for all your help Justin!
Thank you from Nanaimo BC childcare company! In Space Childcare Inc.
I had limited time to make this purchase and Jack made it happen.. Thanks..
I LIKE THE YOUTUBE THE BUESES THEY SELL ARE GREAT
I couldnt be more happy with my purchase and I will never purchase another car from anyone else moving forward.
I work at NW Bus. Its a great place. Great people.
Not good returning calls, dont want to help you research, will tell you to just look at web site, web site has many malfuntions, very aggravating.
I love the YouTube videos, especially the people who do commentary.
Amazing service in & out
Staff was very friendly and helpful
Top of line employees!!
A friend of mine works there.
Very cold attitude.
Thanks for the help!
Love The Tours
I LIKE THEM BUSES
Next year i am going to be a grownup and work at Northwest Bus Sales 🚌🚌🚌🚌🚌🚌🚌🚌🚌🚌🚌🚌
VIPS FOR VIPS