I just called this place to ask them to help me out with my noise cancellation. He was really nice until he asked if I needed to purchase a system also. Once I said no he tells me that I could bring it but they probably could not get to it because they are busy installing for customers that purchase from them!? Really!

They would not wear masks and this was at the beginning to middle of the pandemic. The owner argued with me and talked down to me, probably because I was a woman. Their estimates didn’t at all match or come close to other estimates that I had gotten.

I will never come back to this place. My car wasn’t their priority Bc I didn’t buy my speakers and radio from them it’s been there two days and they said they were starting on it at 8 this morning but still have yet to start. Do not recommend!!!

I just bought a 12 in rhino box yesterday because the guy that always at the front counter told me it would beat 10 times harder come to find out it doesnt and I had everything hooked up at Cliftons in hartsville I do not recommend these guys I just took a 200 loss and I cant return it because they dont do returns now for some reason complete rip off must not be making enough money

Great but prices needs to go down

I very highly recommend over anyone .I was turned away from other installers telling me the radio wouldnt fit my truck. My first positive impression was I wasnt ask what radio do I want or how much are you willing to spend Instead I was asked what features are you looking for Turns out the radio that no one could install just required cutting a non structured piece of plastic, they went the extra mile, and the finished job looked like it came from factory. Dont waste time go straight to NORTON STEREO

Thank you Norton far the kicking subwoofer i got today. Always good products and service

My experiences working with the owner so far has been great. He was kind enough to answer questions and honest enough to give me the answers (even things I didnt want to hear about my vehicle). Ill be back when the radio I need is in stock.

The ABSOLUTE worst customer service I’ve come across in a long time. The guy wouldn’t even give me time to explain what I needed before cutting me off. DEFINITELY will NOT being doing business there and wouldn’t recommend anyone else either.

After experiencing poor, and very expensive, diagnostics, Norton Stereo was recommended to me as a likely place to fix a very annoying rattle in the inside light assembly in my car. Justin was my first contact at Norton. He was attentive, interested in what I had to say, and confident they would be able to help me. He quoted a very reasonable cost estimate. I left the car the next morning and, before my friend could get me home, Justin called to tell me the rattle was resolved. I interacted with both Justin and Jimmy, both of whom are dedicated to providing professional, competent, and experience-based service. I am convinced they will always evaluate a problem with integrity and expertise.

To high for the quality and charge you before even finish the job I won’t recommend. They many places here in Florence more professional. My last time here for me .

I went to another place and I came to Nortons I felt comfortable and welcome and Justin made me a happy customer the service was great and the price was awesome I give them five stars all the way across

Wouldnt recommend this place to anyone even if only for parts. Very dishonest. I was told that the interface i needed behind my radio would need programming to sync up properly. I repair electrical equipment myself and after researching and finding the truth i decided to do it myself. Took about an hour and the only programming needed was the turning of a dial. I expect a business to make money...but i also expect professionalism and honesty.

Guys I have to say for the money zstat subwoofers and amps are the best pound for pound on the market I would be willing to bet that you cant buy an amp pushing like there 500.1 and 2 12s for even close to the same amount of money and get the bass and pure sound that these products give no way Ive had all the top name brands in car audio and none compare and the guys there are straight forward and know there stuff for sure. got the best sound system Ive had in years and its all thanks to Nortons!!!!!

Staff is very knowledgeable and help to ensure they account for the little things like ensuring they have the right adapters, especially for steering wheel controls. They finished my install ahead of the projected time. Show up bright and early to ensure you get a spot on the schedule that day!

We have been using Nortons for years! Justin and Jimmy have always kept us pleased! We recently had two vehicles done by them and as always they did a great job! Very reasonable, quality work, and professional!

Awesome job on my car!

I got there at 1:30, and is leaving out at 4:30 WITHOUT them even getting to my vehicle. Sat in there 3 hours and was asked to leave because they’re getting ready to close. I asked if I come back the next day could I get my price knocked down a little since I traveled over 30 minutes to get here she says “No it will still be the same tomorrow”. Worst customer service, from sitting there that long I see they do have terrible customer service watching the other customers walk out with disappointment. Don’t recommend anyone come here because they suck‼️

One of the best around. Not cheap but hey you get what you pay for.

Prices too high, not very good selection, and extremely rude customer service.

I was looking to upgrade the sound system in my new truck to something that sounded better. I went in to Nortons and spoke with Justin and he hooked me up. I highly recommend you go see him, he knows his stuff and I got a great deal.

Always good work just not friendly people always short And snappy I wish they had better people skills

Very nice group to work with!

Sold me the wrong harness! Just spent 300 dollars on a radio then they want to charge 200 just for a job that took me 45 minutes at home you know, after buying the right wiring harness from Walmart for cheaper. Car is a Buick Lucerne. Was very unpleased because I had heard such great things about good prices and good service. Hope this helps anybody wanting to come here.

Have warranty on a speaker that I brought... mind you i spent over $800 with this company... Anyways I have warranty and they told me that the warranty would last a year, but unfortunately I went back there and they told me that the speaker had a lot of internal damage which I didnt do... Everything was installed by them and my amp went out. Now they are telling me I have to pay $129 more dollars for another speaker when my warranty isnt even up... I would advise to never go there!!!!!!!!!!! OAN: the skinny, bald headed guy is an a**, he got on the phone when i was trying to ask him a question. The other guys are ok, but him he personally needs an reality check or at lease quit his job if he is that angry at someone and stay home

They completely ripped me off, payed $440 for horrible door speakers. The back seat you can barely hear. I went to big boy toyz in Florence on secon loop and got the best setup with subwoofers. Norton’s is awful.

If I could put lest of a star I would because the guy is very rude and very unprofessional. He doesn’t have the knowledge of anything. The guy was trying to sell a wire to me for $20 that I got at bestbuy for $11 same brand. He will try to sell you over priced radios . Just look up your stuff before you go to that store

Very nice men that work there. Well come again.

My experience at this Norton stereo in Florence SC was the worst I went in to purchase a car alarm and the owner/manage was real nasty and rude so I took my money to best buy ..if you want a good experience at Norton stereo go to the one in Columbia SC...not Florence

Installation was reasonable and fast. Very good Service.

Great range of equipment to chose from, however when I asked about installing equipment bought from somewhere else (Crutchfield) the owner was rude with his answer. Basically said people bring junk bought off the Internet, (Crutchfield is a certified seller, no junk) these days the Internet prices kill these stores, plus I have 3yr warranty on my JUNK). For business, why not just keep your opinion so Ill come back THEN look at my JUNK and decide. Still it was mainly his rude tone when he said it. No customer service skills!! So I took my business to norton columbia. Better customer service, so theyll get my business (they did my truck great few years ago but this one was closer to my residence ). Maybe he had a bad day, dont know, but good thing they arent the only installers around. THE BALD GUY FYI

I went into Norton on Saturday August 10 to get an Aux Input adapter for my Honda Accord. They didnt have it so instead of saying they didnt have it, they talked me into getting a FM modulator. Stated I wouldnt notice the difference. When I installed it, I noticed a huge difference as I got alternator noise and static because the radio stations in this area were overpowering the modulator. I thought I would be nice and give them feedback in person about the product. Mind you, I wasnt asking for a refund, and they tried to say it was my fault. I ended up buying the adapter from Enfig stero in NJ and installed it and am pleased with the product. Needless to say, I will never buy from Norton Stereo in Florence SC and advise you not buy there either as they do not have your best interest at heart.

Great service ... super nice people!!

Owner seems rude and very short with customers

Expert level place ...

Pricey but did a great job putting the stereo in. Wait wasnt bad and havent had any issues.

The guys that work there are good at what they do, and are friendly. The owner; however, knows nothing about customer service and can be very rude.

Horrible customer service, they charge you before the work is even done. I wouldnt recommend this company to anyone. Threatened to sue someone for basically not coming in to get the the service done.

The best car audio store in Florence, hands down.

This place fried my factory radio with a system they installed and told me I had to pay for it! Horrible place

Got what I needed to finish putting my new car stereo in

Terrible customer service and extremely over priced.

No one compares to Jimmy and his crew in the field of business

Good fast service

Great