Such an ease to order here!! Came in last week and had the 2 salespersons check for stock and availability .. received an e mail as promised within 24 hours. Just stopped back and paid the balance. Will always recommend using Grand!!

Friendly and knowledgeable service. The item will be available Tuesday. Perhaps a bigger store would have had one in stock. But no problem: Grand is local. I got there by foot. Price was reasonable. I am glad to buy there.

The staff at Grand was Courteous, Knowledgeable, provided Excellent Service,and your prices are better/lower than the big box stores!Paul was very helpful and made my job easier. He was a pleasure to work with. Thank you!Steve

The showroom is excellent, and the staff is professional My sales associate, PaulLeFairve extended great service, knowledgeably answered all my questions, and provided detailed explanation regarding delivery . The transaction wasconducted so efficiently, I was in and out of the storein less than 25 minutes. It was a pleasure to shop at a business that has great product, inventory, andan expert staff .

Purchased a refrigerator August 2021. Purchased a different appliance from Grand Appliance several years ago. Another wonderful experience! Worked with Paul. He was friendly, knowledgeable, patient and honest. Gave me time to look through and didn’t hover. I highly recommend Paul and Grand Appliance.

This is the 4th appliance I have bought from Grand Appliance. As always they were helpful and informative regarding features, brands and other options. Price is great. Delivery and installation is flexible. Why would I go anywhere else.

Heidi was a great salesperson. Was able to research and find the refrigerator I wanted. Most places are sold out with long wait times. They have a lot of stock. Highly recommend.

Recently shopped for a new refrigerator at Grand Appliance on Madison St. (Forest Park)Awesome experience! Greeted right away by Heidi Jennings. No hard sell tactics or hanging on you; they had lots of models on display in the showroom to look at and compare. The model we wanted (29 cu. Ft. L.G. brand) was available and at a great price. Ordered Sun 5/23, to be delivered Thurs. 5/27.Heidi was great and made it all happen seamlessly.Thank you!

Very helpful and knowledgeable personnel in Forest Park.. Thanks Heidi!

I had a very nice sales person and he was very attentive while showing me the product I wanted to buy.he also made sure I got my rebate and my delivery date I requested thank you

Heidi was very helpful and shared lots of information about cooktops to make our decision easy and quick.

My daddy needed a new fridge. My neighbor brought me here. Corey waited on me and was very polite and patient. The customer service is amazing and I hope the fridge is too.

Is great friendly service, found us what were looking for and fast delivery.If youre looking for appliances highly recommend you stop in and take a look they have a very large variety.

I walked in and was immediately greeted at the door. I felt very welcomed. I priced over the range microwaves before I went in. Corey asked what I was looking for and found it within minutes. Quick and easy with an affordable price.

Four purchases here so far. Best customer service, advice, and installation. Wouldn’t go anywhere else.

Good customer service from sales people who know about their products and able to meet or beat big box prices!

Store manager was very professional and very helpful the appliance what I was looking for was available and delivered the next day the choices are plenty

I went this weekend to purchase a dishwasher to Match refrigerator and stove purchased last in 2019. No problem, very easy transaction polite salesman. Only three stars because my original purchase included a $400 dollar rebate that I never got. Stay away from rebates.

We bought a dishwasher from Grand Appliance, and we are very satisfied. Transaction was very straightforward, and they did everything they promised. Did a good job of installing. We would shop there again.

Great selection, attentive but not pushy salespeople. One of the easiest, most stress-free purchases I’ve ever made

Heidi at Grand Appliances in Forest Park is the absolute best! She researched all my requirements and saved me the aggravation of doing all the leg work. I highly recommend using Grands, go there first I promise you will not be disappointed!!! Thank you Grand!!!

Time for replacement or upgrades? Make appliance shopping easier than big box stores and stop into Grand. Been coming in for the last few years and always remember my sales associate. Paul has helped with selection, price adjustments and delivery. Grand can price match and hold for delivery or installation when needed. Highly recommended.

This place was great. Heidi worked with me within the parameters of what I was looking for. She showed me several options, pointed out important details. No pressure. I was very happy with the whole transaction and with the choices I made. I would definitely shop here again.

The Electrolux Washer and Dryer I bought from Grand appliance broke. When I called Grand Appliance for service they referred me to Centricity. I purchased an extended warranty from Grand Appliance and Centricity is the repair service provider. I waited an hour on hold for Centricity customer service dept and after a long and complicated conversation with them they would not schedule a service appt. unless I could confirm the serial #’s of the appliances. I was unable to since I was calling from work. Failing this attempt to obtain service I went to the store in Forest Park. where I purchased the appliances. The total amount of my order was $32,000.00 to complete a total home renovation. Heidi The sales representative there made an effort to help me get the service I paid for. She did her best to make it good. Then comes Cory the store manager who says I’m not entitled to service because the Electrolux set I exchanged for the Maytag set never got covered under The warranty I purchased. Then it became contentious ending with Cory throwing his card at me. I reminded him of his obligation to serve the customer as a representative of Grand Appliance especially if he were in a Managment. Somehow the contractor service rep Lena got involved since she took our original order. She promised to get me the service I paid for. So now I have no scheduled service appt. and ni working washer and dryer. What should I do

I needed a needed a new dishwasher but all of the .com sites said that the model I wanted wasn’t available in my area. So, I called Grand Appliances and spoke to a real person - Heidi. She looked it up and answered all my questions and although the dishwasher was back ordered I placed my order. Great Price & Great Service!

My 19 yo fridge died right after the holiday weekend. Online shopping at Grand and the “other big appliance store” indicated very limited options for what would work in my kitchen. Other guys concept of “in stock” was delivery in 2 weeks. On Wednesday i Went to Grand Appliance in Forest Park, to look at 3 I listed in their website as Instock. Worked with Jeff to find one that didn’t require me to buy features I had no way to use (door access water ice maker since I had no water on the only wall it could go on). Jeff worked some magic and was able to get my new fridge delivered on Friday using what I’ll affectionately call their pity policy of saving a delivery slot or 2 each day for desperate folks with no power (or no working fridge). Couldn’t be happier with the overall process. Not the way I had hoped to replace my fridge, but given the circumstances, I couldn’t have asked for a better outcome. Would definitely recommend you shop local.

Heidi was extremely helpful - both on the phone and in person. After searching all over the place without success, I found exactly what I was looking for -practically in my backyard and at a competitive price.Very pleased.

Sales Associate, Heidi Jennings very knowledgeable and straightforward. Pleasure to do business with.

This is the second time I’ve purchased appliances here. Both occasions the staff has been extremely helpful and friendly. While I haven’t received this delivery yet, the previous delivery went off without a hitch and the drivers were polite and respectful. They were also careful to wear their masks at all times. I’d have no issue at all to recommend them to anyone.

Paul was extremely helpful with placing my order over the phone. He was pleasant and knowledgeable! He was very patient with me and answered my many questions. Great customer service!

Great experience shopping for new appliances. Heidi was most helpful and gave us great advice! Will definitely be back soon!

Products in stock great sales person Hiede easy delivery very professional and polite and accommodating oh buy the way great pricing

Both Paul and Cory at the Forest Park location were patient, friendly and helpful.

I shopped at Grands before and it was a good experience. And it was again. Nice selection. Heidi was very helpful.

Had a great experience working with Corey shopping for a new dishwasher. Our dishwasher went out and many places had almost no inventory. Corey worked with us to find out what dishwashers they had in stock. He was great sticking with our price range and talked us through the different pros and cons of each option. It was a quick and smooth process.

Everyone was very nice and I was in and out of there very quickly! Great experience!

Excellent experience. Heidi helped us find exactly what we were looking for and got a us a great deal. The showroom is great with a wonderful selection. Highly recommend.

Great service as always!! I’ve been a loyal customer here since 2003 and would never consider buying appliances anywhere else.

Excellent place to shop for appliances, especially during the pandemic. Safe, comfortable and knowledgeable staff. Good prices. So glad to not have to go to a big box store and figure it out on my own. Bought a dishwasher today. Will be back when we finish the rest of the kitchen for sure!

We went to Grand Appliance in Forest Park looking for an Electric Range. Heidi patiently assisted us in looking and comparing items.Delivery of the item was good, they installed the oven perfectly and tested it before leaving.We definitely recommend Grand Appliance and will consider again in the future.

The showroom had plenty of ranges to choose from and Corey was very helpful. Corey was not pushy. He was available to answer any of our questions and search for options that were not located in the store. Pleasant and painless process to replace our stove.

Corey the store manager was helpful and informative. I will be back in the future.

Great customer service. It was a pleasure working with Heidi. She was great. Got everything I needed. Will definitely recommend this business to my friends and family

We have bought several appliances here and have always received excellent service!

The staff were so helpful and spent much time helping me to solve a small kitchen need. Their prices were lower than the other big box stores. I walked out with a new refrigerator that worked in my kitchen.

I have used Grand Appliance in Forest Park for the last 10 years, when I needed to replace one appliance at a time. They are very helpful; they carry everything you could imagine, they make really good price deals and they take good care of their customers. Now that I am putting together a whole appliance package for a total kitchen remodel of course, I went to Grand. Once again they exceeded my expectations and helped me put together my appliance package. The sales staff here is great. They listen, they give you good information and they let you know if there are any special sales or rebates coming up. I’m looking forward to The completion of my kitchen. I have confidence that they will work with me each step if the way.Definitely go to Grand!

The store has a convenient location in the neighborhood of Oak Park, River Forest, and Forest Park. It has a reasonably broad inventory to meet most people’s needs and then some. The prices are very good. The staff is helpful and courteous. I’ve done business here before. We’ve just done business now. And my family plans on doing business here in the future. Highly recommended.

Great service / High level of attention to the customer’s needs. Would definitely do business with Grand Appliances again!

Great service and price!

Great store! Very helpful staff, explained a lot of the differences between models. Answered a lot of the questions we had. Great price for delivery + haul away.

I was in the market for a new dishwasher and over-the-stove microwave. The people at Grand Appliance were extremely helpful when looking. They talked me through which dishwashers would be best for my condo. They are also very reasonably priced. I looked at some dishwashers at some other stores online and Grand Appliance’s merchandise was competitively priced. The people working also followed good COVID-19 practices (social distancing and mask wearing). Overall, shopping there was a great experience! I can’t wait to have my dishwasher and microwave installed!

The customer service was amazing. Frank Sperry answered all my questions. We were able to compare prices to two options I was considering. The sale went quite well. I am very satisfied with my purchase.

Wonderful experience. Paul was very helpful and patient. Great service. Store is laid out well and is quiet. Would definitely recommend them for your next purchase. If you like a more personal experience and not that big box, over crowded feel...these are your people.

We got a great deal, and friendly staff to help us find exactly what we were looking for.

Always excellent service. I’ve purchased two major appliances here and they are really honest and efficient. The staff is knowledgeable and helpful. They make it a pleasant experience. The appliances are a good value.

Was able to get what I was looking for very easily. Heidi was great- she knew her stuff and made sure everything was perfect . I’ll absolutely be back!

We were on our way to grand appliance to buy a fridge, and since this was in the way we decided to stop and see... I always thought that they would be ultra expensive. Well, we were wrong! We got great help, service, and price... Plus we shopped local 100 % win!

The manager Corey was very helpful, thanks!

Paul LeFaivre is knowledgeable, communicative, and business oriented. We were pleased to meet him and purchase from him.

Grwat section and our salesperson was knowledgeable, fair and gave us our space. Highly recommended.

Update 2/25/2021: within minutes after posting my review, below, grand customer service contacted me. we came to an agreement regarding an appropriate reimbursement for the installation and the time and trouble that followed. i very much appreciate that this long headache has finally been resolved, i just wish it didnt take me publicly shaming them to get anything done :(review date: 2/20/21. This happened 11/2020:My husband and I spent hours pouring over dishwashers online. Though we were severely restricting in person visits due to covid at that time, we opted to go in store for the expertise of the staff. The staff member we worked with seemed to know less about the products than we did from the website. He was also consistently wearing his mask below his nose, which made us both very uncomfortable, from a safety standpoint. We came home disappointed in our experience.We continued to research online, and eventually called the store to place our order, as we still wanted to prioritize local businesses over Home Depot/Lowes/Menards. We confirmed several times over the phone that we need delivery and installation. I even inquired as to the cost of the installation of the dishwasher, as it was much more than the installation of the dryer we had bought from Grand a few months back. When he read us the total, it seemed lower than expected. And that total includes delivery and installation, correct? I asked. He confirmed that it did.He emailed us the invoice the next day, which listed the dishwasher, delivery, and set in place. We emailed the salesperson back to inquire, for the 3rd time, that the installation was scheduled. He never responded.Our dishwasher was delivered on time, 2 days before Thanksgiving. And, surprise, was not installed. I spent hours on the phone trying to re-schedule installation. My huge dishwasher sat in a box in the middle of my kitchen for over a week, over the biggest cooking holiday of the year. The following week, when the installation crew came, we found out no one had brought the installation kit. The crew had to leave our home, go back to the store, and were luckily able to acquire the kit that was forgotten. During install, our pipes were damaged, and we had to call a plumber and have them replaced, at our own expense.Throughout late November and December, I have spent hours on hold, and left at least 4 messages to Grand Customer Service, and have never heard back. At this point its been over 2 months and Ive all but given up on being reimbursed for the installation. I was previously recommending Grand, as we had a good experience over the summer with our dryer. My family bought several appliances from Grand on our recommendation. Unfortunately, I can no longer recommend Grand after being ghosted by Customer Service after this whole ordeal. Mistakes happen. But Customer Service should have addressed this. Or at least returned my calls.

Forest Park is where I grew up and I wanted to shop locally especially during this Pandemic. I looked online first for a stove and microwave and decided Grand Appliance on Madison St had a good selection and competitive prices. I walked in and was greeted and then left alone to shop which I greatly appreciated. Salesperson checked in on us and gave good information about the appliances I were interested in. Smooth checkout and great customer service. I will go back for my dishwasher soon!

Frank was excellent in his knowledge and service.Very pleased with the experience. The only drawback was availability of refrigerators I wanted BUT Frank was honest and provided thorough information regarding the domino effect of OVID 19 on product availability. Definitely recommend Grand (and Frank).

Corey and Frank were great! We tried the big box stores, the discount dumps and online. We really couldn’t have walked into a better place. They truly knew how to help us make our own choices. Thank you!

Grand Appliance in Forest Park is my go-to for appliances! Their customer service is fantastic—friendly, professional, and knowledgeable. Prices are more than fair and they are very willing to give customers the best deal possible. They deliver and install the new appliance AND recycle the old one! Grand certainly makes a stressful situation exponentially more enjoyable!

Our experience at Grand Appliance exceeded our expectations. We came in expecting to look at appliances for a future purchase and left with having bought a new stove and refrigerator. The options were many, service was helpful and straight forward, and the prices were good. We came away satisfied and eager to have our kitchen updated with the new appliances.

Great service, very friendly employees ( Mr. Corey) willing to answer any questions. Definitely great pricing in a variety of home appliances. Delivery and installation at home at reasonable price. Definitely recommend Grand Appliances and TV, thank you!!!!

Paul was great, Friendly, knowledgeable and he was able to give us a great deal. I recommend giving Grand in Forest Park a try.

This is our 4th appliance we have bought from Grand. Theyre delivery teams are fantastic.

My family and I were welcomed as soon as we walked in the door. We received helped right away and a lot of great information of the stove that we purchased. The gentleman who helped us was thorough and answered all our questions. Which is very rare to get this service when you go to a major retailer store.

Friendly staff, Good Customer service.

Heidi Jennings was terrific. Brought 3 appliances and got a great deal.

Our sales person Paul was terrific. And we got a fantastic price on our oven and microwave. We will be sure to head back to Grand first for our next appliance purchases.

I brought my 91 year old dad in to buy a refrigerator. We were greeted and told they would be with us in a minute, which they were.They were cheaper then Abt and only charged 19.00 to deliver, install and take away. They also were able to give us a definitive delivery date which Abt was not able to do. Make sure to ask for Cory - he was wonderful to work with. The price was the best around!

I never felt pressured, the staff was friendly and when I compared prices with other stores, Grand had the best deal.

Bought a new electric dryer, have purchased other items from the Forest Park store and always been satisfied.

Ended up at Grand Appliance after 3 other big box stores. My refrigerator died and desperately needed one that day to avoid hundreds of dollars of food going bad. Grand Appliance even had a few days wait. After explaining my situation and ready to give up. Paul LeFaivre sold me one off the showroom floor. Brand new and perfect condition. They wrapped it up and a few hours later, it was in my kitchen saving the day. Highly recommend these guys.Clarence DuffNORTHLAKE IL

The manager knew the products, made helpful comparisons, and stayed late to attend us. He was also patient and helpful to his coworkers who were learning.

I located dishwasher online but stated limited supply please call. I called sales rep politely listened and found correct item, rang me up. Seem less transition and price was competitive. I would shop here again

Jenna (Forest Park Store Manager) was super helpful in terms of helping me pick out the right washer/dryer for our family - she is so knowledgeable! After I saw what I was interested in, she gave me estimates to share with my husband, and then once we decided on what would be best for us I called Jenna and she handled the rest over the phone. Excellent customer service and I can’t wait for our new appliances!

Quick, easy, painless. They had everything we needed.

Friendly, fair, informative. Great experience buying a new range. Highly recommend!

Went in to shop for a stove and microwave. A salesperson greeted us and let us wander and shop without following us around for a few minutes. He checked in with us for any questions we had. I appreciated the low pressure experience especially with the Covid19 situation that reduced traffic in their store. We did make a purchase that day and the whole experience was great and will go back for a dishwasher soon.

This is my first time i purchased by phone and corey helps me im satisfied the service he gave me, he is a nice person .. thank you

The guys at the store were wonderful theyre very helpful polite gave good suggestions and really just explained everything thoroughly and had the best personality i will definitely be going back

Great customer service!

Great experience....will definitely will be going back...so glad we found out about Grand Appliances and Frank at the Forest Park store was great too!Thank you again

Frank is very knowledgeable and pleasant. We learned so much as he took us around the various appliances. We werent hurried or rushed and every question asked he answered very thoroughly. He followed up immediately with price quotes and detailed descriptions of the appliances we were interested in. The show room is clean, organized and well stocked. We had a very pleasant experience at Grand Appliance.

I am sorry to say that I am so very disappointed with Grand Appliance. I have been patiently waiting for the delivery of the 3rd dishwasher. The 1st one was damaged by the installer who expressed to me that he was in a hurry to get home. They did give me another dishwasher which was delivered damaged. That installer was totally unprofessional and created a leak under my sink due to disconnecting the dishwasher and leaving a hole for water to leak when the sink drains which is against code, according to the plumber I had to hire. They did say they would pay for that. Besides that, I ordered a trim kit for the range I bought and the guy botched that up too. My contracter needs to reinstall it as it is all crooked. I may add too that they nicked my newly painted cabinets and scratched my new range which I didnt complain about. At this point, month later after this entire debacle, I still do not have a dishwasher, there is still a leak under my sink and I dont know when they are going to deliver another dishwasher. The experience has turned into a nightmare. So, Paul, I believe you are the owner, what are you going do to make this right? I just want my dishwasher and I want installers who know what they are doing and I fear for the installation and delivery of the refrigerator. It seems like, Paul, you are the person to go to so please contact me with what you are going to do to fix this.Jo and Tom HalleranElmwood Park

I hadn’t planned on stopping at Grand but drove past one in the town next to where I live and decided to stop. I found just what I was looking for and for less than another store’s outlet price. Easy shopping experience and knowledgeable sales people. Looks like I just found my new go to place for appliances.

Price was the best we foundand we looked extensively and they are local.However, the installers could not get it to run and no one called to ask how things went atinstallation. It cost an extra $300 to get an electrician out and fix a switch. Not Grandsfault, but I never even got a call back after Iinformed the sales people that the unit was not working.

While I was bummed my stove gave up the ghost, I was so pleased to have a reason to shop locally at Grand in Forest Park. Our sales person, Frank, was very knowledgeable about the stoves and did not try to sell me more of a stove than I wanted. We actually had a good time and spent much less than I thought wed have to! Delivery came a few days later and was again, a pleasant experience. Fast, professional and friendly.Then, just last week, my sister-in-laws dryer gave out and so we called Frank and bought one over the phone! Again, smooth and easy. Delivery was a little problematic because of an error (mine, I think) with the address, but all turned out well.I would absolutely buy my next appliance at Grand and recommend it to my friends.

Extremely friendly and helpful salespeople. The rep with whom I worked gave us great demos and explanations behind the washing machines they caught our eye. Will be returning for future appliance purchases

Frank is an excellent salesman with great product knowledge and a selling style that is accommodating, not pushy. He’s a great asset to Grand.

Got a great deal and Jenna was extremely helpful and pleasant to work with. Very informative!! Pricing on extended warranty was also fair not not inflated like certain major chains. Would definitely recommend and do business again! :)

Cory and Frank were outstanding. My family and I enjoy shopping at Grand Appliances.

I would like to express my gratitude for the excellent service I received at Grand appliance and TV. I was referred to them by a family member, though hesitant to go because most places are like sharks after your money and never give many options.Paul has a pleasant and positive attitude.I let him know my fridge gave out and I was in need for one right away.He was patient, good listener to my need, made excellent recommendations that suit my specifications and budget.He went above and beyond to make sure I got what I needed and to have it delivered as soon as possible.He was very welcoming, I never felt rushed. I felt like a was talking to a friend and getting honest and genuine suggestions.Which is hard to find now a days!I’m definitely referring everyone I know to Grand appliance and TV (Forest Park)! You guys are the best and prices are very reasonable!Thanks for all your help Paul!

I moved to the area 2 years ago and since then, anything in my home that needed replacing I purchased at Grand. Very friendly and knowledgeable staff. I’ve taken advantage of some great sales and rebates they offer as well. Delivery and installation has been pleasant too. I will continue to support this local business!

Our salesman Frank was very knowledgeable and took the time to answer all questions. Frank made sure he knew what we wanted and provided the information so we were able to make the correct decision.

Great service helped me find best refrigerator for me. Much less of a wait for delivery than best buy.