Purchased a used 2018 F150 pickup from this dealership. The attention we were given was fantastic and made us feel like we were buying the most expensive truck on the lot. Everyone at Airport Ford made us feel like kings! The salesman was Steve Kramer and he did a fantastic job addressing our every need. This was the best car buying experience I have ever been through and I am completely happy with our entire experience. Highly recommend Airport Ford and Steve Kramer.

Bought our new Ford Edge from Jeff Beavis at Airport Ford. Probably the best experience we’ve had purchasing a vehicle. I’m from out of town and Jeff worked with me over the phone to finish the deal. We were in and out in about 40 minutes on the day we picked it up. Thanks to everyone at Airport. Highly recommended!!

It is a senior citizen go cart, we love it, just the right size. We bought it for a dependable second car and it has become our daily driver and the Tucson has become our second car.

Im from across the river so this first time dealing with Airport Ford. I must say I was pleasantly surprised. From the salesman Jim Grefer to the Finance Manager Jeff White, everything was a great experience. Jim and I agreed on a price before I got to the dealership. I did the finance application online and Jeff got me the best rate. There were no surprises and I was in and out in about an hour. I cant say enough good things about Airport Ford. They respect your time and they really make the buying experience painless and transparent. It was definitely worth the drive down.

I have purchased 5 cars over the years at Airport Ford. Each time their informed staff told me about the benefits of the Ford new car warranty. It cost a little more each month (along with my car payment) and I thought it was the protection I needed for the cars my family and I have depended on for our long commutes to get to work. Thank goodness Airport Ford told me about the Ford Warranty Program. For the first time I had to use it on a large scale and I am very grateful I bought the Ford Warranty. Mario and Their service team made fulfilling the warranty seamless and quick. Thanks Airport Ford for not only selling great vehicles and service, but also for good information about the Ford Warranty Program.

Awesome service in the parts department was able to order parts I needed.

Went for oil change and tire rotation. Work completed in timely manner, everything checked out. Always get great service from Airport Ford. Thanks

I have purchased two Fords here with no complaints. However, I did have a bad experience with getting an oil change. It took one and a half hours. That is way too long. When I asked the young lady behind the service counter if she could find out how much longer it would be, she just shook her head and said No. I feel that this was a bit rude. I tried to post this on the Ford site but it never showed up. Hummm?

Had a recall service to get done on my 2012 Ford focus, they were great. Got it in and they called a few hours later with it done. Simple and painless experience.

Dropped off car for routine maintenance, was ready when promised. Friendly, helpful people to work with!

Was interested in buying a truck, called them up: salesman seemed annoyed I was calling and said someone had a deposit on what I was looking at, but felt he would not buy the truck. Told me he would call me back, never did - so I had to follow up a couple of more times over a 3 day period. In the end, never heard back and decided to buy from another dealership the same day I called them; also whom was a lot more responsive and friendly.

Bob Winstel was wonderful, he worked with us all afternoon with our 2 month old. The finance office was quick and easy also! 10/10 experience.

Some information that would have been nice to have wasnt on the website. Live in one state drove to another. Time and gas lost.

We were lucky enough to have Doug Maxwell as our salesman. Hes the best.. Were very happy with our new explorer. BTW... their dealer doc fee is only $125. Everyone else tacks on $499-$799 as a doc fee.

I have been looking for a Ford Mustang convertible for a few months now. Bob Winstel, one of your salesmen has been on the lookout for me. Recently he put me onto a 2013 Mustang Convertible. I came and looked at it, did a test drive and boom!! Bought me a car. Bob is a TERRIFIC salesman. He is low key, not pushy, but knows his stuff, and is honest about his evaluation of a car. So far, I just LOVE my new (older) car. Its exactly what I was looking for. Thanks to Bob and to Airport Ford for finding this toy for me. If you are looking for a car, new or old call Bob Winstel at Airport Ford, he wont steer you wrong. Thanks Bob!!

It was great. Very friendly and nice. Thank you so much.

I have read some horrible reviews for this dealership, I didnt know what to expect going down to look at an Explorer on their lot. As a phone customer/walk in, I couldnt have been treated any better.They absolutely did everything they could to make me a satisfied customer, and, while there, they did the same for everyone, transferring insurance for customers and doing all the DMV paperwork so no one has to deal with that during Covid19. In my 40 years of car buying, I have never seen a dealer do that for anyone.The vehicle was as I expected with a couple small issues, they took care of those, and all was well. I felt their asking price was fair, but talking them down a few dollars seems to be what we all want, and I like round numbers, and $400 wasnt a lot, but it rounded it out.Overall, a good experience, these guys were certainly multitasking, they all had multipul things going on, yet managed to keep things in order, and while they are not a local dealer for me(about 70 miles away), I would go back.The 2 individuals responsible for my positive dealership experience are Jeff White and my salesman Steve Kramer, both awesome guys to deal with.A obligatory photo of the new to me Explorer is posted as well.

Just purchased a 2016 Ford Taurus. No pressure from sales staff. Paid what I wanted. Car is in excellent condition. Steve Kramer was very professional. Would recommend Airport Ford. Bought the extended warranty. Jeff White was a pleasure to deal with. Very professional.

Mario and the service department excellent place to have work done on my explorer!!

Great experience!! I travel a lot. Bob and his team did so much to make things as easy and seamless as possible. I cannot say enough great things about my buying experience at Airport Ford! Thank you Bob and team for everything!!

Great service experience at Airport Ford Service Department for my Ford Escape. Service agent kept me informed on what services were needed and the service was completed that day. Excellent service experience!!

Went there to purchase a vehicle. They will not work with you on pricing. Been a loyal customer for over 13 yrs bought 3 new cars and they were always willing to negotiate. This was a used car and would not do any negotiating.

Airport Ford made for an easy shopping experience. Bob Winstel provided a no pressure pleasant environment in which we were able to reach an agreement. The managers inside were also friendly and helpful.

I find there are two common types of car buyers: those who are interested in what is available, and those who know exactly what they want, understand dealers cannot waive a magic wand to reduce prices, and scan the national market for current rebates and opportunities for purchases, and want to work with a dealer to get what they want for a price that the market has available. For this latter type of buyer, a good/cooperative dealer/partner is not always easy to find because it requires more work than selling what is on the lot.I can tell you for this latter type of buyer, Airport Ford in Florence is a great place to go. The management and supervisors there will work with you and make it happen to the best of their abilities. Most of the time these types of purchases are tense, uncomfortable, and unpleasant. But not at Airport Ford. And, as a side note, Doug Maxwell is the best seller Ive ever bought from in this regard, and Ive bought a lot of cars. All in all, this is a good place to buy a vehicle!.

This is the only place we take our Fords. Weve owned at least one Ford or more for the past 12 years and the Parts and Service Departments at Airport Ford are the best. One of the Service guys has been on the job for a really long time, were talking decades. Many thanks to Mario and the rest.

I just bought a Cadillac xt5 at Airport Ford and I absolutely love it! They had it at a lower cost than anywhere around the area. Airport Ford is very quick and efficient. I didn’t feel pressured to buy. They were laid back and my salesman Jeff was awesome! I would recommend them to any friends and family looking to purchase their next vehicle and I will definitely use them again in the future!

I usually hate buying a car. I hate the entire process but not this time. Everyone from my sales guy Steve, the guy in finance, and the guy that cleaned my new car...ALL of them were awesome and made the buying process so easy. I would highly recommend them. I live in Ohio but I will drive to Kentucky from here on out to buy my next car...

BEWARE OF THIS SERVICE CENTER!!!Just had one leaky tire (Had to put air in every 4-5 days). After sitting 2 hrs for 1st service appt, they said ​th tire had no problem. Of course the tire kept leaking, so I had to sit 3 hrs for a second appt (yesterday) but they said they fixed it this time. Two hours later at home I went outside to leave, & my tire rim was literally sitting on the ground....not one lb. of air in it. Now I have to wait another week and give them my car a whole day....to fix the same little tire!!! Not only can they not fix a tire, they made it so much worse I can hear & feel the air leaking right back out when I fill it. So now I cant go anywhere, and they asked if I had AAA like its my fault!! Ive been left hanging, and they didnt even get me a third appt for another week. WOWW Unbelievably incompetent service center!!!!

Great people they are nice greet you very well they smile they help you with anything you need.

Had a great sales consultant bob winstel.I liked two explorer’s.it was hard for me to get out to look at them.bob drove one to my work so I could look it over and drive it.I liked it but wanted to look at the 2nd explorer before I made my decision .so that night when I got off of work at 7:00 I drove to airport Ford .Took me about an hour .Bob met me there after hours to let me drive the other explorer.how nice of him.so I decided on the 2nd explorer !Bob then got the paper work together an delivered the explorer to my house!!when the wife wants a new focus I’m calling bob.

Wonderful customer service from Don and Tom. Got a great car at a great price so we wound up buying two vehicles from Airport Ford. Highly recommend them!

Cannot say enough good things about Airport Ford! 5/5 every single time. Sales team, service, parts, and customer service are all phenomenal! I have personally purchased 3 vehicles from this dealership and will be happy to bring my business here again for a future purchase of another vehicle! Thank you for being so great!

Experienced some car trouble while driving through Kentucky on way to Florida. Limped into the dealership minutes before they closed. Brandon took the time to get the car onto a lift, diagnose the problem (a hose had popped off), and fix it - all in about 20 minutes. It should be noted the Ohio State game was at halftime and he and the crew were understandably anxious to get home to watch it and they still took the time to help us. Could not have been more appreciative - good people here and excellent service.

Service department has no structure. I dropped my $50K truck off to be worked on and after 8 hours it was not even looked at. They over schedulevehicles to be serviced. Dont waste your time with this dealership.

Not very helpful since I bought my Ford elsewhere and they dont honor the Ford premier warranty which I paid a lot for! Will never buy or have anything serviced thru them!

Not to impressed with the service department. Not very friendly or even seem to care if you are taken care of. It almost seems like the customer is a nuisance. I will not be back. I was even thinking of purchasing my next vehicle here but after this experience not going to happen.

Had to bring my car back after after a reoccurring issue. I had dealt with John both times. John was very professional and told me exactly what was going on. They got the issued fixed the next morning promptly. All I can ask for is honesty and promptness and I have never had issues with Airport Ford in the almost 30 years of dealing with them

Salesman Bob WinStel was a great guy to deal with in getting my new car. He was patient and and wasnt pushy. Was fair and guided me the whole way. Will do business with him again in the future.

New tires and oil change. Always friendly and helpful at the service department

Excellent service, Zach was my sales person, he was super helpful. He made my car buying experience great! Thank you everyone there!

Bob Winstel is a great person to buy a car from. He is very professional and friendly. I always feel I get the best deal possible and am very comfortable buying from him. He has earned my trust.

The Team at Airport Ford have been great! My Family and I have been buying cars from them for several years now. From Sales to Parts to Service weve had nothing but great experiences and theyve worked hard to support the sale after the sale. Thank you Airport Ford!

I bought my wife a new ride, I have to say, it was the best car buying experience Ive ever had, went above and beyond, gave me a great deal, and a found me a great rate, I recommend buying from here.

Back a week later for my fourth f150 oil pan in 4 years. Not a happy camper.

Great!! Mario is the best. Always helpful and courteous.

They really care about their customers. Had my car serviced for winter today. They are so kind and personal. Love how they take care of me.

Great Service. I was from out of town and they handled my needed repairs immediately and I received outstanding customer service from the service department. Thank you.

Had a remote start put on her vehicle this time. been going there for years. Quality work from my experience.

Just your standard oil change

Fixed the water pump on my ford taurus. They seemed to do it quickly and accommodated me with a rental. I was happy. Until 2 months later when my engine blew. I was told my 2 different mechanics that if they dont install the new water pump right then water gets into the engine and causes total engine failure. My car only has 80,000 miles on it.. Now im having a different shop put a new engine in. Terrible place. Do not take your car here. Take it literally anywhere but here.

Doug Maxwell took care of us with our new Ford Explorer!!!! He answer all our questions and made us feel comfortable about what we were buying! The process was fast then normal and we were surprised by that. We had trouble with one of our tires, it had a leak somewhere. We called Doug and he told me to bring it in. After getting the call to pick the car up, Doug informed us that they put 4 brand new tires on our car. This was sooo awesome since we were going to have to buy tires in the near future. I will definitely go back if I ever need to look at another car!

Great service and products

I was presently surprised when I was contacted and told the problem was much less than I thought it would be. The problem was fixed in one day.

Great dealership. In and out in a very short time. Smooth purchase.

Service center not so efficient. They kept my car for a month for an estimate. Had to make them give me the car back because they didnt have the estimate

I guess all shops are slow right now

EVERYONE AT AIRPORT FORD IS GREAT. WE RENTED A CAR FOR AN EXTENDED TRIP AND THE EDGE WAS GREAT, JUST LIKE THE ONE I OWN BUT, DIDNT WANT TO PUT THE MILES ON IT. I HAS MY OIL CHANGED WHEN I RETURNED AND ONCE AGAIN, YOU CANNOT BEAT THEIR SERVICE.

Drove 90 miles to look at 2 cars and ended up leaving with one of them. No pressure to buy, easy to test drive and best price around for 200 mile. Would recommend to anybody looking for a vehicle.

Terrible customer service. Rush you into running your credit then they just completely abandon you. Not to mention I put a deposit on a vehicle and nobody cares enough to give an occasional update on the status of my application. Awful experience! Would not recommend!

Worst Dealership I have EVER experienced in my car buying years. I started with an inquiry online. I got zero response,then only when I asked the chat bot lady why I had no response after many hours. I then immediately got a generic text/email. When I asked a question and said Im ready to buy now Still zero response. I then attempted another chat,which was told Go to yhe dealership. I am disabled after a recent brain tumor removal,on a cane,but I did. I walked INTO the showroom...Even Got in the driver & passenger side of a Bronco and 3 guys walked around me,never said hello can I help you nothing,I walked out and looked at the cars on the lot with no response. From My car,I attempted to call and ask for a General Manager or management which I was told We are CLOSED due to winter hours. And Im sitting in my car noone is here. I also Applied for Ford Motor Credit Earlier in the day and Shocker...noone called emailed text to let me know the outcome. And according to Ford Credit only the dealership can pull the info. Now,This is after I sent them my Already Approved letter from USAA (I was just wanting the 0% ). So I had my own financing,I said I was ready to buy...Tell Me Sales people...Arent I Prime Rib Here???? Im blown away at the lack of innitiation for a sale,, lack of communication,and disrespect for out right lying to me. This is all documented,with texts and print screens from the chat bot lady online. And Im sure Their Security Cameras can show me browsing the showroom with people walking by me. I guess if you are a 40 yr old woman,with a cane,you dont look like a sale???? DO NOT DEAL with Airport Ford.

I took my truck there for a no start after 2 weeks and 800$ later they called me and said it was the overheat sensor. So I believed them I went to pick it up and the only thing it did was start it ran worse then ever before and wouldn’t even stay running it would stall. I got home changed the oil and spark plugs and cleaned fuel injectors like they told me and nothing helped. I called them back and asked them what else was done bc if I unplug the sensor they installed my truck still starts so that is not what fixed it but they wanted nothing to do with that. They said I can bring it back down and they will diagnose it again for another 200$ and we will go from there. They did not help at all for someone who has a ford truck and a Ford Mustang.

Service Department is a JOKE! Terrible, rude, unprofessional service. Set an appointment weeks in advance for them to check a rattling that is happening in my new 2020 Escape when I drive it 55+ MPH. While it was there I wanted them to go ahead and do an oil change and reset the recall notice I received. I dropped my car off at 7:35 am, and they didnt even check my car for the main reason I drop it off, to check the rattling. They said they drove it around the parking lot and couldnt replicate the noise and didnt have time to drive it on the highway (which they are literally right next too). So of course they couldnt replicate the noise because it only happens when you go 55+. They gave a bunch of excuses as to why they didnt have time and was extremely rude that I was even questioning why they didnt have time. This is not the first time I have been there for an issue, and they couldnt replicate the issue. I will not be going back here for anything ever again. I will go to any other Ford dealership. This place is a joke.

The service department is top-notch!! They have taken care of my 2012 Fusion since I purchased it new. All the guys make you feel comfortable and make sure that you know when anything needs to be taken care of mechanically with your vehicle..I was there during the Covid-19 pandemic and the place was spotless and all were practicing social distancing as well as wearing masks. Thank you so much to Mario, John, Brandon and my favorite mechanic Paul and all the other personnel who make my experience the best.

Bob Winstel and his finance department made purchasing my daughters first vehicle a seamless process and such a breeze. They were honest, straight forward, and they gave great customer service. He even offered to drive the car to be checked over at a mechanic shop for me. I would purchase a vehicle from Bob again! Thank you all!

We recently purchased a new vehicle with the help of Steve Kramer from Airport Ford and were very pleased with our experience. We first met Steve months ago when we began researching what vehicle we would purchase and Steve followed up when the Black Friday sales began to trickle in. When we made the final decision regarding the specific vehicle we wanted, Steve was able to locate a car that met our requirements within 24 hours. While we completed the necessary paperwork, the staff at Airport Ford graciously played with our daughters, ages 3 and 5, in the playroom / showroom area which kept an immense amount of stress off our shoulders while we discussed numbers. Im grateful for the team at Airport Ford for accommodating us and helping find a forever car for our growing family.

WORST car dealership to purchase from...bought a Ford Explorer through them and I have had it in the shop LITERALLY every months with new issues. I wouldn’t recommend this place to an enemy lol.

Completely lied to us and said our turbo needed to be changed and tried to charge us 3k. Went for second consult, and another dealer said there was absolutely nothing wrong. This dealers service center is the biggest scam and filled with in trustworthy people. STAY AWAY and Beware. Always get a second opinion. It saved me thousands.

Very easy to deal with on vehicle purchases and service. No pressure, relaxed environment. I definitely recommend Airport Ford for all automotive needs for both sales and service.

Traded my 2013 Ford Explorer for a 2015 Ford Fusion. I had wonderful customer service. Didn’t bombard me with additional add ons or a newer car like most dealers do. Once I said I wasn’t interested it was never spoken of again. Steve K was great. He was more of a friend helping me out versus a sales man. I could tell he really cared. Thanks airport ford and especially Steve. The fusion is a pleasure to drive.

Outstanding service! I had two recalls and needed my driver side window fixed. Brandon in the service department was very friendly and helpful. He even set up a free shuttle ride back to my house while they worked on my car. They finished the work fast and was very professional. Really excellent!!!

I worked with Doug and everything went great. He helped track down the perfect truck for me. So far very happy with my decision to go with Ford and have Airport Ford help in this new adventure. Looking forward working with them in the future on other purchases and possible updates to the new truck.

As always, Airport Ford comes through every time. We have been a long time customer of them. Always take our ford explorer for service and warranty work. Guy and Mario, and Brandon are always there with answer to my questions. Will take our Fords there for as long as we own them.

Mario and hang are awesome back in service

Highly Recommend this Dealership !! Bought a new Ford Ranger on Sat. Steve Kramer is Amazing! The entire process was easy and enjoyable! A shout out to Peggy in financing as well!! Thank you both for your knowledge and Outstanding Customer Service!

I recently had to turn in my lease and wasnt sure what my next vehicle would be. Bob Winstel at Airport Ford was awesome! He took the time to help me get into the perfect vehicle in my price range. I never thought I would be able to afford a car with all the features I wanted, but he made it work! If you want a low pressure, helpful car buying experience, go see Bob!

Very satisfied, the salesman was polite and was easy to work with as well as the dealership! I feel they went above and beyond to assure my satisfaction! I highly recommend this dealership! No hassle negotiating a price for the vehicle!

I drove all the way from Huntsville, Alabama because, yes, they are that good. I hadn’t made it out of Kentucky before falling thoroughly in love with my truck. The guys were very professional, courteous and totally respectful. I’ll be back in 10 years for my next one!

Fixed daughters car, the man that worked on it was rude to her and kept telling her that the insurance company didnt send payment to them and insurance company said they did. So took 2 hours to get it worked out.

Regular service discovered battery not charging completely. Replaced battery. ‘16 Escape 4 years, 4 months old. Not unexpected. Thanks for excellent service Brandon!

Very rude service center.

Just like any dealership they tell you what you want to hear. Then after you buy a car your nobody to them.

I appreciated the patience that Steve Kramer showed me while I took my time deciding which truck I was planning on purchasing. The process was smooth. This will be the second vehicle we have purchased from Airport Ford in the last year.

I would highly recommend Airport Ford. I worked with Bob this past Sunday to buy my Jeep Grand Cherokee. He was great and so was Peggy! It was such a smooth and easy process.

I took my 2018 Ford Escape to Airport Ford for 5000 mile checkup and oil change. They greeted me promptly when I pulled in to the Service area and completed the service quickly and even performed an update which I had just received a notice about. Great and excellent service at Airport Ford.

Our entire experience was seamless and efficient. We got exactly what we were looking for at a price we were happy with. Our salesman went above and beyond to make the process easy for us. We love our new vehicle! Highly recommend to all potential buyers!

I’m very grateful for all that they do their and kindness, patience, and understanding. They are brilliant and work hard to make sure you don’t have to take it anywhere else!

This time I tired to make a appointment on line to get the oil changed in our daughters car so I booked it for last Wednesday @8 am then they called me and said they could not do the oil change until this Monday. You need to fix this issue with what your website says and what is really available. And also I feel If I drop my car off the night before my 8 am appointment the next day I would think my car would be done at 4 pm or sooner. When we arrived to pick her car up it was not done so we had to wait at least another 30 minutes for it to be done. I understand these are not normal times but if you tell a customer that there car is going to be done at 4 pm it should be done.This is the second time this has happened so next time we will go some place else

This was one of the easiest car buying experiences ever. The sales staff was exceptional in their knowledge and worked patiently through the process. There was no rush or push to buy. I was given time to process and think through the experience. I have been to many dealers/brands and by far the best experience.

I took my car in for service (the Works). Mario made sure that I got my car back as soon as possible and everything was done perfectly. Great service

It was a pleasure to work with the sales team. They did a wonderful job. I got the car and I love it. I would recommend them. I am a satisfied customer.

My son, a student at NKU, had service work done on his Ford Explorer. We were quickly and graciously taken care of. Happy is an understatement for the way we were treated.

Love my 2018 Taurus. I traded in my 2016 Taurus. Airport ford was great they assisted us with every aspect of the trade. Am very happy with the sales and service department.

Easy to work with, quick experience, no “let me talk to my sales manager”.

My wife and I have purchased from several local dealerships and by far, this has been the best buying experience of them all. We came in on Sunday and spoke to Jim about one of the vehicles on their lot and in less than two hours we were driving home in our new vehicle. Very friendly and easy to deal with from start to finish. The team at Airport Ford was not pushy and worked together to make sure my wife and I were satisfied with the vehicle purchase and were respectful of our time. Very good communicators. PLUS they threw in a goodie bag which included two free car washes at Mikes Car Wash. We will be back to buy more vehicles in the future and will recommend Airport Ford to our friends and family.

If you are looking for a new vehicle you must visit Airport Ford !! I just bought a new Ford Ranger and have never had a more pleasant buying experience. No pressure ... they are there to help you and make you Airport Ford believers. I was helped by Tom B. and Zack H. they took care of everything !! Made me feel at home and like a valued customer. Check them out before you buy anywhere else.

Bought my 2019 F150 at Airport in February. This was my third new vehicle purchase from them. Painless negotiation and very pleasant overall experience. Doug Coomer and Doug Maxwell took great care of us.

This is the Third vehicle I have bought at Airport Ford and the second in the last six months. That should speak for its self. I like knowing the sales person and the financial people, both who worked hard to reach a deal that I was comfortable with. I love my new F-150. It rides great and is sharp looking. I got a compliment from a complete stranger before I got home.

We have purchased 3 new cars but was looking for a used truck and found it on their sight. Went over Tuesday and it was sitting on the lot. Doug Maxwell came out to greet us with a friendly smile. He was very helpful answered all our questions allowed us to take a test drive. We went inside agreed on the deal. It took about an hour for paperwork and he had truck washed and ready to go. There was no games no pressure just great experience. Thanks to everyone at Airport Ford. Truly a great experience.

Brandon in service has done a fantastic job of letting me know what I need work on with my car. He always been very professional and good customer service. Very satisfied.

When my Taurus SHO began to perform poorly I took it to Airport Ford.The issue was diagnosed rapidly and correctly. There was a slight parts holdup but certainly understandable given todays virus shutdowns. I received my car back in a couple of days, repaired and back to running normally.Many thanks to Guy, John and the service team at Airport Ford!Gus Wade