Great service once I got the vehicle in. When calling for service I received a 2 month scheduled service. That was just for a oil change. I purchased a new vehicle from the Same dealership and was told by the phone receptionist that is just the way it is now. Not good for the customer. Again the dealership should of been given the ability to schedule their own work.

Extremely pleased with the entire process of purchasing our Tucson. The salesperson was very helpful and knowledgeable of the various features of the vehicle and made certain all of our questions were answered. At no time did we feel rushed to make a decision. .

Excellent shopping/buying experience. Craig gets things done and knows his stuff. We purchased our Tucson from him and hes been our first point of contact for the last 2 years. James in Service has been informative and really helped us keep our Tucson safe, comfortable, and working smoothly.Ive met and worked with several of the staff there and they make it easy - whether buying a car or getting service.

Thanks to the team at Hyundai of Cool Springs Im riding in my new BMW X3 and couldn’t be happier! Shout out to Haj and Brian! They got the vehicle delivered to me a week after stopping in to look at it on a road trip with no issues. If you’re looking for a good deal and fast, friendly service and you’re in Franklin or the surrounding area- GO SEE THEM!!!!

Anthony Berry service advisor was very attentative as well as knowledgeable about my car. He was extremely helpful and took time to review my service history. I give him 5 stars.On different matter I found the labor charges to be excessive, and not competitive with independent auto repair shops.

Anthony Berry in the service dept. is professional and a complete JOY to work with, he called and kept me informed just as he said he would which doesnt happen often other places. We purchased our car from this location as well and with service like this we will be life long customers!! Great JOB to whoever hired Anthony!! He is awesome

Update: I would just like to provide an update regarding my negative experience. I got a call from the manager today and he immediately made it known that he was going to do everything to makeup for the poor service that I received. He was very apologetic and asked how he could improve my experience. He honored my request for a refund on the parts that I pre-ordered, but never received. He was extremely nice and seemed like he was genuinely concerned about my review and how he could make sure that other customers dont experience the same issues. Thank you Nick!

3 times they have had my car for a recall and 3 times no part to finish the job. My time is very valuable.

Car sales is a very competitive business generally associated with high pressure sales techniques. For some customers, especially those of us who are seniors, this too often leads to buyers remorse. This is not the case at Hyundai of Cool Springs. From our first contact through the completion of our purchasing process, we worked with highly professional and supportive staff whose primary interest was our total satisfaction with their product, price and ongoing relationship with the dealership. We were very fortunate to have a two-person sales team that were well informed about the vehicle and answered our questions in a straightforward and thorough manner. The General Manager took interest in our decision -making process, not to just make the sale but to insure that the dealership had done everything to earn our business. The Finance Director was highly efficient and we appreciated the very competitive rates. We would recommend Hyundai of Cool Springs without reservation and value what we know will be a very positive working relation now and in the long term.While we had a great purchase experience, we have been very disappointed when trying to get our car serviced. We began in August to get our first service check only getting the car in on October 19th and only then learning of a recall that we were not informed in advance. I am now concerned that service after the sale may become a reoccurring problem. If we had anything seriously wrong with the vehicle, I now am uncertain if timely attention will be possible.repair service will not be available in the short term.

Haj was extremely knowledgeable & helped us through the buying process. He was one of the best sales rep that I have had the pleasure of working with & we got through all of the paperwork in a timely manner, I drove off with my new car same night. I highly recommend seeing Haj at Hyundai of Cool Springs.

Heres the deal: It doesnt matter how comfortable the waiting room is or how good the mechanics are, if you cant get anybody to answer the phone or call you back or let you know when your car is ready, it doesnt matter.This has been an ongoing issue for the last couple of years. It was so bad, the manager finally gave us his personal line to call directly. When we had to resort to that, he never called back either.Were just done. Were taking our business downtown.

I was told it was going to be three weeks for a simple oil change, maintenance, and tire rotation by the scheduling department. I have a service plan and we have a trip planned so I needed it done sooner than that. Chris, in the service department, made it happen for me. He went above and beyond. Thank you Chris! And thanks to the service staff. They are very nice and made the day easy and efficient.

I highly recommend Craig I ordered a Hyundai Palisade Calligraphy from them back late last year, he was an awesome salesman great guy to work with ran into no issues throughout the entire process. Whole process from the pickup to finance took me like an hour and a half got the car for MSRP (which for this vehicle was difficult enough). I will be going back to them again in the future!

My first time buying a car from a dealership and I was a little nervous about the process. We worked with Greg Morgan and had such a good experience with him and his team. They were patient and not pushy at all which I was very grateful for. They made sure the car was detailed, tuned, and ready for us and we really like this dealerships powertrain warranty.

Very timely service. Also communication was excellent. I was updated about service issues often.Highly recommend Hyundai of Cool Springs

I had been to the downtown Hyundai dealer and the sales person was rude and felt like he was doing me a favor by showing me a car. I quickly left the dealer and contacted the Cool springs dealership. It was like day and night, they were very professional and did not waste my time. I would suggest to anyone wanting to purchase a Hyundai to visit the Cool Springs dealership.

Haj is the man you want to see. He took such good care of us on our first brand new vehicle purchase.

The whole staff here was extremely helpful and gave me a completely different feeling then other dealerships. I never felt rushed or pressured into making a decision. Let’s not forget the absence of those extra fees other dealers like to pad the total with. I tried to find them I really did but from the moment I step into the dealer to when I drove off the lot, the team at Hyundai of Cool Springs truly had my dream in mind.

It was a very positive experience. The service manager, Chris, was very helpful in fixing my problem. I will now go to Cool Springs Hyundai for all of my car servicing!

It was awesome ! Always so helpful and explains everything there are going to do ! Explains so I can understand it !! Always so nice !!!!

Anthony was great. Worked me in at 7am to ck and replace front brakes. Was finished by 9:30 even though I was a work in. Thanks

We have been doing business here for several years. Everyone is very nice and they do excellent work in the service department. We look forward to many years of working together.

This review is strictly regarding the Service Department. Had a Santa Fe that went into Safe Mode twice with symptoms of the connecting rod bearing failure recall. They claimed that nothing was wrong with my car and sent me on my way. A week later my car broke down on the interstate with severe engine knocking and the engine became disabled. Now, Im getting it towed to a different Hyundai dealership. The service dept. is very bad about answering their phones and also left a dent on my door, but never return my call about my concern. I hear great things about their sales staff and their admin staff was very helpful; however, every time I was forwarded to the service dept. I was left with no answer and a full voicemail.

The salesman, Joe Macke, was fantastic to work with. I truly believe he went above and beyond to help me get into my new Genesis G80

We received an email about a recall on our 2019 Hyundai Santa Fe XL. So we scheduled an appointment to have the issue resolved.The appointment was at 10:15am. 2 hours later, my wife asked if the car was done yet. She was told the part for the recall had not come in yet, so she’ll have to reschedule another time to bring it back.When asked what they did with the car for the past 2 hours, they said they inspected it! Really!!! There was no apology. No “how can we make this waste of your time right!” They could have at least paid for her lunch.Therefore, if there was a no star, that’s what I would give the service department at Hyundai CoolSprings! 👎🏻

From the first visit we have had a great experience with Hyundai of Cool Springs. 5 stars on all points! I highly recommend this dealership to anyone looking for a new or used car.

We bought our 2020 Nissan Murano from Haj 2 weeks ago and were very pleased with the customer service that he provided. We would definitely recommend seeing Haj if you are buying an automobile from Hyundai of Cool Springs.

Very poor customer service, never returned my phone calls, I always had to call the service department to get an update. Took over a month for the class action engine failure issue to be completed. Still waiting for a call a month after the repair to explain what was done. Real shame because we are a Hyundai car family but after this experience we will most likely be looking elsewhere for our new car.That was the problem - no one ever called like they said they would. Id be thrilled if someone actually called me.

Anthony and the team at Cool Springs Hyundai are always very friendly, however, it has started to take 2 hours for an oil change any time I go in for routine services (2020 - 2021). I don’t always have that kind of time available so I’m hoping they can return to their quicker service times soon. It may be related to the Coronavirus pandemic, so I will plan to post an update if timing for appointments improves. It just used to be much faster for just an oil change and tire rotation, especially after scheduling an appointment prior to arrival.

They are awsome! They treated like family. I will be back to purchase another vehicle soon.D Gray

The staff was very helpful and friendly! They definitely went above and beyond to help me and I recommend everyone to go there!!

Customer service was outstanding and from every step of the purchase to additional Perma-sheld protection application. It was an easy and friendly process.

Just bought a sonata n-line and let me tell you.. Haj was an absolute joy! Not pushy, extremely kind, and just all alround easy to work with. He took time to answer questions, didn’t hesitate to let us test drive something else. The financial stuff took quite some time due to how busy they were and being short handed but he never made us feel rushed and made sure we were comfortable. I would buy from Haj or anyone like Haj 10x over!

We have been searching for the right SUV for a long time and have been to many dealerships. Greg helped us one day and Jay helped us on another day and they were fabulous to work with, make sure you ask for them! We ended up at another location because inventory was limited but our time here was better than others!

I purchased my new 2021 Hyundai Sonata from this dealership and absolutely love it. From Craig my salesman to Chad in finance everything was great. The amount of time I was there from start to finish was phenomenal and I am so pleased with everything.

Buying a vehicle from this place was fine until the delivery of vehicle to your hands.Their vehicle detailing is worthless. Purchased vehicle day before, set up pick-up for next day, 11:30 am. They had not even begun detailing vehicle by 11:30. Had not even started.THEY DO NOT VALUE ANYONES TIME.Never again.

My car had engine parts that were being recalled. I went ahead and made an oil change and tire rotation appointment for the same time. They were able to schedule me in the same week I called. Chris greeted me and told me that the oil change would be easy,(an hour), but the inspection of the engine could last 2 hours or more. My appointment was for 12:15, so I was thrilled when they told me around 2:00 that I was good to go.

Service appointment this week was quick and a pleasure. Anthony was my service advisor and he listened to my questions, provided helpful answers and took great care of me and my car!

Great experiences. I have bought 2 cars from them in the past year and both times they exceeded my expectations. Super friendly, quick, awesome customer service.

Call and made a appointment, for oil chage, and tires rotation. The service department said they were full, three weeks out. We set the appointment. When I got there they said I didnt have a appointment.They were polite. Took 1.5 hours

Excellent experience! Not pushy, dealer was knowledgeable with cars, realistic & patient with us. Didnt gas us or stereotype us into what he thought would work for us. We did are research, just wanted to test drive & buying in the summer....But we knew it was the right step to make when everything lined up with our prayers. Chad & Peyton worked to please & cared for us in a timely manner. Very professional experience! We love our new family ride!!!!!!!!!Thanks Guys

I dropped in on a Saturday for an oil change. I know they were slammed but Chris was courteous and accommodating. I will continue to take my car there for all maintenance.

Jay was our professional sales person.He kept us informed along the way and was very attentive to doing all that he could do for us. His knowledge was impeccable on the new Hyundai Palisade that we purchased.

I have purchased 2 new Hyundai vehicles and one used from this dealership and they have serviced all my cars. No one can beat their prices or quality of workmanship, including the sales department. I should be selling Hyundai as I am a true believer in the quality of the vehicles and durability.

Greg with Hyundai of Cool Springs was great. Showed me all the bells and whistles. Was great to work with!

I recently had service completed on my Genesis at Hyundai of Cool Springs. Overall the experience was unremarkable where they were tasked with performing diagnostics on a couple issues which then required several back and forth to understand if the technician validated all options. Overall the main issues were not addressed along with unauthorized work that was performed which deviated from the original WO that was submitted. Service was gracious to remove the charge as a result. Perhaps I need to taper my expectations on Hyundai’s flagship brand which may have been too high. I went into this thinking the service would be on par to previous BMWs or Lexus’ I have owned when in reality one just gets the service indicative of Hyundai. The Hyundai service at Downtime Nashville is equally problematic which presents an issue for Genesis owners in the middle TN area.

This is a great dealership for first, buying a car, and now to get it serviced for my first oil change. Theyve answered my questions and helped me in any way they could to make me a satisfied customer. My car was returned to me in tiptop shape. The people are very friendly. The car has been great thus far and I would highly recommend this dealership and their service center.

Drove down from Illinois to look at a car with the intent of purchasing. The process was extremely smooth. They were willing to go the distance to make the sale easy and problem free, give any helpful information that you request, and if you get the chance to work with Gregory, take it.

I was on vacation. Traveled to west Tenn then was heading back to Pigeon Forge for a few days before heading home to SC. The day before we headed to Pigeon Forge my trunk latch broke. I looked up the Hyundai dealership on my route to Pigeon Forge and this one popped up. We called them 30 mins before closing told them everything. The gentlemen who answered the phone asked what time could we be there the next day and made sure they had the part in. He asked if we could be there at 11am. We arrived at 1030am and was out around 12. Great Service and the waiting area was nice. Also there was no questions asked about it still being under warranty.

First off I will sale the sales staff was exceptional. They made the buying experience great. However, this friendliness ended when we had to bring our 2020 Palisade in for warranty repairs.The service department flat out refused to do repairs. They claimed Hyundai would have to put out a service bulletin for this issue before they could work on it. First off we confirmed with Hyundai corporate that this item is under warranty and checking on the NHSTA.GOV website there is also a registered service bulletin for this issue. The service manager has refused to fix our car and at this point refuses to return our phone calls. Thankfully Hyundai is a good company and corporate has arranged to us to get warranty service with another dealer.

I had a great experience working with Joe and his manager. As expected the process of buying a new car is time consuming, however having a pleasant and knowledgeable sales person is very helpful. I will definitely recommend Hyundai of Cool Springs to friends and family

Warranty is run by a Third Party - Hyundai has no right to claim an Unlimited Lifetime Power Train Warranty. Powertrain warranty claims were rejected without any explanation when all documents requested were provided.I bought my 2016 Hyundai Tucson in August of 2019 from Oscar Benavides at Hyundai of Cool Springs. I paid a HEAVY premium for the Unlimited Power Train Warranty on the vehicle knowing I would be putting a lot of miles on the car. I drove the Tucson for around a year and a half when a cylinder in the engine got stuck and we had to take it in for repair.The service tech said the repair would cost around $15,000 for the cylinder - I thought, No problem, weve got the unlimited warranty. (that we PAID for) This is where things turned south.For starters the service tech said that he had NEVER SUBMITTED a warranty repair before. We had record for every single oil change, service visit, tire replacement - you name it - documented down to the T, and they rejected the warranty three times. Turns out they use a THIRD PARTY for their warranties, which tells me they have absolutely no right to advertise and Unlimited Power Train Warranty.All we got for an explanation was a Sorry it got denied by the warranty company. No path of recourse, no effort made on behalf of the service department, and no explanation of why the warranty was being rejected. This has left me scrambling to find a new engine for the car since Hyundai of Cool Springs is completely unwilling to help their customers post-sale.

Karrie did an excellent job assisting me with a claim. The paint warranty was expired but she was able to get the repairs covered under goodwill. Her knowledge of the process was extremely helpful in getting this covered and her follow up was excellent.

Jay was a great salesman. He was knowledgeable and assisted us with an awesome purchase of a Tuscon!

This is a wonderful place to buy a car. Everyone was helpful and so very accommodating. Joe made sure I had the best deal in town. Definitely recommend getting a car here.

I purchased a used 2013 Avalon and I must say the customer service they displayed was beyond EXCEPTIONAL! Joe our salesman went above and beyond to make me and my wife happy. I would recommend Genesis Hyundai of Cool Springs to. ANYBODY!

Did the interactive chat, and the vehicle advertised was said to be at the dealership. I called the local dealer amd he confirmed. I drove there and went over all the details, CARFAX, PFEVIOUS OWNERS, service records, etc…and I said I would buy it, if everything checked out. He then said it was at their dealership in OH. After a few more questions and me asking them to send some more photos, he said that it was at their dealer in Columbia.He said they would call first thing in the morning. They open at nine, so at 10 I called amd was told“ My manager is trying to get a hold of them now I will let you know as soon as he does”2 hours later I as again amd get“ Still waiting If they don’t call in an hour you should call them ”I drove a little over an hour to that dealership with a check to buy, and was then told that the vehicle is Priced WAY HIGHER that what was advertised and essentially they will work out something but it would be for a lot more money.IMHO, this was a total bait and switch operation!

Hyundai of Cool Springs has the absolutely best service department! I actually live in Nashville, but I choose to drive 25 min. to go to their service department because they are so good. They are professional, so helpful, and they do great work. I highly recommend them!

I am not the type to write reviews, however, I hope that my review can help someone make a better decision instead of going to this dealership. We bought a brand new Hyundai in 2018 from them and took it back for a service appt as we moved back to the area recently and wanted to return to the same dealer we bought from. To my surprise we took it in for service today and had to deal with an unprofessional Hyundai of Cool Springs technician or service advisor name Anthony. I was told the price for service will be $700-$800 with tax. When I arrived to pick up the car I was told the total was over $900. They did NOT call me to let me know the price was increasing and to get verification. To make things worse, when I dropped the car off I was offered a roundtrip shuttle service home/back. I was dropped off, but when the vehicle was ready 6 1/2 hours later, I was told he has too many customers to pick me up and that he wont be able to come pick me up. I was stranded and ended up having to take an Uber with my 5 year old child that cost me $51 due to time of day. To be honest words cannot describe my anger and frustration towards the unreliable words that came out of his mouth. I will advise anyone who values integrity to look elsewhere.

Ridiculously bad customer service. The main number for the service department goes to a mail box that is full. I tried to let the front desk know that this error was occurring, and she huffed at me and transferred me back to the same dead mailbox. Rude and inconsiderate. I really regret buying a Hyundai now.

Brought my 2914 Genesis to dealer for a map update. After calling the service department numerous times without anyone answering and no one returning the calls from voicemail, I returned just prior to closing and found that no one had worked on the car. The Saturday prior the service agent attempted to update it but found the system did not recognize the SD card. I requested that they contact corporate for help but they never did. Giving up after 2 frustrating days, I had to fight to get a refund for the SDcard. This is not what I expect from Hyundai. I have purchased 2 vehicles from this franchise in the past.

Everyone courteous. Service good. Oil change and tire rotation a little more expensive than I expected because I had a coupon. Otherwise things went fine. Thanks to Jerry for taking and returning me from Costco.

One of the BEST and easiest car purchases I have ever made! Thank Cool Springs Hyundai and joe Marky for making it possible! Highly recommended!!

Great service and they do a good keeping you up to date on progress and anticipated completion. They also do a great job walking through everything that was done and why.

Drove up from Alabama and was met with smiling faces and a friendly atmosphere. Dealership was nice and clean and very inviting. Our salesman had the cars all ready to be test driven that he had picked out from our conversation on what we were in the market for.

Outstanding experience. thoroughly explained the work needed and cost, work completed within estimated time. Service personnel professional, knowledgeable and friendly.This has been what I have experienced the many times i have taken both of my Hyundais to Cool Springs Hyundai.Exceptional service department

The sales professionals at your dealership did an excellent job, Android i recommend anyone in the market for the car for your services.

Since I already expressed my experience with your general manager there is noSense in posting any other comments

Great experience at Hyundai of Cool Springs. Scheduled an appointment with Hannah Puckett and she was phenomenal. Had the car we were interested in ready to go when we got there, wasn’t pushy, and took time to review all of the entertainment and safety features unique to the car. Ended up purchasing the vehicle and the process went fairly smoothly and quickly.

Wonderful sales team and financing department. Honest and no pressure sales

Truly great & refreshing experience buying a car here. Sandy Knechtel was genuinely warm & friendly and no pressure at all. We felt like we were there as friends who just happened to be buying a new car. She let us leisurely go on 3 test drives before we finally found what we wanted. Sandy took the time to show us features on the car & even preset radio stations before we left. Mark in Finance was no pressure as well. Very friendly & probably the fastest time we’ve spent going through paperwork at a dealership. We’ll definitely be back!

Great level of service from Chris W. He consistently provided progress updates to my repair.

Quick, courteous, and bunny quick. I waited for my 2020 kona to be serviced at the dealership. I was told, initially, two hours. It was done in about an hour. The car was clean inside and out when it presented to me. The services were explained and also the cost. There was an error with the billing since the service was supposed to be free. It was not an intentional error and quickly resolved. I have to say my experiences with Hyundai cool springs have been nothing but good. Kudos to them.

I recently purchased my second Hyundai at this dealership. The sales and finance teams are friendly and knowledgeable. I feel they go out of their way to make you feel comfortable in buying a new vehicle and going over all the new tech with you. In addition, I had always had my Elantra serviced there and always had a good experience with them and feel they go above and beyond in the service dept.

I really enjoyed my car buying process at Hyundai of cool Springs. Hannah was awesome and kept me informed at all times during our negotiations. I was able to negotiate over the phone and show up for the paperwork. Hannah delivered the car with a full tank of gas and in a brand new condition. I highly recommend this dealership and Hannah for their outstanding customer service, courtesy and great vehicle selection.

The service team especially Brian was 5 star. Kept me informed throughout the process is Amanda of integrity.

Great service department. Very helpful, clean, and respectful. Any questions i had about my service were answered quickly and thoroughly.

Craig was great to deal with, and the experience was no pressure/no drama. In and out!

We traded in a 2017 Santa Fe for a 2020 to get all the latest in technology. We had other brands of cars before Hyundai and found out what a great vehicle this Hyundai turned out to be. Hadnt really paid much attention to the vehicle but now its our favorite. Its a beauty through and through. So proud of it.

Great customer service. Did not have appointment but the wait time was minimal. Thank you for the help!

Great experience here buying our new Genesis G80. Our salesman Craig was excellent.

Being in sales myself, I do not have the time to come and have my wifes car serviced. She is always pleased with the services and the courtesy they show her. In this day and age I appreciate the respect they afford her when she comes to the dealership.

My car had a recall for a new motor sadly there wasn’t a recall for it when I called for it so I had to use my warranty in order for there to all of a sudden be a recall and on top of that I had to wait 2 months to get my car fixed finally and my vehicle is still overheating and wasn’t fixed properly because I still had to connect tubes that weren’t even connected. Very upset

I have the sales person named Greg and he was awesome. I ended up buying the SUV call the venue and it’s the cutest car you’ll ever see. Greg help me get the price down by giving me as many discounts as he could find I spent hours with him so he even clean the car for me before we left at 9 PM. He will soon go over how to work all the electronics and safety features on the car.I highly recommend this dealership and using Greg as your sales person. You will not be disappointed. Tell him that Amanda sent you.

If I could give no stars, I would. I towed my 2006 Hyundai Sonata to this dealership under the direction of a mechanic in West Nashville after my car stalled on Christmas Eve 2020. I scheduled my appointment online in hoping someone would be able to assist me with my problem. I arrive, and the place was rather busy, as to be expected.It took me a while to get a hold of a service advisor but I managed to do so. I informed the service advisor of the cars issues, and I was told they would look at my car within a week. A week later, no communication.I traveled to the service department, a second time, and asked for updates. My service advisor wasnt there at the time but I was told by another member of the service team to please be patient and they would assign my car to a technician and get it looked at. Another week went by, and still no word. I called them again (3rd time). Once I got someone to answer, I was told, again, they were busy, a technician has been assigned, and they would give me an update in a couple of days. A few days past and still no word. At this point, Im angry that my car has been left in their parking lot, by a dumpster, for 3 weeks.After being fed up, I called them again on a Saturday morning, and asked if someone could at least check my battery. Their track record of not doing anything proceeds them, so I decided to visit the dealership and check the battery myself. No surprise that no one did anything except the hood latch on my car was broken, which it wasnt broken when I had the car towed there. That was final. I had my car towed to my own mechanic (which I shouldve done in the first place), and they were able to look at my car, find the problem and fix it within 2 days. Fortunately it was nothing serious.I understand how busy service departments are, Covid is causing anxiety, my car is rather old and warranty customers may take priority over non-warranty customers. It doesnt make it right but I get it. All I wanted was some form of communication and transparency and this wasnt received. If you werent able to take a look at my car after the number of times I called and visited, then let me know and Ill decide on what to do next. I expected a lot being that this dealership and service department was regarded as one of the best in Franklin, TN by the ratings it has received. Looks can be deceiving and actions say a lot! This level of service was unprofessional, in my opinion, and cant go unnoticed!- George T.

Check in at 9:15 got my SUV back at about 1:30/2:00. Return dirty with dust all on the outside and inside. Still have not properly repair paint job on SUV.

Great dealership! Wonderful sales experience buying my Genesis G80 Sport. I love this car! The service department is great as well. Always welcoming, friendly, explains things in detail and works hard to get you in and out quickly. You won’t be disappointed!

Hyundai of Cool Springs (“HCS”) has failed numerous times to print to provide adequate service/repair to our to Santa Fe SUV’s. A couple of years ago, I had a rattling noise in the back of my 2014 Santa Fe, which HCS failed to identify or repair. I took my car to a mechanic friend of mine, and he found the problem and made the repair. Recently, HCS aligned new tires on my car, but failed to align the steering wheel, so I had to return my car to have that redone. My wife’s 2018 Santa Fe needed a repair due to a recall notice, and HCS lost her key fob. I called the service department a couple of times and ended up having to leave voicemail messages that were never returned. We still haven’t received the replacement (8/9/2021), although it was promised to be ordered on Monday, August 2. Found out by contacting HCS parts department that it wasn’t even ordered until Friday, August 6. If you lease or purchase a car from HCS, I would suggest finding another service/repair company to handle all of your Hyundai repairs.

Was very pleased with my my service visit.

This was a great vehicle buying experience. Pricing and negotiating was very transparent. Sandy K. was an absolute pleasure to work with. She did a great job at listening to my needs, wants, and expectations. At no point during this transaction did I feel pressured to purchase anything I didnt want or need. I will definitely recommend Hyundai of Cool Springs to any friends in search of a new Hyundai!

Took two weeks to get an appointment. Had an appointment at 8 a.m.Arrived at 7:45 a.m. and checked in car. Two others waiting in waiting room. Waited three hours for oil change! Other two also waited three hours. Only one car was brought up and only one person paid for service in the three hours. Service was extremely disappointing.

I had a great experience! They were friendly, helpful and never pushy.

Experience was top notch, salesman was incredible as was all the staff. Definitely recommend considering this dealership specifically when shopping for a new car!

I scheduled a repair for a recall and asked them to fix the tint that had a small bubble from when we purchased it. When my wife called, she was told someone would call her back, but that never happened. I called a month later and was told they would look at it with the recall. When I dropped it off for the recall I reminded them to look at the tint. I received a voicemail an hour later saying it was ready to be picked up, but noone looked at the tint. When I picked up the car I asked and someone came out and said it should be covered, but the tint person wasnt in and that they would call me to schedule it. Its been almost 2 weeks since then and noone called me back again. Customer Service is lacking. Once you buy the car, they dont seem to want to help you. If I could give it no stars I would.

Friendly staffed and located in a easy to find location. Do check out their used car stock as well.Good service department. Didnt interact with sales team.

Always so helpful, thorough, and efficient. Chris is the absolute best!

These guys rocked it!Diligent, transparent, professional, and kind - these are the words that can describe the staff at the dealership. My sales person was Sandy K. She had done an amazing job and now I am driving a car that I had been dreaming of for a good time. I will definitely buy another car from Hyundai of Cool Springs.Thanks!

Perfect Balance: Joe Macke was a pleasure to work with; he was knowledgeable, friendly and helpful. He was always there with new information and answers to questions, but I never felt overwhelmed with details or pressure. I recommend this dealership and Joe Macke in particular!

The team at Hyundai of Cool Springs made the car buying experience so simple and helped me understand all the decisions I was making regarding buying a new car. Highly recommend!!

I took my Tuscon in this week for a recall repair. From the moment I arrived I was treated respectfully and professionally. Top notch service!