Unfortunately Peach State Forest Park Has the worst service for trucks no response from reps or managers they only contacted me via email so I had to drive over there twice . Not the type of service I expected from a dealer. If you don’t believe me call them and try to reach the service department . Not to mention they left parts unhooked which I had to pay another mechanic to get fixed . It has honestly been a headache dealing with these people I only lost about 400 500$ bucks dealing with this place but if you are really out here you will understand the time it’s time that these people seem to have an abundance of and in this trucking world time is money even with multiple trucks this type of service really hurts operation .

Poorest Customer Service in Atlanta...One Parts Counter Guy on the counter and 20 people standing in line.Management wouldnt even come out of his/her Office to HELP THIN OUT LOBBY!Cross train service tech to help with parts would help a great deal. Out of all Locations Forest Park is the worst!!

The worst freightliner parts dept in Ga. They never answer the phone and dont care about your long wait or time.

The only positive mark is that this is the only place you can go to in the entire Atlanta area to get Freightliner parts. Besides that take a large dose of patience with you on your visit because youll need it. There hasnt been one time that I have been able to walk in looking for parts without waiting for over a hour to get to the counter. They continuously have 4-6 people sitting at the service counter eating, texting or playing on their cell phones or gabbing about how much money theyve made for the day while one or two people attempt to take care of the unending parts dept. line. And management is a joke. Cant control what service does yet your the manager. Please. And hes busy pulling parts but heavens knows for who because the poor parts guy had to get his own repeatedly. Customer Service---ZERO

Worst place to come for parts i was in line since 1:40pm and came out at 4:10 empty handed i can believe they dint have a dd15 fuel filter the guy said we been out of stock for 2month..the manager here its its worthless..why not get the lady up front thats supposedly is there to help shes just sitting there doing nothing but looking at the floor she could help out and get the line moving faster i will never come here again

20/09/2021 Definitely Ill never return to this freightliner I had to look for the parts of my truck that isnt my job and after they had the parts the mechanic took 2 weeks to repair the truck, a month and a week of bad work

Just got work done there. Very nice people very friendly. I will definitely use this freightliner again. Very clean environment and drivers lounge. Vending machines so you can eat if stuck there for hours. If you need work done I recommend you go there for your semi. Drive safe and be careful on the road.

The worst customer service. They dont answer the phone, no one moves with urgency, the wait fir parts is a minimum of 1 1/2 on any give day! Management needs to be held accountable!

Came to the dealer today to pickup parts to fix my A/C today. Was greeted by Mrs Brenda Wilson. She is very knowledgeable and also very friendly. Which is very hard to find in this business lately. So the last thing needed was an hard time cause I’m hot and tired from driving. She was very patient with me from beginning to end. With customer service like this! Y’all has just won an customer with me. Keep up the great work.

Just picked up one of our trucks that was repaired. Very organized and professional.

The absolute worst place to do business. I didnt like this place the first time I came here in 1983 and its now10 times as bad.

My 1st time here & the line is out the door with only 1 person assisting customers. Everyone here waiting near me has said this has been going on for years. Does the corporate office NOT read reviews??? Is it that difficult to hire some help to accommodate your PAYING customers??? GEESH!

I am here almost 2 hours to get parts I can believe this people don’t care about costumer it looks like we got free men I am not come back again bad bad

I totally agree with the comments below, they really need to improve customer service, I hate go there b cause of that, poor customer service, it doesn’t matter what time of the day you come, you know it will take you at least 1 hour of waiting time, loooong lines of people and only 1 or 2 people working, come on people, I live 4 minutes away from peachstate freightliner in austell and guess what, 90% of the time they send me here because they have no parts there, what a joke

Just bring a chair whenever you come and be prepared to wait at least an hour and on the weekend 2-3 hours! The staff is friendly and nice they just need more people or self service computers or some something.

I came in late at night and the service advisor jb and technician omar was able to get me in and out . It was pretty late but they got the job done . I would recommend any truck driver to come to this facility.

Excellent customer service and faster than i thought!! Even though the line was at the back of the building at 8:30 a.m. - 9 a.m. Overall highly satisfying experience. I called several store and this location had my part in STOCK. Other than mobile, AL!!

This is the worse freightliner I have ever been to the waste of personal you have the parts line out the door and service line has 4 people just sitting with no customers they need to cross train to be more efficient. I go to other freightliner and they are more efficient.

Really poor customer service, They need to hire some Chick-fil-A employees,, to teach them how to deal with people

They need to focus on fixing the wait for parts. Its always extremely busy 90% of the time. They need atleast 5 parts counter clerks at all times or the service guys should pitch in to help out.

Brenda was absolutely amazing. She went above and beyond to ensure all of my needs were met. Not only did she make me feel heard she truly knew the value of my customer experience. Highly recommended

Who can I talk to here about my truck repair and how they are dragging this job. The warranty paperwork was supposed to be submitted since Friday but wasnt submitted until I called again on Monday. The warranty company, NTP reached out for more info and no one responded until I called again by this time NTP was already gone for the day and now the claim wouldnt get processed until Tuesday. That is 3 days downtime just to send some paperwork that can be done in 30 minutes. Then Im losing money every day my truck sits there. This job was supposed to be done a week ago but after they did a $1700 assessment, they found out later that more stuff needed to be done on the release transmission. This is unacceptable.

The worst customer service and the slowest store ever. Please dont go this place, you will lost the time you have and they dont have all the parts too.

Went to pick a truck up for my company, drove the truck to our yard, checked the oil and water and it wasnt a drop of oil on the dipstick.When I visited this facility, it was chaos, in the building. People were just standing around, mad. The lady a the service desk seemed lost and unaware of her obligations. A mess!!

Nice. Guys. It helps alot that they are open on the weekends. A little short handed. New more. Employees at front.desk to help customers at a quicker flow.

Always has a long line. Never has enough employees working. Never has much in stock. Their inventory aint never right. Mechanic will have stuff requested put in will call for quick pickup and drive over only find out they dont have the part in stock. Very frustrating 😕

PartsNo answering the phone and when you come you ganna wait 2 hrs. This is worst customer services . Only two windows and very slow . If you come here you wait at least two hrs to get parts😡😡😡

Getting parts here is a monumental task. Almost cant even get in the door for parts for 2 to 3 hrs

They are improving sometimes but they need long way to go, when I m compared them with other locations even though I know they are always busy

Great Customer Services!Services 2 Good Trucks fromSelect Trucks!

Good thing about they got parth in need mostly

Great people. They do more than they get paid for. One time I lost spare key at the dealership and they found it and mailed it to me

Worst place ever. Long lines they ask for Vin number just to give you the wrong part. After standing in line for almost 2 hrs.They should try to be full staff on Saturdays and Sunday when most traffic in store. Dont come here unless its necessary

Brenda Wilson in the parts department was really helpful she makes sure I got the right part.

Very long lines and slow service at the parts counter. Be prepared to wait 2 to 4 hours on line and then to find out they dont have what you need. Not to mention all the people here with no mask and coughing. Very unsafe environment to be.

Worst experience at a freightliner Ive ever had. Ive owned 7 freightliners in my life. I currently own 2 so I deal with freightliner all over the us. Tyler was the guy that helped me and he didnt want to search for my part and he was very rude. Seems like freightliner just hired people. Freightliner, maybe you should require your employees to complete customer service courses before hiring them. Last thing we want to encounter are people selling us the wrong parts, then you dont want to search in the computer sitting in front of you for the correct part. Freightliner you should do better.

Got the parts but just wish they had more ppl to help with customers getting parts. Long lines, long wait.

Michelle went above and beyond to help me get the part that I needed. Thank you soo much!

Id like to start off my saying WOW, all these wonderful 5 star reviews..... if your inperson. if you on the phone with then or trying to get ahold of them for parts GOOD LUCK 👍👌 I WAS ON THE PHONE FOR 2 HOURS until then picked up and said they were to busy then hung up the phone in my face! I was very offended! So I called services and the girl was very kind until she said shed help me then transferred me back to the parts center. so I hung up called services back and she then forwarded my calls u real if I could use a no Star I would!!

Brenda Wilson is amazing, her knowledge of trucks,parts is incredible. And shes so nice, kind...she helped me so much

Thank you Brenda Wilson! You were pleasant from the first second my man and I walked up to your window. You had the sweetest smile on your face and was very patient working with us on our brake issue. Thank you for your excellent customer service! We appreciate you,

Use to be easy to get in, same day, to do test and find issue .not any longer! they want you to wait up to Two weeks! Just to do diagnostics. No respect to drivers any longer

I called ahead 2hrs to order parts. Then when I got there a had to wait for 1 hour and 45 minutes to pick up my parts. Then when I finally got to counter the AC line he brought up was bent and it was the last one they had. So I wasted 2hrs for nothing. Horrible service will never order from this location again

Brenda was very very kind and helpful. She is super patient and caring about each and every one of her customers. Extremely satisfied with my business here!

I had a really great experience today buying parts at this facility. I was assisted by Miss Brenda Wilson and she was outstanding. She has very great personality and also great customer service skills.

Brenda Wilson was the parts rep that helped me during my visit . Her expertise and knowledge provided me with a good first time experience with peach state truck center.

Absolutely the worst place I have ever been to. Extremely long wait to purchase a part! Come now, get with the program! Hire more people...

Busy like most dealerships but, helpful, they managed to squeeze me in

I always come to freightliner atleast 3 to 4 times a week to get parts. I always get in and out because I call ahead of time and put in my order. Be ready with that pick up number. Staff is always helpful especially a parts clerk named BRENDA she is always helping me out going above and beyond to make sure I have what I need. She is almost always there when I go even on Saturday having a good attitude keep up the great work. I have a closer freightliner to me but always prefer coming to this one because of the service and the relationship parts usually in stock. Thanks for being helpful 👍

Do not come here for parts because it’s a long wait. I mean 2 hours wait for parts.Reaching the window to get help takes forever.THIS IS UNACCEPTABLE REALLY!!!

On hold for parts - for over 20 min had to give up, terrible place

That the freightliner is one of my favorite place to get parts for my truck.

20 minutes on hold, waiting for the parts department to answer. I gave up. 1 star and Ill be taking my companies business elsewhere.

Good people specially brenda she is the best and helpful above and beyond

My experience was great here. Ask for Brenda in the parts department she’s the best. She went above and beyond to help me.

The line in parts is always extremely long because theres only 1 or 2 employees working in parts. However, theres never any customers in the service department but theres always 3 or 4 employees working in service.

Brenda was soo pleasant to work with. I recently started an account with Freightliner and Brenda has made sure my ordering needs are taken care of and in a timely manner. Amazing customer service!

I had no idea what I needed, I described parts to the lady(Brenda) in the parts department. She was friendly and patient with me. Very, very helpful. The parts she recommended was the ones I needed. Thanks Brenda!

Donating another hour of my life 😂

This location is amazing they always go the extra mile to make customers happy. Ms Brenda Wilson does an amazing job. She does the proper research on the part that one needs if they are not fully aware on the info of the parts. Thank you soooo much for being helpful Ms Wilson.

Brenda Wilson is the best she knows everything there is to know about a truck and is willing to help with a smile

We had a big time waiting for parts to be pulled. Service was fast. They had what we needed. I called ahead, got a pickup number and was in and out. Thanks Peach State!

Every time I go to this location I have to be there for over an hour 🙄🙄 like literally kmt

Brenda Wilson was incredibly helpful and insightful! She made my experience at Freightliner quick and efficient. That’s someone who understands business and will get you back on the ROAD!! They’ll always have a customer with me as long as Ms. Wilson and like minded individuals are behind the counter.Thanks Again

Peach State is very laid back now. Not very busy. I was in and out quickly. A first in my experience. Usually there are very long lines and I have to bide my time to go but they were open and had everything I needed to get.

Didnt do service. Just meet my boss here to get paperwork. But I love my Freightliner💚

I’ve been going to this location for years and I’ve never had a bad experience. Miss Brenda has shown me how to save on fuel and maintenance by suggesting different types of products. If I’m out of town and something happens, I call this location and have them lead me in the right direction.

Mrs Brenda always welcomes customers w smile. And try to go out of the way to help She is really a good person To talk when trying to get your parts. I give a plus to forest park freightliner to have someone like Mrs Brenda for our services

They are slow and never have enough people in the parts department

Thank you Brenda Wilson for the great service you always provide. Your knowledge and expertise always contribute to the wonderful experience. I live in Locust Grove, but prefer Forest Park because of your great hospitality. Thanks again for everything you do!!!

Appointments so be early

They are very slow when you buying parts it’s takes for ever to what you buying and no good customer service

Theyre not the fastest when it comes to answering the phone. You can actually drive there faster than waiting on them to answer the phone, yet when you get to the counter theyll have to together.

Great staff parts always in stock! Ms Brenda always takes very good care of me! Love peach state forest park! Brenda takes care of her customers 1st and peach state 2nd and that what I love about going to Brenda! Her customer service is awesome!!

They need more staff or a better system of getting customers in and out of the store.

Anytime I come back, Im coming to Brenda Wilson, Inside Parts Sales. Excellent service, helped us with all questions & patient. Best Service ever

WooowThe line is huuugeYou will wait over a hour in line

Very slow lm here now and the line out the door

Great customer Service!

Freightliner Parts Department Brenda Wilson was very helpful with making sure I got the correct part for my truck. She took her time and researched it for me. Always a friendly smile and great attitude.

These guys where awesome they didn’t have to do nice and help me with my key that broke off I the ignition thank you guys

I want to say thank you to Ms. Brenda!! Today was my first time walking into Freightliner. My business partner and I are in the process of getting out first truck and need to get a quote of all the spare parts we want our driver to have in the truck while on the road should something happen. I had a long list of parts and it was busy in there. But Ms. Brenda took care of me like I was the only person there she took her time went down the list and made sure she provided me all the information I request !! I’ll be back to this location for all my needs going forward!! Thank you Brenda for welcoming me to the Freightliner family!

Not sure y all freightliner dealers have such long wait time,they need to do something bout that been there 2hrs for 1 bolt.

For parts Peachstate Freightliner is my one-stop shop I always get treated with the most respect and courtesy especially miss Brenda Wilson.she always takes the time to make sure that I get the correct parts. I would say she is very professional and knowledgeable

Thanks to Brenda for the great service.God bless you 🙏The best service in Georgia ⭐⭐⭐⭐⭐⭐⭐🔥

This was my first time at this location. Brenda was beyond amazing and helpful! Even though the line was extra long she was patient with me and answered all questions I had. Thank you Brenda!

Ms. Brenda was extremely professional and knowledgeable about all the parts for my truck. It like she is a human computer. Her new name should beQuality Service.

I didnt find my parts with you.

You have to wait too long they need more help in parts!

Ms. Brenda was incredibly helpful and insightful! She made my experience at Freightliner quick and efficient. That’s someone who understands business and will get you back on the ROAD!!Thanks Again, Ms. Brenda

Cool place, good service

Parts line is out the door. At least an hour waiting in line!

It doesnt make sense if Im getting oil and antifreeze. I have to stand in the parts line. When the items are already on the floor. I sat 30mins in line for a dam paper to pay for items.... I shouldnt have stood there and been able to just pay and leave....

Very slow 2 hours lines..

Slow slow slow slow... wow,surprise ai made it out without falling asleep

Mrs. Brenda Wilson was so nice In helping us find the parts we needed. Im grateful we had her assistance would come there once again .

I like to give a big shout out to MRS BRENDA!!! She always gives me the best service, like having my parts ready when I get there. One instance I came in 2 minutes before they closed, and she stayed and help me get the part that I needed. Great lady!!

Meet Brenda Wilson this morning in the forest park location hat the greatest service thanks freight liner for having an customer service lady like Brenda and thanks to Brenda for the professional and courtesy service.

Ms. Brenda Wilson is outstanding. Everytime I have made the trip from Douglasville to Forest Park for parts for my trucks, she always has great customer service and very personable. My experience here has been great! Thank you Ms Wilson. Keep up the great service!!!!

Excellent worker friendly and very helpful overall 👌