This is the second Honda we have bought from the Neil Huffman group and it was absolutely a great experience. Celina was out salesperson and she was great from start to finish. John Carter did our paperwork and was wonderful as well. Billy the general manager also made an appearance and thanked us for our purchase. We will definitely buy all of our Honda’s from Neil Huffman in the future. Thank you all again for everything.

Go to Neil Huffman if you want a very professional - low stress/honest car buying experience! Also ask for Cody Houchin (salesman) - you won’t be disappointed! A former military man fresh out of service that is the epitome of what a car salesman should be. He went above & beyond to make sure we found exactly what we were looking for, made sure the small detail work we asked for was completed & stayed with us even through financing while passing up another sale so that he could shake our hands at the end (even after we told him he could go work the other sale since his portion with us was finished). Absolutely blown away by our experience & LOVE our slightly used new ride! She drives like a dream.

Great experience! Cody went above and beyond to find the car my wife and I were looking for. Very low stress atmosphere. Highly recommended!

I brought a used Chrysler town and country in first week of September 2021. just after one month on October 10th 2021 car started to show engine notification. After inspection engine was found to have fault and required $2700 service repair. Neil and Huffman says once we sold the car it is not their responsibility if anything goes wrong. During the purchasing they told us every car from their showroom goes through 135 inspections and works good for long run. They are scammer and know very well how to cheat with customers. We will never buy and recommend to any one. Their customer service is very poor and talk in rude manner once you complete purchase.

Cody helped me and made this process painless. I wasn’t planning on buying that day but his no pressure sales approach made me want to close the deal. He was upfront and honest with pricing which is hard to come by.

We have now purchased two vehicles from here and could not be more satisfied. Most recently our salesperson was Trevor and he was knowledgeable and professional. Don’t waste time at other dealerships if you want superior customer service and a great buying experience. They don’t hesitate to help you in anyway they can. No pressure, no manipulation- just an excellent team meeting your needs!

It was one of the best experiences I have ever had purchasing a car. Everyone was very kind and courteous, especially our salesman, Dylan Smith. I highly recommend Neil Huffman Honda of Frankfort !!!

Kudos and thanks to Randy Adams, our salesman. He was very knowledgeable, polite and friendly from our first chat on line until we drove away in our new 22 Honda Odyssey. Even since we drove off the lot he has been a great help explaining all the bells and whistles. Sorry to hear he is moving to another department but I am sure he will excell there also. Dealerships could use more gentlemen like him selling cars. Thanks again, Randy and hopefully will see you when I come in for service. Steve Barnett

If you’re looking for a place to find a new or used car this is the place! Cody Houchin was amazing. He went above and beyond to make sure we were satisfied and got exactly what we were looking for, for the right price. He was super friendly and made our experience great.

Mark and Jeramy were absolutely amazing! John was also great. We really appreciated their great customer service. We drove from Cincinnati because the service was so good when I made the initial phone call to check stock of a car. The service was so good we bought two new cars Accord and CRV. Thank you all!

Barry Cravens wrote:After trying to work with the Honda Dealerships in Louisville on a new Pilot we decided to give the Huffman location in Frankfort a shot. We started first dealing with them via email and then we made an appointment with Celina.It was the best car buying experience I have had in a long time. They worked with us on price, options we wanted and were very up front about how long the accessory items would take to be installed and that it could be several weeks on one of the items because it was on backorder with Honda.We picked our vehicle up today, Celina and the staff there were super!Give them a try for you next Honda purchase. I highly recommend them over the Honda Dealerships in Louisville.

The sales people and finance staff were great they no problems answering questions, they were not pushy or over bearing. The only issue that was present which was not their fault is the lack of in stock vehicles. I would recommend them.

BEST DEALERSHIP AROUND! When my car was totaled by a tree limb during the recent ice storm, I found myself searching for used car for the first time. I live in Lexington and tried to look for a car locally, but as a customer of this dealership (previously under different ownership) for almost 20 years, I was drawn to return here to find what I needed. I was NOT disappointed! Jason, Casey, Eric and Randy went out of their way to work with me to find the perfect car for me. It took a few weeks, but they found my perfect car and Im totally pleased with it. Over the course of several weeks of finding my car, this group received a number of calls and texts from me, but they never gave up looking for the car that I wanted. I had one minor issue that needed attention, but that was taken care of by the dealerships wonderful service department (specifically Steven handled my issue very quickly and efficiently). I cannot speak highly enough of the incredible customer service provided by Neil Huffman Honda of Frankfort. Their tremendous customer service is the reason Ive returned here for so many years, and it is the reason I will continue to be a customer here for years to come!

I absolutely love the way that my technician, Michael, took care of me very throughly and so nice. I would recommend this guy to everyone!

Celina Ritter did a great job in making the purchase of our new Honda painless and quick. This is the second purchase from Honda of Frankfort and I continue to be impressed with their professionalism.

I enjoy going to this place shopping for a new vehicle bought about 5 or 6 vehicles from off this place and theyve always been excellent

Great experience here! Celina was our sales person and had the bonus role as babysitter. My daughter loved running around with her while I signed papers. Easy financing, easy process, loved my visit!

Very Friendly, and was willing to give me a good price for my trade in car.The purchase price of a new car they gave me a deal that I Couldnt refuse! I drive 1 1/2 to save almost 7 grand on a new car I really wanted!

I have been car shopping and I’m disappointed to say that one of my local dealers, Neil Huffman Honda, has been my worst experience. I took off work to purchase a vehicle and feel like there was very limited effort to win my business.I came in to test drive yesterday and walked in to find no one at the reception desk. The lobby and associates’ desks were generally untidy and the atmosphere unprofessional. The sales associate assigned to me wasn’t very knowledgeable when it came to questions about trims or details of features. He didn’t take any contact information or make a commitment to follow-up with vehicles I may be interested in, despite me being pretty specific. He never asked about budget, purchasing options, etc.Despite the weak start, after some research and consideration, I still fell in love with the car I drove, which is simply a testament to Honda and not this dealer, and I emailed the associate the following day to schedule an appointment with no response, whereas other dealers have been readily available via text and/or email for questions or for scheduling appointments. With low inventories, I took off from work to come in to avoid someone else getting the car.Working with a new associate, I was surprised to find that the sales manager wouldn’t honor the trade allowance they offered the day before, which granted the other associate had jotted it on a post-it note, so it didn’t seem very legitimate. In fact, I wasn’t given any estimates or decision making tools beyond a vague trade allowance figure and MSRPs of two similar vehicles they had coming in, penned on a notepad.I understand the chip shortage has changed the game a bit in terms of sales lately, but I really felt like this sales team didn’t value my time or interest and were relying on the great value of Honda to sell themselves to others, despite me showing up twice and willing to negotiate. I wasn’t asked if there were other options I’d be willing to consider or if I’d be interested in anything else (I am!). I gave two stars only because Hondas are great vehicles and I’m trying to be understanding about the constraints of the market right now, but unfortunately I don’t think I’ll be buying from Huffman Honda.

We bought my wife a 2018 used Rogue, but had to wait overnight to pick it up so they could perform the maintenance check and detailing.well apparently someone didn’t want to fool with the detailing and left it dirty on the outside (sand in the rear cargo area, dirty wheels, bugs on the bumper, smudges on the trim, etc).For $20k+ I assumed I would get a detailed vehicle but when you don’t care, you don’t care. So my wife and I are performing the detail ourselves.Just when I thought I found a good place to be a repeat customer. They knew I was going to shop for my stepdaughters car as well. Strange.They got 3 stars for being a no pressure sales type. I don’t do pressure tactics and told them up front. Maybe this helped or maybe they’re always pressure free. That was a good feature.

A great car buying experience. Randy was in contact with me immediately, and Casey did a wonderful job with facilitating the buying process. I love my new car and I love how easy it was to get it!

Horrible Customer Service. I found a car online that was listed on this lot. I called immediately and spoke to the salesman, he stated that the car still needed to be inspected (understandable) I told him my brother and I would be there the following Saturday morning (approximately 5 days after our initial conversation) first thing to test drive the car since we were interested in buying it for my mothers birthday. I asked him to please let me know if for any reason this car doesnt pass inspection. I never heard anything. On Friday evening I followed up to let the sales guy know that I would be there Saturday morning and that I live an hour and a half away, could he please confirm the car was available for a test drive. He informed me that it hadnt gone through inspection and it was still sitting outside waiting. I called the Sales Manager and he stated the car wasnt even there, it had been taken to BMW to be diagnosed since it wouldnt start the day before. NO COMMUNICATION AND I WOULD HAVE DRIVEN 1.5 HOURS FOR NOTHING!

I had a wonderful experience with Neil Huffman Honda. Isaac was my salesman and was friendly and very knowledgeable. He did not pressure me and worked hard to get me in the vehicle I wanted at the price I wanted.

I have been treated very well Everytime I have taken my car there for service and/or repair. No complaints.

Had a great experience and got exactly what I wanted. Our Salesperson was especially helpful and extremely nice. Thank you Neil Huffman Honda of Frankfort!

Excellent service, friendly, and professional as always! Our salesman was Isaac Anglin. Working with him put us at ease. There was absolutely no pressure, and he was very patient with all of my questions. When he didnt know something, he went and found the answer promptly. It was a pleasure working with him. This is the third time we have bought from this dealership, and this time we bought two vehicles. They have earned our repeat business for the foreseeable future.

First time customer and would give this dealership more than 5 stars if possible. Tech got my car into the service bay within minutes of my arrival. Was told to expect service to take an hour. 45 minutes later the service writer was handing me my keys. Problem fixed, no issues whatsoever. While waiting for my car, I struck up a conversation with the parts counter guy who was extremely knowledgeable, kind and helpful, and I wasnt even purchasing parts. Ended up buying a couple of Honda marketing knickknacks anyway. Friendly staff everywhere I went at this dealership. Shop here and get your Honda serviced here with confidence.

Eric Potter made the experience of purchasing a vehicle quick and easy. We had to travel an hour and a half to the dealership, but it was well worth the miles travelled. Mr. Potter was professional and accomodating, and he provided us with the information needed without any high pressure sales tactics. I love my new vehicle!

Excellent customer service, Thank you Dylan for getting us in a new ride.

First time buying a car and was very pleased with the experience! Have a great selection and the pricing was very good too. Eric Potter was the salesperson I worked with and he was very knowledgeable and answered every question I have had, even after the sale. Would not hesitate to recommend or go back in the future

Left several messages for call backs with John Carter, the finance manager, to cancel our protections. To then find out he lied about our rate being affected by our coverage. We also scheduled our closing and had everything ready on the phone but still took several hours to finish our deal. Service has been far from excellent. I will never refer a friend or colleague to this dealership and I work in customer service.

I am so grateful to the team at Neil Huffman Honda in Frankfort. I love my new (used) car! Mark Alexander & Cody Willhoite took great care of me while I decided. They were patient and accommodating. The financing process was super smooth as well (thank you Cynthia!). I highly recommend Neil Huffman Automotive group.

Morgan is a good salesman. He tricked me right into getting the vehicle I wanted. :D I love my 2019 Honda CR-V EX!!! Just look at it! It is beautiful and has more functions than I even know how to use! I have no complaints. I got the exact vehicle, payment, and color I wanted and two years of free maintenance, too! Jason, Morgan, and Taylor treated me very well. Neil Huffman Honda of Frankfort has a very friendly atmosphere. I highly recommend buying your next vehicle there.

Good deal on a used Odyssey. They do not detail their used cars as good as most car dealerships, but otherwise everything was good.

This place does not care about veterans the people that fight for our country thats for sure my dad had a one time $21,000 car that the VA was paying for and said that they wouldnt hold a car and if it took longer than two days for the VA to give them the money which it takes at least 30 days to two months for the VA to process it and get the car that they werent going to do it and that they did it one time before and it was a headache and knowing that the process would take longer than two days that was pretty much telling us they did not or wouldnt do it

Went in was good at first very friendly but then acted like they didnt even want to work with me was told to leave and they would call me when the car they thought i wanted was ready i still havent got a call and glad i didnt cause i found the car i wanted i will definitly not be going back here and will be telling my family and friends how bad tgis place is

I drove in from 3 hours away to look at a particular vehicle which is hard to find. The salesman I dealt with, Alex, was helpful and not pushy. He was very pleasant.However, when it came time to talk numbers, I was informed that the dealership no longer financed through outside entities and that I would have to finance through one of their lenders. I came in preapproved from a bank at home with a rate I was happy with - this shouldve been my first red flag, but again, Id already driven 3 hours for this vehicle.Secondly, the finance mamanger, John Carter, was incredibly rude and condescending. I remarked at how high the $699 doc fee was and he responded with a snotty well actually in Louisville area its x amount, so its not high. Given that Ive bought several vehicles in KY before and NO ONE had nearly that high of a doc fee, I wasnt pleased. He also, while applying for financing to their internal network of lenders, kept raising the amount I previously agreed to put down. I came prepared to pay more, so it wasnt a dealbreaker, but I find that extremely shady. Just an overall rude unpleasant man.Thirdly, their location-specific website, neilhuffmanhondafrankfort.com, promises free delivery of a vehicle within 200 miles. I live within 150 miles of this dealership, however the dealership manager refused to honor this, and since I drove myself 3 HOURS to get the vehicle, had to have my inlaws meet me from an hour away to get both the new vehicle and the one I drove there home. Ridiculous.Ultimately I wound up with a payment at a bank in Leixington that wont even give me the account number over the phone to set up auto-bill pay with my own bank and am currently waiting to get papers in the mail with this info 3 days before my first payment is due.Thankfully I can pay the vehicle off pretty fast and be done with this mess. So glad to be done with this dealership; I get sick in my stomach just remembering the ordeal with the financing manager. I would not buy a vehicle here again.

Great customer service and was able to negotiate a great deal for our daughters new car.

An excellent purchasing experience. Isaac in sales was excellent as well as sales Manger and finance department. Also we love our new CRV-Hybrid.

There were positives and negatives in my experience with Huffman Honda.Cons:- I wish they would have worked on the price with me at least a little. I guess some people like that no negotiation sales thing, I didn’t care for it.- I feel like they lost the extra key. They thought they had it, said they would look for it, don’t feel like there was much effort put into that.- I was flat-out told, “We don’t accept outside financing.” This turned out not to be a huge deal, because they were able to beat the deal I came in with, but it is still distasteful in my opinion.Pros:- I definitely didn’t feel pressured to buy. It really was a “here’s the truck, take it or leave it” feel.- The finance guy did work to get me the best deal he could after price was settled.- There was a major issue with the truck that I couldn’t have known about from just a test drive. Another dealership found the issue after I bought it. I called and spoke to the sales manager at Huffman, then went to see him. I was prepared for a fight to get them to fix this issue, but no fight was needed. They ordered the parts, scheduled the repair, provided a loaner, and did what the said they would do. They did the right thing, and that is hard to come by these daysOverall, I would probably buy from them again, but hope its a long time before I buy another vehicle of any kind from anybody.

Wow. Predatory lending allegations!!!I read a review on their website alleging that they practice predatory lending. I was considering flying from out of town to purchase a car until I read that. A person should be able to buy their car using an outside lender. How can you refuse to sell them a car UNLESS they use your in house financing. Really? Kickbacks kickbacks kickbacks. Or worst 👀. Go figure.

This is a review and a consumer alert. I am giving them a two because the person i was texting about a vehicle i was interested in buying didnt reply to my last two text and that it would reflect in my review. He did call me and try to tell me that he did reply to them and was sorry i didnt get them. Funny how i received all the rest of his text till the questions got difficult. Now to the consumer alert: If you pay cash or have a check from a finance company to pay them directly they charge you a $699 dealership processing fee to take your money and give you a title for something that takes them literally 15 minutes to do. Must be nice to make an additional $699 when you sale a vehicle for doing NOTHING and call it a processing fee. What Did You Do To Earn A Processing Fee!!!!!!!!!!!!

Very ENJOYABLE transaction. Celina Ritter did a wonderful job. Just giving me the facts and letting me decide They were thorough during the closing and fair in negotiation. What more can you ask. Glad I can shop LOCAL with a good dealership

Originally came to look at a used car, but ended up leaving with a brand new one. Customer service is wonderful and everyone is super knowledgeable. I’ll never buy a car from anywhere else!

Was car shopping and stopped here. The cars were pricey def wasnt in the range I was looking for but the sales people were very insistent about me leaving with a car even after I told them in wasnt interested and wasnt in my pay range. The store itself was clean.

Took my 22 year old daughter in there to assist her with her first new car purchase. Jason (sales manager) and Trevor (salesman) along with their finance guy went above and beyond to get her in the car she wanted even though she had bad/no credit. We will be returning in the future and highly recommend them. Cannot thank them enough

They are very rude and dont care about customers timings. Customers stand infront of them but they done even look at them. very bad hospitality.

My experience with Neil Huffman Frankfort KY was strictly phone conversations, text messages and email. I was interested in a used vehicle. I accepted the proposed offer. The sales associate asked for a credit card to hold the vehicle. I mentioned I was going to contact my financial institution in order to get the monies to them.Approximately an hour later.I was told they DO NOT ACCEPT OUTSIDE FINANCING. My financial institution was willing to wire the money or send a cashiers check. Long story short John Carter the Finance Director made it very clear. HE would NOT accept any funds in any form. Not wired, a cashiers check, or a credit card. (I was just asked to provide a credit card to hold the vehicle 👀) Unless it was with one of their approved lenders.PREDATORY LENDING PRACTICES IS ILLEGALa used vehicle acc

After purchasing a Honda CRV and after the 150 miles you get to take back the vehicle, Ive had multiple issues with the audio system going black or becoming unresponsive. Its a new vehicle, so I took it to service and got the response I thought I would. Its intermittent and they couldnt get it to repeat itself. The only way to fix this is to turn the car off and on to reboot the system, which is kind of hard when you are on the interstate. Sad that Honda would sell vehicles in this state. Junk.

Eric was great to work with. Most of the communication was email and text. He had a driver take the car a long distance so my mechanic could check it out before I purchased. Totally unexpected and greatly appreciated. Mark was also helpful at signing. Thanks!

Eric Potter was a great salesman to work with. When we thought we’d lost hope on getting the car we wanted, he made it happen! At a good rate that was suited for us too. He made us feel very well taken care of. Highly recommend going there for all your car shopping needs.

We needed a second car and researched the makes and models that fit the criteria we wanted. We narrowed our decision to two different makes and test drove them both more than once. Our choice was a 2018 Honda CR-V EX-L. Casey Bennett and Eric Potter were wonderful, gracious, and patient with us as we took three days to make our choice and extremely accommodating in meeting our requests.

Sent them an email what I would give for a 2020 Honda Civic EX-L and within 5 minutes I received an email back where they had accepted the offer. Did most of everything over the phone and when I arrived Randy had the car looking sharp. Easy to deal with and if you’re in the market for a new or used car go see Randall Adams hell take care of you.

Buying a new vehicle shouldnt be stressful, and at Neil Huffman GMC of Frankfort its not. My salesman Ryanade buying my new truck a very pleasant experience. I never once felt pressured or was given the run around.If youre considering buying a new vehicle please give Ryan at Neil Huffman of Frankfort a call.I love my new Sierra 1500!

I found a very nice 2017 Subaru outback @ this Honda dealership & from the moment I first called & got to speak to the salesman( Casey ) on Friday afternoon ..He was so professional on the phone & we arranged to drive up to see the car on Saturday ...Came back Monday to do the deal & trade in our car ..from start to finish we had one of the best car buying experiences ever !!Any where for decades !!No pushy salesman @ Neil Huffman just a relaxed & enjoyable car buying experience with a fantastic team 👍😀Great price & service all round & competitive financing from this5 star dealership .. dont go anywhere else !!Thanks again Casey your the best !!

Randy and Casey were great, honest, and helpful. We purchased a new 2020 hybrid CRV. They made the experience smooth and enjoyable. We’d highly recommend purchasing a new or used car here & ask for Casey or Randy.

Very friendly, personalized, and thorough service from Patrick Carpenter. I’m loving my new Pilot. Thank you!

Excellent buying experience! Pricing and service were outstanding. There was no pressure which was even better!

Cut a spare, non-chipped/programmed key for my CRV for $5, which included the blank key and cutting. No appointment required, no wait, very friendly. $5 to guarantee i don’t get locked out of my car is a cheap insurance policy. Would recommend this dealership if this is what you need since very few other places can cut these two-sided keys.

Autumn in Honda service went above and beyond to be helpful with my service needs.. By far my best experience in any vehicle service dept.. Ask for Autumn..

My service with Autumn this week was amazing. I have never seen such better customer service and the hard work to make sure things were done right. There was a missed scheduled service but she went above and beyond to correct it quickly and communicated with me throughout the entire process. I would recommend this business to anyone.

I bought a 2013 Hyundai, Santa Fe from this dealership and at the time of the final paperwork Cynthia Roe told us that the financial institution wanted a GAP insurance on the loan which I found out to be false. I have tried to get this insurance cancelled since March. I finally received documentation that the insurance was cancelled on March 11, 2020 and processed on 5/15/2020 but at the time of this writing the financial institution has not received the $995 credit. I have emailed Cynthia twice in the last two weeks and left a message for her yesterday asking her to let me know when the credit would be refunded to my account. I have never had a problem like this before and I have purchased many automobiles in the past. I assure you I will never deal with Neil Huffman at Frankfort, KY again.

Was the easiest purchase of a new vehicle we have ever had. A J and the rest of the staff were amazing. Highly recommend!Thanks for your help!

Eric Potter was a refreshing delight -- professional and helpful. We found the car we were interested in online. Eric located it for us and sent us on our test drive. He was never pushy or tried to talk us into a more expensive model. He answered all our questions and explained everything completely. We waited in the comfortable service area where there was fresh coffee and snacks while Cynthia in the business office got the paperwork ready. She was very friendly and efficient. I was impressed with how they made everything as smooth as possible. Eric offered us another appointment to finish the detailing if we didnt want to wait. Thoughtfulness and convenience at every level. I will buy my next car at Huffman Honda of Frankfort.

Charles. Awesome.Mark. Great.Manager...did not even try to win business. Came ready to purchase with cash in hand . We didnt purchase.Addendum: I dont waste time writing false reviews. I came with boyfriend and he was looking for his daughter a car. We did go to another lot and purchased the same car but better condition there. I expressed that my boyfriend doesnt window shop and we drove over an hour just for the specific Lexus he researched on the lot and had brought more than enough cash in hand with the intent to purchase that specific car. Attached is photo of the card Mark handed me. Again, Mark and Charles were super friendly and stand up guys. It was the manager and the fact he didnt even TRY to sell. I will let future customers decide for themselves. I will never come back there

Great place to buy vehicle Trevor was fantastic sales agent

Friendly service.

Even though I wasnt in a position to buy this lovely Acura TSX the friendly staff still let me drive it.. I had just purchased a car..should have waited..

Patrick was a fantastic help!! He was very responsive and not pushy. I had no idea what I wanted, and he was willing to listen to everything a very picky woman had to say! Definitely ask for him, going to this dealership!!

Bryan T. was unbelievably AMAZING! My husband and I have been to several dealerships, and had always felt like we had received everything EXCEPT the whole truth and nothing but the truth, and in all actuality, after conducting our own research, we discovered how right we were! However, after being taken on a 2 week ride of lies and deception, we found Neil Huffman in Frankfort, and I PROMISE you...its worth the drive! Bryan T. hands-down, delivered above and beyond our expectations, and more importantly delivered us the TRUTH! Hes EXCEPTIONALLY knowledgeable about every square inch of merchandise, and confidently answered the million questions we had (no papers in hand, no computer searches...undoubtedly impressive!) His patience is virtuous, but even more importantly, there were no hidden agendas, no scams, no vehicles that werent up to par...none of that! Instead, Bryan T. was very vocal in his honesty about EVERYTHING...even all the way down to signing on the dotted line! If only other car salesmen had the integrity like him...buying a vehicle wouldnt have the negative stigmas they already possess. He made us feel comfortable, not rushed, and definitely right at home. He took the time to consciously be open minded about our wants vs our needs, and has provided us with a vehicle, were sure the whole family will love! THANK YOU, SO MUCH!!!! BEST CAR BUYING EXPERIENCE EVER!!!! CUSTOMERS FOR LIFE!!!!!

Eric Potter worked tirelessly to get us the best deal possible on a 2020 Civic!!! When numbers weren’t where we wanted them, we thought we were going to have to go a different route and get a car that wasn’t what we were wanting at a different dealership. Eric came to the rescue and matched the price and we couldn’t be happier!!! Picking up our Civic on Monday!!!! I definitely recommend Neil Huffman Honda in Frankfort!!! Top notch service and made the car buying process an amazing experience!!!!!!!!!

The finnace. Manger. Was rude. If you. Make deal for. A specific term yheyvwill lie. Amd not stick ith it i asked for 36 months. Certian amount. Was. Agreed. We got there and it changed. The. Finnace manger. John carter. Qas. Not the niceest to deal with. On yop of that. Do not shop there

Service department was outstanding and fast

Outstanding service! We had a little issue while driving west and stopped to get it checked out. We were helped and the issue was corrected at no charge immediately.

The maintenance department had very friendly employees. Nice selection of vehicles.

I spoke to a salesman via email, suggested I fill out a credit application. After filling it out I receive ZERO communication afterwards. I had to call to find out my score wasnt high enough, even though I could easily provide a cosigner which would have gotten the loan (along with the nice cash downpayment I already had). I think it seriously unprofessional to pull someones credit, then because they dont like the score, blow you off, not even providing additional options, or at the very least tell you that you were declined. Stay far away from the company.

Take your Honda here for service!! I cannot thank Neil Huffman Honda of Frankfort and their service technician Autumn enough for helping us through some recent repairs on our beloved Honda Odyssey van. Autumn was forthright, friendly and honest through the whole process and I will never forget it. We are back on the road again, safely, and ready for many more road tripping adventures. I only have Neil Huffman Honda and Autumn to thank for that!

Worst experience in my life.I will never buy another car from here!!!

Made car buying super easy! Our salesman Eric was awesome. We drove a couple cars and decided on something that wasn’t at that dealership, Eric made it happen basically overnight. Literally exactly what I asked for! The price agreed on couldn’t have been beat anywhere else. Everything was super easy and simple. Will definitely do business with again!

Great car buying experience! Really great service from Patrick Carpenter.

Bryan T. was unbelievably AMAZING! My husband and I have been to several dealerships, and had always felt like we had received everything EXCEPT the whole truth and nothing but the truth, and in all actuality, after conducting our own research, we discovered how right we were! However, after being taken on a 2 week ride of lies and deception, we found Neil Huffman in Frankfort, and I PROMISE you...its worth the drive! Bryan T. hands-down, delivered above and beyond our expectations, and more importantly delivered us the TRUTH! No hidden agendas, no scams, no vehicles that werent up to par...none of that! Instead, Bryan T. was very vocal in his honesty about EVERYTHING...even all the way down to signing on the dotted line! If only other car salesmen had the integrity like him...buying a vehicle wouldnt have the negative stigmas they already possess. He made us feel comfortable, not rushed, and definitely right at home. He took the time to consciously be open minded about our wants vs our needs, and has provided us with a vehicle, were sure the whole family will love! THANK YOU, SO MUCH!!!! BEST CAR BUYING EXPERIENCE EVER!!!! CUSTOMERS FOR LIFE!!!!!

I had a great experience buying my first car at Neil Huffman Honda in Frankfort! Eric Potter was a great sales representative. He was knowledgeable and personable, and he helped me understand everything I needed to know. He was also great about communicating with me beforehand so I was ready to walk away with a new car. Taylor Moody was also wonderful! He explained all my opinions to me and helped me understand how best to manage my payments. Everyone I interacted with at the dealership was very friendly and I really enjoyed my experience! Thank you all so much!

Overall fantastic experience, would recommend to anyone. Staff was very knowledgeable, and friendly. They were upfront and not pushy at all. They’ve probably made a lifelong customer out of me. Eric was extremely personable and made me feel comfortable buying my first car alone.

Eric Potter helped my mom buy a Honda CR-V today. He was very helpful through the entire process. The dealership was respectful and responsible with regard to COVID-19 safety regulations. I am very pleased with the service at Neil Huffman Honda of Frankfort.

My husband and I recently bought a van from Neil Huffman Honda. Eric Potter was extremely helpful and went the extra mile to help us get the van we wanted. I was very please with our experience and would highly recommend Eric at Neil Huffman Honda of Frankfort.

In the midst of COVID-19, they made the experience very enjoyable to purchase a vehicle. The staff was very responsive to answer questions and very knowledgeable. This is the second vehicle I have bought from Neil Huffman, very satisfied both times. Recommend to my family and friends.

This past weekend I purchased a used car from the Neil Huffman store in Frankfort. The staff was very responsive, friendly and great customer service. I was very please with the whole process from negotiating the price prior to my arrival, the test drive and signing the paperwork. Was so easy and time efficient.

Great car dealership

Do not work with Celina. She took my card number over the phone to charge the deposit for a vehicle that I was buying for cash. I called 2 hours later to let her know that Im on my way just for her to tell me that the vehicle was sold. The store manager was apologetic, but she lost our business for good!

Absolutely fantastic! Normally I dread the whole car buying process, but Casey was awesome through the whole process. He was super knowledgeable about all the new car features and helped me make the perfect selection! He wasnt pushy and made sure I got what I wanted and that I was happy before I signed anything. I would recommend Neil Huffman of Frankfort to anyone! Awesome experience!

Really good prices and wonderful customer service!! Everyone was friendly and I didn’t feel like they were just trying to make a sale, they answered all my questions and helped me get a car that was affordable and fit my needs!!!

I highly recommend salesman Eric Potter he went above and beyond to help customize a payment for me and make sure I didn’t back out on a great deal. He’s very laid back and made this experience easy and less stressful.

Hmm. Predatory lending allegations. I will go elsewhere.

Excellent service department! Nathan is top notch. You’ve earned my business forever!

If youre looking for a new or used car in Frankfort or Lexington, I highly recommend this dealership! The entire team was amazing to deal with - from Mark to Lamont to Cynthia to Billy to Chett - each and every person went above and beyond to get me into the car I wanted. Thanks guys!

Everyone that worked in here are very friendly, my sale person, Celina is very patience, no pressure from her, very kind and easy to deal with. highly recommend

Nathan in the service department is the best. His customer service is excellent. Hes honest and trustworthy about any car issues you may have, and does a great job at getting you taken care of. Matt will get you together with your oil change and tire rotation and Ryann always gets my familys vehicle appointments scheduled with either of these guys, making it effortless and convenient. With them, and their service techs, were in good hands. Go see them for top notch service!

We just purchased a 2019 Honda odyssey. Our salesmen Jason was amazing!! Very informative about the vehicle we were looking at. Put us in exactly what we wanted. Also Taylor in the finance department was super friendly, easy to talk to and absolutely covered everything we needed to know. He went over all the documents that we were signing. We have bought a few vehicles and can say this was honestly the best experience we have had. Thanks guys!!

Great buying experience. Couldnt have gone any smoother or less stressful. Negotiations were friendly and transparent. Respectful, courteous, attentive and no pushy over-bearing sales tactics. Highly recommend working with Eric as your sales professional.

Best place in central Kentucky to get your Honda serviced! I live in Louisville and come here for all services for my Honda Pilot. They dont upsell you unnecessary services and dont lie to you about what is required. I have had bad experiences with the Louisville Honda dealerships so I gladly drive to Frankfort for the wonderful service they provide. Nathan Eversole is the best service Advisor. He has impeccable customer service skills and is very thoughtful and helpful. I will be sad if and when he leaves this location. Heather is another service advisor who has been great to me. Overall this is the most trustworthy Honda dealership I have been to.