I drive a 2018 Honda Pilot and my good friend had recommended me reineke Honda, he is a customer there and said the service department is great I just moved from Lima so i did not want to drive back to lima for my service anymore. I spoke with a woman named Charlene I’m assuming she is a scheduler and she was flat out rude. For absolutely no reason at all, I told her I just needed to make an appointment for my transmission and she acted like it was burden for me to be calling. Huffing and puffing being so rude so I just simply hung up and will be taking me service to Lima. Hopefully next service I need done there is a new scheduler so I can check out the service department.

We had an A-12 service reminder show on the dash of our CRV, and they took our vehicle and completed the service quickly.

Very helpful and professional. Enjoy working with them

Awesome! Definitely will come back, everyone needs to go see Jason for all your car needs!

I had a very unfortunate accident and totaled my previous vehicle and Craig Rose and his staff walked me through the process dealing with insurance companies and were able to get me into a new vehicle very quickly. Eddie did a great job of going over the vehicle with all the computer technology available today and offered me to come back anytime to go over anything that I no not understand. I absolutely love the new Honda CR-V Touring model I ended up with. Highly recommend Craig and his staff.

Jason Crouse was rude to my grandma and “called off” a deal he had gotten me and my grandparents (supposedly the best he could) because we were comparing and looking at another car we had already planned on looking at. I don’t recommend going here after that incident.

Service Department has systems and communications problems. Had an issue with the transmission in my 2018 Honda. Called to make an appointment, but no one answered, so left a message. Waited a couple of hours, got no response, so went to the website and scheduled an appointment for the next day at 11:00. Later that day a scheduler called me and said that they did not have an appointment open for a week, but saw that I definitely had a time scheduled for the next day, so she said to go ahead and bring my car in. The next day at 11:00 I drove into the service bay. After spending 30 minutes describing the problem to several people (no masks), they said they couldnt even look at the car for six days. No good, so I took the car to another Honda dealer where I got exceptional service.The day after my scheduled appointment I got an email from Reineke Honda saying, politely, that I had missed my appointment, and I should call to reschedule. I called to tell them that I WAS at the appointment - THEY were the ones that missed it. While on the phone I asked to speak to the service manager to give them the feedback about why they lost my business and about all the issues with they phones, response times, online scheduling and service capability issues. He was not in the office so I left a polite message to call me. Several hours later, I left an email for him to call me to hear how his systems are not functioning properly. He returned my email and said that he would call me at 11:00 the next day - no call. I called him and left another message - that was a week ago - still no call.We are a four-Honda family and used to take all our business to Gene Stevens Honda when they owned this dealership. We continued to go to Reineke after they bought the shop. Curious to see if Reineke is interested about earning our business back.

Made a good deal on a certified Honda for my wife. Possibly make a deal on another and trade my truck tomorrow.

HAD MY INSIGHT IN FOR OIL CHANGE LAST YEAR. WHEN I GOT HOME LATER I FOUND THE CRANK CASE PANEL HANGING DOWN ON THE GROUND. 10 SCREWS AND INSERTS HAD NOT BEEN REPLACED. HAD A LOCAL BODY SHOP REPLACE THE SCREWS AND INSERTS FOR $30.00. CALLED REINEKE THE NEXT BUSINESS DAY AND WAS TOLD BY THE RECEPTIONIST THAT OH MY GOSH WE WILL GET THE MONEY BACK TO YOU RIGHT AWAY.SHE PASSED ME ON TO THE SERVICE MANAGER AND AFTER THREE HOLD PERIODS I HUNG UP.I CALLED SEVERAL WEEKS AGO TO ASK TO BE TAKEN OFF REINEKE MAILING LIST AND WHY. OH SO SORRY AND LET ME PUT YOU THROUGH TO THE DEALERSHIP MANAGER. TWO HOLD PERIODS LATER AND NO ANSWER.SEVERAL DAYS LATER A NEW RECEPTIONIST ANSWERED AND SENT ME TO THE SERVICE MANAGER. SHE ASKED IF THIS WAS ABOUT THE INSIGHT. I SAID YES AND SHE WOULD CHECK ON IT. THREE WEEKS LATER I HAVE HEARD NOTHING.IT MAY BE TIME TO CHANGE YOUR HOLD MUSIC!

Very clean and thorough in explaining what needed to be done to my Honda pickup.

Great service very knowledgeable service advisors

Tonia Brown is one of the best sales people I have ever met. And the rest of the staff is very helpful and attentive to your needs. I would definitely recommend this dealership to any and all of my friends and family.

Bought a 2018 Honda Clarity plug in hybrid off of Jim Laird and couldnt be happier!So far Heath and Justin in the service dept have been great! When its time for a new vehicle well be sure to see Jim again!

Recently went to this dealer to do research on our next vehicle purchase. We were fortunate to have Jon Hoppes show us around. Absolute blast to deal with. No pressure sales with an abundance of facts and information about our options. He was very direct about pricing and this was the best experience I have had with a car salesman to date.Go here and ask for Jon when you are ready for your next car!

Got a great price on a used jeep. No hassle or fuss. Fair price. Thanks Mark H. for all your help.

Great sales and service. Much better pricing than other area dealers, and super friendly staff. All the service staff is friendly and will go out of their way to make sure you are satisfied with items fixed right the first time. Eddie is fantastic to work with. Purchased multiple vehicles with no issues.

Jason is a great salesman

When travelling through Findlay with my two young children, my old van broke down, and we didnt know where to turn. After calling a few around to a few local car shops, Craig at the Reineke Service department took the call and promised that they could take a look -- even though they were quite busy. Craig and the others on the Honda service team were very responsive to questions, helpful with offering repair options, and flexible for keeping the van until we could arrange to have it picked up. We really appreciate it!

Worst salesman ever....parts and service am a thirty year customer... to buy a car...no

I was greeted with the utmost respect and any questions I had were answered. For it being my first time buying a car, I did not feel overwhelmed and instead encountered a friendly and honest environment. I apologized for staying past the close time, but they insisted that they dont close until the last customer is served. THANK YOU, Reineke Honda, for making my first car-buying experience such a tremendous one!

I really appreciate Tonia Browns help with my search for a new car! She went out of her way to find me a car in my price range and made the buying process as painless as possible.

If I could give no stars I would. We made the process extremely easy for our sales guy and this dealership.We were in the dealership all day because they could not get there computer systems working properly. We paid cash up front for a lease. We were told wed get our tags delivered in 3-5 days. Its been a month and we still havent gotten them. Then the sales rep told us he would deliver them to us and never showed up or called.I complained to the general manager Scott and he offered no apology nor a solution other than calling sales rep. Its been several hours today and neither has called!This is the most incompetent and lack luster dealership! There loaner cars are terrible. We were given one with a sales reps clothes in it.

Great experience with my new accord purchase ! Chad Krupp, my salesman, get right straight to the point with car introduction and trade in evaluation. It turns out with right price and fair trade in value. Sales manager Craig proved my offer in minutes. They never waste my time. They get me the right deal. I have done research with in 50 miles. Gene is the best!

Reineke Honda was great. Everyone was pleasant and there was a nice waiting area. The work on my car was done in the time quoted. A good experience.

Your service department is 5 star. Charlene is able to take my worries away. She is a problem solver able to dissect and suggest what the mechanics will perhaps do to find solutions. She gave me great advice and options.Thank you Charlene.Charlene asked the Foreman, Mike, to advise me also. I am thankful. Mike was likewise very knowledgeable and easy to talk with. I was relieved to put my Honda into their hands.Matt is a top notch mechanic as well as a top notch person.Carol DarbyshireLima, OH

I hit a truck tire tread while on I 75. Service got me right in to check my car. Although it needed to go to a body shop, I am so pleased that they were concerned for my safety, sent pictures that I could forward to my insurance company, even helped me get my belongings from my car to the rental. I love this dealership! Couldnt be more satisfied with their honesty and integrity.

Staff took long time to help cars are over priced by 2 to 3 k. Looking to by 2 cars for around 10k each and no dealer really cares. Would be nice to find dealer that wants to sell a couple of cars.

Great and honest service. You can actually trust them!

Stopped in for a part for my Element. Super nice person at the parts desk. He made a minor and understandable error at first, but got it figured out quickly and I ended up with the part I needed.

Outstanding service! I bought my car here almost 3 years ago! Every time I go in for a car wash the staff is so friendly!

The Guys at Gene Stevens were TERRIFIC. Josh Woods, Craig Rose and John Richter all stayed way past closing (9:00pm) to finish paper work to allow me to drive off in the first snow the year in a beautiful brand new Honda Accord. CRAIG ROSE was great. Despite the fact that I gave him several opportunities to tease me he continued to be respectful and did a very thorough job explaining every step of the purchase options for me. Craigs strait forwardness helped make my choice very easy.JOSH WOODS was amazing. Josh stayed till almost 10:00pm to help me learn all the special little features of the electronics. Josh was also great in helping make the final decision with the little details of color, test drive, etc. without making me pushed.JOHN RICHTER was great considering the fact that I was keeping him there way past his bed time. He was quick with his paperwork and did a very good explaining the additional warranty options.Exceptional patience from all the Guys for a lady who has a hard time figuring it out!!! Cant wait to take advantage of the service department and car washes! Watch out Josh and thank you much!Gene called me himself the next day to check in, however, I was teaching and missed his call. Much appreciated Gene. Your GUYs did a great job making me feel treated well.First time I did not have to drag my dad along for back up because I felt I was being treated fairly the moment I walked in the door. (and you can quote me on that)

It was one of the best experience i had with a dealer sence i was car shopping in a long time. Thank you all very mush and a special thanks to Jason 😁

Bought a great car and the salesman Mark H is the best!!!

Lots of nice people working there walked in told them I wanted a 2019 Ridgeline black ask about discount price next day I drove off the lot with it. What a nice ride great job.

THANKS FOR GETTING MY RE-CALL DONE, TODD IS THE BEST

Good service, very detailed. Of course they do try to upsell when doing services, but thats every where. Nice little waiting area with tea, coffee, hot cocoa.

Great service

Excellent! Everyone was super friendly and helpful from entry to departure. Thanks Charlene. Nice to meet Mr Stevens too in person as my first visit there for service.

The dealership is very clean and welcoming. Our salesman was very nice and did his job very well

Always efficient. Always pleasant.

The used car salesman is shady and they were pushing me to buy their car and really pushing the issue to an uncomfortable level. Typical used car salesman I guess, next time I test drive/consider purchasing a CRV it WILL NOT be from here after such appalling behavior from people who are supposed to be professional. And also don’t try to up the price of what you said was your lowest offer then try to get me to purchase at the full price you wanted cause “you can’t budge and are firm on your used car prices”. plus a higher interest rate then you originally gave me. Just sh**ty business here, go elsewhere people!

This is honestly the worst Honda dealership I’ve been to in my life! I honestly don’t where to begin. I scheduled an appointment on Monday and requested the shuttle service be available at a certain to take me back to work. When I dropped my car off, I waited for almost 15 mins and the shuttle hadn’t arrived. Because of this, I was late to work. I was forced to reschedule my appointment for the following day. The next day I dropped my car off and then AGAIN had to work for the shuttle to arrived. When the shuttle finally arrived, I was dropped off at work (late). I informed them of the time I would be arriving because I had to be back at work. When I arrived, I had to wait 50 mins to get my car which preceded me to late for work a total of THREE times in less than 24 hours. When they were ringing me out the guy was trying to change the cost from what he originally told me. I honestly will not return here EVER

Super service !!great bunch of people work there!! Craig took great care of me this morning couldnt have been better!!

Ive always received exceptional service from the team at Gene Stevens Honda. The Service staff are very efficient upon arrival and provide an accurate estimate to how much the work will cost. The customer waiting room is clean with comfortable seating and free Wi-Fi. I highly recommend Gene Stevens Honda for maintenance and service needs of your Honda vehicle.

Gene Stevens Honda has always gone above and beyond with service and support for my leased vehicles. Just had general service on my vehicle and waited only 45 minutes thanks to Matt Sophers expert and timely work--evenReconnected my cell phone for me!!! A perfect 10 Star performance!!!!

Had a good experience. Eddie worked with us to get a great deal on nice used car for our daughter.

Had my Honda 2011 CRV serviced and had the airbag recall done. Also had a new battery installed. In all, it took only one hour. The estimate was 1 1/2 hours. Cannot complain about that. My only complaint is with the Honda company. I received a letter in early Spring telling me about the airbag recall and saying that I would be notified when the part would be available. I was never notified that the part was available. When I called Gene Stevens Honda to schedule a routine maintenance, I asked about the airbag and was told that the part was available.

Super low prices. Great Service. Family owned locally

Great service on a recall. Personable service representatives were available. Even had a free car wash at the end.:)

Was shopping for a car they had a good selection however we chose a Chevy

Ed Bader did a great job of locating the car I wanted. They beat the best price of the other offers I had. Did a great job of explaining all the features of the Accord EXL that I purchased. Bob did a great job handling the financial end of the deal. Overall a great experience.

Charlene and Stacey do a tremendous job looking out for you in the service department. A real pleasure to work with.

Welcoming & car was done within time frame quoted.

The service people were very friendly and through. The work was finished in a timely fashion The driver who transported me was friendly and efficient.

My tire pressure signal came on while driving to Findlay. I pulled into Honda to have it checked. They said it would be about an hour. I asked for a ride to the Mall, which they gave me. They picked me up, explained the problem with the tire and I was on my way home. Thanks !

Tried for days to get a price on a vehicle. Tried for 3 Days to get the salesman to call me back. When he finally got the information I needed after 5 days it was determined they didnt even have the car. Was also told the website was not accurate on what vehicles they have on site. Thanks for wasting 5 days of mine trying to get a vehicle that was harder to find and letting others get away in the meantime.

Eddie was great,,, helped me find a car suitable to my needs..i hope to go back again...thank you.

Good luck trying to get their service department to return your call. They are never there, you leave a message, and dont call you back.

Great dealership. Quick on the oil change!!

Best service department around!

Pickup and drop off service were great. It was dealership prices though

I was greeted by friendly knowledgeable employees. I dropped my car off at the service center, was called when it was finished, and picked up a clean car.

Excellent place to service your Honda. Friendly people and they do what they say.

Great process, nice people, great waiting area. Free wifi!

They were very through,they found a potentially serious problem with one of our tires and we had it replaced. You have always done a good service of our car, thanks.

Got good service.

I always enjoy working with Scott and the crew.

Really took care of me. Ill give them 5 stars.

Friendly dealership. Will go out of their way to help you find the vehicle you want most.

To high priced for what you get in my opinion, but that goes for most All car dealers anymore. I think their service bay Is to high compared to other shops though.

Gene Stevens Honda always gives us exceptional service.

I lke how u drive in for your car service. The staff was friendly.

Purchases a new CRV. It has an issue with the Radio; It has been a month and still no resolution.

Get salesman Laird, years of experience with no hardsell

All as promised. They even picked the car up for service to help me with my dilemma.

Takes two weeks for anyone to get back to me

Always spot on !

Good Service

The Service Center is awesome!!!

Great deals

They are ok.

Bought a Honda CR-V

Never any complaints.

HONDA dealer5 stars for maintenance on Saturday