If you are a truck driver dont come here, super lazy people working in the receiving for 30-minute work they will keep you three days

They lost a Great Counter Sales Man! Experience pays for it self! Hes maybe off too bigger and better things!! A leader keeps the Moral good!

No one answered phone when called in asking questions.

Very professional and quick service..

Our recent experiences with each metroplex Trane distributor have been horrendous. Long hold times, inconsistent and inaccurate online ordering, and a lack of accountability from both staff and management. While we will continue to service all of our customers having Trane equipment with the priority service they deserve, we will do our best to dissuade any customers wanting to install new Trane equipment. We remain committed to providing our customers with prompt service, Trane does not.

THE PARTS SIDE WENT OUT OF THEIR WAY TO HELP ME WITH AN EQUIPMENT ISSUE. THANK YOU SO MUCH FOR YOUR HELP!

Love them

Great service!

Worst customer service I’ve ever experienced and I’m a HVAC dealer, I will not be pushing this brand from now on.. Trane Sucks

First off, it will take you longer than expected - their computer system has some serious issues, but they are always working to make it better. They have good stock, the staff are knowledgeable and helpful. the place is clean and they dont treat women like second class citizens ... so yeah, they rock.

I called to order a part for my technician who was in the field, I gave them the wrong model number but instead of them hanging up and having me wait on hold again she just patiently sat there and waited for me to get the model number from my technician. Great customer service, I really appreciated her not hurrying me, being friendly, and being very helpful!

Generally rude, generally slow, but if you want trane parts they got you by the cajones...online refers you back to the branch so either way you get the dubious pleasure of the same malcontents.

Faster service than Dallas location!!

Driver flipped me off after speeding around me. Guess the speed limit was not fast enough for his emergency AC call.

No organizational skills at all at this location the customer service was horrible and having to go to so many different places and the facility just to pick up one full or the complete asinine

The nastiest ppl. Good luck dealing with them.

WE DO NOT SELL TO THE PUBLIC!, I was rudly told by the professional customer service agent at the big counter.

Great place to get repair parts for hvac, if you are a service guy. Sells to business usually.

Click counter men act like youre scum if youre not one of their little crowd when you go in there and skip over you in line which is extremely long

They do not sell to the public only licensed AC repair guys, yet I was told on the phone before driving there I could buy a fan motor I needed, after asking if they sold to the public.. Your loss Trane $$$

Nothing can stop a train

Very very poor customer service