Carla & Todd were Awesome with my Father-in-law. Very helpful, friendly & patient. Thanks!

The customer support sustem.is largely rum by matured. When you try to get upper level support on a complex issue you often find it unavailable or with an terminable wait.

Spencer was ABSOLUTELY AMAZING! I was in and out in 5 mins. I swapped out a box and he talked about cell service and I was still out in 5 mins. Completely Amazing. I wish all my stops at Comcast were like this! 👍🏽👍🏽

The terrible customer service at this company just gave me the final push over the edge I needed to cancel my Xfinity account once and for all. Good riddance. My blood pressure will thank me.

They answered my questions and fixed my internet problem.They working very well. Thanks Xfinity

Top notch service Spencer helped me with all my needs and answered all my questions

Was in and out quick pretty happy.

A special thanks to people working at this store. Thanks for all the help

I arrived on Sunday and was greated by Lance.. I mentioned to him that my equipment was eligible for an upgrade and also my TV box was locking up weekly.. Lance was very attentive and understanding. Lance then reviewed my account and said that I was due for an equipment upgrade. I didnt have my old equipment with me and Lance said thats not a problem..I was provided with the updated equipment and he showed me on the display unit how to install the new equipment. Once I got home all setup was seamless. When I came back on Monday I was welcomed with a friendly smile from a nice lady and a gentleman took my old equipment with a no problem personality.. This overall was a great experience for something I was unsure of how to do.. thanks to all..

They simply rob you

Customer rep Matt very knowledgeable and helpful and carefully explained how I could save significant money by changing my cell service.

The people are great in there. Very knowledgeable and helpful.

Do friendly I thought we were relatives at family reunion

Nice staff

People are nice but they have no clue what they are doing. You’re better off calling customer service... wasted hours of my life I can’t get back.

Hay with everything going on this place really helps people out takes the time to give you the respect and gos the distance.

I asked questions and was never answered

Salesperson, Lance,s very helpful. Was helped quickly and got what we wanted at good price.

Im gotta Give Kevin @ Worcester Rd location an A+. He is the only 1 w/ CUSTOMER SERVICE SKILLS!! This corporation HAS the Worst CUSTOMER SERVICE!! $240. A month! Geez What Happened 2 APPRECIATING ya customers & being greatful for ppl that LINE YOUR POCKET & Appreciate LOYALTY!

Very helpful and friendly staff. Very knowledgeable

Friendly, excellent customer service. Was able to get a great deal on Xfinity mobile. Definitely recommending Xfinity mobile to family and friends

Phone rang until it him up. Called 4 times since 9 am and can never get anyone on the phone! Ridiculous.

The kids in this place are really smart and genuine. I had a huge problem with my new address because it was a building that had burnt down and got some re-dis-organizing and my address. These kids give me hope for the next generation.🥰

Nice and clean.

Never calling comcast again, went to the store and got my problem resolved in minutes

The store is spacious and modern. The selection is wide and the personnel are friendly and helpful. You can try virtual reality games and large screen games. There are some free educational seminars.

Pretty clean. Very nice costumer services. Didnt wait to much maybe 5-10 min

Went on a Sunday morning. Customer service was excellent. Account update was fast and complete

Once he told me they work on commission everything made sense.

There is always a wait very slow service.

I was in and out quickly. I was there to return equipment and they only tried to slightly see if I would stay as a customer but were not pushy.

Great service!!

Went there today had an amazing experience. The new store is amazing and I was able to learn so much more about my services with all the demos all around the store. All in all had a great experience and will definitely be returning and sending all my friends and family to the new Xfinity store location. :)

Whenever i call this store number they their phone lines are busy and they dont answer.

Being a Comcast customer for over ten years, this store completely kicked me out. The technician mistakenly canceled my account and not wanted to help. Very disappointed.

No help spent over an hour and no resolution to my problem

The absolute worst service. My girlfriend has been getting the runaround about internet connection for the past month and a half. Although there is no internet in sight after 5 home visits, there is now a bill in the mail.22Sep: New update- the company is giving a $30 credit on $60 of service never provided

I came to get a replacement router and the gave me one promptly and without any questions.

Customer was good, however the company needs to lower price. This company is ridiculously overpriced!!!!

We were able to get the bill down by almost $50

Great, fast service. These people are loaded with personality, too.

Very welcome personal

The staff was really cool and helpful!

Awful service let the phone ring until it hung up

They were quick but don’t quite understand their products the way they should.

Clean store, friendly and helpful staff.

I went in the new Xfinity store to sign up for new service, the store was beautiful the staff was extremely friendly and went above and beyond listening to my needs and helping me through the process.

Sales associate not professional

I am being a customer over 7 years I went to the store because it is being very frustrated our service at home and the manager was very disrespectful with my husband. Now I am more disappointed with xfinity than before. Bad service and HORRIBLE customer service.

If you can at all get a different provider for Television and internet service in Framingham, you absolutely should. My television and internet service is horrific, in fact my TV is unwatchable every single day. I have complained a half dozen times, Ive had 3 separate technicians come to my home and every time they tell me the same thing, the signal coming into my building is weak, likely from aged wiring that needs to be replaced. I am repeatedly assured that it will be fixed but nothing is done. The local technicians have come to my home twice and both times they are incredulous that they need permission from my neighbor to wire the building. Ive given them all the contact information they need, and they do NOTHING. I spend over $130 a month and receive television signal that looks like a 1990s payperview scrambled signal. Its unconscionable, this local monopoly is rearing its ugly head. When I went to the Framingham store to complain the first response I received was So? You want to cancel? I WOULD GLADLY CANCEL IF I HAD LITERALLY ANY OTHER OPTION, BUT I DONT. BE WARNED, Comcasts service is as horrible as their customer service and their prices. Avoid this company at all costs.

Great service.

Not helpful at all. U cant leave fast enough for them. So glad it costs me a fortune .Disabled & live alone what else can i do. When it starts costing body parts Ill disconnect.

Good friend

The customer service is very bad . You need to check your statement cause they over charge and take advantage of older and disabled people.

Very friendly people

I was in and out in a matter of minutes. I was there to exchange a defective set top box and the transaction couldnt gone more smoothly.

Not the biggest Comcast (Xfinity) fan but they do a great job at the store. It is run very well. Any account issues or questions I have I go there.

Waited 15 mins to be told I couldnt return a box because im not authorized on the account. Picked up and dropped off equipment at the Burr St office just a few months ago and Im still the same person.

A really bad experience with these guys, a technician came and tried to sell as an additional part instead of just installing a new rauter. When we asked him to just return everything back to its place he did it and didnt even wait when we asked him to see that everything is working he ran away. We waited 2 hours with an unprofessional technician. A wait of time and nerves. Im never going to return them again.

Horrible customer service. They barely pick up the phone.

Good service fast and efficient

Bad service I wish I never had service with them, I had to leave work, I came three times for the same matter and they couldnt resolve it👎👎👎 no doubt i like Verizon better.

Excellent customer service!

Well since it was Sunday so there was no rushLots of parking, easy access on route 9 EastStaff is friendly

Carla was great!

The

Very rude people who work there m

Super helpful.

Nice people

Quick service

Received immediate assistance.

Good

Excellent

No one answers the phone

Nice friends

Too slow

Rude

Framingham Store

Terrible

Masks??? Really???

I did not provide the help I needed

Excellent