I went to the store to buy a cooler. I was in the area where they have their coolers and female associate approached me, greeted me and politely asked me to take off my laptop backpack and leave it by the door. I asked her if she was serious and she said “yes”. So I left the store. I understand, that it’s their store and they can make their own rules and policies but I am the customer and my purchases are paying their salaries. If you are worried about thieves, why would you think that it’s a good idea for me to leave my backpack with a laptop in it by the doors so someone can steal it. I was the only customer in the store. If she was so worried about me stealing, she could stay by me and watch me. West Marine, you are not the only store in town who sells Yeti coolers and boat stuff. You lost a sale today and possibly a customer. I am a boat owner and have been purchasing staff from this store for years.

Love West Marine, really do. Supply chain problems have hit everyone and WM is no exception, but the people are always helpful and the quality is always good. Lower prices would get the rating up to 5 stars, but it shouldnt be a surprise you pay marine prices at West Marine.

Great employees . Very helpful.Would be hard to find higher prices if you tried. Try out some local marine suppliers. Better prices and shopping local. Best wishes

Lady on phone was rude and dismissive. I am new to boat service and repair, as I have grown up on boats my whole life this is my first boat, therefore I am a newbie to ownership. Today it was recommended by a friend to replace my plug wires. So I called West Marine. I was left confused by the lady on the phone, she told me to order Plug Wires from online source. She said they do not carry and she can not order the wires I need for my outboard 2 stroke 2006 Mercury 90. Leaving this remark due to the stress of the phone call and lack of customer service over my request to purchase three spark plug wires they can not get or will not get as they say do not exist in their system.

Store was well stocked, organized and clean. Staff was helpful but not pestering! Although the prices are always higher at Westmarine than an online retailer, they have it right there on the shelf.

Becoming more and more a clothing and yeti cups and coolers store...Asked to go online too often, a shame with such a great staff, very helpful in finding the things they do have! And great location and space

Joe in Fort Walton Beach is always very helpful. Thanks Joe!

The staff is very helpful.

On vacation. They had what we were looking for. From clothing to all of your boating & fishing needs.

Amazing boat supply store, VERY experienced and knowledgeable staff, awesome product selection, good prices and customer service at its best

The gentleman I talked to was super helpful and helped me pick out the right anchor for my boat. Would definitely return.

Not a good place to go for kayak or fishing supplies. They have been out and havent restocked in over 4months... Sad but true. Looks like a going outta business sale. Nice facility as far as location and cleanliness/ aesthetic

Extremely helpful. I called to find out if a product was available before I drove over. Clerk said their inventory showed two in stock, but the associate went further and took the time to look on the shelf. Turns out their inventory was incorrect and they did not have any. I appreciate her going that extra mile because it saved me an hour drive-- Love people who actually do their job... thank you so much!!!

Fantastic place to find what you need

The gentleman helping me today was very knowledgeable about many different items. It was a pleasure to shop and be able to ask questions and get real answers. Thank you for your customer service

Needed to get some fiberglass repair and its double the price for similar item at Autozone. But if you need boat stuff, good place to go.

Very helpful and nice.

Love this place!! All you boating needs from cleaning to painting to parts and clothes

Very helpful and felt safe while inside regarding COVID-19 guidelines.

Very friendly had what I was looking for

$$$ a little pricey but overall great selections.

Best West Marine. Joe has a wonderful staff of Men and Women who are experts when it comes to boating.

Very helpful staff. Had a return from a birthday gift that was the wrong size. Had to order the right size and will pick up once truck arrives. Sucks the delivery truck only comes every Tuesday so now I have to wait 7 days to receive my order.

Best selection of marine supplies at the best prices. Staff are knowledgable and pleasant.

Giving it 4 stars because Joanne is amazing nobody knew anything eccept her everytime i go into any west marine they are clueless to what i need and computers never work and dont seem very knowledgeable about boating Joanne on the other hand at the store in ft walton had me out of there with exactly what i needed in no time... only bad thing is i had to wait around for about an hour for here to come to work because i got there before her shift... she was ealry and i was out of there in no time... they need more people lile here at ALL the stores..

The sales people are super nice and very helpful

Great family place. If youve not been in years you need to go see how much its changed. Wonderful things to do and see. We had a great time.

Friendly and helpful staff

For a place that is so expensive you wouldnt expect the staff to ignore you then act like youre bugging them when you ask for help

Personnel is very experienced and service to their customers they have a large selection of everyday motor needs the quality has been outstanding

Staff is very helpful. Lots of inventory of boating items you won’t find elsewhere locally and you can put your hands on stuff vs internet orders. Now they have a price match guarantee too. For anything boat specialty this is the best choice and it’s got more convenient hours than most places with any sort of similar inventory. Please hit the like button if this review helps you.

Well stocked, easy to locate, see from Eglin Parkway. Very helpful and knowledgeable Staff. High quality products

Among the best sales I have ever seen. 10 foot Ugly Stick with a Shakespeare reel for 24.99. The staff is caring and knowledgeable. You do not feel worried after you spent good money because you did get quality and a well made product

So you really want to buy that Yeti cooler dont you? Lets see if you have the criterion. After this well considered review . Consider yourself vetted by the Shakespear of Destin.One: Do you consider yourself an avid Fisher man women person? Yep I know but these days you know, B: Everytime you gear up do you buy ice in anticipation of bringing home fish? And finally 3: Do you want an expensive cooler that has a cult like following of conspicuous consumers looking to impress by having cold beer served out of an overpriced presumptuous vessel? There are worse things I know. All that said .D: this is a gr8 place to get that cooler. Tell them reese sent you and recieve a blank stare.

If you have a watercraft this is your place for everything it needs and everything you need to have fun with the family!

This particular location has one employee that is phenomenal. They were knowledgeable and extremely helpful. But when this person isnt working, good luck getting any help. I just walked out of the store because the staff wanted to talk more about their personal lives than assist a customer who is willing to spend money in their store. Next time Ill save my gas and go to the Destin location.

Good selection of materials for working on boats or for utilization on Florida’s RVs

Had a great experience here. Kept open for me after hours due to traffic. Will be returning. Great selection also.

Great customer service, one of the nicer west marines ive ever been in.

My one star review is in no way directed towards the employees at this establishment. It is due to the fact that this cheap ass company only employees to employees to work the store at a time. The employees are very knowledgeable and personable. Theyre just so busy its hard to get one to help you because theyre overloaded because I dont have enough help.

Great deals and has a great variety! Will be here again!

Extremely rude service. Was not pleased with the customer service whatsoever.

Its a good place, just too expensive for me.

Nice place, lil pricey but they have everything!

Good place for 100% 93 octane ethanol free gasoline.

Good selection but some things are over priced. Not as bad as some places. But still overpriced.

Great store for all your on the water needs

Moderately priced store for whatever is needed on the water. They specialize in fishing tackle, kayak,zero in the sun apparel, electronics boat parts for repair or Aquatic excursions.

Not alot of fishing gear but good help

Very good selection of apparel and products. Especially the Sperry products. The staff is very helpful.

Great assistance in finding what I wanted !

Tackle is usually sold out. I don’t know why I go back to this place. I will not anymore.

Pretty nice place. Good stuff to pick from.

Totally sucked....stood there looking at Marine grills for 15 minutes..not a single employee asked if they could assist... there might have been four customers in the entire store so it wasnt like they were slammed back busy...

Always great service.

They sell of there items too expensive. I can find it somewhere else cheaper and brand new. I will not say where I can find it new.

Very knowledgeable employees. Great to have local knowledge you can trust.

Wasnt there dont know what that is.

Great place to shop, employees were very helpful and friendly, love this place

Very good, The staff was very helpful.

Great selection and if they dont have it they can get it

Lots of boating stuff. And more...

Good

Great get everything I need for the water

This place has all kinds of cool stuff for your B.O.A.T. But the abbreviation holds true... B.reak O.ut A.nother T.housand!

Really nice place, alot to do

Super rude cashier. Head over to the local shops if you can and support local folks.

Awesome store and friendly staff.

The people were excellent.

Did not visit there dont know anything about it

One stop for all your boating needs.

Not for people who dont have deep pockets.

Small store but helpful staff.

Said they would match internet price but changed the story at the register!

Great place for outdoor gear.

Very courteous and helpful.

Great quick service, had the correct part

This is the place to get boat stuff. If you dont have enough time to order online, head here. You will pay a premium for that connivence, but they will probably have what you are looking for.

Had just what I wanted at a good price

Best place to shop for all your Marine needs

I love this store.

Good service!

Captain Ahab is quite knowledgeable about harpoons.

Its a marine shop they have fishing gear, coolers, boots, boats, anything you need that could deal with the outside waters is there

Vast variety of marine parts

Awesome selection, friendly staff

Looked up the store hours online, went there to find out they close at 6. Need to update the hours on Google.

Great People, very helpful !!

Ever thing just way over priced in there

Good experience very helpful !!

Always helpful.

Nice store with plenty of choices

Always has what you need for your boat!

Great service excellent people

Like to look around to see what they have when Im that way

Love the products; hate the high prices.

Great staff, friendly and helpful!

Great selection.

Pricey. Good stock of items

Manager does not honor the price marked on items in the store.