I had a great experience at Toyota of Cool springs. I have a family member who is a mechanic who told me I could only buy Toyota because he could keep it running forever. Hes also the one who suggested Toyota of Cool springs. I never would have thought to go to the dealer but then he told me about the lifetime warranty that Toyota has for cars of a certain age and a certain mileage. I bought the first car I test drove as the price was excellent and I enjoyed working with Hunter very much. He was easy to work with and answered all my questions and I enjoyed my experience with him. Based on this experience I will return to the dealership next time I need a car. Thank you so much!

I brought my car in July of 2021As of Saturday they say i need to replace all 4 tires and it will cost me 995.00. I love my car and liked the salesman. However they knew i was in a tough position when I entered the dealership that day in July. I drove a 2017 Buick Regal (that had been only serviced by dealership) the cam shaft locked up. I spent about $800 at another shop trying to get it fixed before i gave up. I took the car to Toyota and decided to trade. I explained that I had lost everything when my apartment burned down on 5/24/2021 and I was trying to get things together and now my car. I was there to closing because I just felt like I was getting a raw deal and so much so I never even TEST DROVE the car. But because i needed a car that day they had me. My car needs tires less than 3 months after buying the car. They services department says well they dont replace if they are semi low. He says I give you a deal on your tires with our sale which is 995.00 for 4 tires (which one is free). When I looked on Toyota tires it stated those tires were a little cheaper. GO BUT TAKE SOMEONE WITH YOU-- Single mother of 3, stuck between a rock and a hard spot didnt get the best care with them.

Make sure you ask what the exact price of the vehicle youre purchasing actually costs. They put a $5,000 markup OVER sticker price. Wont purchase from them EVER again and definitely would NOT recommend.Edit: called my salesman Carlos Griffin who informed me that the extra $5,000 that I was not told about was due to “market value”.

I received an email from Toyota of Cool Springs claiming they were paying up to $5,000 over Kelly Blue Book for trade ins. I took my vehicle there for their professional appraisal. After waiting around for over an hour they still had no appraisal value. Got an email later that night from a Salesperson, with there professional appraisal. They offered me below Kelly Blue Book. If you get any of these emails, dont waste your time, they are not offering anywhere near Kelly Blue Book trade in values.

Great car buying experience. Jerry West has been great to work with. He answered all of my questions quickly and professionally. Thanks for making the vehicle purchase easy and quick!

Great service from beginning to end. Got me checked in within a minute of my arrival. Definitely the service I’m accustomed to from the Toyota dealerships/service family because that’s exactly how they make you feel at this location

Great service and people. A good experience. We had a few hitches as always yet they moved through them with ease and professionalism. Highly recommended.

Salesman, Nick was awesome!! He answered all of my questions and worked to get the best trade in value. Mike in financing was awesome as well!! He explained everything about the warranty as well as the financing rates. Overall, I had a wonderful experience and would recommend for anyone to buy from Toyota at Cool Springs 😊

I have been doing business with Toyota of Cool Springs since 2013. They have done everything they can to make a dealership experience as pleasant as possible. They go out of their way to make me happy and that is tough to do because I am very picky. My daughter brought her Lexus to the dealership for an oil change and inspection and John was excellent! This was my daughters first time going to the dealership by herself and she was treated so well that she called me on her way back to UT Knoxville to brag about how nice John was to her and got the service to her vehicle out the door fast. A special thanks to the service department.

This is the second time I visited Toyota of Cool Springs. John in the service department always goes above and beyond the call of duty. I am proud to say that John is a Veteran and I am happy to see that Toyota of Cool Springs hires Veterans.

Isaiah is the absolute man! You guys, give this man a raise…We were truly taken aback by how welcoming, kind, communicative, explanatory, and helpful Isaiah was when we dropped off our 4Runner last week for service. He welcomed us into the dealership as if we’d known him our whole lives. He explained all of the items being repaired on the vehicle extremely well, and made sure to leave no pertinent information out. He followed up with us throughout the day to keep us updated on the status of our vehicle. We truly valued and appreciated our experience with Isaiah and felt very lucky to have someone like him assisting us last week. I will say it again - GIVE THIS MAN A RAISE! We are now forever loyal to Cool Springs Toyota because of Isaiah!

Shortage in inventory is not a reason to treat your customers with an attitude and rush them out. They refused to do a one payment lease because “they didn’t know how to” which is funny since they use Toyota financial, I was than told “if you don’t like the numbers there are 10 people behind you wanting to buy the car.”They also charge a “market adjustment “ of 3k even on the Corollas which is a sad way to take advantage of the situation.There are several dealers the won’t charge this crazy “market adjustment “ on a common vehicle like a Corolla and will treat you much better.

I had an amazing experience at Toyota CS thanks to Jerry West! Jerry went above and beyond to help me find the car I wanted in such a little amount of time. When he says he works for his customers, he means it!

I just moved to town and went into this dealer for service. The oil-change was fine, but they absolutely positively sold my information because a few days later I started getting lots of junk mail about extended warranty for my 2013 4runner, tons of phone calls I cannot stop about extended service warranty, etc. I had not even changed the license plate on my car from another state so it was not anything else. I cannot stop calls that come every other day and am trying all the spam blockers for iPhone. It is possible Toyota is selling my info, and not Toyota of Cool Springs, but I am finished with this dealer and will drive across town for a different Toyota dealer. I noticed that Toyota has a big web site(you can find it easily with google) that you must specifically go to and fill it out in order for them not to sell your info, which I did, bit I really might stop using Toyota as well.

I went in to have my scheduled oil change and tire rotation for the first time with my new 4 runner.Everything went really well and the service people did a great job.Luke was the person whom I talked to and took care of getting my vehicle serviced and he did a great job of letting me know everything that was being done with it and was very friendly, courteous,and helpful.

If you want to pay a $4,995.00 market adjustment on your new 4Runner then this is the place for you! Just drive up I-65 to Beaman Toyota and speak with Steve Welch. Much better service and transparency than this dealership.

My husband and I had an excellent experience at Toyota Cool Springs. Pat Howard was our sales associate and he was so pleasant and easy to work with. Super knowledgeable and upon deliveryhe was very nice, patient and thorough. He helped me set up all the technical features. I had not bought a new car in so long that all of this was new to me.Trey, the finance manager was also a pleasure to work with. He was very efficient and thanks to Pat he had already had done some of the work before we went in to see him so it was quick and easy. They we’re definitely a fantastic team to work with. If you’re wanting to buy a new or used car, go to Toyota, Cool Springs and see Pat and Trey.

Great place to buy your auto.This is my second Avalon I have purchased from this dealership. Friendly and informative. Patrick is a delight to work with on deciding which version to purchase. I decided on the hybrid because of fuel savings and went for the premium package. Love the air conditioned seats in this hot and humid weather. Loads of bells and whistles as well as safety features. The purchase process was easy and timely which says a lot for this dealership.Beautiful car and I am very happy. You will not be steered in the wrong direction with these folks!

Excellent service in all ways. We have been a customer for many many years and will continue to be going forward. Thank you George and Dena!

We recently purchased a 2016 Tacoma from the dealership. Many aspects of the experience were what you would expect from any dealership but there were some issues to say the least. Our sales person Alan was very helpful and prompt at answering our questions. He also did an amazing job helping us to secure an awesome price as well. As far as the service department( who I am assuming is in charge of inspection and detail) did a very substandard job! All the fluids were quite low and 3 out of the 4 tires were low on air, but it went through a rigorous inspection?! Odd! The detail job was rushed for sure and I think a teenager could/would have done a better job. Needless to say we did not have a good experience buying a used car. Perhaps they are more focused on their new car buyers?These photos are from our newly purchased truck!

Worked with Jerry West and couldn’t have had a better experience. Easy to work with, and very professional, and helped me get all the things I needed.

Both Mark and Johnny were great. They helped the process go smoothly.

Ray and Heather are awesome to work with! They kept me informed of the wait time and the issues with my car. They checked with me before doing any repairs as well as left me know the prices. Great service and nice place. Definitely recommend them if you need your Toyota serviced and are in the area.

Went in for my first maintenance, very attentive, and helpful, couldnt ask for better customer service!Daniel was awesome

Richard was extremely helpful. He worked with me for over 6 months finding the perfect truck.Throughout his search, he stayed in regular contact updating me on options. On the day of the sale, Richard and the staff helped get me in and out quickly and seamlessly.

I have been coming here since 2016. The old advisor I had was great but he left two years ago. Since then service is poor. Today I had an appointment and took my 4Runner for an ongoing squeaking noise it has. The advisor told me $228 and hour to diagnose the issue. Thats ridiculous. Before today, I had my 60,000 mile service performed there and the mechanic brought it out and was still squeaking. I asked what he thought it may be and the answer I got was I dont know.

Friendly service. I am very impressed with the professionalism in the service department. I feel Jon went above and beyond the call of duty. I also learned he was a Veteran. I will continue to use this Service department because of him. I also wanna thank Toyota of Cool Springs for hiring Veterans.

Jordan was great! He went above and beyond to make my purchase of a used vehicle very straightforward and seamless. He followed up, had paperwork ready so the process went quickly, and even assisted with delivery.They have earned my business going forward!

I took my car in to get my 20,000 mile maintenance and had a wonderful experience. John helped me with everything I needed and was in and out very quickly. I will for sure be back!

Made an appointment online for oil change. In and out less than 1 hour, no hassles!

I had a very nice experience here. The staff was super helpful and went out of their way to me the vechile of my choice.I am truly grateful for the experience.

I had a wonderful experience with Toyota of Cool Springs in the purchase of my RAV4. I love the vehicle. Thanks to Sales Associate Patrick Howard I had no problems at all with the purchase. I would definitely recommend Patrick Howard. I have had no reason to experience the Service Department yet. I am cautiously optimistic that it will also be a positive experience.

Tim was so thoughtful and thorough. Comfortable and spacious lounge. Efficient service. Great all around!

Kenny Eastman took great care of me. He made the deal work when I thought it wasn’t going to be possible. Toyota of Cool Springs literally always makes it happen. Best dealer in America. Period. Especially with folks like Kenny.

Kenney at Cool Springs Toyota is the man! I highly recommend asking for him the next time you’re looking to purchase a vehicle.

Ive been to Toyota of Cool Springs service several times. Each time is a great experience. They really know how to provide excellent customer service.

Every visit I have had in the past was a horrible experience with sales people that were always rushing you to give them a yes or no answer on buying a car with no prior communication. My view towards the dealership was never a good view until I met Jerry West a couple of weeks ago. He had exceptional customer service and wanted to actually communicate with me. He was not rushing to make a sale and gave very comfortable and transparent vibes. Although my plans on getting a new vehicle fell through as of now, once the plan resurfaces in the future, I look forward to speaking with Jerry West and getting the car I need.

During my routine maintenance appointment, I was greeted by John. John did an absolutely jam up job in assisting with all of my questions especially concerning some marks on my vehicle. He gave me the exact item to help remove the marks and they worked like a charm. With exceptional service, comes exceptional customer satisfaction. Thank you, John, for being so thorough and helpful during my appointment.

The service advisors were quick to great me to receive my vehicle that had a recall! So far, Im impressed! Hopefully, theyll meet the same standards when I pick the vehicle up!

It is always a pleasure working with the staff at Toyota. I am always greeted warmly, the service is explained clearly, and I get updates on my phone. I never feel they are trying to sell me something I dont need. I highly recommend their service department.

Jason Han did a very good job of explaining the pricing and trade in values. It made me process very easy. The finance department was awesome also! They were able to get the right payments and at a very low interest rate! Overall a very nice process!

Horrible place, do not ever buy from here. I am paying $600 a month payment to not even be able to use the screen. This displays and beeps all the time and will not let me do anything. So here I am going to have to spend about $1200+ to replace the screen myself. Called Mike the Manager of used sales, that was a joke. He said that I would have to bring it in, I live over 5 hours away. He said that they mightfix it or get me another vehicle. He stated that he would call me back. Here it is two days later and have heard nothing. This place would rather ignore you then fix their mess ups. Do never buy from there.Day 3, and still have not heard back.

Very good experience, they were clear and communicative about wait times and started the job as soon as I arrived for my appointment. Professional and courteous staff. Also the comfortable chairs in the waiting area are a big plus!

So my wife and I, like everyone else, hate the car buying process. But this dealership, particularly Kevin, made this process honestly one of the easiest I’ve ever experienced. As someone who has bought multiple cars in my life, Kevin is truly one of the best salesmen I’ve ever worked with. I am a sales manager, albeit in a different industry, but I would hire this guy in a New York minute.Seriously everyone, if you find yourself going to this dealership, do yourself a favor and ask for Kevin

Recently purchased my vehicle here and had a great experience with Jason Skaradowski. He was a very straightforward sales person

I dont believe I have words to describe just how truly amazing my experience has been at Toyota of Cool Springs. John Kho was professional but also so warm and genuine. In just a few minutes with me he was able to show me the car I didnt know I wanted but absolutely needed. It was so quick and smooth. Johnny Nuzzo in financing held up to the same amazing service standard that I had received since walking in the door. This man went above and beyond to not only guarantee I was walking out with my car being financed, but he worked on it for DAYS! I am now paying HALF of the interest I had originally signed on. My gratitude is beyond what I can express. Thank you so much to both John and Johnny for truly being a blessing. 100% recommend them both for all of your car needs!

My customer experience was outstanding. Dupane provided superb service. He prompt on providing detailed information on service and repairs required. Followed up and detail quotes on cost of repairs. One of my best experiences there at Coolsprings

I have been greatly happier now driving my Toyota Camry after visiting this neighboring dealer service to repair a/c electric control parts and reducing and cutting off rpm issues. They have fast and clear diagnosis, very kind service dealer, fast and top professional technician works on my old car’s year long problems. Before I visited several places. Running powerfully like new and side benefits is check engine light never coming back on dashboard after it. I enjoy confident and pretty relaxed driving thankfully. This is brilliant and dependable service dealer, 😊🙌🎶

This was a very good purchasing experience. The sales person was very personable and knowledgeable. There was no upselling or pressure. The finance guy was great too. The whole process was smooth and reasonably quick. I will likely purchase from this dealer again in the future.

Despite making an appointment, my oil change took 2:15. I pulled in and parked next to someone that looked like they would be helping me. He told me to stay in my car and wait for someone to help me. He continued to sit there doing nothing while I waited. Fast forward, they didnt even let me know my car was done. I had to ask to find out it was. Luckily there was a buffalo wild wings close to fill my time. I dont normally write reviews but the service was so bad I feel I should share. My previous oil change was at a different Toyota dealership in the area and the experience was amazing. I will never return to Toyota of Cool Springs. If you like free wifi and to sit around waiting like a zombi then this place is for you. If you want to be treated like you spent a lot of money on a car and expect good service then go somewhere else.

Michael Hall was friendly and informative. He was a pleasure to work with.

Worker and manager were unable to assist me in the repair of one of the sensors in my car, claiming that I had to make an appointment and seeing all their workers without serving clients because there were no customers, simply because they wanted to, they did not want to attend. The worst attention ever seen but when you come to buy a car there “YOU ARE A KING”

I absolutely enjoy bringing my vehicle here to my checkups and maintenance work. The team is like family and professional. Thank you very much!

Do not go here. I bought my truck on June 2. The finance guy added an extra 6 thousand dollar warranty without my consent. When I got my loan in the mail it was obvious that they scammed us. I asked to get that warranty removed, they said it will take up to 60 days for it to fall off my loan. Now it’s been past 60 days and they won’t respond to any emails and nobody has answers. Do yourself a favor and don’t bring your business here unless you want to get scammed.

Excellent and friendly service from both the sales and maintenance departments. I drive to this dealership from my house, which is 25 miles away but it is worth it and I wouldn’t trust my car to anyone else. I even brought my dog once and everybody was super friendly to my little dachshund. They will certainly have my business for years to come for maintenance needs and when I’m looking to upgrade my ride. Also, shoutout to Daniel at the service center for an outstanding service every time I bring my car for maintenance.

Jerry West was great to work with. He was incredibly patient, professional, and straight forward. He answered all of our questions and went above and beyond to make the deal work. If you need a Toyota he is your guy.

Wow!!! The buying experience at Toyota of Cool Springs was fantastic! We had been looking for a previously owned pickup truck for our son and found what we wanted online through the dealership. Toyota of CS is a registered Car Fax dealership. When we contacted the dealership, we began working with April Cromety and couldn’t be happier. She is professional and knowledgeable about the inventory. Best of all is her friendly personality and willingness to go the extra mile for her customers! We highly recommend the dealership and suggest that you request to work with April! We are already working on our next purchase with her. Repeat business speaks volumes.

Great service. Alex was incredibly helpful and knowledgeable. I would definitely request to work with him again.

The service was great as expected. However the labor price of 180 is a bit crazy. I would advise you call around to different dealers and check labor prices before selecting you dealer of choice. Again the service was perfect very well treated and very respectful. When they quoted me the costs for my repair I had told them that I got other quotes from other dealers and they worked with me to bring down the price. I would use this place again if the labor price matched the other dealers. They would have gotten 5 stars on this review if it weren’t for the high labor price!

Great team of people… Mr. Eastman was very professional and honest about the deal. I will recommend doing business with him. The service department is also improving and they are more accommodating for last minute appointments. Thank you guys!

First rate service. Tech explained all the work doneThe service makes you feel like their only customer.

John Kerkendal was our service representative and he always ensures that the service is done right. He is an excellent customer representative.

The time of the service is good, and after the service they explained to you with details what they did to your car, it would be nice if they offer free carwash. but overall is good..

Cool springs has a very nice selection of vehicles, but if you purchase a vehicle from here please make sure you get everything you where promised and documented, because you will jump through hoops to get what was promised to you. Plus depreciating the value of your new car (adding miles) and feeling scammed out your money.

Isaiah is the absolute man! You guys, give this man a raise…We were truly taken aback by how welcoming, kind, communicative, explanatory, and helpful Isaiah was when we dropped off our 4Runner last week for service. He welcomed us into the dealership as if we’d known him our whole lives. He explained all of the items being repaired on the vehicle extremely well, and made sure to leave no pertinent information out. He followed up with us throughout the day to keep us updated on the status of our vehicle. We truly valued and appreciated our experience with Isaiah and felt very lucky to have someone like him assisting us last week. I will say it again - GIVE THIS MAN A RAISE! We are now forever loyal to Cool Springs Toyota because of Isaiah!

I always have the best experience with their service department. I am in and out quickly and they have always gone above and beyond to help take care of my vehicle.

Tony is exceptional at providing the highest level of customer service and is a joy to work with. Car received a new windshield, full service and is now in great shape thanks to the awesome team at Cool Springs Toyota!

Always quick and amazing service! My salesman, Jordan, was able to get me exactly what I was looking for and was great throughout the entire process. Would recommend this dealership to anyone!

I think Toyota of Cool Springs does a great job and has fair prices. I spent a couple of years trying other places but have come back to this place. It’s easy to make an appointment, the waiting room is comfortable, the staff are friendly and keep you informed about your vehicle.

Easy and timely in and out, and always helpful. Michael was great as my rep. Thanks guys.

Good experience with the purchase. Went in was greeted in a timely manner and even though the selection of cars wasn’t as normal were are not in normal times. They had more of a selection than most and was able to walk the lot without pressure. Salesman (Patrick) had no problem running back and forth to retrieve keys for the car I was looking at. Knowing Toyota quality I had no problem with purchasing a car without test driving. Very nice showroom and lounge in the service department. That is what sold me on this dealership.

I take my car to the Toyota dealer in Cools Springs in Franklin Tenn. It’s been a good place to go for my car but this past it was even better service than before. I’ve had my Highlander serviced at another Dealer but this one is by far the best. As long as their service stays this great, I won’t ever change!

Thank you all ever so much for having me in and out as you said Im very pleased with your work Beverly Bender In-N-Out and no time as schedule.

I had a wonderful experience having my truck serviced. The staff was very friendly and took the time to throughly explain all of the service options that could provided to me. It was a GREAT experience and I will return to them again even though I don’t live locally. John was an exceptional service staff member!!

Fast service and I was informed each step of the way what maintenance was being addressed.

I recommend this for everyone to go to cool spring to purchase a vehicle you cant imagine how they humble your business and you cant go home with out buying a vehicle for yourself

Perfect buying experience with Kenny Eastman. would recommend to anyone!

I went in the store knowing exactly which car I wanted and somehow I still managed to feel uncomfortable during the buying process. I was introduced to the finance person where a warranty was pushed on me after I politely declined 4 times. I guess it’s their job to get that commission but next time I’ll go somewhere else to buy a car

Mixed experience purchasing a vehicle here. Car was damaged during final preparation. Then they never processed my tags. Everyone was friendly and they fixed these errors when asked, but it just felt like they were careless and not concerned with my sale at times. Not a bad experience, just frustrating.Update: reducing the rating due to continued issues post purchase. The dealership never submitted my tags to the county clerk. No one at the dealership knew what was going on and it took over 2 months to get a license plate. I would definitely shop elsewhere.

The visit went really well. I started my recall appointment via online chat. My fuel pump got ordered before I received a follow up email which was fantastic. Scheduled the appointment next day. The repair only took 2 hours when I expected 3+.The only part that was off-putting to me was the service rep that greeted me. She was nice and perfectly pleasant but she really tried to up sell me on needing an alignment for which my Tacoma obviously did not need. She tried to tell me my tires had fraying - they obviously were not fraying. Wear was perfectly even front to back, side to side. The truck rides just as smooth as my Camry. This was unlike my normal experience with Toyota Cool Springs.

Toyota of Cool Springs is awsome. Carlos Griffin was my salesman he he was outstanding. He was very knowledgeable, very attentive to my wants. He worked quickly to get me on the road but did not rush me. The building was very, very clean and all the other staff was very polite. Then I was shifted to Apollo in the finance department. He was also very, very polite and very knowledgeable. He knew his job well. I will definitely advise everyone to go through this dealership. Thanks to every employee there for a great experience. AND... I love my new ride!!!

Superior customer service. I got frequent email updates, from Roman, on letting me know of the status on the parts I had ordered. A+++. Shipping was quick and everything arrived in perfect condition. Thank you for the good service, the great prices, and for making ordering parts online a breeze. Everything that I ordered will be keeping my 1971 FJ-40 alive. I will be recommending you guys to the online land cruiser community. All the way over in Texas,-Albert

Excellent service and care from the Service Advisor, John K and the professional mechanics of Toyota of Cool Springs (TCS). I brought my vehicle in without an appointment due to a concern of leaking oil after scheduled service at another dealer out of state. I noticed the oil on the garage floor and immediately drove to TCS. John was able to work my vehicle into the appointment line and the mechanic pro found the problem: a hand-tightened oil drain plug from the aforementioned service. Im lucky to have only had a small leak and not a total engine failure on the road. My hard lesson learned is stick with the professionals at TCS and no one else. They saved my holiday weekend from almost certain disaster while traveling. I am grateful for the care and diligence of the TCS Service Team. See you next time for my *scheduled* service.

This place was amazing. I will always go back when it’s time for a new vehicle!

Service is great and price is very good for a standard oil change. I will note they will try to offer extra services when they can that may not be necessary, but overall experience has been good. As I have gone several times. The additional ability to rent a vehicle as they work on your car is also a nice touch and is reasonable if you have a few errands to run

Every thing went great Michael took care of us right away and the car was done at the time we ask for

Excellent service as always. Always prompt helpful and take care of the customer!!!They really take care of us - we have a total of 5 vehicles that we take there (3 of the 5 bought there) and they are absolutely fantastic!Donna in the service department really is incredible.

I must say it was a pleasure working with Luke Sutton. I had scheduled my car for an oil change and tire rotation but when I got there, Luke went over my past servicing and let me know I wasn’t in need of an oil change on this visit. I have been to many service places and that is the first time someone was actually honest about not needing a service. I really appreciate that and will continue bringing my car to Toyota of Cool Springs. Thanks Luke

My maintenance check-up was very positive & the Service Manager I was assigned to was very helpful & polite. His name was Michael. Thank You

I was Very satisfied, Everybody’s Professional and cooperativeThank you all

Despite not going thru with the purchase due to personal reasons. The customer service was excellent. I truly enjoyed working with Kevin. Very patient and straight forward with me in a kind honest manner. Thank you Kevin 😃

Wonderful experience! Quick, thorough service! The tech explained everything and was so gracious. Highly recommend Toyota of Cool Springs!

Kenny eastman was my salesman and he had excellent service. Very cool and a super nice guy. Doesn’t look a day over 25 either

I took my Prius Prime in for the 20,000 mile service. Daniel was my service advisor. He explained the services which would be provided during this visit and the estimated amount of time needed. He was very congenial and thorough in his explanations. My car was completed earlier than anticipated. I was very impressed with Daniel and the entire service process.

Carlos made my car buying experience less stressful. He really worked to make sure I got the best deal possible for my budget. He spent all afternoon/ evening making sure I found the right car for my needs. He was patient to answer all my questions about the car. He did an excellent job with explaining the features in the car . I will be recommending him in the future to anyone I know looking for a new car. He was wonderful! Love my new car!

Stopped by today to purchase a van and the salesman, despite not having much inventory, didn’t even offer to discuss any inventory on the way. Or take my info to contact me when they get more in. He didn’t take the opportunity to show me the 2 new Sienna’s they did have. When I asked about used inventory - he mentioned one, stating “but it’s 40,000”. An odd comment in my opinion because he hadn’t talked to me for more than 2 minutes having no idea what my price point was.Not worth the hour drive with my 3 kids in tow! I love Toyota but will be taking my business elsewhere.

Fast professional service, very easy to do business with. Enjoyed our experience with everyone from the salesman, finance mgr., service department.Highly recommend this dealership

Kenny was amazing! Super helpful and knowledgable, he got us to the perfect car for us.

Great experience was in and out in less than hour and they ran my car through the car wash.

Honest and Fair !!Carlos Griffin put together a car deal in just few hours. I live about 600 miles from Nashville and Carlos went the extra mile to pick me up from the airport and chauffer me to the dealership in Franklin. The vehicle and paperwork surrounding the purcahse were exactly as described. Jason in Finance took care of all the out of state taxes and registration which ended up saving me a few trips to the local BMV. Prices were fair and their approach was honest and straightforward.