We found the store employees to be enormously helpful. They gave us a fair deal (even suggesting to us that we wait 3 days to purchase so that we could take advantage of a holiday sale). One item arrived defective (folks, stuff happens in life) and they immediately replaced it. We would definitely shop here again. Items purchased: washer and dryer.

My mom and I had a great experience with the new staff! Helpful and delivered asap so we would have a washer and dryer for our new tenants!

The sales team took the time to help me order what I needed, and have it delivered to the store. Great customer service. Thanks Sears Hometown.

Always buy local and always have the best service, thank you for being there when I have questions.

Professional and very detailed, ordered several appliances and had a wonderful experience. Will purchase at this location again!

Good people and good service will go here for all that I need

Very helpful. Love the new owners. Very informative and personable!

The Sears at Fernandina Beach is NOT customer friendly! I bought a new frig from them after IRMA destroyed mine and they delivered a floor model that was dented, scratched, and leaking. 2 weeks later they still could not replace the defective unit but still charged me delivery and set up. I recommend you go to Home Depot or Lowes.

Sadly. The store is closing. Purchased a new refrigerator, great price

Great place and great people. They will go way out of their way to make sure the customer is always treated number one.

I miss the old gal who was proactively helpful.

Great place to shop and amazing customer service!

Friendly guys, helped me track down all the odd tools I needed. They’ll take time out for you

Great Service

Closing :(