The people are super friendly and very respectful and responsive.
Sol DeLosAngeles was super helpful when it was time to clean out my elderly father’s unit. Everyone was polite and efficient.
Very Clean facility, helpful staff (Sol)! The grounds are well kept. So far the moving in experience has been great!
Professional and went above and beyond!Ours was definitely an atypical situation but doing business with Sol at the helm at CubeSmart was a breeze! Loved working with this team and will definitely recommend!
These people are amazing! So helpful and kind! Very informative, and they told me exactly what I was getting and what I was paying for. Honest and dependable. As far as price goes, I think they have excellent rates!
Wonderful customer service. The staff at the office has always been amazing.
We thought we had a good experience until we moved out of the storage unit. I don’t think there is pest control at this location because when we were unloading boxes, we found tons of cockroaches and palmetto bugs in all of our stuff. We had to wash all of our clothes, bedding, linens; throw out books and textbooks. There were small animal/insect feces all over the unit. The units are not temperature controlled anyway so the humidity made everything smell musty. My husbands very expensive work boots had mold all over them from the moisture.On top of that, our unit was compromised and someone stole our television and replaced it with a broken knock off version. There was no security footage or proof of a break in, so the incident was categorized as a mysterious disappearance. The staff is friendly and understanding but the insurance to cover our unit did not cover these two issues of pest control and theft. If you value your belongings, go somewhere else. I would pay more for better quality storage.
Before our move from South to North Florida, we needed two storage units. Dave discovered this self-storage place, located conveniently in Fernandina Beach, managed effectively and efficiently by Mary, and very reasonably priced. Mary went out of her way to accommodate us with side-by-side units. They are especially clean, climate controlled, easily accessed, and on a secure and well-maintained property. We are happy all-around to have found and used this facility, which gets top billing in our book!
Frustrating because all the unit were rented out but after a storage auction it made a unit available.
Respect, open minded and lots of smiles clean being able to get in and out hours of operation
Friendly staff, secure facility, reasonable rates.
Staff was always very helpful and accommodating when we wanted to consolidate to a larger unit.
My parents needed to rent a storage space but had a few questions. Brandie was extremely helpful, knowledgeable and very friendly. Shes a great addition to the Fernandina Cubesmart team!
This facility is conveniently located and access space is abundant once inside the premises. Security is great and all spaces within the storage buildings are clean. Bathrooms are available inside the storage buildings which is very helpful. Hallways are roomy and no interior doors to fight with while moving in and out. The best thing about this particular facility is the extremely helpful and friendly staff. If you have any problems whatsoever they will take care of you! I highly recommend this facility for anyone looking for clean, secure storage with friendly and helpful assistance at your fingertips.
The two ladies that assisted me today made my introduction to the facility effortless. Truly professional in every aspect from start to finish, their welcoming attitude started my day off nicely. I’m glad to have met them both as they are certainly an asset to any operation they are associated with.Thanks Ryia and Sol! Thanks again for all of your help. ®️
Every time I went to the office everyone was very kind and cordial. Never ever had any problems that werent addressed immediately. I will only come back to CubeSmart in the future. The price is very reasonable and it was easy to get in and out. I tell everyone I know to go to CubeSmart.
Best place in the world
Price increased by seventy-five percent for no reason.
Great experience. Mary was efficient, friendly, and can dang drive a golf cart! That was my first time in one...what a ride! Perfect!
Walked in. Cant see, tried to adjust the lightbulb. Realized power to the entire side of the facility is out. Turn around and immediately spot a roach. Nope.EDIT: This edit is going to give my full experience. I was moving all my stuff down in a U-Haul, and I go online to find a storage place to rent. Nobody is open at like 4 for whatever reason, but we find this place cubesmart. We can do the whole thing online; thats great. We go to rent, and they had fees absolutely everywhere. Admin fee, processing fee, lock rental fee, base rental fee, and I think one more. In total, it took an $80 dollar rental to $126. Keep in mind, we purchased an indoor, climate controlled 5x10, which they said was on the second story. No problem. If the place is good, I dont mind carrying things. Especially for my tardiness in renting the storage room.Okay, I say to myself, maybe I just havent done this before. That was a lot more money than I thought I was going to have to pay.We arrive, punch in the code that was given to us, and the door opens.It took about a minute to find the building. I go in. Wooden boards nailed together with dust all over the floor. Observable construction on the bottom floor. The walls arent aligned. Whatever. I go upstairs, walk to the back of a hallway with no lights. There were lights on in the storage rooms to the right, but there wasnt anything in the hallway. I walk into the room. The rental lock is one the ground in the little bag they had. Also no light in the room. (See first review). I tried to adjust the light. Nothing. I turn on my flashlight. Each room is connected by chicken wire. I could actually see everyone elses stuff inside the place—not only on my side, but I could see everyone elses stuff through the poorly made wooden wall on the other side of the hallway. On the other side, there is exposed fiberglass insulation in the unit. Then my girlfriend screams, we both see the roach. We leave to find a different place.Several days later, the regional or district manager calls me to very politely inform me that I was wrong about the light, and that there was in fact a switch on the wall by the stairs.Let me tell you that the lack of light was the least of my problems here.At least they gave me a full refund. +1 star
Good people. Great customer service and friendly staff.
I have rented several storage spaces over the last 15 years from this location, from business needs to personal, and each time the service has been spot on! Units are clean and there are a variety of sizes available. The entire property is attractive, well maintained and in the most convenient location! Prices are always competitive - mostly better - then other area storage locations. Love the easy drive-up to my unit!
Friendly and knowledgeable staff
Paid for a lock at sign up as part of the NO CONTACT RENTAL. No lock left for me inside unit as per the agreement I signed and pre-paid for. I had to go to Lowes and BUY one. Nobody in office, but Im OK with office closed since its New Years Day. Signed and paid for unit the day before, on New Years Eve, so lock should have been taken care of.
Fernandina Cubesmart is an amazing place to store your belongings, and personal items. Management is great and very helpful.
I had a very stressful and ever changing moving situation and the ladies at Cubesmart were always nice and incredibly patient with me. With all the craziness, it was amazing knowing there was something going smoothly.
Seriously, I cant think of anything they could do to make it easier our better.Friendly and knowledgeable staff, clean buildings and very accommodating.
Great service, very affordable for short term need.
Excellent experience from a well educated staff. Steven was was very helpful and made sure i got just what i needed. I feel like i got the right storage for the right price! Very helpful and knowledgeable of my needs! Thank you!
The people who work at CubeSmart in Fernandina Beach Florida were amazing. Both of them were so kind and so helpful. I would recommend this place to anyone. It was beyond the positive experience.
Mary was very helpful, she explain all the small print in detail. She was very pleasant and patient with me. I would recommend CubeSmart to any of my friends
I went online to reserve a 10X20 Climate Controlled Storage unit. Cubesmart had the lowest price around. I received a phone call the next day from one of their representatives. I was able to ask all questions and told them when I would be able to come in person, the day, to pay for the unit.The day I arrived, I found out the unit I reserved had 2 doors and I only brought 1 lock. The person I spoke to on the phone failed to mention this. I had to buy one of their $15.99 locks. I then find out I had to have insurance before I could rent it. Once again, I was not told this in advance.When all was done, and I viewed the unit, I decided this was a great deal. My unit is on the First floor and very close to the outside door. No need for a dolly.
We have been VERY pleased with our experience so far. We especially appreciated you’re understanding of our position of a non-profit organization and accommodating our situation. The move in was easy. And the space is perfect for us. Right space at a reasonable price.
Jay was very patient and helpful. He helped me find the right space and gave me good advise. I checked around and found their price is quite competitive. The place is at a good location, well run and kept up. I would definitely recommend the place.
Management really nice.
I store here often and refer everyone to this family owned business! Donna goes above and beyond to help. Rob and Gerrett do as well. Thank you Steve your fine example radiates through all!
Steven was so helpful and polite.He is knowledgeable about the competitors and saved a lot of time.Very clean office too.
Great service and very helpful in arranging an off load of items from a packing pod into more permanent storage. Thank you!
I can tell you from personal experience that you will not find a friendlier bunch of folks. I have become friends with all of them, through my stay. They are a joy to have come to know and, well I just am very thankful for the help and for having new friends here. Not only have I had no problems but I have witnessed kindness and generosity to others. I love this island and these folks are a fine example of why.
Everyone was very helpful and professional. Mary showed me the available spots and helped me pick the best one. She was quick to get with me once I made the reservation. The first month free is a great way to show customer appreciation also. I will definitely consider CubeSmart for all my future storage needs.
The CubeSmart staff that I dealt with here in Fernandina Beach were outstanding.They were very helpful in accommodating the need I had in the selection of a storage unit.
Thank you for an awesome (and long) storage experience for our treasures. For years this facility has taken excellent care of the things we saved and couldnt have with us, until now. Many, many Thanks!
We are moving to Amelia Island from out of state and needed a storage facility for our goods while our home is built. CubeSmart had what we needed at a great price—Steve, the manager, was most accommodating upon our arrival on a Sunday morning with a big truckload. I am pleased with the climate controlled space and expect our tenure here will be a very good experience.
Staff friendly and helpful, facility clean and well maintained, reasonable rate
Jay and Steven are awesome managers! They really care about the customer and put your needs first! Have never had a bad experience with those two running the show. Great rates that make me not want to look anywhere else.
Great customer service and clean location!
Bill and the team are terrific to work with! Bill even came to the unit after hours on a Sunday to help me find two additional storage units when we discovered that more space was needed. The units are clean and secure. I am very happy that I am doing business with CubeSmart.
Mr. Jay Payne was very attentive and prompt. He made sure and walked the area withy wife and I. He explained everything in detail. He made sure we were satisfied before leaving our presence.
This companys service is exceptional. They care about people. They take care of your concerns. Will refer others, definitely.
The experience was perfect timing for me and Steve made everything happen. Steve found the unit I needed and the time I needed quickly. A pleasure to do business with people who care.Regards,
Second year using CubeSmart storage for my RV. Friendly and helpful people, very happy with the service.
Its an older storage unit,, I feel they should rebuild to make it modern like the newer cubesmarts.
By far the cleanest storage facility I have ever used and the staff was always beyond helpful and friendly and accommodating. They even helped us score a great deal on our unit. We are 100% pleased with our experience!
The gentleman that helped us was professional, knowledgeable, and personable. He took care of us promptly by showing us the options available and completed all paperwork in a timely manner.
Mary is wonderful. No problem getting a spot for our RV and making it work. Nice secure area and access whenever we need it.
Cube smart team was tremendous in accomodating my 25 boat for storage. Easy access 24/7 with a gate code. Staff is courteous and friendly and go out their way to satisfy the customer. Cant beat it!
Called and reserved unit about 30minutes before I needed it so I was happy that had what I needed. Everyone from the phone call (Daria) to in store (Ms. Mizell) was easy going and made it simple for me on a hectic day. And I got a great deal!
Extremely clean facility. Mary is an excellent representative for your company. Professional, cheerful and helpful. That is why Im a repeat customer!
I was in a pinch and these guys really took care of me. Very accommodating and professional. Clean facilities and security cameras. Bill was very courteous and friendly- thank you for your help.
Very professional, worked very hard to provide me with what I needed.
Polite and friendly as always. Nice and clean lobby.
Was a pleasurable experience even though we had to rent a storage unit Steve over in Fernandina was quite helpful via phone and in person good job
The staff is friendly and always goes above and beyond.
Mary was great to work with and made my move seamless. You have a great faculty and enjoy doing business with you on Amelia Island.
Gated. Safe and clean.
Very professional and most helpful staff. Immaculate storage property. Could not be happier with location and ease of entry.
The service is great, but I wish they would be more up front about the extra fees.
Professional courteous and helpful efficient and very friendly l would use this service again Thanks
Smooth process, great customer experience with Jay Payne. Thanks for everything !!!
The staff at the office were very nice and professional. After looking at prices all over the area they had the best with very up to date facilities.
Nice and clean and convenient
IT was so much more than I expected.Super nice representative..I left your office with an over overjoyed feeling...the SERVICE was awesome..no complaints here.
Mary, Jay, and Becky at the Fernandina Beach, FL, location provide superior customer service!
Awesome place. good rates. clean facility. helpful staff.
Mary was courteous and professional. I received the exact storage unit that I required.
I had a Super great experience with the staff at CUBESMART. Special thanks to Mary and Bill. You two are team-awesome thanks again :)
Very helpful, answers questions and is patient. Good customer service.
The staff was great, new online processing sucked
Very good staff ... knowledgeable and helpful. Cubesmart would be foolish if they ever let Ms. Mizell get away from them. I visited every storage place within 10 miles and Cubesmart was the best and the cheapest.
Excellent service, check in was fast. Good price on unit.
Steve was very knowledgable and helpful.
Clean, climate controlled, nice people running the facility, good location, what more can you ask for.
All staff on hand...easy transfer from 10x10 to 10x20...
Very helpful staff. Nice facility
Jay at the Fernandina Beach Cube Smart is professional and provided excellent customer service.
Very inexpensive and great space
Friendlly and efficient! Clean, easy access & great rates!
Great customer service and easy access
Did everything possible to ensure i received the value i was promised.
Very helpful and great staff
Fast, friendly, and efficient. Best value in Fernandina Beach!
Fast and professional service. Plenty of options for your storage needs.
Good clean location with very helpful staff.
Steven the Manager was wonderful and very helpful.
Mary was very courteous and helpful.
Great place for boxes.
Best storage rooms i have ever seen
Awesome service the employees really care
All my stuff got robbed at my