The staff are super friendly and helpful every time I visit. Large, spacious location. Excellent selection.

I love coming here! For me its like walking into a candy store! The store is extremely clean and everything is easy to find, and I always find the book Im looking for! Oh And I buy my candy on the way out, best of both worlds!!

They now sell Pyramid Quartet games in stores. Staff was friendly and excellent.

It was really nice here, I wish there was a place to sit and read once I buy a book, (but covid I guess) o well, people here are very nice.

Theres nothing like a Barnes & Noble bookstore. Although now Im a member of Kindle unlimited so I dont come in here very often anymore.

Great area for rest and relaxation in a near library setting

Staff is always helpful and friendly, ready with a good recommendation based on what Ive been reading lately.

Large, open store. The problem is, it might take a while to find what you want.We got a few books, and looked for games. Sadly, there are 2 sections for games and we didnt know that.The store is clean, and pushes young adult fiction pretty hard, with supporting merch.

Friendly and helpful staff, great environment and a great place to buy some new books or toys!

Love this place has everything and very relaxing

Place is amazing! One of the gentleman there is doing a blind book manga thing and its amazing! I go almost every week!!

Glad theyre open. Checked online at bn.com and they said the item was in stock. Drove the 30 minutes. Theyve changed the interior so had to find the information desk, its moved to the front left of the store, aim for Starbucks. It was Christmas Eve and they were busy but the staff were friendly and helpful. Found what I wanted and checkout was efficient.

3.5 stars.Ive had a mixed experience while shopping here. Some staff were very friendly and professional, others were not. The knockdown of the rating was from a recent, unprofessional experience. I was standing in front of the customer service desk, waiting for someone to be available to help me order something that wasnt in stock. A staff member approached me, asking me if I needed anything. I said, Id like to order something online. I already had two items on hand to purchase, and wanted to take advantage of using my membership to order something in store. The staff member said, Well, if you want to order something online, you can just do it yourself.There was no other customer waiting at the checkout counter nor at the customer service desk, so the staff member had no one else waiting on her. I dont understand her lack of motivation to help or do business with someone who wants to purchase something.

One of the few remaining giant book stores in this area and they don’t disappoint, they offer a huge selection of young adult manga and fantasy books that are a favorite in this household . Its always a pleasant trip every time i go with friendly staff that helps mw find what im looking for or offers up suggestions.

Got quick assistance and easily found the book i was looking for

Great books, very fair prices. I didnt ask for help and struggled to find a good coding book for my 10yo. Excellent gifts for under $20!

Had some trouble looking for what I wanted

Its a cool bookstore.

Barns & Noble is a large, clean and well organized bookstore. As part of a national chain it will never have the charm nor neighborly feel of(now almost extinct) local book shops but since the book buying experience is now mostly limited to online, college bookstores or large chain stores, this is as good as I can find.I tried all of my local small bookshops and couldnt find any still open. I tried ordering my book needs online but my chosen vendor let me down. I came here and they had what I was looking for. Had it not been in stock they would have gotten it in for me. It pays to shop locally even if the store is part of a big chain!REMEMBER, keeping retail local benefits the whole community, not just the vendors.

It is great that there are still some bookstores around. Never disappointed with Barnes and Noble.

The employees made you feel like you were a inconvenience. Good selection of books bad selection of help.

I bought a baby book here and the staff was freindly. Clean and tidy with no line.

Nice place to get books. Hard to find and collections, great that it has games and music as well.

One of the few bookstore still open... still a nice experience to be able to browse and read books!! Wide variety, good prices

Excellent selection. friendly knowledgeable staff I will be going back for a book in a couple weeks when it comes out and I put down a hold for me how great is that?

Did this store get a new manager? It used to be great but has turned strange in recent years. A year ago I was looking for a picture book. You walked into the kids section, and BAM--a display of picture books on astrology signs was right in your face. They were the kind of picture books with cardboard pages for very young readers, each named for a different zodiac sign. The display was full--no one had bought any of the books. What young kid can even pronounce Sagittarius, let alone read that word? Why were other books in that section, which were clearly selling better, not prominently displayed? The YA section is consistently full of tarot decks too. Would this branch ever put a Bible or Torah in the YA section? I dont think so. So why is tarot ok? Someone at this store seems to be pushing their beliefs onto children.Also this past Christmas the store at no ornaments. I was told COVID had created an issue with B&Ns supplier and that the store had received no shipments of ornaments. However other bookstores/retailers in the area had plenty a day or three before Christmas. Whats the deal, Framingham B&N???

Can’t go wrong with B&N good selection and always helpful.

Amazing store with great staff and an amazing selection. Enjoyed watching Leanne Vogel speaking here about her keto books.

Excellent book store.

Its been hard for brick & mortar bookstores to remain competitive against Amazon. B&Ns recent firing of most full-time store employees was a mistake that it seems they are trying to remedy now, almost to a fault. I was asked by three separate employees in the store if I was finding what I was looking for. One of them kindly told me about two visiting authors in the area related to the genre I was browsing, the other two were just seeing if I needed help. I suppose if I looked lost or perplexed that would have been warranted, but I was actively reading through a book each time, with a small pile of books/items that I planned to purchase sitting beside me, so it felt more like an unnecessary interruption than assistance, but at least there are employees willing to help back in the store again!The removal of the New Releases shelf in individual departments is annoying. As far as I can discern, the new arrivals are all lumped together at tables at the front of the store.I do appreciate the gift sections of the store. It makes it easy to use B&N as a gift destination even when you dont have any idea what to purchase for someone... youre almost always likely to find something no matter what the age/interest.

Very interesting store. Devote alot of time to browse. Its worth it.

Love it. Would like more gardening magazines

Great books

I came here to get a The Doors album and a The Doors album I got! Absolutely love this place and their wide variety of products.

The store is large with dedicated toy, music, and childrens books sections. Ample parking, everything was easy to find and the staff were helpful without being invasive.

Knowledgeable staff and very helpful although the old geezer at the register couldnt seem to figure out how to key in a gift card. Haha no worries though the manager was very helpful. Lots of the employees are very happy to be working there and many of them are writers themselves and interested in books. Nice Vibe good place to have a cup of coffee and just hang or just browse around.

The staff have been fantastic at recommending kids and young adult books for my children. Keep up the great work.

Books, books, books, galore! CDs, toys, games, and MORE! Barnes and Noble is not just a book store, it is a place where all sorts of games, toys and hobby items call home! magazines, albums, puzzles, and SO MUCH MORE can be found here...it is not just a store, it is a home to many people.

Love this Barnes and Noble store!! Customer friendly! Love the location and various books!! Great store! Please don’t ever close!! You are my home!!

Sometimes you just want to browse for books.

Its an entire world on its own. I loved the interior decoration and the effort to make it feel like a world of its own. The nook and kids section are so beautiful

Best bookstore! It is so calming being around all that written knowledge. And its nice having a Starbucks connected to it!

Stocked with the oldest to the newest selection of books. I was once looking for a really old story that I forgot the name of and found it.The staff is super helpful too. They help me find everything I need when ever I cant find a specific book, and that happens A LOT.Keep up the great work! All us book-lovers adore and treasure this place.

Amazing book store! It has a huge selection to choose from with great prices. The staff is very helpful and knowledgeable. Great location.

The pleasure of browsing a bookstore as a family. My daughter loves it. In the age of kindle and audible, how my family does most of the reading, it is great to maintain this experience.By the way, we always come home with a couple of new printed books

Friendly and knowledgeable staff is always ready to assist you. Well stocked and well organized. I still prefer seeing and holding a book in person!

Went to browse, found a good book. I was asked if I needed assistance, and when I said I was just browsing I got a knowing smile. Great place.

I love going with wife. A great environment if you want to grab a book and read it. Staff are really helpful and knowledgeable. Keep up the great work!!!

For what it is (A brick and mortar book store) it is a better than average example. I found the ambiance consisting of slightly dimmed lighting and dark wood to fit in nicely with the library aesthetic I feel a bookstore should try and cultivate. The layout is cozy without feeling cramped. There was an excellent selection with many display tables of the I-bet-you-didnt-know-you-wanted-this type. The kids section was bright and easy to browse with many helpful employees about. As for the elephant in the room, every book I had been looking for was significantly more expensive than on Amazon (and sometimes, even more expensive than Barnes and Nobles own online page). A better price matching policy would be worth the extra star. Also, air conditioning was a plus. Also also, they have a Starbucks.

I seriously have no idea how B&N is still in business. Their prices have NOTHING to do with reality and they remain so ignorant to the shifting patterns of book sales. Why would anyone pay $20 for a book that costs $10 on Amazon (New) and comes at their door the next day?They won’t even match their own online prices (like seriously???)... which in the current marketplace is pretty much equivalent to signing your own death sentence. I am sorry B&N, but you have 0 chance of survival if you don’t keep pace with the world we live in today and how retail is shifting.

Real books still exist! Get em while they last!

Great store! The staff is so friendly and the selection is wonderful! I drive out of my way to go here.

I love books and B&N is right up there. They have a huge selection, lots of racks, space to wander. Starbucks is attached. I always find interesting books.

Good location. Nice that its next ti Starbucks and can pass between the two indoors. Some interesting books

Love their selection of nicely bound classics and their comic collection. Great place to get a gift. They are also seriously committed to encouraging young people to read.

Sales people are so respectful..helpful..just a peaceful place to take my son!

Great place. Has enough comfortable chairs to drink coffee and read in.

I had a bad experience here. Went to this location on 07/10/2019 to attend a book signing for Mr. Jerry Remy. I showed up an hour and a half before the signing and was told they were out of books to purchase! The manager, a bald headed man didnt seem to apologetic that they were unprepared for the book signing. He simply said this event was short notice...see if you can find a book somewhere to have him sign. Sure, Ill go find a copy of Mr. Remys brand new released book, fight Framingham traffic during rush hour and return in about an hour (which at that point I probably would be turned away due to the line). He didnt seem to care when the person behind me (a lady who came from Western Massachusetts), complained that she was told by someone from Barnes and Noble that there would be enough copies there for people to purchase. Other people strolled in after me only to be told the same song and dance. Had I known beforehand that they would have run out of books an hour and a half before the event I wouldve bought a copy online, however there was no disclaimer on the B&N website before the event to pre-purchase the book. An ordinary and reasonable person would assume there would be enough copies present during a book signing when a person arrives an hour and a half before the event. This is an example of very bad customer service! For B&N to waste my time (as well as other peoples time traveling during rush hour), my fuel, wear & tear on my car for pretty much no reason and not give a hoot about it is why I will never step foot inside a B&N store again, nor shop their website. Minus 10 stars!

I have been coming to this store for more than 10 years and have always had a great experience. Friendly staff, great selection of magazines and new releases. These are often more important than just a less expensive item. Thanks

Always clean and well marked, didnt ask for help this time but theyre usually very knowledgeable

A Book Lovers Paradise. It is doing amazingly well in an era when bookstores have been ravaged by online sales. Thats because theres nothing like leafing through a book before you buy it. The store is very large and airy, but it has intimate nooks as well. The selection is great, but they will order any book not on the shelves. Theres a very nice, separated childrens section. Also, if you become a member, you get a discount on all purchases. And bonus - theres an attached cozy cafe where you can chat about books or warm up on a winters day.

Excellent customer service. If you still like to hold the book in your hands before buying it, here is your place. Good selection of books and nice atmosphere. And Starbucks is just on the corner, 😀

Barnes and Noble Cafe service is excellent

Found a great gift for my Dad

I was looking a little ragged that day, not a lot of sleep the night before and walked in a bit disheveled. The staff were rude and when asked for a specific book was told that It (the book) was in that general direction, (with a wave of the hand and no eye contact) ok, so, two weeks later Im clean shaven, dressed nicely and looking like my regular self. Greeted at the door, eye contact made and the same girl took me to where that same book location was in the store. So, you look like money, you get treated like gold star, looking like you rolled out of bed and a little Scrappy, your treated as such. If anyone wants a challenge, do this little experimentation and see what the results may be.

Barnes and Noble A great place they totally saved me on time when I couldn’t find a textbook for Class. The cashier was pleasant and quite funny. Also their bags are cool.

Its a barnes and noble. Why are you even reading the reviews, you know its going to be fine.

Great store with friendly staff and the selection is epic! Really enjoyed my time here and would go back 100%

Barnes and Noble is probably responsible for half of all Amazonian rainforest deforestation. They have more books than any library in the world. The selection is insane. Not a bookworm? No problem. Tons of little gadgets and (my reason for going) board games. The only dock here is that its on the pricey side. I saw a wired earphone and USB cable combination package for FIFTY dollars. Books however are always piled high in the clearance section. You cant leave this store without buying something. Its impossible.

Its like a library except you dont have to bring things back! (You do have to exchange dollars for what you take home though)

Bargain table: $7 for a hardcover book!

Great staff........very spacious lots to look at!

What can I say --its full of wonderful books and the people who work there are helpful and friendly.

Staff are excellent and very helpful!! Great selection of books and anything related!

The staff here are knowledgeable and friendly and clearly work very hard. They have lots of fun events that are worth checking out.

Never enough time to read all I want to read. But that does not mean I will give up the quest. Ever onward....Great selection of reading materials.

Great selection of books.

Great place to get satisfy your reading addiction. Also a great selection of movies, CDs, audio books, periodicals, and journals. Friendly staff.

Very comfortable and clean atmosphere. They are a bit under staffed but the staff they do have is always very helpful and kind. The prices are slightly expensive.

So good to still have a brick and mortar book store. Browsing and reading a little before the purchase is nice.

Very nice store, helpful staff, big selection, and one of the few that still has cozy chairs to sit down and read before your purchase. There is plenty of parking and a Starbucks connected to the store.

They have a Starbucks. The employees are super helpful and knowledgeable. Theres a childrens section for storytelling. Enough said.

Good selection of books, helpful staff - almost too helpful! Prices are a bit high but not ridiculously so.

I always enjoy my time here, the people are always nice and they have a wide range of books and other novelties.

Great place to find books. Although i wish customers would stop treating it as their personal space by taking off their shoes and lounging on the chairs leaving all their magazines on the floor like their personal library

One of those great bookstore chains still in business even after the collapse of Borders Book Stores!!!Nowadays the bookstore has added an area where youre able to buy a Nook tablet (similar to Kindle, Amazon 🔥 Fire Tablets) it takes the guesswork out when it comes to navigating on it.The store still has a Coffee Cafe within its walls that is the big draw...On occasions it also boasts music night...My favorite place to relax an unwind while lounging in a comfy leather chair sipping a caramel iced coffee...Oh btw...leather bound 📚 books are a 🔥 selling item right now!!! #barnesandnoble

Some of the staff are less friendly, so Ill recommend to try to find the answer by asking online before go to this particular store, I live in Framingham so this is the place I buy my books, but I find out that some of them are very rude. So now I do my own research before go there, if I go it will be to buy and walk away...

Good! One of the employees helped me find a book. He was very helpful and kind.

I love Barnes and Noble and this local did not disappoint! It had every book I needed and I even got a neat toy for my godson.

Staff was helpfull

The people are helpful and friendly and Starbucks is right next door. A nice cappuccino while browsing through great books. Cant beat that!

I love this store, its atmosphere and a great book selection. This is my go to place for knitting magazines. Staff is friendly and helpful.

Great place to shop for books and enjoy a coffee.

Great place to stop and pick up a gift for anyone. Some items seem a bit pricy.

One of the rare big booksellers left. Starbucks attached. Plenty of parking. Tons of friendly staff.

Staff was super friendly and very helpful

Even the cheap theater (standard) has nice seating.

This barns and Noble is awesome. It is one of the larger ones.

Best bookstore on metro west zone.highly recommend ed for puritan history and early man development.

Good selection, the store is clean and organized, about what youd expect from a Barnes and Noble. They have a good selection of games and there is a Starbucks inside.