My kids loved the store but I hated it!! Its like a sweat lodge in there every time we go! Its so hot!!! There is stuff everywhere and very disorganized... we had to go up to the front of the store just to find somebody to ask a simple question when we asked we got a very rude response. When I went to pay the lady wanted me to sign up for their club card. I told her no she then asked me for my drivers license I thought it was because Im paying with my credit card but it was so that she could scan the back of it and get my name and address and then proceeded to hand me a club card???? Very manipulative and rude!

Like some other reviews, I found an item on line that I wanted to purchase, but said it was not available and to check the local store. I call our local store and asked the employee that answered the phone if they had that particular item. She checked and then said they had one left. I asked her if she could hold it for me until I could get there later that day. She said she would and put it at the customer service desk. Just go there and ask for Jenny sometime before 8pm when she went off shift. I arrived at the store about 6:15pm and asked the lady at the customer service desk if she had the item I had called about. She looked in the cluttered accumulation of items there and held up a similar item, but I stated it was not the correct one. Another worker looked as well, then said hed check the shelf in the store. I stated that he likely wouldnt find one since Jenny said it was the last one. When he came back he said there were no more on the shelf. Several times I had asked if Jenny was there (the one I spoke to) but no attempt was made to find her until late in the discussion. She said the item they showed me was what she had held for me. I again confirmed that it was not the specific item I had talked to her about (although Jenny did not personally come to the service desk during all of this). The one male worker was told to check in the back room warehouse for one and finally came back, but went about doing something on one of their terminals. When I asked the lady at the desk if there was anything they were going to do for me, or if I should just go home, she apologized for having the male employee doing something else. After about 45min of waiting to be helped, and going back and forth with them, I left the store telling them that they are living up to some of the reviews I read about them on their site. And here is another disappointed customer. And left with no purchase and a 20 minute drive back to my home.

Sad that shutdown is likely coming for this childhood favorite. Items might be available online, but you cant beat toys r us. As soon as I walk through the doors, I feel like a kid again every time. Nothing is better than watching your children light up from seeing all the toys and sharing laughs together. Toys r us will be a gem in our hearts forever for the family memories created here.

Came in looking for a birthday present early on a Saturday. It was quiet, so the people were all super helpful.Im not sure why I didnt give them five stars... I think its the lack of space/ bad flow in the front end makes me edgy.Not something that the people working there can fix... but still makes me less than ecstatic about going there.

This place is terrible. Last week I called the store to find out if they had an item before driving out there and was told that they did. An employee put the item in hold, but when I arrived I was told that a manager took it off hold and gave it to another customer. I spoke another manager who said that they will continue to check their shipments for the item. I got a call last night saying that they had it and will hold it for me. I come in this morning...wrong item and no ones knows what to do.In a related incident I bought a Disney Infinity starter pack the other day. I came in today to get my nonexistent item and see that they had a special where if you purchased a ln Infinity Starter pack you could get a figure for $.99. I asked if I could get the deal and was told that I could and that customer service would be able to help me. When I got to customer they acted indignant and said that there was no way they could do that.This store is terrible. Only the part-time assistant manager Taylor and an associate named Carlos were helpful and seemed to care.

Employees made faces and clearly were talking bad about me as I walked away after asking a simple question. Then in the same visit my friend is accused of stealing while he is paying for something at the front registers because he is already holding a bag that has product and a receipt in it from earlier. I normally havent even complained about the ridiculous prices on stuff but if you cant have any sort of service to go with it Im not sure what good this store is.

Very good. .. Mariana did an excellent job helping me. She even gave me beat another stores sale price.

This place is hell on earth. They try to cram so much stuff in this store that the shelves are over flowing into the aisles. There is absolutely no place to walk let alone push a cart.

Gave it 2 stars because theyve been around for years and they bring back fond memories for me.For this store to be going out of business, 10% off already really high prices was not enough for me to buy anything here.I didnt see anything exclusive to Toys R Us that I would get as a keepsake for my grandchildren which is specifically what I went in there for; something to say this is where my mom bought all of our toys and this is where I bought all your moms toys.Toys R Us is a part of my childrens history and I wish them luck.

Insane prices, but it dont matter they are going out of business. Staff is terrible. It wont be missed.

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Super rude staff and very unorganized. Asked the manager if we could order a bed converter kit. She sent us up front to customer service. After we waited ten minutes, she walked off. Followed her back and she said go back up front. No one was over there so we asked three more people that ignored what we were saying and walked off. We ended up leaving and ordering at babiesrus. The place is extremely dirty and the employees were representational of that. The manager reeked of cigarettes and acted like she didnt want to be there.

There is a toy for everyone here. Its kinda awesome the selection they have. Prices are a little steep, but I think thats the industry. You can get lost looking around at everything, and you might find a hole in your pocket book if your inner kid gets out while youre here.

Prices are astronomical even tho they say its 20 percent off its still higher than walmart or meijer and definitely 75 percent more than buying the same things off line

I wanted to cry walking through the aisles of Toys R Us. Knowing it was closing, remembering all the great times me and my kids had their when they were little. Such a shame! I hate that retailers dying in the real world. I really love shopping online myself, but the in-store experience cannot be beat!

Good selection as they are closing. Still expensive relative to other toy sources, but the better selection was good.

Store was pretty messy. But they had a lot of fun toys there and a good selection.

Great experience, got exactly what I wanted. Helped me on the phone and had product in, in timely matter.

Wanna play with more items...before I buy, but good place

Have a wide selection of toys over dept stores where they may only carry the more popular sets.

I love the collection of LPS products here! Cant even decide which one to get! Love it! :)

What a mess because they are closing. there was a really nice man that gave us some posters though!

We really like going here with the kids. Great toy selection, ok prices.

This place seems to have everything... But the thing we are looking for. Not our favorite place, especial with their prices. Sometimes it pays to look online for a product

Low inventory at times on certain toys, staff has always been as helpful as can be.

Sad its going, but got alot of my daughters 5th birthday presents here!

We went there, after Christmas, and my sister got the new Batman 2 DC Super Heroes and this Wii U game was right in front of the check out. When we opened it today there wasnt a disk inside or the instructions to play or maybe hook it up through the Wii. If you can let somebody take something from you that is like two meters away you system is messed up. Im glad I know not to go back there for the fact that you guys basically ripped us off.

Some cool toys, decent sales going on. Still kind of expensive on some things, probably part why they are going out of business.

Going out of business sale 30 to 60% off.Great deals why they last!

Sad to see ya go... Capitalism to its fullest... Besides.. they kinda did it to themselves. Kinda feel bad for the employees...

The staff is so helpful and they have a great selection plus pick up in stord

I recently went to Toys r us to pick up a few of this months pokemon products since its pokemon s 20th anniversary. I picked up this months card collection and went looking for the shaymin plush. When I looked there wasnt any in stock, after purchasing the shaymin card collection I told the cashier about the plush I was looking for she kindly told me about customer service to look it up to see if any was available. The lady in customer service called a gentlemen to help me find what I was looking for, he searched through the items online from the store and said that there was Six available in stock, he gladly let me follow him towards the back of the store to look for the plush. There were so many boxes as we looked for 5-10 mins. He then finally found the item I was looking for and I was highly satisfied!! I am grateful for the service because they found what I was looking for and Ill be coming back soon to get my next plush, Keldeo ^^

Darn lost mah kid in the store. it fine cuz i didnt want em anyway.

My family and I went to toys r us today. They have NO customer service there. This place was very messy. The prices did not match the stuff that it was on the shelves. The manager and employees there are very rude and not very helpful. I asked for help about a price and the employee told me to go up front and talk to the manager. We will NEVER go back there again.

This place gave me a damn panic attack and I almost fell on my ass trying to run out of it. Even the staff look like theyre freaking the hell out. Cluttered and poorly arranged. Will absolutely return because I have a child. This place is the only reason Im looking forward to her teenage years.

This Toy R us is the worst store ..we place 12 items in lay a way and when we went to pick them up they lost 4 of the more popular toys..we had to fight with the manager and then one one the cashiers named Jen mock at me and made fun that we were upset that they lost part of our order.. and we can,t even get a district or corp person to talk to us.. let a place.

A great toy store with all kinds of toys and sometimes freebies

Cheap toys, great array of toys for all ages!

No wonder they are going out of business, the place was a wreck. Stuff strung all over, hardly any employees anywhere, and the sale prices were still expensive.

Used to be clean and great. Its out of business and gone soon if not already.

Great toy store too bad they are closing thanks to people who are too busy to drive to a store & shop or too cheap n looking for the lowest price n shop on Amazon

Store was always messy and items were pricey. Still sad to see them close down.

Went and found what I was looking for at a reasonable price

Always a good store by my experiences shopping there. Sorry to see it go.

Long line; no help; employees were rude

Sad to see it go. Didnt have the best stuff when I went but only because they had three days left.

Pretty crowded, but great selection. Staff is mediocre, but very competitive prices with Amazon and others.

They are a little expensive and always have tons of stuff that you would never want to buy but I do like their Lego selection

Customer Service was good place was a little dirty though

Im going to miss this place.

My rating for when they WERE NOT shutting down.

Company is going out of business so this review isnt going to mean much to anyone. The staff doesnt care anymore and the store was a pig sty, but I guess when youre about to lose your job thats par for the course.

Really nothing left to buy unless you want animal crossing amibos or inflatable animals or marvel characters

Basically nothing left thats worth while now. RIP toys r us.

Overcrowded, overpriced, empty stock carts blocking aisles... HAPPY HOLIDAYS!

They are amazing but they are closing

Everything is 50-70% off right now. Officially closing in 2 weeks!

Great toy store! The best in Fort Wayne!

This store has gone to complete s*** ever since they announced closure. Its a mess everywhere! Just horrible! Not worth my time.

Horrible manager. Save yourself the hassle and buy from some where else.

Just a big kid at heart! Goodbye Toys R Us!!

My kids love this store very clean

Very rude cashier. Thankfully manager was there to make things right

Distrespectful and not helpful after I even got a non helpful specialists

Cant find anything there. Disorganized and no one around to help you.

Its a shame there closing they will be missed by many kids!

Love and they do price matches

Going out of business and the deals arent very good at all for closing down

20% on going out of business sale not worth the trip.

Discounts are the only thing keeping it open, until everything is gone.

Sad theyre closing! 😞

15+ people in line....one register open....tons of employees just standing around.

Store is closing. Dont expect much.

Sad to see it close, I will always be a Toys R Us kid

Very clean and workers were very poliet

So said it will be gone😥

I think it is okay not a lot of stuff for 8 and up.

Guys I love this place

Friendly staff and clean store. A trip to Toys R Us makes grandma a Superstar for the day!

Only stopped to use the restroom

Going out of business..good price

Sad there going out of business

Gonna miss this store

Place is closing up... Crazy

Good by old friend

It sucks that it is going out of business

It is a shame they are closing.

Store Closing40% to 60% Off

Took a while to get help while it was busy. I did have the feeling someone could have helped me sooner. Some employees werent even doing anything.

Theyre closing, it doesnt matter

Rude managers and they are closing

So sad they are closing

Its a sad day

Done deal. Gone.

They are all closing.

Going out of business

Out of business.

Very slow cashier

Good prices

Ok