Arrived at the store at 1:28pm today, not greeted when arriving, not acknowledge after looking at cabinets 15-20mins, then stood in front of the sales desk with no acknowledgement. My wife went and got in line at the register and had to ask if someone could help us with cabinets. We were helped by Jefferies. The store closes at 3pm on Saturdays and when I looked around probably 2:15pm all of the sales team had disappeared. While being helped by Jefferies he kept answering the store phone while helping us. I looked at my wife and said if he answers the phone one more time we are leaving, how degrading. Well, the phone rang again and he answered. We picked up are drawings and measurements and left the store. We were looking at spending 10K+ on kitchen cabinets, completely redoing our kitchen. We went to Home Depot across the street and was helped immediately.

We are so pleased after replacing lower kitchen cabinets from Barton’s Home Outlet (was Surplus Outlet)!! This had to be done on a budget, b/c from an unexpected water problem. Mark offered the unfinished oak, I stained and polyurethaned them; they are solid and look fantastic. We are always happy with the support from the reps there. This is the fourth time we have used them, once was custom (thank you Tara), the other times we use stock, all look great. Thank you Barton’s Outlet!

Great selection but did not have the higher end products we were looking for this build.

Very helpful ! Lucked out today and got a super deal!

I love their new location. It appears that they offer a lot more cabinet selections and flooring. They have a guaranteed low price and will be everybody in the market on comparative value. Almost all of their kitchen selections are on display and it offers you a wide variety to make a customized kitchen to your liking. A must-visit place before making decision on cabinets or flooring

Mark went way and above out of his way to help me search out and find a flooring I needed for a repair needed. He searched and then had to go way up on a ladder and sent pictures to make sure it was correct flooring. Its rare to have such customer service these days. Thank you!

They have great merchandise in stock!

I can’t say enough about this place. We have renovated two kitchens and two bathrooms. We have used cabinets and supplies from Surplus warehouse. The entire staff from the manager, Chris, Bill, Terra, and John have been more than helpful, always going above and beyond to help us through every step from kitchen design to ordering door knobs. They have been patient with my many inquiries and concerns. The products themselves are great, we are so happy with the quality and appearance. I recommend a trip to Surplus warehouse to anyone remodeling or home improving.

I have been buying products from this store for more than 3 years. The service is better than the big box stores by far. Bill has helped me with 2 houses for kitchen and bathrooms. His professionalism and personality help make the process go smoothly. Bill and your entire team here in Ft Walton Beach, Florida are the best.

I purchased my cabinets here and I am very pleased with the material and the customer service. Bill was extra helpful with the design and was very professional and kind throughout. I will be buying cabinets here for my next property and will recommend to everybody.

We are from Panama City and back in September order over $4,000 worth of cabinets from the Panama City store. That store treated us wonderful! We received half of our cabinets and were waiting on them to come in so we could go pick them up and then Hurricane Micheal happened and damaged the Panama City store along with the other half of our cabinets that had just arrived there. We were told we could call the Fort Walton store to reorder the ones that were damaged along with a spice rack pullout I ordered. Note that we had already paid the $4,000 plus in P.C. for everything already. When I called to talk to the store manager in Fort Walton to go over the cabinets that had been damaged by the storm he was extremely rude. We went over the order once and when I proceeded to try and double check the second time just to make sure we had everything we ordered because we would have to travel over an hour to that store he rudely told me, if I said I am going to order them thats what I said. I told him that is not how you should speak to a customer. He then told me you must be stressed from the hurricane that hit your town. I guess trying to turn his poor customer service skills and make it seem I was the one with a problem. My husband called him to go over it because after I got off the phone with him I was in tears. He had the same rude mannerism with my husband. Well, weeks later we made the drive from P.C. and not everything I tried to tell him I was missing was there. The spice rack being one of the items. He also told my husband he was aggravated because he was having to deal with all of Panama Citys orders and that wasnt fair to him. My husband said sir Im sorry but thats also not our fault as customers either. The Panama City store is wonderful, great group of employees! Fort Walton store customer service skills from the manager is very much lacking.

Great selection of flooring and cabinets !!! Employees are knowledgeable and helpful !!

I’ve remodeled two kitchens with the cabinets from here. Great quality and prices! Half the price of the bigger stores and unsurpassed quality.

Clean, friendly, knowledgeable staff with a wide variety of cabinets.

Nice selection of cabinets, flooring, faucets, sinks and more. The staff was very helpful in designing my laundry room based on measurements and my storage needs and their computer expertise. The cabinetry I like appears to be good quality with dovetail joints, wood shelves and soft close hinges. My order was supposed to take three weeks to be delivered but now I am told that a large cabinet will not be available for another four to five weeks. Im disappointed in the manufacturers inability to deliver its product. So I wait....Well now Ive got another month to wait on one 42 x 42 cabinet. Mid August is what Im told. Not happy at all and they know it.

Found our kitchen cabinets at a great price.

Worst customer service ever. Visiting this store was a waste of due entirely to Bill. I walked in, not to shop but to purchase and entire kitchen full of cabinets. In the 15 minutes I waited for an employee to appear anywhere in the store I watched as customer after customer walked in, walked around could not find an employee and left. Going to Home Depot probably.I waited it out because I needed the cabinets next week for my contractor. After a few minutes if my wife and I being completely alone in the store I went exploring try back rooms looking to see if anyone was actually there. I found Bill and things just got worse. Stay away from this store.

They are still out of the cabinets that I need. Covid 19 I was told

Had been using gatlin lumber before I discovered these people, I didnt know any better. I love this place! Was able to get nearly twice the merchandise at half the price and the quality was much better than gatlins. These people actually smile and seem like they want to help you.

Chris is fantastic. Knowledgeable and professional

Great selection, good prices and incredible staff! Check it out before going to the bigger retailers to save money.

I give this store two stars because the employees typically try to be helpful and do their best, so I want them to get some credit. I dont think their management is very good. Ive used this store many times, only because the pricing is hard to beat. I most often leave there aggravated, as the stock is hit and miss, the products are often fairly well beat up, and the store layout is horrible. For example, the trim is in the rear most corner of the facility. After having to sort through what is usually a messy pile of mismatched products, trying to navigate a cart full of 16 foot baseboard through those cramped and disheveled aisles will test anyones patience. My last shopping trip was almost two weeks ago and not being able to get all the doors I needed, I paid for several doors in advance so I would get the first batch in. My most recent call was yesterday to see if the latest truck had doors on it and was told, No, and we dont get another truck until next week. I called the Pensacola store and found they had all the doors I needed, so I headed that way. What an amazing surprise it was to walk into the Pensacola Surplus Warehouse. Neat, very well organized, and very well stocked. They had even pulled and carted the doors I asked about when I called, so all I had to do when I arrived was pay for them. The employees were super and treated me very well. My first point of this post is that I dont believe my wait for doors is at all a factor of the delivery process, but is instead a factor of stock management at the Fort Walton Beach store. How is it Pensacola had numerous doors in stock, but for two weeks Fort Walton Beach hasnt had any? My second point is, if youre like me and find the FWB store a necessary evil just to get the good prices, spend the gas money and time to go to Pensacola instead. After my experience today at the Pensacola store, Im done with FWB.

Outstanding service friendly staff, great quality products, competive pricing I just love this place

Good prices,but employees are slow to help.

As a contractor i buy lots of materials from surplus,they are always good quality materials and the staff is extremely helpful, its a great way to save money.

Great place to find awesome deals

Great staff, very helpful, very professional and able to help me identify and order what is needed. Thank you

STAY AWAY! We ordered almost $2,000 worth of custom cabinets, ordered what was on DISPLAY. The cabinets we received were not made by the same manufacturer and were 1/2 plywood instead of 3/4, and were cut in such a way that we cannot use them. The policy here is that you pay for custom orders ahead of time, and sale are FINAL. SO, if the work is crappy, or the item is substandard, or not even the same as what you ordered based upon their own display, their policy is Oh, Well...too bad... We are LIVID. They made no effort to say they would contact the manufacturer and make things right, or refund us because what we ordered is not what we ended up with. I plan to contact EVERY builder in our area and warn them about these scheisters.

Nice place!! Very helpful workers!

A lot of small things for the house.

Place is closed, gone, not there. Map is SO WRONG again!!!!!!

Pretty big selection of various flooring, vanities, showers, toilets, and others.

Bill very knowledgeable

Hometowna

Expensive!