Jerry is helpful and nice. Have known him for years.. Went looking for a bike for my son and thought I would get a 20 inch. Turns out he is ready for a 24 inch after testing both. Trek also has the growth spurt buy back which gives 50 percent of purchased price credit towards new bike if your kid grows out of it in 3 years.

SUCH A GREAT EXPERIENCE! I am brand new to cycling, and I went there to purchase my first adult bike. The staff were kind and friendly and genuinely excited to help me get started. I really appreciate the time they took to help me. They made me feel comfortable asking all my newby questions. I am a fan!

Great customer service and selection. Very helpful. I went to many bike shops and came back here to make my purchase.I would definitely come back for future needs.

Expected to shell out big bucks for new shoes. Instead, they looked at my current shoes and repaired the problem.That money I expected to reluctantly spend on another pair of shoes was spent on... wait for it- other gear!Thanx in bunches to a great crew!

Great service! Very professional and efficient. Have taken my bike here several times for repairs and preventative maintenance. Never disappointed! Shout out to Connor in particular for helping me after my bike was mangled in an accident - she came out looking better than ever.

I got a new kids bike (not trek brand) delivered by mail, and it had a bent derailer. This trek store was able to fix it the same day and it shifts perfectly now. It was also very affordable. Great staff and great place. Support local bike shops.

The guy that repaired my bike definitely knew what he was doing.

Company stands behind their product and the Flower Mound, TX staff is GREAT!Thx, Gabriel

Great staff and very accommodating. I drive 4 hours to pick up my bike and they were fantastic. Thank you !

Very happy to have stopped by this store!! Josh was able to answer my questions and give me great detailed information about the bike that I purchased. My bike arrived promptly by the date that I was told and the staff made sure that my suspension was set and ready for the trails before I left the store. Everyone was friendly and attentive during my visit, highly recommend this location to anyone shopping for a bike. Looking forward to hitting the trails on my Fuel EX7!

Youve got great products and your service is awesome. But thats the least important question to ask in a survey. Youve always made me feel welcome no matter what silly question I might have asked about bicycles over the years and you are never put out for quick walk-in adjustment to keep me riding. Bicycles Plus has always made me feel welcome and thats why youll always be my go to bicycle shop. If you can do that for one customer, I know thats how you treat every customer. Look forward to testing my newly installed 1x11 drivetrain. Thank you.

Great customer service, they had the item I was looking for and they installed for me. Very friendly employees.

Bicycles Plus - Flower Mound has a decent selection of general consumables for your road and mountain bike. Prices are reasonable, but the shop sets itself apart with service. Aside from jumping all over your ride to get it in mint performing condition as quickly as possible, the folks in there are always willing to help you research and find the perfect solution to whatever it is you are trying to accomplish as a novice, intermediate, or especially seasoned cyclist/mechanic.

Excellent experience!!!Very Knowledgeable personnel working in the store.Highly recommend the store.

Best bike shop Ive been to! Techs are awesome, super customer-focused and very knowledgeable. Fixed my bike twice on the spot, enabled me to make my race. Great advice on future recommended service, but not pushy at all, very welcomed. The whole team is great, Steve and Connor in particular.

Sales person (Josh & Grace) were very patient and took the time to understand our needs and made recommendations. We had a chance to ride couple different bikes and chose one that fit us best. We were debating between an Electra Cruiser & a Townie. We were initially inclined towards the Cruiser1 or Cruiser 7D. However, after the test ride, we went with the Townie. It was more comfortable and with back problems, the Townie seemed to be a better fit. They did not seem to be pushy and were patient even though the store was busy. It seems like the folks at the store enjoy their job and it is very important to have such a good team. This was our first purchase and we will definitely be a regular customer for all of our bike needs and wants !Please support your local bike shop. They care.

Great place to buy a bike. We were looking for help deciding what we wanted and Josh M. was patient and helpful, answering all our questions and letting is test drive a number of bikes. Definitely recommend them.

We have never had a bad experience with this business. The staff here have always been courteous and professional. The issues that we have had with our childrens bikes have always been repairable. The staff inspects the bike, find out what the problem is, tells you what it will cost to repair or if it is repairable, and how long it will take to repair. There is room to maneuver within the store and it is well lit. Great business!!!

With all the high reviews, I was looking forward to purchasing a bike for my granddaughter today. I cant say anything about their service...because I received none.There were only two cars in the parking lot shortly after noon today, so I was thinking great - no crowds, no competition for a salesperson.Walked in and saw 5-6 people behind the counter, 1-2 of them working on bikes.No greeting, no nothing. I finally asked if there was someone that was working sales on the floor. A young man (apparently the first day on the job on his first job ever) replied - and came out to help us.We quickly discovered that the bike we were looking for was not available, so the young man just kind of shrugged as if to say Im sorry.Soooo....I asked if we could order one. He said that they could, but wasnt sure when it would be delivered...and then he just stood there. Just stood there. Just stood there. Eventually he made his way to an electronic panel on the wall that apparently allows one to lookup bike info.I was quickly losing confidence...and patience. So...we were just standing by ourselves in the middle of a mostly empty store (one other customer present). I called Richardson Bike Mart while I stood there - and bought the bike I was looking for in the first place. Had to drive to Garland Rd. to pick it up, but it was worth the drive.To be fair - the kid that helped us had absolutely zero training and zero experience. Thats on the management. When we (my partner and I just stood there by the cashier desk - dumbfounded and catatonic...you would think someone would help.I do hope that our experience wasnt due to the fact that a gay couple came in to purchase a bike. I want to give them the benefit of the doubt. I just cant for the life of me explain why nobody was interested in helping.I know with the pandemic, a lot of bike shops did extremely well - maybe they just dont need the business. Who knows.Disappointed.

Friendly, fast, didnt feel like anyone talked over my head as Im not super into bicycles, but everything still felt honest and personable. I came in earlier in the day and bought a bike part I thought I could install and it ended up being more than I could handle. Brought the bike and part in minutes before closing and it was ready shortly after they opened the next day. I got a text, email and phone call to let me know and they left a message when I wasnt able to pick up. The part was not super expensive compared to online and the install was like $15. Totally worth my time and money - plus the feeling that I knew I wasnt going to fly off my bike because I didnt tighten something the right way. Thanks guys

Great place to get your bike worked on. Theyll do you right.

Very helpful, friendly, and knowledgeable staff! Nice store with pretty good inventory. Ill definitely be back.

Super knowledgeable and high quality of service. 15 yr old Trek looks practically new

They provided great and fast service. Would recommend this shop to anyone. Thanks!

Connor handled a warranty claim on a Shimano shifter on an Orbea bike for me. When the back ordered shifter finally arrived, he took the time to install it & adjust it correctly.

Place is very welcoming, everyone is friendly and ready to help, overall great experience.

I love the people here. They are passionate about bikes, friendly and extremely helpful. I highly recommend this bike shop.

Great guys, always easy to walk in and out without having to wait a long time. Theyre informed and make transactions easy for me. Have been coming back since I bought my bike there.

Excellent service and reasonable prices. Repaired my bike & back on the trails in 2 days!

I took my rear wheel in to have it trued and have 4 spokes replaced. One of the mechanics told me the wheel was too far gone to be repaired. He immediately looked up two wheels that were similar ranging from $150-$200+ and asked which one I wanted. I asked for my wheel back and then took it to Velo Republic in Denton where they repaired the same wheel for $29.00. Shop was better before it became corporate.

I recently had my bike that is over 15 years old serviced and it looks and feels like brand new. They also got it done within 48 hours during a holiday week so that was incredible. Would highly recommend their service shop.

Took 2 bike in to have my new cranks installed correctly. Big mistake. They are worse than when i brought them in and 1 of the crank arms was damaged. When I tried to show them i was blown off and reminded of his 10 years experience. He wouldnt even check what i was trying to show him. Avoid this bike shop if you want your bike fixed right

Always nice and super helpful. Love this place!

Professional; friendly and knowledgeable of their products! Won’t go anywhere else!

The team that runs the shop is what Im buying. I feel welcome and comfortable working with this locations team members and know that they will help to educate me and provide the best experience that they are capable of. Its a daunting task to understand and purchase a bicycle if youre new to it like me, but with the help of these specific team members we were able to be confident in our purchase and comfortable in the expertise that will keep us on them for years to come.I will duplicate this review for both the Allen and Flower Mound locations because I visited them both within the same day to purchase to separate bicycles, but the review stands for both locations honestly.They were so sweet, I loved them! - my wife

Went in their a couple of weekends ago. Stood there for about 20 minutes. No one acknowledged me. After 20 minutes or so a sales person asked what I needed. I told him what I was looking for and he said ok and walked off and greeted someone coming in the front door. They walked off to look at bikes. So I left. Normally I would have just walked around the store and check things out but with COVID now I usually stay put in one place. I waited another 10 minutes or so then just left.

It was great they had what I needed and a great price

Good people, knowledgeable and friendly. I enjoy going in the shop to buy or have my bike serviced.

Always friendly and helpful

Brought in a flat tire. Was replaced and all of my questions very quickly in maybe 15 minutes. Stephen was very patient and explained steps for installing a rear rack I brought in for another bike as well as how to change damaged pedals. Great experience especially during these times. We were able to enjoy the weather because of Bicycles Plus. Thank you!

These guys are the best in the business - keep up the good work!

Very knowledgeable, helpful and courteous. Will definitely be back!

Great staff! Very knowledgeable and experienced riders

Took my road bike in for tune-up & was informed shop is really backed up. However, Chip in service department was great. He changed out a tire, put on a new chain, alerted me of a wheel issue, discussed options, then quickly trued the wheel. Excellent experience-thank you Chip & Bicycles Plus!

Took my bike for disk brake pads replacement + rear wheel truing. Work was completed in the promised time and at a reasonable price.Very good customer service. Quick and safe interactions.They called to let me know it was ready and now my bike rides like new. :-)

I have been there twice with issues with two different “Walmart” bikes. They didn’t have a snobbish attitude that you get at some bike shops if you go in with a $75-$100 bike. Each time my issue was resolved in less than 20 minutes and the price was beyond reasonable. These guys are legit.

Quick turnaround!

The staff was willing to spend a lot of time with me discussing my bike “rejuvenation”. Conner was great to work with and the bike was ready on the timeframe estimated. They took great care of me!

Friendly and knowledgeable staff. They take the time to give great advice and help you find what you need. Its not just the bare minimum level of service.

Great bikes/equipment and outstanding customer service. Josh was very helpful and patient with me as I was purchasing my first road bike. The staff is very knowledgeable! And I highly recommend this place to anyone looking to purchase/service a bike! Happy customer & will be back soon!

We just got our new Trek marlin 6 2019 and had another bike that we had 2 new tires and tubs on and made some great adjustment cant say enough about this company

Bicycles Plus is a great bike shop in Flower Mound. Josh was extremely helpful. We were able to find a bike here for my daughter and the shop got it put together so quickly with everything we needed.

Well staffed with good knowledge!

They are friendly and professional. We had very little wait time.They assembled my bike several days ahead of schedule. There were masks and purel everywhere. He even helped me put the heavy bike in my car. Thank you!!

I walked in to get a stroller tire repaired, and they were able to take it and get it back to me within ten minutes! With three kids all haunching at the bit, this wowed and impressed me! They kept their store super clean too, freshly mopped floors and clean counters. I’m a mom, so when you’ve got a toddler licking the floor for fun, cleanliness DOES matter and is appreciated. 😆

#1 bicycle shop in America. These bros have never left me stranded, always happy to help me out, great friends, and you can buy a Cannondale there too with a horizontal top-tube.

I have been to this location several times in April/May 2020 and the staff was great to deal with. This also includes the great service I had received which was repairs to older bikes, new bike for daughter, and new shoes. Will continue to come to this shop in the future.

Thank you so much for helping fix my daughters bike. Went above and beyond!

This company discriminated against disabled individuals as well as individuals medically exempt from mandatory mask orders related to covid-19. The manager Matt Mueller affirmed that is their company policy to discriminate against individuals whom are unable to wear masks due to any medical condition. Matts response to my inquiry below.“ Dustin,I am sorry that you do not agree with the policies set forth by Bicycles Plus. We are a privately owned business are reserve the right to set the parameters under which we do business. Our policies requiring masks and social distancing are in place to ensure the safety of our employees and customers alike.You have provided no proof of such an illness or disease. So, we are adhering to our company policies. I am quite familiar with all of the decrees by all levels of government that have jurisdiction over our retail locations.I’m sure you can agree, the rights of the many outweigh the rights of the few. I respect your position and I sincerely hope you can find a bike shop willing to do business under the terms you require.If there is anything Bicycles Plus can do for you in the post-pandemic era, please let me know.”

Have had repeated great experiences at Bicycles Plus. Bought two high end bikes and they stand behind their product. They have done everything in their power to make everything right. I would definitely recommend Bicycles Plus-Flower Mound to anybody looking to buy a new bicycle or anything bicycle related. Any future buys I will be going to this store. Thanks guys.

Everyone at the shop is so friendly and happy to help. Whether youre just starting out, getting back on the bike again after a long time, or a pro rider, the guys make you feel welcome and comfortable with any question or issue you have. 10/10 would recommend Bikes Plus.

Great people great service they also took the time to explain what i didnt understand and did a great job on my repair work. Go see the guys if you need a bike or bike repairs done. They will take care of you!

Great selection, informative, and attentive. Staff that works here are great people. Will return for a new bike for our High school girl soon - Naren

Disappointment. I want to express how utterly disappointed I am to have to write this review. I went to this store hoping to purchase a new bike only to be shot down. My husband and I waited for 45 minutes outside of the store due to the new policy in place. Completely understanding that due to Covid19 they are limiting the amount of people in the store at any given time. However, we were told when we first arrived to know what we were looking for while we waited. Doing just that while we stood in line. Another gentleman opened the door to ask what we and the guy behind us were looking for. Us to make a bike purchase for a unit they showed in stock and the other guy a new tube. After a while he came back with tubes for the guy behind us and got him in and out. While waiting further we watched a couple and their son meander through the store holding up the line further to only purchase a couple water bottles and a helmet all the while their son touched everything he could get his hands on. They were in there for the entire 45 minutes just walking around. After they left we waited a few more moments to wait and be helped only to be ignored further. My husband decided then to make a phone call to the store only to find out that they had it in stock but wouldn’t sell it to us because it wasn’t put together. While trying to tell the guy in the phone that they could have cut our wait time by checking in with us earlier in the line they decided to hang up on my husband and say “tough times ya know?”. For anyone in the customer service industry I find that inexcusable. I decided to call back and speak with a manager. He informed me that he was the first guy I spoke to and apologized and said there wasn’t anything he could do about it. “Tough times”. I hope they figure out customer service during these tough times otherwise they will continue to lose Business once all this is over and people who don’t normally ride go back to not riding. I watched four other people who had waited leave that line as well after the long wait. I won’t be back and I will never recommend this store.

Official tune ups were a month out; however they were willing to swap out my inner tubes, quickly align my brakes and get me going while I waited. I waited over 3 years to ride, so I can wait on the other stuff!

So this is my local bike store... These guys are always great! I just brought them a bucket of parts to put together for my new road bike and everything is perfect! Just top notch tuning! Great job Tim and company!

Went to change the chain on my sons bike. The tech. looked at it and instead of just selling me a new one. He told me the chain I had was still good. I was surprised by their honesty and will definitely get all my maintenance done by them. UPDATE: Went again today and received the same great service on my own bike. It was the same tech that helped me last, his name is Derek.

Honest, friendly, and very helpful --- and super fast --- the text update was an added wow factor thank you!Chris Crim

Answered my email question quickly. Diagnosed small repair and did while I waited. Seems knowledgeable and they have very good customer service. I’ll be back.

Walked in 5 minutes after they opened and was greeted immediately by a young man he was cool told me the guys at the counter would help me. Took my Transition Patrol in for a weird derailer adjustment I could not figure out and to swap my brake levers around. One tech took the bike and said he may need to wait for the other tech to find out about the brakes. It was not a super simple fix he had to mess with the B adjustment (never heard of that) but the guy definitely knew what he was doing and had to do several things to ensure he got it right. Explained the problem, the chain had to be measured etc. but he got it. I came back and the levers were swapped derailer put where it was supposed to be. People were excellent, exactly what you want in your store they are enthusiast of the sport and have great customer service skills. Well done. eat

Peter was very helpful with info bike models. Trek accepts bike donations for Spokes for Folks

I went in to this local store to pick out a new bicycle for my birthday and was greeted/helped by a gentleman named William. Not only was he extremely patient with me, but he was also very knowledgeable with the type of bike I was looking for, sizing, accessories, helmets, everything. I know close to nothing about bikes and had been into cadence (another local bike store) a few months prior. While at cadence I was treated with complete disrespect and unnecessary attitude from the employees when I had questions regarding brakes, etc. Thankfully William and bicycles plus were able to make the sale with dignity while also teaching me when I had questions. I will be recommending everyone I know here and will continue to take my business to this store only. Thank you William!

Excellent service

People working here are always very helpful.

Just stopped in to see whats going on, folks were friendly and Ill be back.

Great bike shop and employees.

These guys have always been honest and dependable. Their team is very knowledgeable and points me in the right direction when it comes to product and service without over selling.

Professional, competent, helpful staff who went “above and beyond” other bike shops I had visited for service.

Excellent bicycle dealer. Everything you would expect and more. Professional staff that treats you right. Experienced; trained technicians that know how to work on my bike, and keep me on the road/trail.

Just went to the store to look at purchasing a bike for myself - have been looking and just not much available - well they were doing social distancing and keeping the number of people to a limit in the store. I waited about 30 minutes before it was me next - a guys open the door and ask me what i needed - first of all strange question when you go to a store that sells bikes. Well i answer that i was looking for a bike and he reply we dont have much and what they have is over $1500 - maybe i did not look the part that wanted a $1500 bike - while i waited a family seems to get at least 20-30 minutes of their time buying a bike for the little girl - hope they found something she like. As far as for me i never got in the store and will not return and will make sure i let others know as well.

Best bike shop around. Best bike mechanics in any bike shop. The team is excellent and will go out of their way to help and satisfy the customer. If they say something needs to be fixed, it does. They are honest and want only what is best for the customer. They LOVE bikes!

I purchased a new set of tires for my bike. They were extremely busy but were friendly and able to help me quickly.

Service was great and price was reasonable. We would use again and recommend.

Someone came out and helped me bring in my bike when I pulled up... very nice considering I had 2 little kids with me! The service area seemed well-equipped and the technicians knew what they were doing. They did an excellent job. The store sells quality products, I will be back!

Great place to buy bikes from. Peter is honest, and a great salesman because he is a dedicated rider himself. Josh is also a good person to buy or get advice from. Mechanics know bikes there and are very skilled. Highly recommend this place.

I was trying to call this store for hours, but no-one answered, and the automatic announcement said to check availability on-line. When I go on-line, the message is to call store for availability.So, I drove about 45 minutes to the store, and it turned out the only option I had was to place an order. I mentioned this to the employee, and I complained that it is not convenient to drive 45 minutes, just to place an order. At this point he started lecturing me and made references to the current situation with the COVID19 virus, and that it is inconvenient for everyone to wear masks. In short, he was giving me the middle finger in his spineless way, so I responded with an F bomb and left the store.After that, he came after me, and started filming me and my car.I find this behavior quite unprofessional, and his making a video a bit threatening.Needless to say, Bicycles Plus just lost a customer, which I know is unfair with all the other decent employees, for which I apologize, but my decision is final.

Professional, efficient, affordable. Just awesome service!

Extremely friendly staff.

I have purchased 2 mountain bikes from bicycles plus in the past 4 years and I cant say enough good things about the entire staff. True professionals and always willing to help when ever I needed assistance in maintaining my bike. Love the local bike shop atmosphere and these guys truly enjoy their work which is refreshing. All my friends and co workers which I have recommended have had similar experiences.

Connor and Josh were extremely helpful. They spent a lot of time with me and answered all my questions about my bike. Great customer service and a great experience.

Purchased two bikes from these guys. Just went in for free tune up was told one of the links was damaged on the chain. It was really bad, it had been working fine before. but I got it replaced. Magically second bike also needed new chain I refused the second this is a fairly new bike ridden by a 12 year old. I was very suspicious. I took it to a second bike shop they said the chain was fine also if I wanted to replace the chain it would be about 1/2 of what I was charged for the first one. 2nd bike shop said it may be a different quality of chain. These guys have been good to me in the past but have your antenna up.

Great Staff, Great Service !!!

Horrible customer service. Called and ordered 2 Marlin 5 Trek bicycles. They told me they had to build them and it would take a day or two. Three days later I call and ask for a status and the guy tells me very rudely it would be a few days. Hmmmm... two weeks later I call them and they have no record of me ever even calling or my name or number or especially the bikes I have been waiting two weeks for. What a bunch of clowns, I will never spend a dime in any of their stores ever!

Went to repair my bike on May 28th and the clerk said it will Be ready in two weeks. We tried calling with no answer. Went back on Friday June12th and the store clerk said the ordered part just arrived on Thursday and they will have it ready on Monday. Went today June 18th and clerk says part just arrived yesterday and the cycle will be ready by July 2. Not sure what the truth is. Hope I get to ride it sometime this summer.

The staff here is so helpful and knowledgeable. Whether looking for a new bike or having an older one serviced, they will help you out and make your experience a breeze.

All the guys at Bicycles Plus are always super to deal with. Have been using them for sales and service at both the Coppell and Flower Mound locations for years. Steven at Coppell swapped all the components from one of my frames to another I had and EVERYTHING was done to a highly professional result. It was like a brand new bike with no problems. Michael is the manager at Coppell and is THE person to see in the area if you need help on dialing in a bike fit issue. He has extensive experience in this and can make adjustments to resolve any comfort issues you have on the bike and goes the extra mile to ensure all his customers are satisfied. This is the place to go if you want a no attitude experience and a team comitted to customer satisfaction. Cannot recommend Bikes Plus highly enough!!

Wonderful, talented team of cyclists/techs. I love going here. Very fair pricing and good selection of bicycles and accessories. Dont forget the gift cards for your bicycling friends. I do let them work on my bespoke Brompton. Thats how much I trust their skill!!

Entire team is very helpful and works with you to find the right bike and the service after the sale is excellentHighly recommended

The sales associate was very knowledgeable, helpful, and kind. Will definitely be back!

Great bike shop. Solid selection (can order you almost anything if they dont have it) and competitive prices. The staff makes this place. One of the best retail experiences anywhere. Very helpful and never pushy.