Okay ice cream, some of the staff are not very friendly or welcoming. VERY EXPENSIVEThis place is overrated and overpriced it seemed like. The waffle cones are not that great, how do you screw up a waffle cone??
Love their different flavors of ice cream. Its very tasty and yummy. Also tried their Mocha flavoured cappuccino, trust me it was so good. One of the best cappuccino I have ever had. The entire store was very neat and clean and well maintained. No restrooms. Lovely staff and great service. Kids love their wide variety of ice creams and fancy cake cones. Best place for kids to have yummy ice creams.
Had the best banana split here today! Customer service was on point. Even though there were only two people serving ice cream, they responded well to a sudden influx of people and kept up with the busy pace. 😋
So many choices, so little tummy. I enjoyed a scoop of Baseball Nut and another Cherry Jubilee. Funny how easily those flavor names came to mind. Mmmmmmm
Standard ice cream but service was good.
Great ice cream and the employees are always up to the task despite the complex and large orders I have when I visit.
No indoor seating and it was raining out. Service adequate; not particularly friendly.
They had every flavor we wanted. Quick service & easy to get in & out of the parking lot. Always DELISH‼️‼️‼️
Clean, polite and greatly chilled ice cream
Disappointed with THIS BR! Been a big fan for as long as I can remember but our first visit to this location fell way short if expectations. I might add, my expectations are not too high just want the basics in service. The one single employee running entire operation was doing her best. Floors dirty beyond normal, glass dirty, tables had not been taken care of in hours. The good news us the ice cream was just as good as always. However the scoop size was half the size of any other BR Ive ever been in and for the same price. I put it all on the ownership of the franchise! Sadly, I wont be returning.
WORST PLACE EVER! The workers wont even talk to you if you dont put a mask on. I got the worst icecream flavor because the workers cant give me a sample but they can make my icecream. Prices are way to high. They charge you for the cone. I recommend never coming here.
The lady working tonight refused to make a milkshake 20 minutes before they closed because they already cleaned the machine. It should be available before close. Poor service.
Went to celebrate a birthday today. Was good. Every one can choose what they are craving.
Always nice to get ice cream in the afternoon. The quality is excellent here.
Super tasty ice cream. They have something for everyone no matter the allergy. Unlike other spots in town they always have what you want in stock. Recently I left my cell phone here and was gone for nearly 45min they kept it safe in a drawer and returned it when i arrived back. Thank you so much for saving my day!
Always good, been going to this BR since junior high. Still open and offering all their services and menu
Dont order from here through DoorDash!!!!! There are serious delays. Two nights in a row I ordered from this location. A) I wanted ice cream and B) I love the flavors. However, the delays are just ridiculous! The first night the order was delivered over half an hour after it was scheduled to be delivered, seeming to be at no fault of the delivery driver. The second night the delivery time changed over 8 different times. Im not sure if its the restaurant or the app thats failing or both. But seriously, if you want ice cream in a timely manner dont order it from this location through DoorDash.
Giovanni was very fun and the ice cream is always good. 🍧
I’ll rate it a 4 because everything else was perfect except for the service that I received. It was terrible. Did not ask for her name but I visited 1/14 at 8:40PM.. she was wearing glasses. DISGUSTING service.
They should have had more staff. It was a holiday and we had to wait for 20 minuets just because there was only one worker. It also seemed that he wasnt too happy to be there. Anyway it was great ice cream and i really enjoyed the treat.
Baskin Robbins is an absolute marvel of modern science, engineering, and customer service! Its a bizarre culinary alchemists lab where they take mammal secretions and mix them with saccharides then reduce the temperature to roughly that of the daytime temperature at the Viking Lander site on Mars. Then for only a few dollars, a smiling young person will scoop some of the concoction into an edible carbohydrate based container and give it to you for consumption. What more could you possibly ask for in exchange for $2.39?
Great, speedy service and quality food.
Love da many different flavors
I walk down the street from my hotel, 2 blocks away on a Saturday night to get some dessert, I come upon your store, teeming with customers, 1 minute after 10pm ( the door is open) and I am informed we are closed and then another dolt behind the counter shouts to me, sorry about that. This is how a business LOSES customers. Screw B&R Flagstaff.
Delicious ice cream. I recommend people to go to Baskin Robbins for their ice cream. Many flavors to choose from and there is also cakes that you can order and limited edition flavors for the particular Holiday it is. The staff is friendly and I recommend here.
5 stars for the service. 0 stars for the management for posting a despicable sign reminding the worker that since the minimum wage went up, the owners automatically raised prices. Good job reminding your wonderful employees they arent worth their pay. Wont be back.
Very friendly service and as usual top notch ice cream was very tasty worth multiple flavors including Oregon Blackberry! The prices are a bit high $2.99 for a single...but its (as posted) due to the Arizona minimum wage increasing between 2017 and 2020. Thats nearly a four dollar jump so really its expected to shell out more per scoop.
Its a typical Baskin Robbins. I like the shakes, chocolate peanut butter has been the best tasting. My daughters previous birthday cake was ordered there. PS, dont order bubble gum ice cream for an ice cream cake. ;0) it is actual gum.
It is not my favorite place to get my ice cream.. I like founders favorite from other place..bla bla 😁
Great selection of flavors. The customer service was GREAT!! The place needs an updated look and feel.
I got a chocolate dipped waffle cone bowl with a scoop of Jamoca almond fudge, one Mississippi mud, then a top scoop of black walnut. She scooped them perfect, stacked them cute and smiled the whole time. 1/1 recommend here for ice cream locally. There was a long line but we hardly noticed because they helped everyone so quickly!
The greatest ice cream flavor ever created, Daqueri Ice. They changed the recipe once, and almost lost me forever. Thankfully they brought it back. I buy it by the drum, not a joke, and usually kill it within 3 months. Not to mention the BR logo that also spells 31 is probably the greatest design Ive ever seen, wayyyyy under rated.
I looked up the store hours it says close at 10pm I got there at 950 just only to buy prepacks, the door was locked so I called the store one girl and answer I ask her you close at 10 right ? She said yeah but we decide t close early today so come early tomorrow and hang up on me before I can say anything. So coming before store closing isn’t early. How rude if owner wants business they should train their employees to respect their customers!! Today is March 19!
Growing up in Flagstaff I have ordered countless cakes from Baskin-Robbins. Its become a tradition on birthdays, graduation and special occasions to order an ice cream cake from this Baskin-Robbins. Today I picked up a birthday cake for my sister and was very surprised that the cake was not up to my usually expectations. I ordered the cake to have lavender colored frosting, white border, with purple and white flowers. I got a call on sat asking me if I wanted different colored flowers than purple as it clash with the lavender frosting. I said sure, lets make them pink and white. Thinking I would have lavender frosting. What I got was a PINK cake with multicolored specs on the white border. I called the store to ask for the owner to call me because I was upset with the cake I had purchased. I later received a call from the manager saying the owner had made those decisions on the changes on my cake AND I WOULD BE RECEIVING A CALL FROM HIM BECAUSE HE DOESNT CALL HIS CUSTOMERS BACK, he views that the manager should be handling the calls. All in all my hope for this review is for him to listen to his customers and if his customers are asking for him to call them he should call them!
No regrets when it comes to this place. Ice Cream is wonderful and service is great. I have never been disappointed by this store.
Ice cream is good, but when I asked for a double ice cream sandwich (3 cookies 2 scoops) she gave it to me in a bowl lid not even the baskin robins bowl, and the cookies were stale and hard and they were out of any kind of variety of cookies also, but like I said the ice cream.is good and Im sure most of the other stuff is too just be aware that the cookies could be old.
What can I say? This ice cream parlour has stood the test of time and continues to deliver great flavors.
This is the Baskin-Robbins in Flagstaff Arizona on the 31st of every month because they offer 31 flavors the ice cream cones are slashed half price
Just like I remember... Baskin Robbins still has the best rocky road and mint chocolate chip ice cream!
If I could give 0 stars I would. The service was terrible, they didnt have half of the options on the menu to add to your ice cream including a waffle bowl and a fancy cone. The girl working was incredibly rude, and refused to make a waffle bowl or dip a waffle cone because apparently it wont stick which I know isnt true. We werent greeted upon entering the stir & customers that came in after is were helped first. All around terrible experience and the girl working couldnt care less to provide even a speck of costumer service. The scoops we did receive were half the size they should be. It was clear she wasnt happy that I wanted something she didnt feel like making, and I said I was unhappy I couldnt get anything we came in for. I wouldnt waste your time or money here.
The icecream is consistent, but the prices are very expensive.
Small store, busy when we went but the staff handled it very well. Their icecream selection isnt my favorite but regardless its good icecream.
As always, good ice cream. No public bathroom, which was frustrating. The gas station nearby came in handy.
Called what type of sizes and flavors of ice cream cakes and there response was You can come in and look in our fridge, theres a lot of options in there.
I was definitely baskin in the glory of these robins.
Good decor. Maybe I just came on the worst day they have had all year, they lost 1/3 of their flavors due to a refrigeration issue. Thatd be OK, but instead of, say, selling me a scoop of chocolate and adding peanut butter to it, they wanted to charge for the additions. The employees could only suggest selling me a prepacked pint. And, they were simply unable to do anything to make up for the missing flavors. Basically, the employees were not allowed to do this, or that, or any other of the things they could think of without doubling the cost of a scoop. I ended up leaving. Who knows, maybe youll have better luck.
Bad customer service. Girls working seemed bothered when taking your order. Mind you our orders were simple. One kids cup of 2 scoops with sprinkles and and 1 single scoop cone.
Icecream! Icecream Cakes! All of the above, related to icecream is found here.
Not the same as it used to be. Mo la or burger was cold...didnt even melt the cheese and my meal was 17.00 for one person.
Standard 31 flavor ice cream parlor. Not as many good deals as other Baskin Robbins.
Very nostalgic, very good ice cream. 👌
Very yummy ice cream. Employees are also very nice!
Great selection of ice cream. Kids haven
Ice cream was good obviously. But the tables and floor were a complete mess
Of course the ice cream was awesome; however, the girl behind the counter was impatient and rude. 🙅
Peppermint ice cream is the best ever!
Young man was wonderful who helped me. Yum! Also
Plenty of selections.
I love that chocolate chip ice cream!
Best ice cream in town! Wonderful staff!
Good ice cream okay customer service
Great ice cream
Decent place not the cleanest.
Great location and fast service
Very good selection of ice cream
My favorite ice cream 😍
Had my favorite black walnut ice cream
Delicious ice cream and friendly employees.
Love my 31 flavors
Great Service
Great service and it is ice cream.
Amazing service & yummy treats!
Yum! Plenty of flavors to choose from. I couldnt decide :) Love it must go!!
Expensive but worth it!
Had a rocky road,and help me sample some ice cream
Open on some holidays.. Thank you
3 stars not for the ice cream but the service. Employees barely speak when you walk in and the establishment is dirty. Every time I go in the tables are sticky, napkins on top and sprinkled.. With sprinkles.
Friendly service, great ice cream
The Key Lime Pie. Nuff said
31 flavors of greatness
Is ice cream what more do you want, their prices are a little higher since its Flagstaff but you get what you pay for
Friendly staff and ice cream. Cant ask for much more.
I love the ice cream.
Not much to say here as Im a vanilla and chocolate ice screamer
Good atenttion
They charged me for a double when I got a single
Good icecream
Always good!
Ice cream is good
Best ice cream.
Good ice cream
Best ice-cream
Really good
Cake was excellent
Its a Baskin Robbins. What else would you expect?
Love the cakes!