The experience I had was second to none. Very knowledgeable and helpful. They pointed me in the right direction to the gun to fit my needs not the most expensive one as some gun stores do. Look forward to dealing with them again soon on my next purchase!!!

Have had nothing but the best service of any of the local retailers. While I have dealt with a number of the staff over the years, Phil has been extremely helpful regarding a purchase of a new platform. He and the team have been also very helpful regarding some of the ancillary items as well. While there are still shortages it is nice to see their ammo is priced fairly and that they do not price-gouge like a lot of others.Keep up the great work and I’ll continue to recommend your shop. One of the only places I purchase from anymore.

IF...Santas sleigh broke down again....Zx gun still has the most useable parts to make whatever you wished for Christmas!

Friendly & helpful. Great selection of pistols, rifles and shotguns. They have a better selection of accessories than most places in the area.

This is my favorite gun shop. Their prices are fair and their service is excellent. Whenever possible, I try to make my firearm and accessory purchases at ZX Gun. Theyre simply the best at what they do.

The staff was professional and knowledgeable. The store was clean and they had a good inventory, even for a Saturday afternoon. Their prices were fair, more fair than the other gun stores I visited that day. I will definitely return.

They were courteous up until they heard a gentleman talking to me about buying a gun they passed on, and then they tried to claim it was illegal for private gun sales and kicked us out, newsflash dummy, private sales have BEEN legal in Indiana and still are

Can not give enough praise for this place and these people. They went beyond the call of duty to help me out and make my Christmas one to remember. Employee knowledge and experience, service, prices and selection all are excellent and contribute to a positive community. This place has it all in one amazing package. Thanks ZX, you all have earned my business over and over again.

Customer service was A+, very welcoming and helped me get what i needed!

I got my ACP 45 1911 pistol today and no problem at all. They have the best staff. Thanks again guys for assisting me! God bless!!!

Ive purchased a few firearms from this place. They have pretty good prices and a decent selection. My only complaint is the employees are not very friendly or helpful. I stopped in today to see if they had a firearm I plan on getting. After waiting a bit I was told they dont have it and that was it. I would of thought they would at least offer to order it or something.

Very helpful staff. Adapted to safe social distancing. Great inventory selection to choose from. All around great experience. I traveled from central Ohio and shopped here.

I just purchased the p365xl. In doing so I had a lot of questions, the staff helped out tremendously! So very helpful in every way. I was very new to this brand and carrying everyday, and I was helped with suggestions and insight every step of the way. If you are new to this, or if you already know your stuff, this is the place to go! hands down! This was a very exciting time for me, and I was happy to share it with ZX Guns. Thank you!

I have spent a lot of money in the past at the Fort Wayne store. But after the experience I had yesterday trying to purchase a new blue label I will not be back. Then when I called to get to the bottom of the issue I was told that they would not sell because my ID was invalid. I will say that my drivers license and military ID are both valid. The guy behind the counter also said that I was trying to falsify my 4473. I went to another store and made my purchase. I really wish this problem could have been resolved. Hopefully I will get my refund soon!

Absolutely love ZX Gun! Only place I will buy fire arms. Staff are extremely nice and helpful

Very helpful staff and great selection of all your needs in firearms and supplies.

Best gun store Ive been to. Knowledgeable staff, friendly and welcoming.Their inventory and prices are also the best in Fort Wayne. I purchased a Ruger AR15 and walked out eager to return.I look forward to having these guys help me customize my rifle.

Great selection and even better staff. Have been in other gunshops that I feel ignored but ZX makes sure everyone is waited on.

The workers were very helpful and polite. Answered all questions asked. Would recomend ZX Guns to everyone.

The best deals on everything hands down but the phone services are poor. Covid is understandable but leaving the phone line unattended is not professional and highly uncalled for. I shouldnt have to keep calling to get a response from a worker if the store is open nor should the line go to beeping from inactivity

The staff is friendly and knowledgeable. If you have a question they will find an answer. I leave there business everytime knowing that they put their customers first. My 15 year old son has a great time there too. Even though he cant buy a gun they answer all his questions too. They have lower prices than most shops around town.

Great customer service, great prices, great selection. Best gun store in the Fort!

Best place in Indiana to buy your guns and anything else related to the industry. The staff is very knowledgeable.

Great staff and some of the best prices in Fort Wayne.

Knowledgeable friendly stuff will definitely be doing business with them in the future.

Very good service and selection of products however it is overshadowed by prices that I have found to be about 10% high and their insistence on people having to wait in line outside. The one in one out policy just doesnt appeal to me. When I am ready to give a business a thousand dollars or more of my business I am not going to stand outside in the cold in line to do so!

Great experience!!! All the employees were cool, professional and knowledgeable. Will be back

Bought my first firearm today, and couldnt be happier with the customer service!! These gentlemen were patient and answered all of my questions, and helped me find the perfect one for me. We will be very loyal repeat customers, thank you for all of your help. What a pleasant surprise!!

Super service! Very friendly and helpful. Picked up my shotgun today. Scott was very helpful and knowledgeable! I will be back for that Glock!

Nice prices..... Went and got exactly what i wanted. So many choices.....will defiantly be back soon to purchase agian!!!

Rude experience over the phone inquiring about where to find FFL license number back in March/April with Fort Wayne store. I understand you guys were busy but that shouldn’t be an excuse to get short and hang up on customers. Won’t be back!

Friendly service. Fast. Pretty much the only place I shop.

This was my first time in this store but I thought the staff were friendly and knowledgeable. I did make a purchase and will definitely be back.

Customer service was very poor and unacceptable, they made us wait outside for over 30 minutes, while only 4-5 people could be in the store at once which was difficult if you had a party of 4, probably 10 people waiting outside, tried to hold the door open because it would lock if shut and the worker came to the door and asked me if I knew how a door worked and shut it when I was about to go in when it was my turn. Horrible place to shop for guns and ammo, the ammo they had in stock was overly expensive for even being in a gun shortage. Price gouging is bad for business and poor business practices

Very knowledgeable. Great people.

Quality firearms, higher prices. Find your own balance. Lots of cool add-ons. Knowledgeable staff

Hands down the best gun store in Fort Wayne. I came in looking for a pistol for personal protection and the staff there walked me around for an hour and showed me every type, what they carried, and what they recommended. I left knowing way more than I did when I walked in. I went to several other stores and none of them came close to ZX Gun on prices or customer service. I came back the next day and purchased a beautiful 1911. The staff is very personable and helpful and make you feel like they actually care, not just about the money in your wallet. I will definitely go back to ZX Gun when I inevitably buy another.

Great selection and very helpful staff. Thanks again to Oscar for helping with my selection and answering all my questions

Great Assistant and had a good time looking for a new piece. Definitely appreciated the staff and their selection.

The store had just closed and they still let me in, and welcomed me with the best service!!! By far the best gun store in Fort Wayne. Even if they don’t have what you’re looking for they can order it, and are guaranteed the most reasonable prices alongside highly knowledgeable employees. Thank you!

They were quick and to the point. They knew what they had and didnt have. When they didnt have what I wanted, they were able to pull it from a different store so I could go ahead and perchace it in stead of waiting.

Great prices, especially online. Pretty good overall customer service, it just depends on who you get. Some of the guys are fantastic, while others act like youre an inconvenience.

Fast and friendly everyone did what they were supposed to do

Very knowledgeable staff and super helpful! Great selection of inventory! A++

Used to be good but they are too young and don’t understand basic things like haggling, they get defensive. They young guy barely had enough wrist strength to rack a gun. The young dude also got defensive when I asked about ammo, and proceeded to lecture me about a shortage nationwide as if I wasn’t already aware. They are not a group of winners. And they all wear bandana masks like they are Billy The Kid or something, young guys think it’s cool to wear a COVID mask

Never again! I did like this shop at first but apparently Corona Virus has brought out the worst in these guys! Lots on new unhelpful, unfriendly faces! Was a nightmare picking up a simple transfer! First there system was down and they were unable to check in gun. Then claimed they didnt receive proper paperwork from shipper! I have ordered and bought hundreds of guns in my life and never had this much trouble! I do not recommend and I would never use them again!

I absolutely love it here! You guys are amazing! As a young, attractive woman, I usually have a hard time shopping at gun stores, so seeing that you had a lovely, sweet, and helpful woman close to my age working there was a great feeling! (Nina) She was so helpful and made my experience with you guys wonderful! I’ll definitely be back for more goodies. :)

Better than freedom firearms by far. Customer service is A-1, price is right, Phil with the glasses is definitely doing it right and taking care of the customers on a daily. Always a pleasure doing business with zx. Wish they had a shooting range that way I could be done with freedom firearms for life.

Very good customer service and the salesperson was very courteous.

Everytime I go to ZX I feel like Im treated well and not dismissed, questions answered very well and always courteous service.

My first purchase was a great experience. Answered every question I had without hesitation and introduced me to Fort Scott Munitions. Will definitely be back soon

Warning!!! They will rip you off. They have a layaway BUT you put half down and 30 days to pay. If you cancel the layaway after only 3 days they will only give you half of your layaway back and then proceeded to tell you its because they already ordered another gun to replace the one you put on layaway and that its a restock fee! What?? So, they make money for doing nothing and then sell the firearm you had on layaway. Sportsmans warehouse has a 60 day layaway and only require 20% down and you can cancel the layaway and get a FULL refund of your deposit. In addition, the staff at zx are rude and talk about you to other co-workers in front of you! Pathetic

After some research and visiting other shops in the area I happily made my purchase at ZX Gun. Knowledgeable, friendly service. No hassle paperwork process. And very competitive prices.

Customer service is bad if I could give zero stars that is what it would be. In my eyes they can close the doors been there two times never going back

They are knowledgeable and extremely helpful. Nice people!!

Friendly and knowledgeable staff, and if they arent sure about something, they find will find out for you. Willing to take time and give personal attention to each person in store. The cases are organized by brand for the most part, and they are willing to allow you to compare different brand guns with one another. Always a great experience here!

After looking into and researching several guns and even shooting at a competitors range. There is absolutely no comparison in the level of customer service and expertise that Taylor and the other gentlemen from ZX offer to the people in the Fort Wayne area. Dont waste your time going anywhere else.

Nice people that are knowledgeable. Ok prices. Not totally happy with the amount they gave me for a trade in but that is on me too. I would definitely buy from there again

Great selection fast great prices

Best prices hands down. They make freedom look like they buy from zx and mark up the prices. Always helpful and professional even when a super leftie like me shows up. I have only had 1 problem with them and that was a grip didnt fit on my Anderson lower. Both were purchased with them. A employee helped me with the grip pick and knew the lower I had. When I got home to install the grip I found it didnt find and called them they said no returns even after the employee was the one that helped me pick it out knowing all the specs. 1 time out of the countless i have been there isnt bad. 4 stars. Would be 5 if that incident didnt happen.

The staff is awesome. Many times I walk into a gun store Im ignored or dismissed. At ZX Im greeted when I walk in and they are willing to answer my questions. They also order parts for my builds. Could not ask for more.

I have visited this place two times in the last week with a plethora of questions. Everyone here was able to help me, make suggestions etc. Fantastic customer service and knowledge… I would definitely recommend!

The staff is very friendly and helpful. As a first time gun buyer, Chris was very informative and helped me pick what gun fit me best. All the staff works together great, and get it taken care of.

Way to overpriced. Terrible customer service. Terrible attitude and if you put a gun on lay away they WILL just steal your money and resell whatever you want to buy. Would never do business with them ever again

Absolutely love shopping here. I often come in on my free time, even if I’m not needing anything, because I always have a good time there. All of the employees are knowledgeable and helpful! 5 stars for ZX until the day I die! As long as you are open, I’ll never in my life spend my money elsewhere.

A staff member was incredibly rude. And continued to be rude and I wasn’t even dealing with him. Terrible customer service.

I first got into firearms in 2015 and was totally clueless about firearms. After doing tons of research on the firearm I wanted and price I wanted, I went in to ZX Guns just to check it out (was not planning on buying anything). Well it turns out that because these guys have a lot of knowledge about firearms and had excellent customer service, I went ahead and purchased a firearm from them.They definitely have the most reasonable prices than anywhere else Ive seen, even from what Ive seen online. Also, theyre honest guys not trying to rip you off or sell you anything you dont want. Nate has done a great job and has gained my trust. He even emailed me a whole FBI report on ballistics to help educate me on the types of ammunition is out there and their performance. Even the guys I see at the Indianapolis and Fort Wayne Gun shows are top notch, informative, no pressure kind of guys!I have bought 2 firearms ZX Guns, and have also brought in a friend who also became a customer. Tory also helped me with some information with another potential firearm I wanted. Her knowledge was also valuable. She is willing to take the extra step to make sure that customers are getting the attention they need. Everyone at ZX Guns does a great job making sure the customer comes first and is treated with respect! Keep up the good work!

This is the best gun shop in town! The employees are far more friendly than any of the other gun stores around. They know a lot about the guns and theyre happy to help you out. They also have the best prices around.

Knowledgeable staff with great customer service and support! Alex, Brent, Nina and Christie are awesome people who will personalize your buying experience. Prices are very reasonable and have a host of accessories to accommodate your hardware. Have made several purchases and have been pleased with each one.

My go to place for firearms, or ammunition. Great friendly service everytime.

I just moved back to the area and really wanted to get myself a new gun to keep myself feeling safe.. Alex really helped me find exactly what I was looking for. Thanks Alex and thanks ZX Guns for having such great employees and such a great store! Definitely found my new store!

Fort Wayne’s area best gun shop! Large selection of new and used guns, ammo and accessories. The staff are friendly and very knowledgeable about all their products. Pricing and staff will always bring me back!

They have great prices, but the best part is their knowledgeable and helpful staff. I was looking for a specific gun that was difficult to find and they were able to help me in a quick and efficient way that was also cost effective. I highly recommend them.

Great service and even better prices!!

Great customer service.

They have a really nice selection of handguns. The gun I bought, the prices were on par with internet prices, if you consider shipping and transfer fees. The person who helped me was friendly and accommodating, but didnt seem to know anything about the product. I was the one describing the differences between the versions. I went in knowing I was buying one of them. I did end up buying the significantly cheaper version. I didnt care about all the bells and whistles, but I did want the grips that came with the more expensive one. (A knowledgeable salesperson might have been able to talk me in to the more expensive model, I was THAT on the fence)Anyways, I asked if it was something that could be ordered. Nobody looked to find out or took a note so they could look later, and call me back, even though I indicated it was something I really wanted to buy. So I bought the gun as is. I guess that money for those grips will just go to an online retailer instead.

Very prompt, professional and courteous, and took great care of what i came in for, highly recommend shopping here

Ive had two transfers here and have bought some gear here. Love the staff there. All of them actually. Great experience here. The only thing that can make this place better is if they carried reloading supplies even if they didnt carry powder. Also would love to see them buy some land near by for shooting so I dont have to go to freedom any more.

Unlimited knowledge and experience for anything and everything. I went in not knowing what I wanted at all and after going through about 15 pistols (very patiently I might add) they found the perfect one. I will be returning again for my next gun purchase and you should too cause your not going find better service or prices in fort wayne.

Very unhappy. they have one priority $$$ (yours). customer service: nope

Friendly knowledgeable staff always willing to help highly recommend for all your firearm needs.

Very helpful staff. I made a handgun trade for a new one. Very pleased.

Great with fed employees!

Went in as a first time gun buyer. When purchasing my firearm, the gentleman dealing with me placed 3 boxes of tumble upon impact ammo on my gun box and told me when you buy a new gun, *from us,* we give you three boxes of ammunition. Had them ready to go with my purchase. Wording it as if it were a bonus for buying a new firearm from them, (or that they had some overpriced gimmick rounds they were trying to get rid of.) Sure! Why not? Turns out they charged me for the ammo. Went back in and they told me it wasnt part of their policy, and that I could always sell it. $70 for 60 rounds of gimmick 9mm ammo to plink cans in the backyard or something. I could have bought around 300 fmjs, a bunch of hollow points, or heck a holster and another mag or two from them while I was there for that price, Id think a good vendor wouldnt have sold a 23 year old first time buyer 60 glorified 9mm fmjs for $70. I feel a bit cheated and taken advantage of, and will not be returning.

Just picked up a transfer the other day and the staff was helpful and friendly, wish I wouldve know they already had the gun in stock because I would have purchased directly from them, Ill use zx for all gun purchases in the future

Very nice store. Knowledgeable sales associate.

Everything was neat and in place.

Best place in town to buy. Sales staff are friendly and knowledgeable. Fair transfer fee price. I highly recommend to any prospective buyers.

Absolutely great experience I had with Jake. He took the time to answer a few questions I had. No pressure whatsoever. Great selection and definitely be back for another purchase.

Not only an excellent experience, but my dad and I got to use their virtual firing range. The system is similar to the EST training that we conduct in the service. There is a pistol and AR option that will help one learn: 1) trigger fundamentals; 2) practice movement to contact; and 3) sight picture. With the variety of games and training exercises, the virtual range is definitely a unique feature and something that all shooters, novice to advance, can greatly enjoy. We appreciated the experience, and will see you again!

Great staff, friendly atmosphere and the jake guy really knows what he is talking about. We will definitely be back because of him. It’s good to see excellent customer experience still exists.

Great guys helpful and ready to answer questions.

This shop is okay, but its nowhere near the best gun shop in Ft Wayne as others have said. Maybe Im missing something, but limited selection compared to others & Ive never been asked if I need help when there. Ill stop by and check inventory & prices, but other shops (Gander, Wrigley & Freedom to name three Id rather go to) usually have better selection.

Long story short started as a little frustrating situation but Kristin and Brett changed my experience greatly. Customer service was second to none and I will most definitely be back for my future purchasing due to the resolution to my issues performed by these two. Great assets to the company and good company to work with. Thank you very much to you two for the greater than ever expected experience!

Excellent customer service, great prices and great selection. The staff was very knowledgeable and helpful in the buying process. Definitely recommend.

ZX Gun is simply an impeccable place to do business. Their prices are extremely competitive with online vendors, and my needs are always met in a timely professional manner. The folks down at ZX are some of the best in the Fort Wayne area, and Id be lying if I told you else wise. If you looking for firearms, or anything firearm related, give ZX Gun a serious thought. There is a reason why I, and friends and family, are repeat customers.

No return policy for optics!!! Just a heads up! Spent $500 on a scope and went to return the next day to find out there is no returns. However they did buy it back....... for $350....... yes that is better than having a $500 scope sitting in the safe not being used but that $150 is the most I will ever spend on a return in my life... sad. I also stood there for 45 minutes to do all that... I should have just bought the one I wanted originally online and been done. Wanted to support local business and got screwed. Wont make that mistake again.

I bought a rossi model 92 & a rossi model 856 . They had to order them received in 3 weeks with things being slow or shut down I was very pleased will definitely be back

Great place with great service

Phone service is horable and couldnt confirm a order even tho I know its been there for 4 business days