Bought a Mercedes Benz S550 from Bayview Cadillac. The staff was friendly and helpful. Rebecca Hussle answered a lot of my questions. Kenny was awesome and The General manger Tony Giordano was very accommodating. Was a pleasure to work with them. Very pleased will be back again in the future. Thomas in service was very knowable as well. Great team ☺️

My visit to Bayview Cadillac today was much better than I could have expected. Starting with Danny who had great customer service and was so pleasant while he got my paperwork ready. Then while I waited Rebecca who was so personable and very pleasant she asked if I needed anything, gave me her business card with her number. She returned a little later to see if she could get anything for me and she was super friendly and we had a great conversation about the dealership in general. Overall it was a great experience.

Service was beautiful, they got right on it. I’m pleased with the job. Only thing is I would’ve been happier if I was provided a loaner. My time is money, and Cadillac is a luxury brand. The next time I’m in for service, and I get the loaner, they’ll definitely get all 5 stars. Again great group of people.

Came in for service for my key fob service on my escalade. Rebecca Hussle gave me some awesome gift cards to some local restaurants. Would recommend this dealership to all my friends and family.

At least my 2019 Escalade from this dealership was checking out some of the vehicles on the lot despite the shortage of vehicles at this given time and came in for my oil change and some other services. I meant Rebecca Hussle the VIP manager who was giving me some different options Very good customer service and communication and when my lease is up I will be getting a new Escalade keep up the great job.

I came in for service today on my 2016 Cadillac Escalade there was something going on with the dash and the queue system they are checking it out purchase this vehicle in June and love the Escalade I also Matt Rebecca Hussle in the service lounge She was very courteous and very friendly without offering information for escalates an extended warranties she also gave me a little gift card for California pizza kitchen which I will be checking out when I come back around this way very good customer service from this dealership love my Escalade.

We really like the customer service we received here. Not a big fan of car dealerships as they usually take your money and can’t be trusted, but we got a different vibe from this particular dealership. We had a great interaction with the receptionist Phillipa, who went above and beyond the call of duty just to take a simple message from us for the service department. We were pleasantly surprised so we left a message for the new General Manager Tony Giordano complimenting her and Porter from service. We didn’t leave our phone number because we felt he was going to be too busy to even call back. He got our phone number, called us back and even checked on our repair of our vehicle. A completely different atmosphere than what were used to. He and the service manager Joe Viola even walked outside to greet us when we came to pick up our truck. Who does that! Porter, our service representative constantly kept us informed on what was happening with our Escalade including the pricing. Extremely transparent, honest and responsive. Didn’t expect that. Felt we needed to write a review in case anyone is looking for a good dealership. This new team is kicking some butt. Great job to the Ed Morse Bayview Cadillac team.

Great customer service met and spoke with Rebecca Hussle the video manager for the dealership. She gave a gift card for a restaurantIn for my oil change and rotation. Very good customer service.

Just bought a vehicle at this dealership and the experience was amazing. Rebecca was my salesperson she was great, Kenny the sales manager, Steve, and Tarek were all amazing to work with and provided the utmost customer service, all working together as a team, very honest people. Highly recommend buying from this dealer.

I purchased my Escalade through my local Cadillac dealer and had an excellent buying experience thanks to my sales representative Alex Grillo.After taking delivery, I encountered a few minor issues with my purchase and brought them to the attention of Joe the Service Manager at my dealership. Thanks to strict professionalism and exceptional customer service all of my issues were taken care in very short order. None of the usual runaround, only attention to detail and the resolution of my issues. No questions asked.This is the kind of service that I expect from a premium dealership and that is exactly what I have experienced from start to finish.Thanks to Joe my service manager and Alex my sales representative- I appreciate your professionalism and service.

Been coming to this dealership for over 20 years excellent service and experience. Met Rebecca Hussle she will be helping us for a new Cadillac

Came in for service today on my 2015 Cadillac SRX Danny is my service advisor I drive all the way from Port Saint Lucie Florida just because of Danny and his good service. Also had the pleasure to meet Rebecca Hussle the VIP Manager. She Also gave me some great restaurant gift cards, and now I have 2 reasons to drive here to Ed Morse Bayview Cadillac very pleased with the service and will be back.

I’m not normally one to submit a review but after the great customer service we experienced today I feel it’s my obligation to share with you all. Daniel Gagliano is an AWESOME sales person. Very personable and he took his time to explain the difference between the models. Very patient and extremely knowledgeable. And for an added plus his Haitian Creole is on point. All around man, we appreciate you Daniel‼️

My wife and I bought a beautiful 2018 Cadillac Cts from Rebecca Hussle who was our VIP Sales Rep. She was very professional and courteous. We love the new vehicle. I would highly recommend her. Thanks for your time.

Went in for service. Tires were at a great price. Even so if i find them cheaper they will match the price. Reasonable price for all service. If you have a Caddy get it done right rite here!

I visit thisStore today it a 💯 recommendation for meRebecca Vip manager was awesome 🤩I took my 2014 Cadillac ats i had engine reduce power light on the. DashboardThey took good care of themThanks to the team

Brought in my new 2021 Xt4 for service today had the pleasure to meet Rebecca Hussle the VIP Manager in the waiting area . Received Excellent Customer Service .Would Highly recommened this dealership.:)

Came in for the oil change on my 2012 CTS was greeted by Rebecca Hussle their VIP Manager. Who was friendly and helpful and courteous. When I’m to trade up will be dealing with her. Great staff. I even encouraged her to do the TV commercials and voice overs for the dealership. She has a beautiful voice and very professional Keep up the amazing customer experience I will be to sure to let family and friends know to come see Rebecca Hussle when they need a car or an Extended Warranty. Thanks again, Cheyenne Isom

Came in for service today on my 2016 Buick Verano to Ed Morse Bayview Cadillac had the pleasure of working with Rebecca hassle and Danny Asherman my service advisor for an oil change very good customer service friendly staff and would recommend them

As far as buying a car goes, Bayview Cadillac made it as efficient and low pressure as possible. In and out, same day, with a very good deal. Good team to work with.

Always friendly people, good service... clean, good coffee ;)

My experience at Bayview Cadillac in the service Dept. was better than expected considering I dropped in for service with no appointment i recommend this dealership for all your service needs.

AVOID THIS DEALERSHIP. VERY RUDE GENERAL MANAGER TONY WHO DOESNT KNOW HOW TO TALK TO PEOPLE. TOOK MY CAR IN BECAUSE OF A NOISE COMING FROM ENGINE. MY CAR WASNT EVEN LOOKED AT BUT INSTEAD THEY ASSUMED IT WAS A LIFTER AND CAM SHAFT ISSUE AND TOLD ME I NEED A NEW ENGINE AND QUOTED ME OVER 11K OR GET RID OF THE CAR. I TOOK MY CAR TO MY MECHANIC WHO FIXED THE PROBLEM FOR 100.00. THEY TOLD ME I JUST PUT A BANDAID ON IT AND IT WIL COME BACK. AGAIN THEY ARE ASSUMING THIS WITHOUT EVEN LOOKING AT MY CAR. I CALLED JOSEPH THE SERVICE MANAGER SEVERAL TIMES AND HE WOULD NOT RETURN MY CALL. I CALLED THE GM TONY AND HE CALLED ME BACK WITH THE SERVICE MANAGER ON THE PHONE AND WAS VERY RUDE AND ENDED THE CALL ON ME.

I will take this time to share my experience with my absolutely, impeccable service from Dan Galiano. Ive never owned an American made car, and truly i was skeptical being a BMW driver all my life. I must say he was knowable, patient and just went with the flow, he gave me so many options and was so understanding, even took his personal time to walk me through every single button inside of the vehicle and truly was supportive of my emotions while making a decision. Im an engineer and i look at facts ... But his service was outstanding and seeing how much he loves Cadillac made me fall in love with the product. He proudly displays his love for it and believe me having someone as loyal and proud is a rare find. I will hire Dan without hesitation because his service is unique and a breath of fresh air!!! All the best ...

I had to leave a 5 star review for the top tier experience that Cody, and the team at Ed Morse Bayview Cadillac provided.First off, Cody asked permission to contact me when I submitted an online inquiry.He worked on a Sunday morning to beat a deal I had at another dealer, and was professional, efficient, and courteous.He was able to get everything done virtually so that all I had to do was come in, sign, and pick up my car.George and Gregory were also terrific.I will take all my business here and recommend it to anyone looking for a car.Thank you Cody and everyone at Ed Morse Bayview Cadillac!

This location is amazing! Customers are valued and the service is impeccable from the nice driver to the Service Rep, such as Porter Shaw. 100% A++++

Its always a pleasure to do business with Daniel Gagliano. He is attentive and not pushy at all. He is the best

Start off with the worst experience ever. To those who have had a good experience at Bayview Cadillac, Im happy for you. I could only have hope that was the case for me. A certified GM repair and body shop. Flat rate wages cause employees to be in a hurry, book says 5hr job, do it in 3hr now theres money to be made. Damage a vehicle as people just dont CARE about another persons vehicle. Lies lying to cover up damage. Your laughing now.

If you need your caddy fixed right then take it to bayview Cadillac, their the best, price is comparable with most shops but the service is excellent

I cant give them any stars. they are ignore any request and tricked me into what they said is a 3 year lease. We specifically asked for a two year lease. Had a 12,000 trade in and they still wanted over 7,000 at signing. High monthly payments . we were contacted by there representative in early December to ask to bring the car in 6 months early because the lease was up May 2021, now they say no it is 2022. this is a shady place, I asked for a copy of my lease and I got nothing from them. my copy went to our accountant who is now deceased and was not in the paperwork we got back from his son. I will be blowing up social media with how i am being treated

I would highly recommend this dealership for all your Cadillac needs.

Quality exceptional service with zero pressure of upselling or unnecessary expenses.

Great experience and I have bought many many cars. Steve Plotnik was a pleasure to deal with. Honest, fair and super fast service. I will be back and I have already referred a friend to Steve at Bayview Cadillac. BTW Love my new XT6

Please do yourself a favor and avoid this dealership. I drove from Tampa to purchase a car a few years back. This car only had 10k miles and it was a loaner car for customers at the dealership. So to be clear it was only owned by the dealership before I purchased it. My experience in buying this car was not good to begin with (probably should of just walked away then). Also the next day after bringing it home, my husband and myself realized the clear coat and paint was messed up in a few places. It was later in the day, when we did the final walk through so it wasnt that apparent in the evening. I have had it into the service department in Tampa 14 times! On a car that had 10K miles. Luckily its mostly covered under warranty. When I purchased this car, the car fax was clean. Now the car shows it had damage reported 3 months prior to my purchase. Again this car was owned by the dealership! This ding on the Car Fax affects my trade in value. I have took this car to 3 reputable body shops in Tampa and they have all told me that body work has been done to this car. With that being said I have emailed and called numerous times to this dealership for maintenance records and an explanation about the damage. Every manager I have conversed with says, let me look into that and I will get back to you. No one wants to send me the service records. Customer service and integrity is beyond lacking at this dealership. Corporate has now been contacted.

Ed Morse Bayview Cadillac and the salesman Cody McArdle was extremely professional and courteous throughout the entire 3-4 day process since I was from out of town. It would be well worth your time to find a car from them!

The experience at EM Bayview Cadillac is consistently exceptional! I happily drive well out of my way to have my Cadillac serviced at Bayview. The attention to detail provided by the entire team is fantastic! So grateful to Steve, Tarek, Michelle and Moesha in Sales/Financing, as well as Paul and his wonderful team in the Service Department! Overall, Im so very happy with my dealership!

Excellent experience would definitely recommend Ed Morse Bayview Cadillac to all my family and friends. Best car buying experience I have ever had (and I have had a lot:)

Alex padron was an awesome help thank you for your great service

Amazing service. The entire staff are very courteous and very respectful. The amount of care and concern that goes in every single minute detail is simply outstanding. Had my car dropped of for the Engine replacement due to heavy flood. The replacement was performed with in very reasonable time limit including their internal coordination with my insurance. It was a very smooth process.

Outstanding!! No nonsense and quick. Bought an XT-6. Minimal effort.

I highly recommend This dealership. why? This place does not play games, nor waste your time. The internet price is the asking price. I was contacted via phone by Steve Plotnik, We spoke and I got the out the door price that I wanted.Hassle free, pressure free. Smooth and very honest dealership. They made my daughters dream come true and her pocket is very happy.

They dont mess around Im in and out in the same day, never a hassle and car always comes back better!

The service man that took care of me was perfect! He was friendly, he knew I wasn’t a regular customer but helped me as if I were

I was extremely impressed by Tom and felt comfortable with his advice. He kept me informed and the repairs were complete as promised.

From the first time that I arrived at the service department Porter, took very good care of me. I mean he was concerned polite and studious with me the whole process. He was very detailed about my concerns, he communicated with me and my adjuster. This is what every company needs, a Porter! He went over and beyond his position. Words can’t explain how much he made my visit amazing. I have been at different dealerships, but nothing like the experience Porter gave me. He was so good at what he does, I referred a friend to the dealership, on top of me looking for a new cadillac. Bayview Cadillac needs to give Porter, a promotion and a raise. He’s excellent at what he does! Great job’

My experience was EXCEPTIONAL. This is my 2nd time at Bayview Cadillac. The first time was for tire mount and balance and the experience was great. I was under the impression I just had a good advisor and everyone was in a good mood that day. After my 2nd visit it became obvious to me that Bayview really does care about the customers. Although I do not have a Cadillac, I will continue to bring my car to Bayview because because the techs are knowledgeable and the experience was beyond great. Porter explained my options, offered additional services and explained the service process to me so efficiently. He went above and beyond to ensure I was satisfied.

I bought from them 2 years ago 2018 Cadillac Escalade premium new, they gave me spare key I never test it, recently i need the key, so the brand new spare key not working, Tom at the service department talked to the sale department to replace the key but they refusedI spent over 100k and they not replacing a key worth 400$, not about the money but way they treated me, bad service don’t shop there

Porter did a great job. Coordinating rides was fast and efficient. He even washed my car.

I have been buying luxury cars for over 20 years now. NEVER have I had such a positive experience than this purchase at Ed Morse. From the very first email to driving away, it truly was an experience that I will share with everyone. These are the words that best describe EVERYONE at the dealership:RespectfulHonestTrustworthyLoyaland a Can Do attitude.I live in Naples Florida and I contacted Ed Morse because buying a car here is too difficult. The dealers here are too greedy, dishonest and disrespectful. If you live in SW Florida and are in the market for something that Ed Morse has, MAKE THE CALL. you will not regret it.

We highly recommend STEVE PLOTNIK at Bayview Cadillac he made it the Best experience we have ever had when buying a vehicle.Thanks Steve!

Nice service, good people, let everything clean in and out, decent time to have you vehicle done ! Thanks . amenities at the waiting room will be better .

The sales managers and staff took excellent care of me through the entries process.Anthony, the General Sales Manager was great !!

Service is what brings me back to Ed Morse Bayview Cadillac. I am always treated as an important asset and it is most appreciated. Have never had a bad experience in the many years I have been buying or leasing my vehicles.A satisfied customer for life.

After dealing with Bayview since 2012, I had absolutely no complaints; 3 vehicles, no problem whatsoever. Daniel was our “go to” guy. In 2018, we purchased a 2018 XT5. In 2 years, we put only 5000 miles on the vehicle in those 2 yrs. Friday we could not sign a deal on an XT6. They offered 1/2 of what we paid for the 2018, or $13,000/yr depreciation. I don’t know who the guy was who came in but I assume it was the sales manager. The worst guy I have ever come across. All he kept repeating is something about getting “vehicles from auctions.” Our vehicle is well maintained, no dents, pings, scratches. But we walked out angry. Will never go back and they have lost a very good customer.

Alex the salesman was soooooo awesome. I really enjoyed the experience I had

I highly recommend Bayveiw Cadillac to purchase a vehicle. My experience was nothing short of exceptional!!

Over the years I have always received the most courteous, personalized, and professional service at Bayview Cadillac. It has made owning a Cadillac even more special than just the pleasure of owning a luxury car.

Great service advisor and staff.

Service is always handled professionally, efficiently and pleasantly. Ive had the same service rep Danny through two different vehicles and am always pleased.

My fiancé came back from military training, I took him to Cadillac since I’ve purchased my previous car there. Alex was pushy, I asked for 24 hours to think over the deal and the sales manager Anthony spoke with us and said no don’t worry we are going to make it happen. Once we got to the finance department. George extremely rude said don’t worry I’ll help a military servicemen blah blah .. we left with a CT4 all paperwork signed, car insured. Long story short Cadillac called my fiancé asking for the car back with no explanation! Stay away from this dealership! They have scammed me when I bought my Cadillac forcing me to get GAP and maintenance package stating I wasn’t going to be able to get a loan causing me to be $9,000 upside down and now they tried to scam a military man who fights for their freedom to scam people.

Service and Sales team at Ed Morse Bayview Cadillac are awesome!

I got there 5 mins before closing but the Rep. was helpful in showing me how to drop off Caddy to the service center for repairs. I get the estimate today: so well see?

Superb customer service . Always treat me so well, I feel spoiled. Best dealer for Sales (Daniel), and Service (Danny). Ive bought multiple vehicles at Bayview and wouldnt go anywhere else.

I would highly recommend. Anthony the Sales Manager is extremely hands on and approachable in an extremely proactive manner. He answered all my questions, took emails after hours and deployed all his resources to provide a high quality experience. During these challenging times a manager with these qualities is highly appreciated.

Fast efficient polite customer service oriented

Beginning with the post sales support on learning all of the key features in my car and the service department - Excellent! my best experience working with the dealer.

Nail in my tire went in without an appointment and was immediately taken care of. The tire had to be replaced and I was out in no time.

I prefer to work with their service team over any other! I never feel pressured or hustled into doing things I dont need.

Wanted to give a shout out to Richard Roth, Luis and the team at Ed Morse Bayview Cadillac. I brought my convertible Mercedes in to get a quote on what they would offer me for it. Being a woman, in the past I have been taken advantage of. This time I came prepared with a quote from my insurance company in case the difference was drastic. Much to my delight they nailed the exact quote and were extremely kind and friendly. Great people, great service - thank you Rich and Luis!

Had an issue with the dealership in the beginning, but we were able to come to an agreement and the purchase went smoothly! Daniel was great to work with and made sure we were happy.

I have to say Victor, the repair manager and team were absolutely incredible. They fixed my car a couple months ago and today I had to bring it in for a slight adjustment, and they treated me with extreme care. True professionals, and nice as can be. I would give more than 5 stars if I could.

Very racist. Danny the service tech is very pleasant however, very lazy. He doesn’t follow up on service calls or courtesy calls. Upon returning my loaner the loaner lady dida full inspection and signed off that property was returned as given. Upon returning with additional car issues.. (don’t buy a Cadillac) I was told I smoked weed in the previous loaner. Which was a complete falsehood. Natalie signed our paperwork then declared she was not working t the time. I ended up being charged 200$ for something I knew nothing bout. Low and behold this happened again without my knowledge this time I refused to pay. Then was told but other African American clients this happened to them as well.

EXCELLENT STAFF AND QUALITY SALESWE LOVE OUR ESCALADEMARK, DAN.ANTHONY AND ERIC WERE GREAT!

SERVICE DEPT WAS EXCELLENT. TOM MY SERVICE ADVISOR WAS THE BEST. COVID FRIENDLY.

Service Advisor was excellent.He is a listener. Quiet respectful & helpfull

Thank you Daniel Gagliano and Tarek Aboudehen! What a wonderful place! Came in for my dream car for my birthday and drove off with my dream car. My new 2020 camaro! Omg I wish I could post a picture. They didnt just sell me this car they made sure since it was my birthday they put a big red bow on top of my car!! They also made sure from inside and out was in tiptop shape, Cleaned! Not only that they sat with me to teach me about the electronics with the car. They went over and beyond to make me feel not as a customer but as a friend! THANK YOU SO MUCH TO EVERYONE AT ED MORSE BAYVIEW CADILLAC!

Ive purchased 3 vehicles at Ed Morse Bay View Caddilac and all 3 experiences were exceptional. Steve Plotnik is my go-to person any time I am in the market for any car, not just a Caddilac. Steve is objective, attentive and has given smart advice for every one of my car buying scenarios over the years. Steve goes way out of his way to give you the best experience possible when working with him. Steve is not just a car sales man, over the years he has become my trusted advisor in car buying. At my last visit I also met Michelle (sales mgr) and the General Manager Anthony Lanzaro, who were instrumental in me making the best possible decision when picking the vehicle and lease options. Both, Michelle and Anthony went out of their way to insure I had the best possible experience at the dealership. I plan on returning to Ed Morse Bay View Cadillac for a future purchase.

I just bought my daughter a Cadillac here with Alex Grillo and the experience could not have been better. Excellent customer service and he tries to get you the price you want to pay. Everyone here is very courteous and professional.

Accurately diagnosed and repaired my car. I’m happy with the service Chris provided along with the knowledge of the mechanics.Thank you!

This was my 1st new car purchase, I was intimidated and nervous. Mark Settle made my buying experience relaxing and amazing. Mark is so humble and a class act. I want to say thank you to Joseph Ferregur (FinanceManager) Herbert Mckenzie (SalesManager) for there professionalism and kinds words.Client For LifeMichelle Dillard

Bought a used car from Bayview Cadillac and regretted it almost immediately. Love the car but hate their service. Steve (or Svi) was helping me and it took him at least two to three business days to return my calls. Sometimes never at all. Every time I drove there to talk to them, I had to drive 30+ miles out of my way. When they sold me the car, they only gave me one key and said I had to buy a spare myself. The price of a spare key is over $300. I went through three different temporary license plates (three months) while waiting for Bayview Cadillac to send me the permanent ones. The reason the permanent plate took so long was that they sold me a car with lien on it. That would have been great to know. They eventually gave me a free spare key and offered me a free tank of gas. I would have taken the free tank of gas but then they said their pump was broken. Great.

I dont think Ive ever felt this comfortable purchasing a vehicle. My salesman Steve got me into the right vehicle and the whole team helped that night to get us out the door. The vehicle only came with 1 key but Joseph went out of his way and got another one made and programmed just for me. Happy with my purchase and the staff. Id recommend this dealership to anyone looking for great vehicles at a great price with good people.

Allstate had our 2001 chevy tahoe sent to this facility it was horrible service they never call you but will charge you and not do the work. Our sunroof shattered during hurricane and it rained in our vehicle from Saturday til Monday damaged everything to the point the vehicle wouldnt even power on once allstate sent the vehicle to them they told us we couldnt get the vehicle to power up due to wiring and water damage hmmm.. so they replaced our sunroof glass with a used leaking sunroof for starters the vehicle still gets rain water inside.. and not only that we were told that the carpet was removed and they stated and insured us that the carpet had been taken out and cleaned NO THEY LIED ABOUT EVERYTHING I have pictures of major amounts of glass still in the vehicle and even on the outside of the windshield they just place a used worn part on our vehicle and vacuum the vehicle poorly glass is still on DASHBOARD, CENTER CONSOLE, IN OUR AIR VENTS, CUP HOLDERS AND ALL IN THE CARPET and they told us oh you have a transmission problem WE DIDNT HAVE THIS PROBLEM BEFORE THE DAMAGE and no estimate was provided to us THEY TOWED OUR VEHICLE HOME NO POWER IN THE SAME CONDITION AS WHEN IT WAS DROPPED OFF I EVEN HAVE INJURIES FROM ALL THE GLASS THEY LEFT BEHIND and when we contacted them they had nothing else to do with us PLEASE AVOID GOING HERE THEY CHARGED ME 740 PLUS DOLLARS AND I GOT MY VEHICLE BACK IN SAME CONDITION NO POWER WATER DAMAGE GLASS EVERYWHERE WITH MORE HAZARDS THAN WHEN IT WAS DELIVERED THEY JUST MADE MONEY OFF US AND RAN AWAY... also on our REPAIR ORDER THAT IS CONSIDERED TO BE A LEGAL DOCUMENT STATES NOTHING OF THE REPAIRS BESIDES JUST SUNROOF GLASS WAS PURCHASED AND REPLACED WHAT HAPPENED TO THE CLEANING AND GLASS FRAGMENTS AND WIRING THEY LIED ABOUT EVERYTHING EVEN LIED TO OUR INSURANCE COMPANY ALSO A (RO) REPAIR ORDER IS A LEGAL DOCUMENT AND OURS IS SO VAGUE NOT STATING NOTHING WAS DONE IN WHICH THEY TOLD US AND INSURED US IT WAS POOR JOB RUN WHILE YOU STILL CAN FROM THIS FACILITY THEY i will be posting all pictures on social media sites

First let me start by saying I had a family member come to this dealer with the complete intent to purchase a vehicle on the spot. They test drove it and we sat down to do paperwork to purchase and we could literally hear the people next to us purchasing the same car even though we were there first. Then the manager called our rep to the front and he returned over 20 minutes later with a Ive got a similar car for you deal, which wasnt anywhere near the same price point. Very shady and unfair. Getting to my car, I purchased an ATS from here. Low miles, I had asked many times if the car was in an accident and they showed me the carfax. I purchased the car with a beautiful Interior, then noticed the dash was all stained as well as the door panels once I brought the car home. It looks as if when it was detailed they used a product that stained the panels. Something I couldnt see the dreary day I purchased the vehicle. The paint looked beautiful that day also since they buffed out the entire car, as the weeks went on i have noticed clear coat drip on the left rear quarter panel in 3 places and the left tail light doesnt fit well along with having a leaking issue that they just resolved for me. I have also been to the dealer over 10x for a transmission problem in which I have been told every time that its normal for the vehicle to bang harshly, and I mean almost violently into reverse. They changed my differential which according to them was the issue, but still to this day is aggravating because it has still not been resolved. Im a technician myself and understand I didnt see this before I bought the car due to the late time of day I had to see the car and the inclement weather, but my car was definitely in an accident. Possibly more than once. All in all Im unhappy with the vehicle and what my family dealt with originally, which should have been the sign from the beginning not to do business here. I understand not everyone has had a bad experience here, but it seems to be the consensus with alot of people in my field of work.

(Collision and repair Center) I would like to take this opportunity to express my gratitude for Ed morse Cadillac. My experience there was awesome. We were treated with the up most respect with a high level of professionalism. They did a great job on our vehicle that I am very satisfied with. I truly suggestion anyone who is in need of a good body/repair shop, that you go here. I would like to give a HUGE thanks to Victor and Tom. Job Well Done 😊

Hi I went in on the recommendation of a friend and the sales team there gave me a great experience. They were friendly and not pushy at all. They made a nice presentation (without being obnoxious or the sleazy car salesman that we dread) about the new and regular features of the Cadillac features. The sales people were knowledgeable about the technology in the Cadillac vehicles. They kept me interested in the vehicles technology.They made the buying experience a pleasant experience!

The dealership showroom was immaculate, the staff was friendly, knowledgeable, and efficient.The entire process was excellent, we traded our ATS and drove off in a brand new CT5 in less than 4 hours.

Read my comments posted. Should sum it all up. Thank you.

Horrible service department.They did not find the problem with my car for 3 weeks, instead damaged the door . Truly unprofessional, careless team.

Sales:This is my second purchase with Bayview Cadillac. Steve Plotnik helped me find my car with all of the features I wanted to make sure I was happy. Thank you Steve for going the extra mile and Joseph (finance).Their service department is amazing! 5 Stars!!!Service:Im fortunate to have Danny as my service advisor. None of the other luxury car service specialist went out of their way to assure I was happy. He has always been kind and followed up with me keeping me informed. Once I called service by mistake and hung up before my call was answered,, then a couple of minutes later Danny called me back to see if I needed assistance.

Love the ATS 2.0T I just recently bought over this past weekend with Steve P. He’s straightforward and knows his vehicles to the T. I bought off of his recommendation and couldn’t have been happier. Thank you.

My wife and I drove about a 100 miles to see the potential CPO vehicle.We had done our research on the price/options and decided on what were going to pay over the phone. We were greeted and treated very well.We rarely see such courteous manners today and finding that here was very refreshing. It was satisfying to see them honor the commitment over the phone.Richard took all the time to explain the vehicle features, what we were getting into. He was very friendly and patient.John Gallegos in finance, this guy was so friendly and straight forward (in a car dealership!) that we were swept off our feet.I hope you guys keep up the quality of service and commitment.Kudos! on a job well done.

From the time I brought my car in for service to when I had to pick up my vehicle, everyone was very courteous, helpful and mindful that the customers time is important. It was also good to see how well they took care of the vehicles that came in...everyone working together and aiming to provide quality service. It shows and it makes a big difference to customers. I wouldnt want to take my car anywhere else. Also I have to say, it speaks volumes when I came in earlier than my appointed time and my agent was helping another customer and another agent was proactive in helping the other agent - he asked for my keys and did a walk around inspection of the vehicle and filled out the paperwork so I wouldnt be there longer than i needed to and my agent could process my paperwork quicker. Thats great service and teamwork! I was very appreciative and impressed.

Really dont like putting bad reviews even if I havent gotten great service but this is a real highway robbery!!! 400 for 7 spark plugs? Are they made of gold? I just bought 8 ngk platinum diamond spark for 60$ took me 30 minutes to change them 581$ for an ignition coil and a spark plug? Bought the coil oem for 60$ and took me 5 minutes to change. 2797 for tires? Just bought 4 high end tires for 800$ installed!!!!! all this on a 15 year old car! See attached pictures for proof!!!

I am very happy with my purchase today, Daniel Gagliano and Steven Goodman are very knowledgeable and helpful salesman at a store with a great selection, who made buying a truck today an enjoyable experience. Joe in finance is very efficient and personable. And Louis the General Manager even introduced himself and congratulated me on my purchase. I got an incredible deal on a beautiful truck today. It wasnt the first and definitely wont be the last vehicle I purchase from Bayview Cadillac.

Excellent service as always. Love this dealership. Danny was great. Not pushy but yet provided all the information as to maintenance of my car. Kept me informed as to the status of my repair and provided a loaner. Ive been coming to this dealership for years even though its 35min from my home and there is another one just 10min from me

The final pricing of the preowned car we came in for was so high that it wasnt worth it. Had five sales people involved and were ready to walk before a very qualified sales manager amply arrived at reasonable numbers for a new lease. It required me showing my research of what competitors were offering to match and we had an acquisition letter for our trade in, but ultimately, figures were just adequate enough to act.And once again, on those figures, the terms changed three times due to a number of after-the-fact revisions (score/money-factor and alleged negative equity.) Had to sign three times (on three separate days) upon endless dot matrix contracts before the promised numbers manifested. Their oversights and stated factors which they alleged worked against us made for an arduous undertaking. Car was out of gas with fuel light on as soon as we left. Had to fill up ourselves. Car went back for detail to which they topped off the tank.Probably should have waited on this transaction. But a solid performer (amongst the lot) resulted in a decent deal overall. We would demand much better next time before wed recommend, but again, they have some strong people.

Great service and facility is super clean. When you take your car to be serviced, they take a picture of your car. I was very impressed!

The guys and gals over at Bayview made my car buying experience feel like a dream. Daniel Gagliano was the BEST salesman and John in finance helped me tremendously! The entire sales staff helped in some way and I am forever grateful for their generosity and eagerness to assist their customers. I love my car. It was exact what I wanted. They knew this was the first time I would be purchasing a car on my own and it was smooth sailing from start to finish! Thanks again Bayview!

I was very pleased with the deal I received on my new Jaguar. The dealership is very professional and will work with you. We received a very good deal! We will definitely be back to purchase our next vehicle from this dealership!