I needed a new screen protector and Andrew was awesome! Very friendly and pleasant. Thanks Andrew for all your help today!

My trip to the Verizon store was To purchase a new phone. My old phone was not charging correctly correctly and I had already replaced chargers twice in the last 6 months months. The sales manager was very helpful, charging my old phone and getting everything transferred to my new phone. He spent time talking with me and answering my questions about upgrades so that I would have the phone that I wanted. I Would definitely recommend this store.

I came in on 6/24/2021 to upgrade my device and add another line. My sales representative, Andrew was very personable and informed us of the great deals they were having at the time. I decided to add an iPad onto my plan and was advised that it would be in within 2 weeks at the most. I called at the 2 week mark due to me not receiving any updates. I spoke to Andrew again and he advised that my name was not on the list of customers waiting on merchandise and he added me name. It has now been a month and 10 days and i have been given the run around and no one calls me back.

Nicole was an awesome sales technician she sold me a phone that suites me well and I am very happy with her customer service we had a ball our entire time together she is great and I do really appreciate my relationship with Verizon!

When I walked into the store ANDREW was very helpful and had knowledge of the situation I presented to them. Andrew helped me he was very pleasant and had a upbeat attitude, which I think is needed in this unsure time. Thanks again for providing excellent customer service Andrew needs a raise for the outstanding job in excellent performance.

The best customer service by far very professional and polite. She was very informative I am very satisfied

Andrew was SO GREAT at my local VERIZON Store in Florrisant, MO. He took the worry, anxiety, and complications of switching phones upon himself and did a wonderful job. Hassle free. Thanks, Andrew!!!

They never answer the phone. It took them 3 days for them to complete a sale for the iPhone 12. The store is always understaffed. The only staff that was serious about her job was Nicole. She helped me out tremendously. I traded in my iPhone X for the IPhone 12 and they still have my box, my new charger & headphones.

Helpful in directing me to the solution to my problem which was through another source. Thanks to your staff for their quick and effective assistance.

It was a great experience. The Store Associate was very patient and efficient getting us taken care of!

Clerk was nice but needs more experience before shes on the floor alone. She totally messed up my transaction! Charged my bank account twice and the refund takes up to 10 days! She couldnt fix my technical issue but gave me a phone number t ok call.

Brandon is very professional and knowledge.Need more employees like him.Awesome job Brandon!!!

My agent Nicole at Russell Cellular was lovely and personable and was happy to assist me and made my shopping experience pleasant today.

Leigh at the Russell Cellular store was great. She was very polite, energetic, charismatic and knowledgable. She stayed after hours to get my new account setup, I would definitely recommend this store and Leigh personally to others.

Three members helped me with my purchase today and in my decision of which phone to purchase and they were all kind and knowledgeable. I appreciated everything they did even down to trying to be quiet at closing so that my baby didnt wake up. They were so sweet.

I was getting a phone for my son. Lamyra was extremely polite and efficient. She gave good advise on a protection plan. She found me a reasonable deal. Great customer service.

This was my best experience ever receiving a phone. Andrew was the best and so knowledgeable about everything. Thank you so much for the WONDERFUL customer service!

Great place to get a phone from they’re understanding/patient they take the time to answer all questions & or concerns above & beyond great work love the company already.

John B has great customer service.The stores system was having connections problems so I had to wait a while in order to set up service. I would have giving them 5 stars if it wasnt for the long wait.

Super convenient, in and out with no hiccups. Andrew was super friendly and patient with my questions and my discomfort with the new.

I meant to post this the other day when we were at the store but, my boyfriend Michael needed a new tablet and Chris and Brandon were so awesome!! We always do our business in Fargo, ND but we think this will be our new go to store when we are home🙃🙂😄

The 2 times I went this I felt welcome, and willing to help me. Great Customer Service.

Great staff and customer service. Distribution of ordered items appears to take too long to arrive .

Andrew Brown was super great he was very patient and he didnt even take his lunch break so he could help me through all my set up it was for hours this man deserves recognition for his work and patience Hes The Best Thank you so much

They were great!!! Very helpful!!

Horrible store location. Went in to get a iphone & service but apparently theres only 1 rep & she doesnt even greet you so i walked back out. ill go to another company. If your busy with another customer you should at-least greet me & tell me if theres a wait, another rep, etc... just horrible customer service. Or should i say NO customer service.

John took his time helping me today and I really do appreciate it. Great customer service and staff are wonderful as well!

Leigh Ann was very nice and helpful she got me done and out pretty quickly I would like to say thank you to her

Lymyra and John did a awesome job in helping me up grade my phone!!! Great atmosphere and positive energy!!! I love it!!!

JOHN IS ABSOLUTELY COO! FUN TALKING WITH HIM.

Leighann is the bestest!

Bought an Apple watch. Bad service. Slow attending to customers. Need to Hire more people

I needed help and I received great service and information to help me going forward

Courteous and thorough service!

John was very polite and helpful, he knew exactly what I needed.

Great experience with Andrew

Lamyra worked with me for an extremely long time in a very busy store. She helped me find the right phone, right plan for my budget and helped transfer my files to my newphone

Although I was only picking up a SIM card (they swapped it out also) they were quick and efficient. To be fair I was the only one in the store.

Very much people oriented

A delight to work with Andrew

Switched to Verizon from At&t. Ill let you know, do far so good.

Excellent service, clean environment. Beverly waited on me. Gonna buy the new Samsung flip!!

Do not waste your time at this place unless you want to blow time and get poor customer service. I was there for an hour to find out that the phone that was trying to be sold to me wasnt even in stock. I went to an independent cell phone repair shop and bought a phone and was back on the road in 10 minutes. I will NEVER stop foot in ANY Verizon store again. Ever. For any reason.If they were handing out $100 bills, I wouldnt waste my time there.

I ranked it okay because this is the last time Im going to be at any Verizon store at all.

Staff is extremely courteous and helpful!

They were very helpful this time around

I was helped by experts. Thank You!

Customer service” nuff said....simply disgusted.

Nicole is best😊😊😊

The service and wait was lousy. My mother was returning a phone and turning on new service with an old phone. We were in the store an hour and a half. They couldnt get her old phone activated so they sent her home with the phone she was returning that they had deactivated. The phone they were trying to activate they said it should take about two hours. Well after we got out the store the phone shut off. She was without service overnight.We went back the next day and we were in the store an hour and hadnt been seen. Verizon charges a lot for their phones and service, but cant provide technicians to assist you and as soon as that bill is due they expect their money. My mother had not been without service for years with this company. She changed service for a short time, came back and the company has changed drastically and not for the better.

This location was more convenient for me at the time I went. I will not be going back to this store location for anything ever again. I’ll continue to go to the location in Brentwood across from the Galleria. Wasted so much time in there and their main concern was not my satisfaction at all. I could go into detail about what led to the one star review, however, the review would be entirely too long and no one would actually have the time to read it.

Ive been to this location many times. As usual customer service at this place is non existent. The only thing they do is try to sell you other products or tell you how to pay your bill. Anything else, youre on your own. I hate doing business with Verizon. The only reason I have not left is that all cell phone companies screw you one way or another. My cell phone was malfunctioning and I went in to see if I could get some help. Knowing all along that I wouldnt be able to but I tried anyway. One of the workers told me that the problem I had on my phone was due to some apps that I have installed on my phone. He told me to uninstall the apps and my phone should work just fine. I did that and my phone is still malfunctioning. Again I hate doing business with Verizon.

Much better coverage than other providers. Customer service was great. Received many extras with my new phone purchase I had not expected.

Great service.

Sam was very knowledgeable about products and help me pick best phone at the price that worked for me.

At a bad location. I dont have a Verizon phone, but my dad does. we did not have to wait very long, the lady was helpful and friendly and we were able to get in and out in less than 25 minutes. I feel that Verizon is still severely over price compared to most other competitors and I dont think its worth the money.

Speak with Ro....very knowledgeable and I have done business with her for well over a year.

They are very helpful and friendly

UGH!!! Avoid this inconvenient place unless you love being bombarded with loud music or dealing with people who are more interested in selling their pricy stuff rather than giving good service. Dont assume they are knowledgeable regarding their own products. They arent. Service after the sale? Forget it. Not happening here. The several other reviews that mention “nasty” manager are entirely accurate. To this I’ll add, it’s the most irritating kind of nasty— SMARMY. Best of luck to this arrogant person in finding another job once she eventually gets canned. If there is a God, she will be gone quickly. Lastly— What a location!! Only accessible by waiting at a long and busy left turn signal then making a dangerous and possibly illegal U turn. Yet this staff has no misgivings about having you come back several times on any given day after giving you the bum’s rush once they get your money. Go somewhere else if you can; if you cant— at least you know what to expect.

I usually have good experiences here. However, this time, all I wanted was a new car charger for my phone as mine quit working. The sales person kept trying to sell me these EXTREMELY EXPENSIVE combo units. I kept telling him I just want want a simple, inexpensive car charger...Im not wanting to pay over $100 to get one. I finally ended up with a fast charger for just about 40 bucks (which was still more than what I was expecting to pay), It is a nice charger and seems to be well made, but I left feeling that I had to fight to get what I wanted. Not a good experience. I will go back again based on previous experiences here. I just do not want to deal with the same sales person.

They are very nice and helpful... Sam is great and the manager is an angel.

What a great staff! Recommend them to everyone.

Long story short.. after calling and being approved for 6 lines and nothing down.. just sales tax. I decided to go into the store to start up service. When I got there the person who waited on me took my information and I think an order number from me calling prior to going in store. After that he left. Then came back 15 min later to tell me it would be $1000 down on both phones. And $400 for start up... so 2$2400 all together. I told him what they said when I called and didnt understand how it was that much. They didnt have anything to really say but sorry. So I went to the one off olive. Right after that and gave them the same information and had no problems walked out with two galaxy note 9s for $120. Bill is $260 a month.. this is probably the worst store Ive ever been to. Ive had them prior for 3 years. I will never go to this store again

Everyone is nice and Ro is the best n funny

Ive had mixed results at this store. Waits can be crazy long, as they get insanely busy on some days/times. Staff helpfulness is usually good, but can be hit or miss.

Excellent fast service. Store is undergoing renovations which will be done in May so its a little noisy

Friendly staff the clerk gets a 5 star however you are selling an item that doesnt have all bells and whistles without extra extra money. When a customer spends more than 500 dollars they shouldnt have to pay another 500 to protect it.

Jolan and many other staff members worked their butts off to get all of the information off my old phone and onto my new one. I had a lot of info that was very important to my business and despite many hurdles they were able to get all of the important info I needed. Jolan worked late and even communicated with me on her off day to help me out. She and many others at the store really went above and beyond and I definitely appreciate it.Thank you!!

Bad service, they really didnt want to help me at all when I wanted to switch my phone. They told me it was not possible. Then I went to the Verizon in Brentwood and got everything switched over quickly without any problems. AVOID THE FLORISSANT LOCATION!

Did a wonderful jo😉

They didnt have what I needed.....

Great service & close to home

I really liked Xavier. He helped my eccentric self.

Mike does all my upgrades and new line adds. He is not a sales person and that is why I come to him. Very knowledgeable.

The top was more than helpful

Fired the staff at this store rude and disrespectful. I will tell anyone to never go to this store waste of time . They act like they dont know what to do. They hit on you and if your not saying what they want to hear its all bad. Please dont go to this store run and run fast .

I only gave Verizon 5 stars so people would read this. I would give this company a zero if it was an option. I recently ended service with this horrible, deceiving company. My husband & I did not have any service for hours at a time for weeks. No service in places like Florissant, St. Charles, Affton, etc. Just horrible. Verizon tried to update the towers, reset our phones & send us different phones but it was the same result. The last phones they sent us ran extremely hot. Verizon didnt care. They told us to keep then a few more weeks & call back. I would think a BURNING hot phone would be a safety issue. Finally we were told to send the phones back & the account would be credited. We went to this store to get a return shipping label like 6 customer service reps all advised us to do & promised once the phones were received we could end our phone contact. Once they got the phones back we were told thats not their policy. Then they lied & said there was no evidence we called & complained as not having service. I told the rep to listen to the recorded calls & read the notes. According to her there were none which I know is a lie. I spent multiple hours daily trying to problem solve these issues with Customer service. What liars! They scammed us out of like $700. I will never be a Verizon Customer again. They used to appreciate their customers but now they are just money hungry & have no loyalty. They dont stand behind their word. They just make excuses..

He a wonderful experience! In and out with questions asked!

If I could give zero stars I would. This store has always been hit and miss, I have only used it in the past because its the most convenient location from my work. The store supervisor/manager is a nasty nasty woman, they wasted my time, were rude to me, she yelled at me across the store with customers present. I was given instructions by the store employee, those were not correct. I was told there was nothing they could do for me so I called customer service. Customer service came up with a solution, to which the store manager told me no, they were not going to help me and then lectured me and yelled at me in the presence of other customers. I have been a Verizon customer for 5 years and have had anywhere from 5-7 lines over those years. Verizon as a company has always been great, this location is the worst and the manager should be fired for what just took place.

Very fast and prompt service thank you Verizon.

Staff is in a rush... I bought a Samsung S9 plus there a few months ago.. I sent over $200 plus for an outer box, wireless charger, and a screen protector so I can a screen protector put on my phone for me... The girl there was to busy watching football on television behind their service counter instead putting on my screen protector correctly... She sent me out of the store with my new S9+ with over 20 air bubbles on my screen and my phone wasnt being responsive when using it.... I had to to the Verizon to Kirkwood to get me in working order.... The staff at Kirkwood is more compassionate with their sales....

By far one of the best compaines Ive been with good service. I honestly do have to say that Verizon isnt cheap but you get what you paid for

It was really good and informative

Great service. Thanks

Received some good service

Service was okay could have been better

Service was great. Did not have what I need

Great customer service experience

A little rude

My experience at Verizon was great everyone was helpful.

Great service. People know their stuff with customers.

If I can give them no stars Ill do itThey only care about the commission and after they take it they dont care if u get a service or helpI hate even when I go pay may bill

Great Service! This is the Place

Always excellent service no matter what the problem is. No job is too small or too big for them to solve.

Great customer service

Staff is personable, knowledgeable, helpful.

Service was great place was nice and clean

They are great 21 years with them

Great knowledgeable employees

Rep lied to me to buy another item. VERY dissatisfied.