This place is great. Their motorcycle inventory fluctuates, but theres always stuff to throw your leg over. They have all the top tier riding gear, and their sales team is knowledgeable and patient while you try everything on. The service department is great also. Ive only had tires changed, but they beat competitor prices by roughly 25% and they performed the service while i wait. I keep coming back even though i live an hour away now.
The people were really great and helpful as I completely new to motorcycles. As well great deal on motorcycles.
The only place Ill take my bikes for inspection. I live much closer to twigg but theyre the type of shop thatll tell you something is wrong just so they can get your labor dollars. JT is priced better and much more realistic
I went in there with my brother, ready to buy new helmets, boots, etc. No staff could be bothered to acknowledge us. Unfortunate. Left without purchasing anything. The staff appeared to be more concerned about chatting with eachother. Only reason Im giving them a 2 instead of 1 is that they appeared to have a decent selection of gear.
After another dealer sold a unit out from under me (with a deposit on it!), I went on the search for another Can Am Commander and found what I was looking for here. I worked with Nicolai. He was super responsive and worked me an even better deal than the previous dealer and better financing options! Their F&I guy was awesome too! Super efficient experience and would highly recommend these guys to anyone looking for a new ATV or dirt bike. I may even drive the 2 hours back there again for the next one!
Wonderful staff!! Easy credit application (online). Clean neat well organized show room
Nice supply of motorcycles, Great customer experience. Wife bought a motorcycle there yesterday and we couldnt be happier. I highly recommend stopping in.
Quick awesome service. Knowledgeable staff, and no pressure sales. I recommend anyone I know thats looking for motorsport stuff to go here.
Just bought a gas gas 300 ex from zack with sales and he was an excellent sales associate on many levels. Also the rest of the team on sales like Phil has been very helpful as well, and the parts department manager is rock solid. Strongly advise if your looking for a dirt bike or motorcycle this place is the place to go
Great place to do business! Bought my KTM Duke 390 here and the process was smooth and painless thanks to Zach. The showroom was clean and they were even dog friendly. Give these guys a call for your motorsport needs. 👍👍
I arranged to have my motorcycle picked up via their website scheduler. They called me and stated they could not pick up on Saturday due to a busy schedule and asked if I could reschedule to Thursday; I agreed. They never showed or called. When I called to inquire what had happened they stated they had no such appointment ever scheduled then proceeded to talk to me like I was lying about the entire scenario. Terrible customer service! I will not be conducting any business with them.
I had a great experience working with Mike on ADV riding gear. He is extremely knowledgeable with Klim and Arai. I drove from just outside Baltimore because of the selection and the reviews and I couldnt be happier with my decision. I ended up getting the perfect gear for what I needed and Mike is even going to make sure my current helmet is setup right and help me order replacement parts.
I love JT Motorsports. I bought my KTM from here and its the best spot to get your foreign bikes serviced. They are very friendly and knowledgeable. I recommend this place to all my friends.
Excellent experience at JT Motorsports. Every staff member was friendly and attentive. Drove three hours to get there and would buy from them again in a second!
Clean, welcoming atmosphere for all motorcycle related items including bikes themselves.
Theyve done a great job servicing all of our bikes.
Great place they have good friendly parts and also service ppl
Very nice clean showroom, staff was very pleasant and willing to answer any questions I could come up with, parts were well stocked and prices are competitive with internet pricing recommend highly!
Very pleased. Great service and even better customer service. Even when you ask the dumb questions. Very knowledgeable.
Quinton is THE BEST! I was referred here and I dont regret it. He is sooo honest professional and I would refer all my fellow riders here. I will purchase my next bike here
I brought my kids in today for go-kart helmets and was thrilled with the service we received from Mike! The showroom was very busy but Mike took his time with us to help find and explain the proper fit and track down the exact helmets the kids wanted. I’m very pleased with Mike’s knowledge, professionalism, and the time he took to help us. We’ll definitely be back!!
They told me I’m trying to “n” rig my bike because I didn’t buy OEM parts and they “Kevin” refused to work on my bike. After I had work done previously I called to question about something on the bill and I was spoken to rudely. When I came to the dealership personally to complain the owner told me he loves his guys and I don’t have to shop there! So I don’t and don’t recommend anyone of to business with these people...especially people of color!!!
Walked in today planning on spending some cash on a new helmet and some other accessories. Not a single person greeted my husband or I. Stood there obviously waiting for some help and was aware of another customer being assisted but was not acknowledged in any way. Work on your customer service.
Mechanics act like you dont know anything about motorcycles and try to get you to pay for services you dont need. Condescending and dubious.
JTs is a great local dealer with awesome employees. Jim is very helpful and knowledgeable in the powersports industry. Whenever I have a question, need parts, or service on my KTM, I go to JT Motorsports.
I bought a 2020 KLX 140 there gray people and great service highly recommend the first second we were there a man greeted us to ask us what we were looking for and found us the bike we where looking for!!!! Come to JT motorsports
5 stars for getting information worth at least as much as what I spend here every time I walk in the door.
Guy in parts was super friendly and helpful!
Great people. Will take all the time you need to answer all of your questions.
Beside the nice backroads to get there, new location is very spacious with knowledgeable and friendly staff
Great people. Very knowledgeable
Any part I need can be ordered here
I usually dont give out 5 stars to places but JT Motorsports hired and trained the employees right to earn them! This seems to be a very well organized and run dealership where all employees are on the same page when it comes to customer service. I havent been here for service but went in for sales and parts and got the same EXCELLENT treatment in both depts!I can name the guys here but they all work as a team and will treat you the same regardless of who you work with.Even though they are about 40 mins from me, Id definitely go here for sales and/or service.I STRONGLY RECOMMEND THIS PLACE!Keep up the good work Phil! 👍🏼😁👍🏼
I’m a female sport bike rider who came in alone to purchase a bike and I had the best experience! Sometimes we aren’t taken seriously but I received the best service and felt confident in the advice I was given related to gear. Thank you JT’s, you all killed it and I’d recommend them to anyone without hesitation!
Bought many bikes from JTs and they have all went really smoothly. Parts and sales are top notch. I haven’t really had the best of luck with service but besides that I love the place.
Nice dealership. I was just checking out the bikes and no one harassed me. One guy was waiting on his bike was complaining about no soda machine. I didnt care as I dont drink soda.
Great experience!! Jim(owner) and Phil(sales) gave me a great deal on a new bike and I was in and out of there faster then a Chick-fil-A drive-through!!
Great experience! The staff was incredibly knowledgeable and took their time to get me the right gear. That was my first visit, but it definitely wont be my last!
We’ve been coming to JT motorsports for years and recently went to the new location. The new location is great and we were really excited to check out what looks to be a much larger selection.Bought a helmet last year and got really great expert service to get it fitted properly. We really love visiting JTs for the most part.However, this latest visit wasn’t great. We left without making any purchase or even looking around much. I was really uncomfortable to see that while all of the customers were wearing masks, the employees were not. I get that some people want to make political statements but that is just careless, rude, and tone-deaf in the middle of a pandemic, and tells me you don’t really care about your customers’ health.Will be happy to return when that changes. Until then, we’ll sadly be avoiding visiting.
They did a safety inspection on my motorcycle and I was in and out within an hour.
The new location is much better for them. The old location was way too cramped for everything they had. Much better layout and better selection of all types of bikes
The new location is awesome
Awesome service in helping me find the Klim Gear I was looking for looked up in their system all the other dealers that had what I was looking for and gave me their contact info as well as the part numbers! Would definitely give them every opportunity to have my business in the future best over the phone service I have received!
The staff is very knowledgeable on all that they have in stock. From all gear to motorcycles and now Specialized bicycles. Great staff and always welcoming every time Ive been there.
I have had a hard time when it comes to Motorcycle dealers. At the end of a simple visit to most other dealers I have been to I find myself walking out their front doors with a much lower sense of excitement when it comes to riding, especially after having heard that my gear was wrong, I am on the wrong sized bike and that my questions would better be answered by google than by the mechanics which work on bikes day in and day out. However, after my first visit at JT I had no less excitement for riding than when I first went, was leaving with a wealth of new knowledge and felt invited to come back anytime.To cite a specific example, Bobby (in the service department) and I must have exchanged about 6 phone calls while he walked me through how best to remove my front wheel. I had watched all the youtube videos, read through the forums but still had many questions. But, instead of referring me to google like every other dealer had told me he spent probably a total of 30 - 40 minutes on and off the phone with me. You just dont find service like that in many motorsports dealers. And that is why I am going to stick with them!
Very helpful. Michael at the parts department was great. Try this dealer for a satisfactory experience.
Phil great sales person Im soo happy with my new three wheeler rally canam
Micheal in the parts department was very Knowledgeable and Professional about the Bluetooth and the best and safest helmets. Especial the Arai helmets Im very pleased with JT motorsports and will come back again. Thanks again Micheal.
Great service. Have always what i need
Phil the sales rep was awesome to work with. Was interested in a Kawasaki 750 4x4 and applied for financing and got a quick approval. Went to pick it up and it was already outside ready for me to load up. Highly recommend jt motorsports
Wow! Amazing showroom. And NO pressure sales staff. Just super educated employees that seemed genuinely happy to help. Rare in shops these days
They are the best dealership in the area, hands down. Motorcycles, ATVs, UTVs doesnt matter. Good people that take great care of their customers.
Always a great experience!
What an awesome bike shop! I handed them 4 completely different bikes — all of which had sat still in my garage for so long I was worried that they were toast. Turns out that one was, but the others (a Yamaha TTR 90, a Suzuki DR 250, and — best of all — my beloved 1983 Kawasaki 750 limited — were serviced brilliantly and have never run better. The guys at the service window were friendly, knowledgeable, and honest. For sure, the bill was kinda steep, but in my experience, you get what you pay for. I sure did here and will never let anyone else service my Japanese bikes. These guys are just super 👍🏽👍🏽.
Simply put, I brought them a bucket of rusty parts and they gave me back a 4-wheeler. Competent work and an uncommon commitment to assuring that their customer is actually happy with the outcome of a transaction. Its no wonder they have so many high reviews here. Great people. Great service... Great reviews. Now I know why.
I went to your location prepared to purchase a Can Am Defender XT10. I spent 2 hours walking around your sales floor. In and outside, I walked around all of your outdoor side by sides. I tried to flag down a sales man who was with someone who showed up after me. I was invisible to him. I went inside to the counter and asked if anyone was selling Can Ams today. The man scoffed and said yes we will get some one with you. After another 30 min. I walked out. Again I was ready to buy!!! Just wanted to sit in it and see it. Im sure the dealer I go purchase from will thank you!!!!
You cant go wrong with these guys
Couldnt ask for a better experience when buying a new motorcycle! Incredibly friendly staff that worked really hard to get my new bike ready so I could take it home that day. Looking forward to more excellent customer service when I return for the first service.Thanks for all the help!!* Update *Wanted to provide an update on my review since Ive had my first service done a month ago. I ended up having a few minor issues with the bike (not the dealers fault) as the issues came from factory and were minor leaks. Not only did the service department provide timely updates on the status of the bike, but they rush ordered parts to get me back on the road faster. I honestly cannot say enough about this dealership. Everytime I visit them Im more and more impressed. If youre looking for a honest, low pressure, friendly dealership that will take care of you as a customer this place is it.
Great service and knowledgeable staff. Never bought a bike from them but they do all the work on mine. Highly recommend.
Lots of high end gear for good prices. Great tire prices.
Ive taken two bikes here to get inspected over the last couple years and theyve always been quick and willing to work around any schedule. Couldnt be happier with their level of service
Great knowledgeable service, will take the time to make sure you get the rightthings
Great place to shop for motorcycle gear. The employees are extremely knowledgeable on the products and very nice. They were extremely helpful to myself being a first-time motorcycle rider. I would recommend this place to anyone looking for a bike and/or gear!
Great service and the staff are friendly and knowledgeable.
Great service offered to me here! I don’t write reviews unless great or worst service provided, but these guys were above and beyond! Initially took my cruiser to twiggs, and they gave me a run around charging me a total of 400 with a faulty new battery placed by them and won’t exchange. Gentleman at JT M notice 3 days new battery from twiggs was dead. Changed battery and gave me an oil change and was able to clear me for inspections. Twiggs won’t even touch the cruiser and over charged me for no service provided. Glad I found you guys and plan to continue service plus future purchases at this shop!
Knowledgable staff, always pleasant and willing to help you find the right product for your needs. I have purchased two motorcycles, four helmets, two jackets and gloves. With every purchase I made I received professional advice to ensure the product fit properly and suited my riding style. They also give military discounts. No complaints here! I recommend this shop to anyone seeking quality service and equipment.
Great price on a Klim jacket. The sales guy was knowledgeable and a nice guy
Very far for me but always worth the Trip to speak with Mike in parts/accessories. Knowledge at his level is hard to come by.
The people are great theyre always helpful, and have great knowledge on their products. Mike has recommended all of my gear. The owner ( Jim ) treats you like a friend. I dont know what else to say the staff all treat you like their friend.
This service dept here is always great have had many of my bikes get tires changed, warranty repairs and other maintenance needs done. The service is always fast and done right.
Great sales department, great showroom, friendly staff. All good....until you have to deal with the service department. Unfriendly, short and not willing to take the time to communicate and explain what the are going to do. Not what I expect for $105/hour for labour alone....Update: My bike was dropped of on Tuesday and I was supposed to get a call that it was ready for pick up on Friday. I didnt hear from them so I called on Saturday. They had not started on my yet. Suddenly they gotten very busy (with work that had to happen before my bike?), but it would be ready Wednesday, so I would get a call then. Not having heard from them, I called Thursday. They got even more busy but now it was scheduled to be taken care of Saturday. And so on. That Wednesday there after my bike was finally done. 2 months later exactly the same happened to a friend of mine and his bike. Its an understatement to say that their service departments customer interface is a joke. Understandably we will bring our bikes and purchase anything we need from here on elsewhere.
Always come here for service on my goldwing. Very good customer service! Always satisfied! Great tire prices! Sales rep very helpful and informative too!
Friendly staff and competitive rates will make me a repeat customer. They also offer a military discount on parts not already discounted. They were recommended to me by a friend and I was impressed.
Husbands baby went in without damage- came out with damage. Additionally the lights no longer worked. JT refused to fix their mistake free of charge. Word to the wise: Note they wont fix any damage unless you have photographic proof of your bike prior to service. Sounds to me like this is a common occurrence at their shop.. Unfortunate because we have enjoyed being customers for years.
“Love the bike, the salesman made the purchase effortless, and I have had good service since, including the breakin service. Even had a few words with the owner the day I picked up the bike, thanking me for the business.The only thing I didnt like (which Im sure you couldnt help) was that the 1290 got knocked down $2000 2 months after I bought it. ”
Very fair and honest service guys. Communication was very good.
Nice place to go help was good and great service and alot of toys
GREAT PLACE, AND VERY FRIENDLY. bought my bike there in February and has been great. besides the last week. it has been running bad. I dropped it off 2 days ago and they found and fixed the problem. now im having them do pads, chain and sprockets and pads. GREAT PEOPLE GREAT SERVICE
As a new rider I was looking for gear and had little knowledge. They appear to have a very large selection of gear. Dan was more than happy to spend time showing me different items and explaining them to me.
Went out to test ride the new Alta SM and the staff here was awesome! Super knowledgeable about the bike and overall the experience was awesome! Thanks so much guys!
Not sure the name of the guy who helped, but all the guys at parts counter are very nice and know what theyre talking about. Have been to a few other Kawasaki places, and no one compares to JT. The store is always in good shape too, with plenty of parts in stock. Keep it up!
Great selection. Nice prices.. friendly staff.
Just bought a used motorcycle here. Fantastic group of guys. The price was fair, they didnt lowball me on my trade in, and the customer service was excellent. They really went out of my way to earn my business.Frederick is a bit of a drive, but its worth the trip to do business with these guys.
Great Motorcycle store. Quads and side by sides too. Friendly and knowledgeable staff as well.
Very helpful and knowledgeable in deciding on a helmet, selecting the best fit and adjusting for the individual.
Good showroom. great service/parts dept. they have great advice and knowledge on their products. they were able to help me decide which helmet and jacket i should use. only thing i wasnt totally thrilled about was the lack of enthusiasm by the sales associates. other than that, i frequently call upon their services.
I have been going to JT for all of my 2 wheel needs since I have been in Frederick. The shop is clean and the customer service reps understand customer service. They encourage getting to know the gear before you buy and have a great selection in all price ranges.
Very helpful staff and a very good selection. Noah in parts is very helpful
Arrived just before closing looking to buy a motorcycle helmet, sales rep was very friendly and helpful in choosing and fitting a helmet and jacket within my price range, despite the sale taking 20 minutes past closing. A+ excellent customer service.
Great guys. After a certain yamaha place gave me 1 of 2 incorrect tires and I drove over an hour to get there they did everything they could to remedy the situation. Even though they didnt have that specific tire..which it is a rare tire size...they certainly get 5 stars for the effort. Would definitely recommend them!
The staff there is very knowledgeable and very informative on products and their history.
Came to this dealer last year and ended up purchasing elsewhere because of smug piss poor service. What I can say is at least on that visit someone greeted me and asked if I needed any help. Decided to try them again rather than going out of state or driving out of my area and guess what, still the same service except no one got up to say a word. Ive had friends purchase from here recently so I decided to give them another shot as I need to add another bike to the stable. No luck...I then went and purchased the 1000r somewhere else and I still needed to purchase a helmet so I went back today and third times the charm; if Prince Charming is going to stay a frog...no fairy tale s...here. I walk in a sales guy is walking around on his phone texting doesnt acknowledge me at all and I walk to the helmet section which they were all busy so I understand that. Then walk back again the same sales guy is still enthralled in his phone and another guy is eating behind the counter. Piss poor service and coming from customer service background you shouldnt Pre judge customers. Definitely wouldnt purchase a damn thing at this place or send friends, enemies or associates here for this lackluster service. Three strikes is the saying right...
They work with you, and will help you with anything if theyre able to. BOBBY AND THE SERVICE CREW definitely treat you right and genuinely care about your experience and service satisfaction.thank you
Mike is a great expert advisor!