Came to the Mattress Firm in North Fontana in Falcon Ridge center. Jonathan was the sales representative that helped us find my perfect mattress. He was very professional and took the time to thoroughly explain what each mattress was made of. Jonathan was very knowledgeable and was able to answer all our questions. I am now leaving with a mattress perfect for me. I am a happy client, and will definitely recommend this location to family and friends. Great experience overall!
This mattress firm is the best! We had the best experience. Jonathan was very kind and patient. He helped me find my ideal mattress! This experience was just greate overall . Thanks Jonathan
My husband custom made a bed for my daughters third birthday. Was looking for a place where I could pick up a mattress same day and this place is it! From the very beginning when I called customer service the representative knew how to take care of us. He helped us buy the mattress we needed at 50% off and we were able to pick up immediately.
The lady was great. She was not pushy or anything. She got me the best offer out there. I recommend yall check this place out. Feels good to know that i was able try different mattresses and Never did i feel i was being rushed. Thank you!
Jonathan was absolutely helpful and very knowledgeable! We left very satisfied with his customer service and mattress purchase!
We had a great experience with our mattress purchase due to the excellent customer service provided by senior sales associate, John Sawyer. He was very professional, knowledgeable and had a friendly demeanor. He went out of his way to make sure we were more than satisfied with all aspects of our purchase.John should be acknowledged, commended and compensated for his exceptional customer service skills and ability as an exemplary representative of the Mattress Firm organization.Thanks to the ease, comfort and professional service provided to us by John, we will definitely refer our friends and family to him at the Mattress Firm company. Please extend our appreciation and thank you to John for us !!
Very clean and great service! Tony Morfin is a fantastic salesman and people person. He will get you what you want and what you need. We walked in as first-time mattress buyers and didnt know really what we were looking for. Tony walked us through several types of mattresses. With his patience and understanding we found what we came for. Cant wait for an great nights sleep. We have also everywhere for a pillow that my husband. Tony had the perfect one for him. Give them a shot they work with anyones budget. Also they had this Lego table for keeping your little one busy.
Best experience ever! Gerardo was super helpful and made sure we got what we needed. Highly recommend.
Jon had great costumer service and was very informative! Super patient with helping me find the right mattress. I highly recommend coming to him for your mattress needs. I’m happy with my purchase and I’ll definitely recommend for anyone to come here first to buy your mattress. Many selections and good prices!
Big thanks to Juan, he was a big help!
Hugo Martinez was an excellent salesman. Very knowledgable and super patient. I told him what we were looking for and he directed us straight to the best choices. Was very covid conscious too. He immediately gained my trust. The experience was great!
Excellent customer service! I shopped around several other big name stores and felt like I was at a car dealership. This place was calm, friendly, and didn’t pressure me whatsoever. Ended up making my purchase here because of those factors.
Awesome experience. Juan was a great help especially.
Andrew made the process of buying a new mattress super easy. He was patient and knowledgeable. I’m purchasing my mattress today for my move to Vegas next month and he reassured me that they would be able to deliver and made sure I protected my investment. He even offered to save me a little money by ordering the mattress from the warehouse, which is always appreciated. I’m super happy and excited about getting some great sleep. Thank you Andrew!
We were blown away by Jon’s knowledge of mattresses. He quickly pointed us in the right direction and instantly knew the answers to all our questions. He made purchasing a bed a very enjoyable experience, and never did we feel any pressure! Definitely a customer for life!
Had a lot of trouble in the beginning with getting them to communicate via their online chat. A LOT. But, once management got involved, it was the perfect transaction. I already knew what i wanted and was ready to buy, so it went fairly quickly. Delivery came fast and they were wonderful. All in all, would purchase again. Just wouldn’t use the online chat system lol
They knew our needs and delivered ne t day.
Such an amazing experience and so impressed with how they took the time to explain everything and answer all our questions. Highly recommend.
Very thorough customer service. Allowed to browse around without being pressured to purchase. After selecting a matress, I was out of there quickly.
I went in just to test out a couple mattresses. The sales associate, Andrew, was super nice. He showed me mattresses in my price range and was able to give me a few good options to compare. I found a mattress I liked and he got me an adjustable base and delivery within my budget!
Friendly people, well informed on the product, offered different options. Great experience! Will definitely come back 😊
So I wanna shout out Mike who was beyond helpful!! He helped find me exactly what I was looking for and within my budget! He was super knowledgeable, and he did exactly what he said he would. Best part he wasn’t pushy!!! Thanks Mike my son and I appreciate you
The Rep that helped us was great he was busy with other customers but he came back to check on us all the time. We went in just to look at different mattress we were in the market to buy one already but he showed us different options which was amazing. We should have our New Mattress on the 30th!! Cant wait.
We would like to invite you to one our newest stores in the Fontana area located in the Falcon Ridge shopping center off of Summit. Come take advantage of our Grand Opening Sale and to learn about how to customize your ideal sleep environment. Please let us know you saw us on Google for a free metal frame and 25% off any accessories, with the purchase of a mattress set. Thank You!
We had a great experience! Andrew was very informative & straight forward. When I expressed to him my concerns to save money, he did his best to help us save as much as we could! He was patient & understanding. I would definitely recommend this mattress firm!
Fast response, great customer service. After all my research I ended up finding, and getting something local which was awesome. Update: it was John or Johnathan who helped me.
Andrew made the process easy and quick for me all while educating me on the mattresses. I ended up getting the tempurpedic adapt with the adjustable base, I was on a short time frame and he was able to work with me. Great customer service and the place is well organized and neat. Thank you to Andrew and Mattress firm
I had the pleasure of having Surena solis to help me pick out a mattress that was perfect for me. She was very polite and helpful with any questions that I had. She is a great employee and gave amazing customer service I will definitely recommend family and friends to mattress firm and to her directly for any purchases in mind.
Andrew helped us out and asked a lot of questions to narrow down what would be the best mattress for ME! Then he was very patient while we ran back and forth from mattress to mattress so we could make sure we got the best one for us. As well, he kept in mind our budget and did it all in a very timely and friendly/professional manner. This is the 3rd mattress we have bought from here, so ya, great!
Absolutely one of the easiest and enjoyable bed purchases I’ve ever experienced. The manager was so helpful and willing to answer any and all questions we had. I would definitely recommend them for anyone looking for high quality products with second to none customer service. Came in as a local looking for a new bed and left feeling like family.
The delivery crew was very nice, punctual and kept updated.
I really felt that Surena was knowledgeable and very helpful. She made sure we were purchasing a product that would be right for me and my spouse she walked us through the many options and answered all my questions.
Friendly, not trying to sell things i dont need. Transparent and one of my best experience in buying mattress.
Our sales rep, Rigo, was excellent in guiding us to a great mattress. Furthermore, he did not pressure us in any direction. He was able to understand what we wanted and guided us to the correct choice. We are very happy and pleased with the mattress we purchased from Rigo at Mattress Firm.
Excellent professionalism from Clarence. He found out what my needs were, gave multiple recommendations on what he felt best fit my needs, and worked with me to get the best deal possible! He was not pushing for me to get the most expensive products, all he wanted was to make sure I left feeling comfortable with my purchase! He was also very upfront and clear with the pricing! Definitely talk to him if you’re looking!!
Great customer service. Lived up to 120 night guarantee. I was dreading a difficult process of getting the right mattress but they made it simple and convenient. Thank you Surena for all your help. Can’t wait to sleep on my new mattress.
My brother came in looking for a mattress for himself and Andrew was very helpful. My brother was able to buy a mattress. I would definitely recommend this place and go see Andrew for any questions.
Andrew was extremely knowledgeable about everything (from mattresses, pillows, bed frames, sheeting, sales, etc.) in store, as well as additional online inventory. He helped figure out all of the many ways I could maximize my investment, & found me an adjustable frame/memory foam mattress combination for about $1,000 less than I could find it anywhere online. Usually prefer to make large purchases online, as Ive rarely found instore pricing/variety to be comparable, but this store legitimately has a plethora of both. Would definitely recommend!
Andrew is an amazing and knowledgeable salesmen! I came in told him what I was looking for and wanted and he matched me up with a perfect cost efficient mattress. Thank you sir!
Very helpful customer service and would recommend to friends and family the store in Fontana, California
The associates there were really friendly and really helpful when it came to my decision
Andrew and Surena were great! We shopped around a little but decided this was the store for me and my sleep needs. There were other deals out there but nothing beats Falcon Ridge mattress Firm! These two associates were nice and easy to talk with. We definitely will buy all of our sleep needs from falcon ridge.
We came here to purchase two mattresses for our new house. Tony was very helpful from the start. He took really good care of us and made sure that we were getting the best possible deal with both mattresses as well as the box spring.Very honest, kind and easy to work with. I definitely recommend seeing Tony when you’re on the market for a new mattress! Could not have had a better experience. 5 solid stars!
I thought Clarence was so thoughtful and helpful. We love the great night sleep and our comfortable mattresses and sheets.Affordable prices and great customer service.The delivery guys are wonderful!Great experience!!!!😊
Almost walked out to check other stores. Andrew was more than helpful at helping me find alternatives to meet my budget needs through clearance and overstock. As a result you added another sale to your day!! Well done.
Everything was great. The sales girl was very nice and helpful.
Andrew helped us and he was very helpful, friendly, and knowledgeable. Made the whole process quick and easy! :)
Great experience purchasing a mattress, wonderful Manager that guided us through the process . Walked out with a wonderful Cal King mattress, thankYou .
Great experience with Andrew he was very knowledgeable answered every and all questions we had. Would definitely come back here again.
Andrew was very helpful and informative! We got a great deal on our new mattress and accessories. Andrew really respected our budget and helped us get a bed that was our perfect fit.
We had a great mattress buying experience with Andrew today! His sales method helped us quickly narrow down our choices & got us in the perfect bed. Can’t wait for delivery!
Very welcoming and very helpful. If you are looking for a bed and don’t know which one you want I highly recommend you come here and ask for Andrew! He was extremely helpful, I walked out with the a mattress that I love!
Very friendly and helpful. It was an easy experience.
Outstanding customer service! Just came in to look around and left with 3 amazing new mattresses! Thank you Tony and Jessica for your amazing service. Come on in and check them out if youre looking for a new mattress!
What great service I get from the staff, thank you for making me happy with youre customer service
Jessica and Tony were extremely helpful in helping me make a decision as I am a person of disabilities and a discriminating shopper. I had been to other businesses and I did not receive the same treatment. They get an exceptional completely satisfied service rating from this satisfied shopper.
This was my first visit to Mattress Firm. Andrew Lavow was ABSOLUTELY helpfeul. He gave EXCEPTIONAL Customer Service and made my first buying experienceI GREAT.
Had an excellent experience at the store! Clarence was very knowledgeable about the products sold at the store and made excellent recommendations to me our needs. I would definitely recommend this store and Clarence. Lastly, they do meet competitors price... no questions asked.
Andrew was super helpful! I was able to find what I wanted quickly at a great price.
We walked into the store only planning on browsing and not sure about purchasing. Clarence gave us his complete attention and walked us through an entire demo and without pressuring us to purchase anything out of our price range, we ended up walking out with not only one but two perfect mattresses along with the adjustable base and two mattress covers. Thank you so much for all of your time and attention, Clarence. We will definitely be back to this store in the future!
Service is great here! They knew information about each mattress and made sure I got the mattress I need. Looking forward to better nights of sleep! 😊👍🤩
Andrew & Surena were amazing! They took their time with us. They were very professional and knowledgeable. We went in for a matress for our guest room and came out with one for us too. The price was so reasonable. We would definitely go back and highly recommend them.
There are no words for how wonderful my experience was at this Mattress Firm with Andrew and Surena. We initially ordered the Serta telleburg firm mattress online which was extremely disappointing and not firm in the least. So we contacted our local store and Andrew encouraged us to come in and try out the beds so we can choose exactly what we want (which we did not do with the first order, because we figured firm was firm, our mistake). The store was clean and the associates were welcoming, we immediately found our perfect mattress and he was able to assist us with scheduling a return for our online order and getting us our ideal mattress. I had called a few local mattress firms and none of the associates nor the region manager, Janelle, were as courteous or as helpful as Andrew and Surena. Absolutely amazing experience, we will definitely be recommending our friends and family to shop with this location!
I am very happy With the service I received.Travis was very helpful with answering all my questions and picking out the right mattress for me.
Clarence is great! Very professional and attentive. He definitely knows about his products and makes sure you leave with what’s best for you rather than just trying to sell to you.
Went in today to get a new mattress, Rozell met us at the door immediately. He was very knowledgeable and asked our exact needs/wants. Definitely had a process he takes his customers through to find the right mattress. He did not make us feel pressured what so ever. He even showed us an adjustable base within our budget, which I didn’t think was an option. Very pleased with the service.
Andrew and Suerina were great! Very helpful in selecting new mattress and pellows
Andrew was great! Amazing service, amazing price, amazing beds
I am a young college student who needed help with picking out a mattress, fitting one within my budget, and getting it delivered to my new place in the Bay Area. The store manager Clarence Williams handled my situation perfectly with a friendly yet professional mannerism. I will definitely come back here when I move back home and need a new set up. Thanks Clarence, you rock!
I highly recommend you come in and ask for Andrew. My wife and I walked in not knowing what we wanted. Andrew helped us he was extremely helpful
Very good customer service. Quick and easy service.
Been looking for a full size mattress for my son and came in to look. Was on way to dinner and stopped by for a quick look and ended up purchasing not only the mattress but also the box spring! Jessica was great and friendly and extremely helpful... thank you Jessica!!
Went in today to buy a new mattress, the gentleman, Jonathan, that helped my husband and I was great. He was very kind and attentive, as well as patient. Hoping our mattress is as great as their customer service 👍
Clearance went above and beyond to help us find the perfect mattress. He explained to us the difference between firmness in mattresses and their functions. We ended up buying the Sleepy mattress and are super excited to have it arrive.
The prices were great and the customer service was fantastic!
Jessica was friendly, attentive, and very knowledgeable of the mattress products available in both the wharehouse and in-store! She helped us with price comparisons, quality comparisons, and helped us to find selections within our price range. Thank you for a great first experience and giving excellent customer service!
Andrew was very helpful. Definitely coming back.
Tony helped me out with my mattress purchase. He provided a very informative buying experience. He helped me out choosing the perfect mattress and helped me get every discount possible.
Mrs. Jessica was very sweet as well as knowledgeable. I love my bed... The pricing was fabulous...She saved my life
Tony was really helpful. We were looking for an economic mattress and they had exactly what we needed! Thank you so much!!
Came to get a mattress today, and was very pleased with results that I was giving. Melissa was very friendly and happy to help my girlfriend and I. She made sure we weren’t overwhelmed in any way and we were able to find something that was very convenient for us. I would recommend that you stop by and see for yourself you won’t regret it.
Clarence Williams is a subject matter expert when it comes to mattresses. He answered all our questions and my wife ended up buying two sets of mattresses to include accessories! Go see him, he is very knowledgeable and professional throughout the negotiation!V/rRalph GuillermoSatisfied Customer
Here at Mattress Firm we Offer the best deals around. We will always accommodate and find something that fits your price range !
Loved this store, its small but had everything we needed,bought 2 beds from Andrew. Great customer service!
Tony was great help in narrowing down the right mattress for us. Quick process and no pressure sales. Thanks
Melissa was so helpful and patient with us. She was thorough and really helped us choose the best adjustable base and mattress for our needs. I recommend asking for her specifically. 😉 Remember...Mattress Firm also price matches up to 40 days!
Andrew gave us an amazing deal on our mattress and base. He was very patient with us and helped us make a decision.
I had such a good experience here. Andrew was amazing in helping me pick a mattress!
Called ahead to ask about a specific need. They gave me exactly what I needed at the price quoted. Andrew was a very friendly and helpful person.
Came in on a kind of last minute decision to check out some mattresses, but I felt very comfortable after talking with Clarence and informed enough to purchase a new mattress and bed frame. His customer service skills were amazing and I am so excited to try out my new memory foam mattress. Thanks Clarence!
Just went mattress shopping on Labor Day and Tony and Clarence were awesome! They found the perfect mattress based on my needs (Neck and back pain, etc). I cannot suggest them strongly enough!
Very good experience! Tony was patient and very helpful. He asked questions to make sure we got the right mattress for our comfort and budget.
I had a great experience with Melissa, who was very knowledgeable and she was able to guided us through the purchasing process comfortabley. All of the mattresses that we tried were nice, but we decided on the 100 gentle-firm. We were comfortable with all of the warranties, and purchasing the extras that protect our purchase. I am leaving with great piece of mind.
Great store to choose your new bed. Clarence was very informative on their wide selection of matresses. Very kind and ultimately helped me find the correct bed for me. Thank you. Highly recommend.
Can I just say that Clarence was SUPER helpful when picking out my mattress! My husband and I weren’t ready to buy that day but I didn’t feel pressured and we made a decision and purchased a week later! Highly recommend this store and sales people!
So grateful to Angel and his help picking out our daughters 1st big girl bed! He was very detailed in asking all the right questions in order to select the perfect bed in our budget! Our daughter had fun testing out all the beds too! Thanks for being so helpful and understanding with our bouncy little girl!
I went to Matreds Firm today to purchase a bed and I got helped as soon as I walked into the front door. The workers there thoroughly explained my options to me. My husband has a bad back and needs extra support resting. People like Surena Aandew understand the importance of comfort. Thank you
Stopped in on the weekend, Mr. Rozell was fantastic and very professional. He was courteous and very knowledgeable. It’s rare you find service like this anymore, but it was very much appreciated. Thank you and looking forward to a good nights sleep