If I could give 0 stars, I would. The manager was so rude and had no clue about good customer service. Overall, terrible flavor, very bad customer service, and overly expensive for the quality.

Amazing flavors. My kids love all their flavors and I love the affogatto 🎉

This is a great place to go and get a smoothie thats healthy to drink

This review is for location inside stonebriar mall. The gelato is not great and it is very expensive. I tried the lemon and it had the consistency of shaved iced and was very bitter. The dulce the leche was not creamy and was laking taste. I do not recommend.

This Gelato Cafe is located right next to the food court at the mall adjacent to the carousel. Its a great location as you take your child or grandchild on the Merry-Go-Round they see the beautiful colors of the gelato advertisement. Ive had several flavors and everyone tasted delicious. They also make some great smoothies.

***Location inside Stonebriar Mall***Young lady couldn’t make me a smoothie due to being 8:32pm. She said she was “prepping to close” yet she was on her phone sitting down when I showed up. I get the point, but not when you’re sitting and watching Netflix on the job.

One of my favorite place to go for gelato. Lots of fun flavors to try.

Ordered an Espresso Frappe at Paciugo @ Legacy Shops (Plano) where I was told it contains up to 4 scoops of ice cream. Disappointing that at Stonebriar Shops (Frisco) they said it contained only 3. It was really thin, not good at all. I will not return to this Shop, I prefer to drive into Plano for a much pleasant experience with my order.

Devin served me wrong, completely mixed up sea salt caramel with dulce de leche. I come regularly to get my ice cream fix but I’m never coming back again

I think it has been a long week for the folks here.The gelatos flavors were cross mixed. The Preston shop favorite mint chocolate chip has the right amount of chips this was mostly mint gelato. Sad. Such a good name.

Very very rude people, the manager she has no clue what customer service is. I told her that my drink is so bad I can’t even taste it and she is like sorry deal with it, NO B .Going to call Nutella to identify there permits and license, they are selling cheap ice cream under Nutella’s name or the container is expired.

Staff was friendly and the gelato was good, but the floor was disgusting with dried sticky gelato everywhere. Floor needs to be cleaned throughout the day.

TERRIBLE, that never ever is a gelato.This people is lying, the sell just a regular and bad ice cream . They have not idea what gelato is

In love with the water base gelato

Love their gelato!

Rude service and a bit overpriced.

The very flavored ice cream ... I do not recommend it