One of the best classic restoration shops around, he does great work.
Contacted iGarage via Facebook and received a less than enthusiastic response about my project. Requested whether I should bring the car by, or if someone might possibly be able to come to the car to provide an approximate estimate. A couple days later I received a request for my address. I provided and received no response following that. Waited a little longer and asked if this was a project they were currently capable of handling and received no response. Went to the location in person and was greeted with a less than enthusiastic owner/manager who basically said he was too busy to respond to my messages and basically couldnt do the work.Ive done several restorations and dealt with multiple body shops over the years. If this is the kind of communication that precedes giving them any money for work...typically the communication gets worse once they have some or all of your money.Glad I went in person to learn the ground truth about the operation.There were some nice projects going on so I really cant speak to the quality of work, however the operations management and communication leave a lot to be desired...at least from the perspective of a potential customer. Seems like they need an operations and/or business manager.Will go with Southern Classics, Huber Collision, or Classic Car Center and hope for better results.
Inadvertently posted the original review under wifes account. Tried to delete the comment and move it to my account however after witnessing the deceptive way in which my original comments were deleted from Facebook, and denied having taken place on Google reviews, I felt compelled to leave an additional comment under my account.IMMEDIATELY FOLLOWING MY ORIGINAL POST (see Michelle Chaves review below) I was contacted (within 24-hours) by two of the owner/managers.The gentleman i met in person messaged following my review, apologized and said he was sick and was very busy mixing paint at the time of my visit which was why he was so impatient with me, but then added that he originally had intentions of coming to look at the car. However when we met face to face the day before the review, he told me that he didnt have the time or the energy after a long days work to go to someones house (see attached pic). When i questioned him as to why he didnt tell me this over Facebook, he quickly responded with you didnt ask.The second owner/manager called me the same day (Thursday 27-Aug) and said that the gentleman I met at the shop had suffered the loss of two loved ones in the past couple of weeks/month, and that they were currently very short staffed due to COVID. When I asked why either her or the gentleman I met simply call/message me with a sorry were booked message, she had no response. I commented that it was amazing how up until I left a negative post about the lack of communication, I had received little to no contact from the shop or the owner despite my pleas to arrange an estimate. The owner who called me apologized and then begin to insinuate that I should remove my less than favourable review because she is a God fearing woman and implied that I should somehow feel guilty about posting something negative despite having not having conducted business with them.Both owner/managers stated that one of the other shops in the area that I planned to seek out, Classic Car Center were good friends of theirs and were backlogged with 2-years worth of work (see pic 3).Rather than try to arrange some sort of compromise for getting the work done that I had originally requested, the owners have deleted the Facebook review (presumably by blocking) and have claimed (under the original negative Google review, see pic 4) that to my knowledge, I have never been contacted by this person. which technically is correct (the post was under my wifes account). However there is a phone log and (540)841-XXXX Fredericksburg phone number with an 11-minute conversation between the owner and myself that clearly contradicts her lapse in memory about talking to me. It appears less than honorable for a God fearing woman to deny knowledge of a somewhat disagreeable 11-minute conversation only the day before, AND for her to delete the negative Facebook reviews whenever/wherever possible. Makes me question how many other negative comments have be deleted.Attempts like these to deny/hide interactions, rather than work something out compel me to make sure that future customers are aware of previous transactions. This is particularly true when youre dealing with a high-dollar service business like this that typically requests some money up front before they begin work. Once they have your money, the customer is wedded to whatever service the shop chooses to provide.Lastly and once again... there were some very nice cars in the back that I could see however I did not get a close look, so I cannot speak to the quality of craftsmanship. My complaints do not have anything to do with services paid for or charged by with iGarage. They have everything to do with my treatment PRIOR to even consider doing business with iGarage followed by their deletion/denial of my transparent comments about their lack of communication.If youre considering this shop, strongly recommend you go in person and get a feel for the work climate.
Great bunch of people here with lovely vehicles
Had my car stored here and the owner helped me with getting the right tools for a fix. This a great place to do business with.
Best bat in the world to get your car fixed and restored
Mike does excellent work. Highly recommended!
Great Work!!⭐
Gorgeous shop, great guys too!
Really cool cars