I take my 3 children to this office. The doctor is beyond amazing, incredibly sweet & patient with my children.I only gave my experience 4 starts because when we were picking out glasses a bigger white lady came to give us a tray to put the touched glasses in (which I understand, COVID). Then she scolded me for 5 minutes about my insurance, which was super irrelevant. Whether my insurance pays for the frame or not, I like to purchase glasses from Walmart because you get a free frame (repair/replace) for up to a year. I would have paid out of pocket, but it’s kind of difficult to shop for/with 3 children while someone is in your ear about insurance. So I decided to grab their prescription & go elsewhere.
I have taken my son here twice in the past year and both times it was great! Dr. Hendrix is wonderful with my son and she explains things very well. I am very pleased with her. The lady at the front desk was very nice and helpful and was not rude to us at all. When picking out his glasses and sports goggles, the gentlemen was very nice and helpful. It took only about 6-7 days to get both his glasses and his sports goggles. For now, I will always take my children here.
No one returns calls for an appointment.
I have been trying to get my wife’s records for 2 weeks for disability court. The judge tried without success. She is in court today without records. My wife has left many messages and doesn’t get any response. We have been there several times with no success. Anyone with legal services feel free to contact me
Dr. Hendrix is exceptional n well worth the wait. She didnt try to rush the process but gave the challenge of correcting my vision full attention. And James was thorough in explaining exactly what my new glasses will be like. Thank u... 🙏 Yes some of the other staff is rude.
I’m currently in the process of moving to Florida and compared to Atlanta the staff everyone was super friendly and very helpful. I’ve been wearing contacts that have been hurting my eyes and they were able to switch it back to my old brand.
The doctor was wonderful!
1st time to buy glasses here. I waited 35 minutes for nothing. 1 employee to take orders of 7 people. 2nd time in an HOUR and 10 minutes for 6 people! Poor management for not scheduling more employees. It should take no more than 20 minutes since weve already picked the glasses.Its not the employee fault. He does his job thoroughly. Wont be coming back here again.
I love Dr. Hendrix but the staff on the Doctor’s side do not even greet you they just say “if you’re here to see the doctor sign in on the paper” . What happened to “ Hello how are you today? If you have an appointment please sign in and my name is Betty if you have any questions please let me know and we will call you back shortly” . I don’t know what’s happened to common courtesy anymore it’s sad.
James was so helpful with my prescription sunglasses. They came in earlier than expected and I’m very happy with how they turned out!
2 stars because the guy named James is rude and condescending. As soon as I can obtain a copy of my RX I’m going elsewhere which is too bad because the optometrist was AMAZING. She deserves 5 stars hands down.
I went there by myself for the first time I’m 18. They helped me out very well, the dude that sold me my frames and lenses really helped me out a lot and he was patient and extraordinarily excited about his job. Also only took a week to get my glasses!!!
I don’t know why I keep coming back! HORRIBLE CUSTOMER SERVICE EVERYTIME AND THEY HAVE YOU WAIT WAYYYYYY BEYOND YOUR APPOINTMENT TIME! Never again here!!! If I could give them negative stars I would.
Best Optometrist I have come across in past 10 years. Professional. Yet friendly. Glasses are perfect prescription every time. Highly recommended.
Wish I would have went somewhere else first!! 2 times I had to be checked because she couldnt get it right! Totally lacking in customer service. Had an appointment and of course had to wait an hour past that appointment time before ever being seen. The couple dollars I saved would have been well worth going to a different Dr. I do NOt recommended! !! Go elsewhere!!!
Sat in waiting after signing in for an hour before being asked if I was just making an appointment...... 4 people standing behind counter chatting could have mentioned that anytime the previous hour.
Doctor Rhonda is the best and ONLY Eye Doctor I trust. Shes like family and treats her patients the same. God Bless her. The staff are professional, knowledgeable and top notch.
Amazingly bad service, paid a lot of $$$ for glasses and it took MONTHS to get them right. They had to be sent back several times to be recut, bad polishing, wrong material used etc.
Worst optical center I’ve ever been to. Dr. takes FOREVER to get to her patients (literally an hour). She gave me a script for something they don’t carry in store! Staff are totally incompetent. Will NEVER return.
Very nice staff and quick! She seen me and my boyfriend at the same time which made it even faster! Ill never go to another Dr!!!
The wait can be a little longer than you want, but Dr. Nichols rocks! She takes the time to actually be a friend and doctor to all of her clients. She treats my family like we were her family. She is the best that you will find in this area!
This place is a joke. The walmart side and the doctor side are constantly at odds. Spent 200 on an exam and they wouldnt just let me order contacts I had to try certain types. Drove 40 miles to pick up my trials and walmart said they didnt have them and were very rude. My prescription was written in March. Called today to purchase boxes of contacts and was told Id have to come in for another exam since it had been 90 days, even though the paper copy of the prescription I got the day of my exam doesnt expire until 2019. Insurance covers the same prescription for 2 years. Save your money and go to a real doctor.
Best optometrist I have had the please of receiving eye-care from. If your busy schedule your appointment when you have some free time, the staff are also very friendly and helpful!
OMG Walked in to be the first in line for a glasses pick up only to stand at counter for 20 minutes while another customer walked up and got in front of me under staffed is an understatement
Best eye doctor around, super friendly and honestly concerned. I even bring my children there.
Horrible Experience..the Lady at desk was rude, not even a smile, acted like we were bothering her just for being there. Unfriendly, waited over an hour, never got the chance to see a doctor. She made us feel unwanted there first off then wanted us to make an appt, after we told her we called first and the nice gentlemen told us to come on in before 2. We got there at 12:30. Waited like she told us too. Then she calls me up saying my insurance will not reinburse us so with that said, it detered us from getting the eye exam. On our way home, I called back via insurance and they stated they would have reinburst us for the exam because our vision plan was on a noncontracting basis. We just felt because it was after 2, she wanted us to leave..We were the last clients sitting there by the way. Doctors may have been wonderful, but well never know because we are now taking our business elsewhere. They just lost 4 patients because we are a family of four. If you work with customers treat them like you would want to be treated no matter who it is..The receptionist just looked like she hated her job. She got paid for being there. We didnt but we waited like she told us too for over an hour. Bad Service.
An hour wait for nothing. I won’t be coming back and if you value your time, you wouldn’t dare step foot in this optometry hell hole either.
Was on my honeymoon and lost my contacts, best eye doctor ......A+++++
Rhonda rocks best optometrist ever!
Super friendly, helpful, and patient staff.
Best optometrist I have ever had!
Best Optometrist & Staff Ever!
Seriously...