Bocker Auto group was awesome! I was having trouble with my car. They were extremely busy but said I could come and get it diagnosed, but they really didn’t have any openings to fix it for a couple days. I took it over after work and they got me right in to diagnose. Turned out it was a computer glitch thing. I was so relieved when the lady told me she would get it hooked up and I would be done in about 30 minutes. In a very short time I was on all fixed up and on my way. The lady that helped me was so nice, knowledgeable and just the Best! Thanks again! I will be back again when needed!⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Ive been doing business with Chase for some time now. He worked hard to find a great vehicle for my family.Ive recommended him to my family and friends, and will continue to do so.Brian in finance was an amazing help. I had a confusing situation going into the purchase of my vehicle, and he worked with me and we were able to figure out a great solution that saved me money in the end. I really appreciate everything you guys do. Chase, Brian, and the whole Bocker automotive group are A+ in my book.

I had an amazing experience at Bocker, just riding the lot late night. They were closed, but the salesman Brandon happened to still be working. He came out and showed my wife and I every car we wanted to look at. He made sure we were satisfied. And he gave us the Necessary paperwork to proceed. Thank you

Had my oil changed last week. Just a good group of guys. Timely and job well done. I even inquired about my air filter. They looked at it and told me it was fine. They arent out to charge for unneccessary work. I appreciate this group very much.

The Bocker Group valued my time and took care of my concerns when I had to take my vehicle in for a defective radio. My service consultant Heather made accommodations for a vehicle to drive because the repair ended up taking several weeks. This was much appreciated since I live an hour away. Thank you Bocker and Heather for the personal attention!

They were very friendly and helpful. I appreciate their service.

I had an awesome experience at Bocker Auto Group, from the sales staff to the finance office, everything was ready as promised. Our salesman Chase, did a wonderful job from the beginning to the end of our visit. At the end he walked us through everything on the truck we purchased and made sure we were comfortable with all of the settings. This has to be one of the best car buying experiences we have ever had.. We will definitely be back when we need a new vehicle.

Buying my new car at bocker was super fast and easy! Brandon was great! He was so helpful with everything. He took the time to explain everything that I needed to know about my new car. I will definitely recommend bocker to all of my family and friends!!

Thougt price was a little high. I think they check other things besides changing oil and filter. If they do would be nice to know what they were on the receipt. Would have felt better about the $42 if I had left the facility with a clean windshield and a vacuumed carpet. Otherwise wait time was fine and was treated professionally

Always treated fantastically at Bocker, from purchasing to service, to oil changes.... A great team of great people who really do make you feel like a valued customer... Their quick lube, they changed my oil for less than my cost to change it myself..... Very pleased.

Excellent, low pressure auto shopping with a friendly, knowledgeable staff 👍. If you shop here first, you wont need to go anywhere else. 🚗🙂Just had first oil change, tire rotation etc....on the vehicle. Absolutely top shelf service, including the free shuttle rides.

They advertise getting a $50 gift card if you test drive a vehicle but they dont know how to get it. Got the gift card, am very satisfied.

I fully trust this company. Heather is amazing. Great customer service. Always take my vehicles to Bocker for my service needs.

We certainly felt like we were part of the family! Very friendly people every step of the way, from start to finish. They took the time to answer our questions and help us figure out all the buttons on the dash! We would recommend them highly!

Fast,coustomer ourtesy and convenient

Awesome communication by the service department. They found a message from Buick that covered a “shimmy” that was hard to describe. Thank you Heather and Bocker service techs

I stopped by for an oil change and was able to drive right in. No wait! Service was quick and I was pleasantly surprised they vacuumed the front mats. Exceptional customer service!

Fast, efficient, economicalAnother place I used to go in town told me I needed special oil because my car is a 2017. Bocker never heard of such a thing. Ill continue to use Bockers excellent service.

Had a great experience at Bocker getting my new Jeep MyTop installed! Rob and Jason were very helpful and made the process so easy. Would highly recommend Bocker to anyone. Amazing customer service! 10/10

Very nice reps and techs. Speedy appointments. Great auto mechanic work. Highly recommend!

Bocker did an AMAZING job detailing my car! Thank you for making my car look brand new again! Highly recommend Bocker for your car detailing needs!

I went in for an oil change. This time the young man spent a lot of time vacuuming and cleaning the windshield. Must be one of my best experiences

Dean Wright was very knowledgeable and helpful in showing me the new Silverado Work Trucks. He put honesty and integrity over trying to sell me something that didnt fit what I really need. Although I didnt buy today, I will look Dean up when the time and options are right.

Just bought my first Caddy from Bocker. Couldnt have asked for a better experience! Dean was great to work with - professional and friendly, not pushy. He took care of EVERYTHING and sent me on my way feeling like a very happy, very satisfied customer. Now i know where Ill buy all my cars and refer everyone. Thanks Dean and Bocker!

They do a awesome job and great people.if you ever need anything stop in and see Delbert or Chase.

I am an out of tower just traveling through. My car shut off and wouldn’t start. Heather took my car and worked hard to fit me in their already busy schedule. They also noticed I had a chunk of rubber missing on one of my tires along with a nail. She ordered me a new tire and had it put on the very next day and I was on my way! She was such a pleasure to work with. She made my panicking situation somewhat relaxing! Again their scheduling was already packed full. But she made it happen!

I loved my salesman Gary, I love my truck, I just wish they would have fixed the back up sensor

Very fast, and answered all my questions! Very courteous and open on Saturdays!

Dropping off the car and getting a ride home so I didnt have to wait and then being picked up was very helpful. The drivers were very pleasant to talk to. Bockers takes good care of the vehicles. They always make sure you know if they find any issues.

I DID NOT have my vehicle serviced on 7/27/21. I have not taken my vehicle back to Bocker since I took it in after one of the rear stabilizer bars rusted out and fell off 19 months after I purchased it. After I was told by 2 separate outside mechanics that the rear axle area was completely rusted out and that the car should never have been on the lot, I returned to Bocker. THEY decided it was the stabilizer LINKS that needed to be fixed and scheduled an appointment. When they discovered that the back end was so rusted that they couldnt fix ANYTHING, the car was returned to me 5 days later and I was told that THEIR records showed that the stabilizer links had been replaced the month prior to my purchase, which would have been impossible given the amount of rust and degradation of the frame. I was then offered a $1500 trade value towards the purchase of another vehicle (there was also a remaining balance of $2500 on the original loan to obtain the rust bucket that they made sure to factor in, which meant I would be paying THEM $1000 to take this car off my hands. Im still looking for something to replace this vehicle before the rear axle falls off, but I will NOT be returning to Bocker to do so.

I requested specialized work to be done on our vehicle. The Service Manager called several times to confirm exactly what I wanted. In the end, the technician did excellent work and my custom request was done exactly as I wanted.

This was my first time using Bocker Group for service. They had next day appointments available and they picked my car up from my work and dropped it off when done. Prices are great and they didn’t try to sell me additional services.

Very kind and proffesanl. Got job done in timely manner ..truck looks great. Good job to the auto body department. Thank you

The staff was very friendly and everything was ready to go when I arrived to pick up the vehicle our Company had purchased over the internet and phone. Inventory is challenging right now for everyone but they had what we needed at a fair price. Dont believe you have to go to a big city to get a good deal, it is quite the opposite if you look at some of my other reviews.

Working with the Bocker group was a breeze. Super friendly, efficient, and honest folks. My salesman Austin was great and the finance manager Danny did a great job having everything prepared before we got there.

It was a very cold day when we went to test drive a used vehicle at Bocker. I called ahead of time to notify Ben (our sales person) that we were on our way. He had the car running and waiting for us to take it on a test drive. When we returned, we made Ben aware of our concerns about the vehicle. Ben brought the car to the mechanics who quickly fixed one of our concerns. Then, Ben asked me for an offer. I gave it. Ben left for about 10 minutes and returned with the invoice with the price I requested and the taxes and other fees. It was that simple. What an accommodating group of people there at the Bocker dealership.

Bockers service center has never let me down. Outstanding professional individuals in the office and in the shop. Thank you

Bocker Service Center always impresses! They were able to squeeze me in before heading out on a trip. Working with Brad, April, or Wayne is easy, as they are a great team. This last time I worked with April, Thank you!

I am pleased with the courtesy, and great job done on my Buick.

Normally you guys are great. This time my truck received a damaged panel due to the way the tech removed the panel. It is getting ordered and replaced at your cost but I had to notice it and drive back to the dealership.

They have the best customer service you could ask for. Brandon was my sales rep and he went above and beyond. I would highly recommend stopping into Bocker to check out their selection.

I found a truck here. I feel from sales to finance there was no pressure and they were nice all along the way.They filled up the tank even.Will come again.

Excellent staff, takes time to answer any questions you have

I would give it a perfect rating if that nonsense about paint protection and theft etching wasnt forced on us. All of our cars are still nice and shiny with reasonable maintenance when we trade them in every four to five years, so I know its a waste of money. That etching thing is just plain ridiculous. We liked our salesman Brandon Busker a lot, he gets 5 stars.

Went in for service and Brad the service writer was super helpful.

The people were courteous but I was disappointed with the visit. I purchased the truck at another dealer a distance away. I called them to find out if they could handle my extended warranty they said that they could so I took it to them. I took it to them to find out why the rear differential was making noise I was pretty sure that the bearings were bad in the pinion. They said that it was my tires and nothing was wrong and that they could not cover the warranty and only the dealer I bought it from could. I took the truck home and had a friend take it apart to find that it had bearing failure just like I thought. Now I am having it fixed myself. They were decent and didn’t charge me to look at it though. I have done business with them before and had good experiences.

They were very busy but they always remain courteous and professional. These are hard working men and women that know how to treat their customers right. Thank you and keep up the good work

In and out for an oil change. Great service team.

Highly satisfied, bought caravan!I was treated very very fairly here. I bought a Grand Caravan from them and the salesman Dean Wright is who helped me. He got me the exact price I requested and was very authentic with me. The vehicle that I received from them has brand new tires on it, a new battery, I believe brakes were redone. Also, without me even asking he gave me a Carfax! Shout out to Dean thank you buddy! I might add to this later but I wanted to get this review out for now

Excellent experience very friendly and flexible.

Quick service. Helpful workers.

I have always had a 5 star experience at Bocker Chevrolet whether its buying a car or having it serviced.

I decided to get my oil changed at Bockers for the first time. Wayne was very helpful and very friendly to make my first experience very satisfying.

Very professional and fast! 10 Dollars less than Jiffy Lube!

They did an excellent job with us. We got the Acadia and we walked out with it the same day.

Fantastic dealer. Wonderful service both before and after i bought my truck!!

Great experience! The Bocker Group goes above and beyond to serve their customers!

I had as always an good experience with Bocker. Prompt curdious service. I’ll be back

Staff was very accommodating and professional.

Absolutely love with working with Chase. Will not go to anyone else in the future.When it came time to sign papers I felt very rushed and almost talked down to as I was deciding on maybe what extras (warranty) I wanted by the financial guy. Otherwise all the other guys we talked to were very helpful in finding car options that would work best for us.

Dealership worked with me and gave me a free oil change after we discovered my free oil change coupon I got with the car when I purchased it expired.

Jason Bardell and the crew made my buying experience very easy and fun. No pressure, and very knowledgeable .

Chase was so helpful!! He held the car for me for a day and stayed late to finish the transaction on a Friday night! Everyone was so nice...it made the trip worth it!

Always have given us great service and quality care

The scheduled service was on time and the wait was expected. the only issue is i was under the impression that they would vacuum my interior as part of the service. this was not done.I also had a check engine light come on shortly after I left. the service manager had the Lube team wait till i returned to check this out, it was nice of them since this was a holiday weekend and they stayed and assisted. this kind of service is why i will always recommend them.

Super fast, very friendly! Didn’t try to sell me on a million things I don’t need! They’ve earned a lifetime customer in me. Stop in today and they’ll win you over too!

The personal touch was great! My oil change was done in a timely manner and I was done quickly. I’ll be back!

Good people all around.

Chase was able to find the exact vehicle and trim level I wanted. He and his team worked diligently to get it for me and it’s absolutely perfect!!

HORRIBLE SERVICE I took my car to get a recalled oxygen sensor changed and they cleared the engine check light code for it and gave it back to me. The code came back on 2 days later and I had to take it back to them once again. They then said they somehow must not have put it in correctly. It’s been 3 days and the code is back on once again. They say they changed the part when in reality it’s the same part and they didn’t do anything except get paid to do nothing.

I know nothing about cars...they seem to know everything! Just an oil change....but they treated me awesome! Customer for life. JoBo Colborn

I was wanting to look for a vehicle that was reliable and dependable for my occupation... Bocker has always been good to be and made my 1st brand new car buying experience AMAZING!!! They answered all my questions and were very understanding of my needs. I was very nervous and Brandon was aware and made me feel comfortable with the choice i was making. I would definitely recommend this dealership for service repairs also!!! Thanks Bocker!!!!

Top notch customer care and unbeatable pricing. Only my 2nd time here but came back because of my first experience . . . got me hooked.Very thorough in checking out vehicle!!Bring your car in to experience the same values customer care!

I was very happy with the service.

Great service and friendly staff

Friendly staff, fast service. I was very pleased.

Service was great. Thank you.

Bocker has always treated me great. The estimate was thorough and they set up my rental car pick up and drop off at their shop, it was smooth and seamless! They are pleasant and easy to deal with! I would never choose anywhere else for my car repairs!

The purpose of the appointment was to get some help with a no heatproblem in the car. I was advised to let it run for 30 minutes beforedriving anywhere in cold weather. This was not any kind of an answer!!!!!!!!!They didnt mention checking the anti freeze. I told them I had the carthrough several severe winters and had no problem with NO heat. Ican drive for 30 minutes and arrive with little or no heat in thepassenger section of the car. I AM NOT favorably impressed with thekind of service the car received!!!!!!!!!!!!!!!

When considering a new purchase I decided I wanted to surprise my husband. I was working with Ben and he was so helpful. He was bending over backwards to help me pull off the surprise even with last minute changes. He really went above and beyond and he was very easy to work with! I appreciate Ben and everyone who worked to pull off this surprise. Thank you so much!!

Everything was great up till I found oil puddles under my truck. Oil change department didn’t tighten oil filter. Lost a quart of oil

Staff was easy to work with knowledgable on car and issues. Repair was made in a timely manner. I would recommend for future repairs.

Great service and held a truck for me until i arrived 126 miles awayIt was worth the drive

Our whole experience start to finish was seamless at Bocker. Everyone was very helpful in finding a perfect fit for our teenage daughter’s first vehicle. John, Ben and Delbert were all very professional. We couldn’t be happier. We look forward to doing more business in the future.

We purchased a new 2021 GMC Terrain from Bocker Auto Group on 4/30 and are totally satisfied with the staff and the professional no pressure sales treatment. Weve been loyal customers of Bockers and highly recommend them at every opportunity. We received a very good deal and will definitely return. Thanks to Dean Obert, Dan Busch and all the staff of Bockers. I might add we went in for an oil change and bought a new car!

Bocker always gives me amazing service. They changed my oil in about 20 min. They also plugged my tire. There service is always 5 star service. I will definitely be going back.

Very friendly and helpful staff. They even informed me of prices up front before offering additional services.

Ben Martin & the Bocker family is fantastic! He picked up my vehicle from me @ work, got the oil changed, got my batteries to my key fobs replaced, and brought my vehicle back to me within 30 minutes!! I’ve had such a great experience working with the entire Bocker team! Delbert Bunker - you have a great group - you should be very proud!!

Very detail oriented, I drive to Freeport from Rockford to this shop because Rockford GMC dealers are interested in quantity not quality.

Very professional/ friendly, Very clean shop, very fast/ efficient, and very satisfied with this oil change .

Great experience!!!! Had my car in and fixed in no time at all and great communication! Thank you bocker!!!

Everyone was friendly, courteous, and helpful. Got my car back when they said I would. And all is good in my corner of the world.

The repair work was done timely and appropriately however the labor rate of $130 per hour is ridiculous, bordering on robbery. And then they add a few on for a “multi point vehicle inspection” which I didn’t authorize. Only will use this dealership service department in the event of a necessity.

Brandon our salesperson was very attentive to what I was looking for.He made me feel at home and not pressured inanyway. He made the Bocker experience very positive in all areas of the sales process.I would recommend going to Bockers and ask for Brandon!

Our sales representative Chase was awsome to work with, very friendly and knowledgeable on the vehicles we were interested in and got us into the right one for the right price! Would highly recommend this dealership and Chase!

Ben and everybody else at Bocker GMC did a great job for us. We checked with a couple other local GM dealers in our area one didn’t even offer to search for the vehicle we were asking for when they didn’t have one on their lot and the other said he would call back once he had a chance to check for the vehicle and after a week and a half I never received a callback. From the moment I called and spoke with Ben he was very professional and willing to take the time to look for the vehicle my wife and I specifically wanted and delivered with everything we asked for. We will no doubt recommend all our friends and family to Bocker and it will certainly be our first choice when we go to look for another vehicle.

First class service. Their detail job is fantastic.

My experience in buying a vehicle was pleasant. Salesman, Ben marten, was knowledgeable and polite. He has been so helpful with questions regarding the vehicle too. Then I needed an oil change, called Ben to inquire About the process due to time constraints and he offered to pick up my vehicle at my workplace (never mind that I work about 5 minutes from the Bocker dealership), and return it to me. Now that’s service, with a smile, that goes up and beyond salesmanship. The community of Freeport is so very fortunate to have Bocker Chevrolet here serving its citizens everyday. I would highly recommend this dealership to be placed on your radar when you’re ready to shop for a vehicle.

They did really nice job, great customer service. They fix what another dealership couldnt.

Fast, easy and got everything I wanted!